• Broken dreams, sodden homes and businesses – the flood victims feeling shortchanged by insurers

    Broken dreams, sodden homes and businesses – the flood victims feeling shortchanged by insurers
    While some feel they have been taken in by small print, others say no amount of money can make up for losses caused by floodingThey were still removing sodden drum kits and waterlogged guitar amps from York’s Melrose Yard Studios yesterday. A week earlier, floodwaters from the nearby river Foss had inundated the popular music studios with ruinous effect and left the North Yorkshire business among those feeling shortchanged by its insurers. A hitherto unnoticed clause in Melrose Yard’
  • How Halifax penalises its insurance customers for their loyalty

    How Halifax penalises its insurance customers for their loyalty
    When an elderly woman found her building insurance premiums too steep to pay, Halifax simply reopened her former mortgage accountHow much should the buildings insurance be on a £250,000 terrace house in Redcar, north-east England? It probably wouldn’t be difficult to find quotes for less than £200. Yet what the son of the elderly woman living alone in the house found after going through her papers following her death in 2010 brings shame on one of our biggest financial institut

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