IT Executive news

• Does your team need a cloud-based unified communication and collaboration tool?

  13-05-2022 20:01
  
  The debate is over — and the cloud won. Most businesses have left their quaint PBX phone systems behind and moved to a unified communications system (UC) that exists entirely in the cloud, because they don’t want to be tied to a particular location to communicate. For today’s distributed and hybrid workforce, cloud-based business communications and collaboration tools make sense.If your team is clinging to the phones on their desks or your IT team is reluctant to support yet a
  
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• Apple's Mac shortage is a big red flag for enterprise IT

  13-05-2022 17:56
  
  Enterprise purchasers should expect to become frustrated when purchasing new hardware in the coming months, as supply chain logistics continue to deteriorate. When it comes to Apple kit, you may have the budget, but Macs are becoming increasingly difficult to find.Constraint is not better than constrained
  Apple recently announced record-breaking second fiscal quarter revenue of $97.3 billion, but warned supply-chain challenges could cost the company $4 billion to $8 billion in future quarters.&
  
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• Water executive tells cities to “get creative” when it comes to replacing lead service lines – Great Lakes Now - Great Lakes Now

  13-05-2022 17:15 via greatlakesnow.org
  
  Water executive tells cities to “get creative” when it comes to replacing lead service lines – Great Lakes Now  Great Lakes Now
  
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• How one company used lockdowns to envision a new way of working

  13-05-2022 13:30
  
  As the maker of one of the world's best-selling hand sanitizers, you would expect GOJO Industries to take special care when bringing people back safely to the workplace. The firm's methodical approach could serve as a guidebook for any company facing the same challenges. The Akron, OH maker of Purell prides itself on collaboration, so the forced isolation of COVID lockdowns was a blow."Prior to the pandemic, we were almost entirely an in-person culture," said Emily Esterly, vice president
  
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• Zoom pushes further into the contact center with Solvvy acquisition

  13-05-2022 12:46
  
  Video conferencing giant Zoom has announced it is acquiring Solvvy, a California-based startup which specializes in conversational AI and automation solutions for the contact center.Founded in 2013, Solvvy offers an AI-powered self-service customer support agent aimed at easing the load on customer support teams by dealing with simple requests before handing over to a human agent. Customers include technology companies like Calendly, Calm, Seat Geek, and Scribd.The financial terms of the acquis
  
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• The missing piece in Google's Pixel puzzle

  13-05-2022 11:45
  
  All right, stop me if you've heard this before: Google's about to get serious about hardware.Yeah, yeah — I know. I'll pause for a second while you regain your composure.Look, I'm a huge fan of what Google's trying to do with its Pixel products. If you've read my ramblings for long (or seen the NSFW multicolored "P"-logo tattoos on various parts of my person), you know how I feel about the Pixel's place in the Android ecosystem and the critical role it plays. (Just kidding about the tatto
  
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• Dell, Cisco, and HP vs. Apple and the hybrid-work test

  13-05-2022 03:06
  
  Disclosure: All of the companies mentioned here except Apple are clients of the author.One of the people I admire in the tech world is Stella Low, who I initially met at Dell Technologies. She moved from Dell to Cisco to Apple, and then quickly jumped to HP.  Dell, Cisco ,and HP all prioritize employee and partner job satisfaction, while Apple is far more focused on margins and lowering costs.Which approach is better?Apple’s performance and market valuation show the financial benefit
  
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