• ‘Guests like to be known’: restaurants luring diners back via personal reservations

    ‘Guests like to be known’: restaurants luring diners back via personal reservations
    Platforms send targeted messages to customers, reducing cancellations and encouraging them to returnBooking a table at your favourite restaurant no longer involves simply contacting the establishment and giving your details. Now it often involves the restaurant contacting you too – sometimes several times over.Online booking platforms used by hundreds of restaurants in the UK now send out reservation confirmations, reminders, requests for feedback, future deals and news. Some send certain

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