• IDG Contributor Network: Drain the swamp: an IT management model

    We’ve heard a lot about “draining the swamp” in U.S. politics, but this phrase has been around a long time, especially in management circles.I created a management model titled “Drain the Swamp” in 2002 when I wrote my book, IT Management Models, but I heard the phrase many years before that.Drain the swamp goes like this
    All too often IT managers find themselves so busy with problems or hot issues that pop up during the day that they don’t make progress. In
  • IDG Contributor Network: Are you ready for the data-driven management revolution?

    Amid all the talk about automation, artificial intelligence (AI), and the rising importance of data, there is another trend that is flying beneath the radar of most industry observers: the instrumentation of work.At Dreamforce, Salesforce’s recently held user conference, there was meandering talk about values and philanthropy, but surprisingly little discussion, in the grand scheme of things (at least from the main stage), about the evolution of their technology. When the company&rsq
  • Intuit adds AI, enterprise features to QuickBooks online

    Intuit is aiming for the mid-market with an extension of its QuickBooks Online financial management tool that it hopes will let it take business away from the likes of Microsoft, Sage and Oracle.It's designed to help QuickBooks customers delay the move to a full-fledged ERP system — and perhaps even to woo a few beginning ERP users back to something simpler.
    [ Comparison shopping? See "The best ERP systems:10 enterprise resource planning systems compared," with evaluations and user review
  • 5 reasons RPA deployments fail

    Robotic process automation (RPA) promises to deliver business benefits such as decreased costs, reduced errors, greater efficiencies, and the ability to free up workers from mundane and repetitive tasks such as data entry so they can focus on more challenging, strategic initiatives.To read this article in full, please click here(Insider Story)
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  • For Ingram Micro, digital transformation is about improving the customer experience

    Tom Peck has been CIO at NBC Universal’s Entertainment Business Unit, MGM MIRAGE (now MGM Resorts), Levi Strauss, and AECOM. In March, he was named executive vice president and chief information and digital officer of Ingram Micro, the $46 billion global provider of technology and supply chain solutions. With a dual mandate to lead global technology strategy and support and to improve the digital experience of all associates and customers, Peck may be in his most challenging role yet. I c

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