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Anna Tims’ dishonours list: the not-so good, the bad and the ugly customer service awards 2025
It is time to roll out the red carpet in recognition of those that worked hard to keep customers at arm’s lengthWhen the year began, I was a listening ear to Your Problems, my column for the Observer. Now I’m a Guardian consumer champion. Reinvention is always bracing. My old life was spent wrestling airlines, insurance firms and energy providers intent on plundering readers’ piggy banks. My new life? Wrestling airlines, insurance firms and energy providers intent on plundering
Follow @Insurance_UKnws on Twitter!