• Measuring value in the digital age

    In Deloitte’s recent global CIO survey, only 21 percent of CIOs report having a structured process for measuring the value of tech investments. Even more surprising, 14 percent say they don’t measure the impact of technology investments at all.To read this article in full, please click here(Insider Story)
  • 5 chatbot strategy mistakes — and how to avoid them

    Are you building the right bot? Recent data from software company Pegasystems shows people don't always use chatbots the way that companies think. Take Q&A, a function many bots are built for, but one the survey says less than half of consumers want.To read this article in full, please click here(Insider Story)
  • Digital transformation is about people, not technology

    When Peter Oosterveer, CEO of Arcadis, told his executive committee that Arcadis would become an industry frontrunner in digital, the firm’s senior management took action. A key part of that was changing the mindset of IT.Justin Wright, CIO of the Americas for the global architecture, design, and engineering firm, discusses the new mindset and how they got IT to adopt it.[ Learn the secrets of highly effective digital transformations — and beware the 7 myths of digital transformatio
  • BrandPost: What The Future Of Smart Cities Looks Like

    As cities around the world grow, the need to transform them through the application of smart cities becomes an ever-greater concern. Cities are pillars of economic growth for a nation, but they are also often examples of severe inefficiency – as more people move to them, creaking infrastructure can no longer support the population, critical services go undelivered or underdelivered, and the sprawl becomes unmanageable. People feel isolated and lonely within the concrete jungle, and in gen
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