Cleaning Industry news

• Disappoint callers and 1 in 3 will walk

  29-11-2022 13:06 via fmj.co.uk
  Research from Moneypenny and Censuswide reveals that three quarters of consumers say that a good call experience is a powerful customer service differentiator.
  Despite this, companies still aren’t answering their phones, messages aren’t being passed on, phone numbers aren’t being listed on websites, and annoying ‘on hold’ music drives people round the bend.
  Biggest phone complaints:
  1. Complex automated phone messages
  2. Being told to check the website
  3. Having to
  
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• EcoSync raises close to £1m for rollout of its ground breaking energy solution for commercial buildings

  29-11-2022 12:52 via fmj.co.uk
  EcoSync, the tech start-up founded by Oxford University engineers, has raised close to £1 million in its second seed funding round to aide the company’s rollout of a ground breaking energy solution for commercial buildings.
  Existing investors RO Capital Partner (ROCP), the Oxford Innovation EIS Growth Fund, and Oxford Investment Opportunity Network angels including Richard van der Knaap, Founder and Director of B2B SaaS business MCS Global Ltd, have joined in this round, demonstratin
  
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• Women represent two thirds of Elior UK’s board following new appointment

  29-11-2022 12:26 via fmj.co.uk
  Contract caterer, Elior UK, has promoted Jo-Anne Robertson to Managing Director Education & Healthcare, increasing female representation of its board to almost 70 per cent.
  Robertson joined Elior UK in 2008 as the operational and business lead for the defence multi-activity contracts in the south of England and was promoted in 2018 to Managing Director for Elior UK’s business and industry division. In her new role, Robertson has joined the UK leadership team with responsibility for dev
  
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• Restore Records Management scoops £5.8m deal with DWP

  29-11-2022 11:37 via fmj.co.uk
  Image CC credit: DaveLevy – flickr
  Restore Records Management has secured a contract with the Department for Work and Pensions (DWP) for the transfer of approximately 375,000 boxes of records into off-site storage and the provision of retrieval services.
  The three-year contract, worth c£1.9 million a year, will see records moved away from DWP’S on-site location at Heywood Stores, near Manchester, for the first time. They will be transferred to a specialist Restore facility
  
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• Lessons for the future

  29-11-2022 11:22 via fmj.co.uk
  Bernard Crouch of IWFM Risings on helping young people into (FM & Workplace) employment
  When COVID-19 struck, students lost the opportunity of real work experience or face-to-face encounters with potential future employers. This put them at a disadvantage when attempting to enter the workplace.
  PERCEPTION OF THE FM INDUSTRYA further issue for the FM and Workplace industry is the image that it has to the outside world and the fact that most people would not be aware of the many opportunities
  
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• Sodexo extends contract with Scottish Fire and Rescue Service

  29-11-2022 10:18 via fmj.co.uk
  Sodexo has extended its soft services contract with the Scottish Fire and Rescue Service (SFRS) for a further two years.
  The contract, valued at £5 million per annum, will see Sodexo’s 350 colleagues continue to deliver catering, cleaning, security, waste services and grounds maintenance services for the full SFRS estate ensuring a consistent level of service across Scotland.
  The 420 SFRS locations include wholetime and on call fire stations, offices and support locations.
  A key
  
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• Pareto awarded Cazoo hard FM services deal

  29-11-2022 10:05 via fmj.co.uk
  Image credit Cazoo
  Pareto FM has been appointed by online car retailer, Cazoo, to provide hard services across its entire UK estate.
  Under the terms of the deal, Pareto will deliver all associated compliance and engineering services across Cazoo’s 40+ UK locations which includes supporting of all 22 national Customer Care Centres.
  Commenting on the contract award, Mike Isted MBE CIWFM, Cazoo Head of Estate, said: “Cazoo is a fast paced, world-leading, innovative business and we neede
  
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• Ramco launches winter fleet auction

  29-11-2022 09:51 via fmj.co.uk
  Ramco, the circular economy specialist, has launched a new winter fleet auction to help businesses prepare for the colder months ahead. The auction is running until 5th December 2022 and includes a range of vehicles including gritters and snow ploughs.
  For over 26 years, Ramco has been helping organisations across the UK and Europe find great value pre-owned equipment. Handling everything from a teaspoon to a dockside crane, they rehome a wide range of assets to help power th
  
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