• When flights go wrong, passengers are too often left up in the air

    When flights go wrong, passengers are too often left up in the air
    Travellers are being shunted between booking agents and airlines when seeking redress for delays and cancellationsPeter John had reached the departure gate for his flight to Ethiopia when the plane was cancelled due to a technical problem. The airline paid him the compensation due under EC regulations but he could not claim a refund for the ticket there and then. Why? Because he had booked it through online agent Expedia.“Obtaining a refund from Expedia proved impossible,” he says. “I call

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