• Burning issue with Allianz as it rejects modest claim for travel essentials

    Our hotel in Gran Canaria was engulfed by a forest fire, but the insurer refuses to reimburse usIn September my partner and I went on holiday to Gran Canaria. On the second day, while we were out walking with only minimal belongings, our hotel was engulfed by a huge forest fire. We were unable to return as the police had closed the roads, or to contact the hotel by phone (the line was down). We managed to get through to the hotel group headquarters in Madrid, which told us to go to another hotel

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