• Whirlpool ordered by UK to recall 500,000 tumble dryers

    ‘Unprecedented’ government move comes four years after firm issued safety warningThe government is to order an “unprecedented” recall of up to 500,000 Whirlpool tumble dryers – four years after fire safety concerns were first raised.The move is a dramatic escalation in a long-running controversy involving the company’s “fire-risk” tumble dryers, and its handling of an issue that may have left dangerous machines in UK homes. Continue reading...
  • Leasehold trap: watchdog investigates if homebuyers are treated unfairly

    Competition and Markets Authority to look at mis-selling and potentially unfair contractsUK homeowners at risk of falling into the so-called “leasehold trap” could benefit from a new official investigation into potential misleading practices and unfair terms.The Competition and Markets Authority (CMA) said its inquiry into the leasehold market – the latest in a line of investigations – would look at whether consumers were being treated fairly. Continue reading...
  • Best Western kept me waiting, then issued a parking fine

    I went to get my iPhone back, then got a penalty for going over the 20-minute free parkingIn March I stayed at a Best Western hotel in Stratford-upon-Avon for one night and left my iPhone behind. After phoning the hotel, I was told that my phone had been found. I said I would collect it the same evening and parked on the premises. However, the receptionist was unable to find the phone and I had to wait more than 30 minutes before she located it. Imagine my shock when I was subsequently informed,

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