• Viagogo: directors risk jail over failure to properly protect customers

    Regulator says ticket resale site’s measures to hamper touts don’t comply with court orderViagogo is risking fines, or even the imprisonment of its directors, after the competition watchdog revealed “serious concerns” over the ticket website’s compliance with a court order designed to protect consumers. The Competition and Markets Authority (CMA) had given Viagogo until mid-January to overhaul the website’s much-criticised business practices. Continue reading.
  • New Look may have to put itself up for sale as part of rescue refinance

    Bondholders to be handed up to 92% of retailer in return for cutting £1.35bn debt to £500mThe struggling clothing retailer New Look may be forced to put itself up for sale in order to complete a rescue refinance.New Look, which has 500 stores, will hand bondholders up to 92% of the company in return for reducing its £1.35bn debt pile to about £500m. Continue reading...
  • Brexit breakdown: southern discomfort – video

    As parliament falls into uncertainty and deadlock, John Harris and John Domokos go back on the road, sampling a very English mixture of frustration, boredom and seething anger. En route to Dover, a lorry driver complains about the mounting political chaos, while in Portsmouth a Brexit debate in a Wetherspoons pub gets rowdy. From warehouse employees to tech workers, everyone has their own take on Brexit. But one big question cries out for an answer: which way will get us out of this mess?Continu
  • Our family was barred from boarding a plane to South Africa

    Staff demanded the children’s birth certificates which we didn’t have, and it cost us £5,000My daughter and her family arrived at Heathrow to catch a Virgin flight to South Africa in October. Tickets were booked via Lastminute.com. At the check-in desk they were asked for the children’s birth certificates, which they did not have. They were therefore refused boarding. Virgin staff said my daughter should have known because the information was on its website.The family had
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