• Rail passengers face Easter disruption on west coast mainline

    Engineering works will bring a cut in services, with roads and airports also expected to be busier than last yearTrain passengers face disruption on Britain’s biggest intercity line over the next four days, with a later Easter bringing a busy bank holiday getaway by road, rail and air.Engineering works will top and tail the west coast main line over the long weekend, with services cut from London Euston to Milton Keynes and replacement buses taking passengers north of Carlisle to Glasgow.
  • Watchdog raises concern over DWP plan to deduct benefit overpayments

    Committee says impact on poorest people of taking money directly from accounts has been understatedA government watchdog has criticised ministers for understating the impact on the poorest of plans to directly deduct benefit overpayments from people’s bank accounts.The Department for Work and Pensions (DWP) is legislating to require banks to withdraw cash from the accounts of claimants who have been overpaid due to fraud or error. Continue reading...
  • How the truth about supermarket salmon is being hidden – video

    Salmon is often marketed as the sustainable, healthy and eco-friendly protein choice. But what you may not realise is that most of the salmon you buy is farmed, especially if you live in the UK, because Scottish salmon producers are no longer required to tell you. Josh Toussaint-Strauss finds out why it is important for consumers to know where their salmon comes from, and examines the gap between the marketing of farmed salmon and the reality for our health, the environmental and animal welfareS
  • Opt out: how to protect your data and privacy if you own a Tesla

    Data via trackers and sensors can paint an intricate picture of your life – here’s what to know about privacy in your carWelcome to Opt Out, a semi-regular column in which we help you navigate your online privacy and show you how to say no to surveillance. The last column covered how to protect your phone and data privacy at the US border. If you’d like to skip to a section about a particular tip, click the “Jump to” menu at the top of this article.At the press of a
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  • The death of customer service: why has it become so, so bad?

    More than 75% of Britons say they are frustrated with poor service, and chatbot ‘helpers’ aren’t helping. Our consumer champion considers the problem – and how you can complain much more effectivelyIt is a very modern feeling. That sense of dangling in limbo, enduring a tinny rendition of a Simply Red song down the line, and watching the morning drift away. It was my fourth call to customer services to discover the fate of a valuable delivery that had been attempted witho
  • It's the economic end times, so obviously I'm thinking about my takeaway coffee | Emma Brockes

    The true scale of what’s happening is hard to grasp, so our irrational brains reach for measly acts of self-denialMost of us, confronted with daily forecasts of recession and economic downturn, have an emotional response that expresses itself in a range of behaviours. Big purchases may be deferred or cancelled. Travel plans are revisited. We might review our childcare spend and wonder if we should go out less – all rational decisions in the face of the rising cost of living. Then the
  • What’s next for British Steel? – Politics Weekly UK

    The future of the steelworks in Scunthorpe has been hanging in the balance after the government stepped in to try and save it from collapse. So what happens next for the UK steel industry and the people of Scunthorpe? And why does it matter for our national security? Kiran Stacey speaks to Charlotte Brumpton-Childs, a national officer for the GMB union in Scunthorpe, and the Guardian’s political correspondent Eleni Courea Continue reading...
  • Trump’s trade war: the view from China – podcast

    As the Washington-Beijing trade war grows deeper, who will blink first? Amy Hawkins reportsAfter a fortnight in which Donald Trump’s “liberation day” tariffs evolved into an escalating trade war with China, a sense of defiant nationalism has been building in the east Asian country. The Chinese foreign ministry has even been sharing historic video clips from the former leader Mao Zedong:“As to how long this war will last, we are not the ones to decide … We’ll
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