• Left in the cold over E.ON central heating insurance

    Left in the cold over E.ON central heating insurance
    My heating insurance policy was with E.ON, but new company HES says the boiler fault is not covered
    Since 2006, I have been paying what I thought was E.ON for a policy to cover central heating problems. Last week my boiler broke down, at which point I discovered that the insurance contract, which costs £13.50 a month, had been taken over by a firm called Home Emergency Services (HES). HES responded promptly, but the engineer who arrived informed me that the problem wasn’t covered under t

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