IT Executive news

• Microsoft calls time out on Apple Watch Authenticator

  15-12-2022 17:40
  Using an Apple Watch as a device to authenticate access to enterprise sites and services using Microsoft Authenticator is a convenience that's about to go away. Microsoft says the feature will stop working after an Authenticator update scheduled for next month.Apple Watch auth out
  Microsoft Authenticator makes it easy to sign into Microsoft accounts, supported apps or services using two-step verification. Authenticator also generates one-time use codes, so you needn’t wait for t
  
  Read more

• Zoho's new customer service tool combines bots, human intervention

  15-12-2022 14:59
  SaaS provider Zoho has launched several new tools for Zoho Desk, the principal application in the company's customer service platform, including so-called blended conversation—a combined human-driven and bot-powered conversational service—as well as several refinements to its user interface to better support customers with accessibility needs.Over the last few year in the customer service industry, there’s been a drastic shift toward making self-service the baseline, said Pras
  
  Read more

• Microsoft’s EU data boundary plan to take effect Jan. 1

  15-12-2022 12:39
  Microsoft on Thursday said it will begin rolling out the first phase of its European Union data boundary plan from January 1, 2023 that’ll allow customers to store and process their customer data within the EU. The move comes two days after the EU commission said it had officially begun the process of approving the EU-US Data Privacy Framework.Under the first phase of the plan, companies that use Microsoft products and services will be able to store and process their customer data within
  
  Read more

• GPT: High-tech parlor trick or the first real AI for everyday use?

  15-12-2022 12:00
  Within a week of ChatGPT’s November 30, 2022, launch, the AI-powered conversation tool was the talk of the (media) town, fascinating early users with its conversational abilities and even creativity. Soon, the enthusiasts exclaimed, we won’t need people to write marketing copy, ads, essays, reports, or pretty much anything other than the most specialized scientific reports. And AI will be able to handle all our customer service calls, appointment-making, and other routine conversati
  
  Read more

• Advertisement

Follow @ITExecutiveUK on Twitter!