Psychology news

• People Are Using AI Bots to Fight Their Customer Service Battles

  25-09-2026 18:12 via socialpsychology.org
  Source: Yahoo News - Top HeadlinesCustomer service representatives have gotten used to being asked by callers whether they are an artificial intelligence chatbot. But now, the people who provide customer service are finding themselves in an even stranger situation, because customers are increasingly using AI agents to call for help, sit on hold, and negotiate bills or cancel subscriptions, all while service representatives are left to wonder whether the caller is a human or a...
  
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• TikTok Settles Youth Safety Lawsuit for at Least $100 Million

  25-09-2026 18:10 via socialpsychology.org
  Source: CBS News - U.S. NewsTikTok will pay the state of Alabama at least $100 million and implement a slew of safety features for teens as part of a settlement agreement reached just before the case was set to go to trial. Alabama sued the social media company in 2025, claiming the platform had negative effects on the mental well-being of youths. In addition, the lawsuit argued that TikTok knew that its "addictive properties" were harmful to children.
  
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• Tech Leaders Warn United Nations of Risks to Humanity From AI

  25-09-2026 18:10 via socialpsychology.org
  Source: Yahoo News - Top HeadlinesThe heads of major artificial intelligence firms pleaded with the United Nations on Wednesday to save the world or at least its people by regulating the fast-expanding technology that they have been building. "If managed poorly, I even believe AI could be a risk to humanity as a whole," said Dario Amodei, chief executive officer of Anthropic. And from his competitor Sam Altman, CEO of OpenAI, came this assessment: "We could lose control of the...
  
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• Plant-Based Meat Labels Make Food Seem Less Masculine, Study Finds

  25-09-2026 18:10 via socialpsychology.org
  Source: PsyPostCompared with meat from animals, plant-based meat alternatives are better for the environment and public health, but a new study finds that simply labeling a dish as a plant-based meat alternative leads meat-eaters to view it as less masculine and appealing. Moreover, resistance to plant-based alternatives tends to be strongest among people who hold hostile sexist beliefs. The study was published in Social Psychological and Personality Science.
  
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