• When is a D&G insurance policy not an insurance policy? When it’s a service plan

    When is a D&G insurance policy not an insurance policy? When it’s a service plan
    Domestic & General insists it’s offering a service agreement and therefore doesn’t come under the ombudsman service for complaintsI have a longstanding agreement with Domestic & General to cover a number of items in my home including the washer-dryer, which has previously been replaced under the same agreement. All the policy documents describe my “insurance policy and insurance schedule”, and I have had no correspondence or conversations which would alert me to a

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