• Online fraud victims should be better protected, not blamed

    Online fraud victims should be better protected, not blamed
    All too often banks and cards companies do little to pursue fraudsters, and in many cases seem happy to blame those scammedThere was a grand bargain struck between individuals and banks when we began moving away from cash and towards electronic payments. Transactions would become faster, more efficient and more profitable for the banks, and in return individuals would be protected from fraud. That bargain is perilously close to falling apart. Financial Fraud Action UK (FFA UK) has issued its &ld
  • Time-saving tools for e-commerce businesses

    Time-saving tools for e-commerce businesses
    From social media shortcuts to invoicing tools, any help is welcome when working in an online business. Entrepreneurs share their tech favouritesLucy Kirkness, who runs SEO and digital marketing consultancy Little Digitalist on her own, recommends Plan for organising your diary.Continue reading...
  • Pub chain JD Wetherspoon issues Brexit beer mats

    Founder Tim Martin prints 200,000 beer mats calling for UK to leave EU, taking particular aim at Christine Lagarde and the IMFSign up to our EU referendum morning email briefingThe question of whether Britain should vote to leave the EU next month is bound to be a hot topic in pubs and bars up and down the country for the next few weeks.On Tuesday, it emerged that pub chain JD Wetherspoon has printed 200,000 beer mats bearing what the company’s boss says is a hard-hitting message arguing f
  • The price is right. How much should you charge for your product or service?

    The price is right. How much should you charge for your product or service?
    Pricing can make or break a small business. Focus on the value you are delivering and don’t offer regular discountsChoosing the right pricing strategy can make or break your business. Pitch your price right and you’ve got a decent profit margin, but get it wrong and your brand could suffer irreparable damage. So what pitfalls should you avoid when building a pricing strategy?
    The most important aspect of working out your price is deciding whether you’re a cheap commodity busine
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  • I want to call time on customer services and switch to an admin role

    I want to call time on customer services and switch to an admin role
    Is it worth doing the ECDL training course as I don’t have the right experience?
    Twice a week we publish problems that will feature in a forthcoming Dear Jeremy advice column in the Saturday Guardian so that readers can offer their own advice and suggestions. We then print the best of your comments alongside Jeremy’s own insights. Here is the latest dilemma – what are your thoughts?
    I’m in my mid-20s and feel stuck in the customer service industry. I have no interest in p
  • I took some money from a pension pot and have now been sent a ridiculously high tax code

    I took some money from a pension pot and have now been sent a ridiculously high tax code
    HMRC has estimated my income tax is £291,072 – more than ten times what I actually payI am on a modest university pension (£25,555) and do a bit of freelance work (perhaps worth £4,000), while this April I took £12,500 out of a small additional pension pot. This morning I received a letter from HMRC, telling me my tax code for the current year was K36211X.I discovered that HMRC has estimated my taxable income to be £677,717 and estimated PAYE income
  • The big gamble: the dangerous world of British betting shops | Tom Lamont

    The big gamble: the dangerous world of British betting shops | Tom Lamont
    Bookmakers have become a fixture of the British high street. But the savage murder of a lone employee at a London betting shop has revealed the risks that their workers faceOn its last full day of trading, the Ladbrokes betting shop in Morden, south-west London, stayed open until 10 at night. It was Friday 24 May 2013, the beginning of one of those spring-summer weekends for which the schedules of global sport combine to throw up a glut of events that can be gambled on. A European football final

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