• 10 data analytics success stories: An inside look

    If data is the new oil, then knowing how to refine it into actionable intelligence is the key to unleashing its potential. To this end, CIOs are playing with predictive analytics, crafting machine learning algorithms and battle-testing analytics solutions in pursuit of businesses efficiencies and new ways to serve customers.Hyperaware that reducing costs or boosting revenues can help them shine in the eyes of the C-suite and board of directors, CIOs are spending more than ever on technologies t
  • IDG Contributor Network: Outcome quadrants: Move initiatives from tragic to strategic

    You’ve probably seen initiatives ranging from technology projects to process innovation projects to wider-scope projects. A lot of money, time, and effort was invested in these projects. What have been the outcomes? Positive business outcomes are always expected at the time decisions are made to launch projects. The question is: what have been the actual outcomes? More particularly, did the outcomes contribute to the organization’s corporate strategy?Business outcomes have ranged fr
  • IDG Contributor Network: Understanding the CEO’s role early in digital transformation programs

    CIO leading or participating in digital transformation programs should think about when and how to leverage the CEO throughout the program. There are times throughout the transformation’s lifecycle where the CEO need to market the strategy, prioritize investments, clear hurdles, and manage conflicts.A transformation implies that the business and operating model is going to change to align to a redefined digital business strategy, target new markets, address growing customer needs, and lev
  • IDG Contributor Network: When is it time to say goodbye to Accenture, Deloitte, IBM or KPMG?

    Relationships with your System Integrator (SI) are two-sided. On your side, you enter the relationship knowing that it needs to end as quickly as possible, so you can get on with your own business. For your SI, however, the partnership is entered with the intent of developing a long and highly profitable relationship. The consulting firms understand that it is much easier (and less expensive) to continue to penetrate the value chain and churn an existing client than it is to find and devel
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  • IDG Contributor Network: Digging into tech debt

    In my discussions over the years with CIOs, they have repeatedly shared that tech debt prevents them from transforming their companies once there is a corporate will to do so. In fact, I would argue that tech debt is the big explainer for why only 28% of legacy businesses have successfully digitized. Given this, I put together a special edition of the #CIOChat to discuss this topic in detail.What is the scope of tech debt?
    CIOs include many more things in the tech debt category than I thought t
  • IDG Contributor Network: No longer alone: The women in tech movement is here

    20,000 Google employees recently orchestrated a global walkout after learning that the creator of Android was given $90 million upon his exit in the midst of at least one sexual harassment claim. The story that was leaked to the New York Times included a variety of other claims against leaders at the company, and so the protest took aim at a history of Google protecting executives accused of sexual harassment.Progress doesn’t come without a fight
    The details of these claims and
  • Fall 2018: Delivering IT as a product

    [ View the CIO Fall 2018 Digital Magazine ]To read this article in full, please click here(Insider Story)
  • ServiceNow certification guide: Mastering ITSM

    ServiceNow is among the leading ITSM tools available today. The cloud-hosted IT management platform helps businesses manage and maintain IT infrastructure — a key role for today’s leading enterprises. IT pros looking to get an edge in their IT service management careers can do so by pursuing ServiceNow credentials.ServiceNow offers three certification paths for customers and partners who work with and use ServiceNow products or services. These paths include the Certified Systems Adm
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  • 4 criteria to attract top IT talent

    The talent market for IT professionals is getting really tight. Here’s why:CEOs have come to understand that technology innovation is critical to every facet of their business. On the front end, their company’s growth now depends on digital technologies that improve the customer experience. On the back end, infrastructure costs from legacy systems have become too high, so infrastructure is also a locus for technology innovation and change. And let’s not forget the employee: Th
  • SAP’s big Qualtrics buy: It’s all about your customers

    Your ERP system knows what you're making, who you're selling it to, and how much they're paying — but perhaps not what they think of it, or you. It’s time it did.That’s the message SAP is sending with its $8 billion acquisition of Qualtrics, an online survey company that pitches itself as a customer experience management specialist.
    [ Comparison shopping? See "The best ERP systems:10 enterprise resource planning systems compared," with evaluations and user reviews. | Learn why

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