• IDG Contributor Network: 4 trends in third-party services for 2019

    Four trends emerged in 2018 in digital investments by third-party service providers, which I believe will affect enterprise spending decisions in 2019.Trend #1: Automation in BPO/BPS
    New digital models and Robotic Process Automation (RPA) are changing the outsourcing services landscape. This is especially evident in voice-based business process services (BPS). Digital technologies are revitalizing mature services, such as voice/call center services. Somewhat counterintuitively, the voice servic
  • IDG Contributor Network: Why Chief Data Officers need more power

    Airbnb’s fifth employee was a data scientist. Today, it has its own data catalog, where 45% of its 3,100 employees regularly engage. Airbnb was built from the ground up to take advantage of data, just like Warby Parker, Facebook, Google and Amazon.But traditional corporations were not built this way. On this front, they’re lagging behind the companies that have, in the last few years, completely disrupted industries. There is no “silver bullet” fix. Instead, these compan
  • IDG Contributor Network: How to amplify the value of your system integrator

    During the system integrator (SI) vetting / bidding process for your digital transformation, you likely explored all of the competing SI’s capabilities and skills.  As a result of this value-based contest you then selected the SI that best fit your needs.  You have been well coached in your career to understand that talent wins, and you have done your best to select the finest talent presented by your SI.After the contracts are signed, the greatest potential for value erosion st
  • Beating CIO overload: 3 questions that could change your life

    If you’re like most CIOs, beating overload tops your list of New Year’s resolutions. But avoiding the dread and panic that comes with overload takes more than changing your mindset. Feelings of overload come from real, systemic problems — teams missing deadlines, projects going over budget, and you being dragged into endless meetings to untangle staff confusion. Beating overload can be done if you’re ready to make real, strategic, and tactical changes.There’s a too
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  • 9 key metrics for IT success

    It's strictly a numbers game when it comes to measuring the various aspects of IT success. Positive KPIs generally indicate that all is well with specific IT operations and services. Negative numbers, on the other hand, warn that IT efforts may be headed in the wrong direction or are already actively damaging enterprise goals.To read this article in full, please click here(Insider Story)
  • How CIOs can become corporate board directors

    CIOs who have led successful executive management careers often see corporate board service as the next stage of their career. For years, this was a tall order, as boards prized CEO experience over technology. But today, with cyber risk, digitization, and innovation threatening to disrupt long-established companies, the tides seem to be turning, says Debra McCormack, managing director for Deloitte’s Center for Board Effectiveness.What specifically does it take for CIOs to become corp

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