• IDG Contributor Network: Improve workplace productivity by focusing on AI-enabled conversational experiences

    I have spoken to business leaders and enterprise representatives from companies all over the world, and the general theme or concern has been, how can we improve productivity and positively impact both employee and customer experiences? At the heart of workplace productivity and user experience are conversations and a dynamic conversational flow that drives and weaves together work processes and workflows. Enabling those conversations, while keeping context is the key to workplace productivity.
  • BrandPost: Software-Defined & Cloud-Enabled: The Future of Networking for the Public Sector

    Improving network security & ensuring maximum uptime Public safety organizations require WAN connectivity that extends beyond the office to reach vehicles and first responders in the field, keeping them connected 24x7. Emergencies and dangerous situations can occur at a moment’s notice, and downtime is not an option when lives are at risk.  With dependable network connectivity, first responders no longer need to drive back and forth to headquarters to file reports or other sensiti
  • IDG Contributor Network: Success factors in driving digital transformation at the Social Security Administration

    The digital transformation at the Social Security Administration (SSA) is remarkable for its approach to ensure a successful outcome. Shifting the process of retiring into a digital world required overcoming a resistant culture, managing multiple stakeholder groups’ needs, surmounting organizational structures and ensuring leaders didn’t lose sight of the end outcome and focus too much on process. The SSA transformation initiative faced the same challenges that commercial businesses
  • IDG Contributor Network: AI – hype or here today?

    Gartner has a tool known as the “hype cycle.” It shows where a technology stands on a curve that represents the lifecycle of that technology — including the peak of its “hype,” or inflated expectations, followed by the low point of missed expectations, or the “trough of disillusionment.” The lifecycle finally ends as the technology achieves what they refer to as the “plateau of productivity.” AI is currently at the top of this hype cycle
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  • BrandPost: Thinking About Automating Your Enterprise Processes? Ask These 3 Questions

    Today’s breakneck pace of work is driven by multiple streams of process that require updates and approvals. This means that all too often, important decisions are regularly delayed in the wait for information from an on-the-go project manager or a quick approval from a busy executive. What should be a fast task becomes a time-wasting experience for everyone when information is lost in the daily flood of communication.To address this productivity-killing cycle, multiple solutions for the en
  • Twitter offers more space for hate

    I’ve been avoiding Twitter lately, and I’m not likely to return anytime soon. Twitter has long been a haven for hate, and its half-assed attempts to rein in abusive behavior don’t give me much confidence that it will improve. Twitter Support and the company’s CEO, Jack Dorsey, talk a good game, but when it comes down to actually doing something to make the platform less toxic, well, let’s just say they fall short (read: fail miserably). To read this article in
  • What is Six Sigma? Streamlining quality management

    What is Six Sigma?
    Six Sigma is a quality management methodology used to help businesses improve current processes, products or services by discovering and eliminating defects. The goal is to streamline quality control in manufacturing or business processes so there is little to no variance throughout.Six Sigma was trademarked by Motorola in 1993, but it references the Greek letter sigma, which is a statistical symbol that represents a standard deviation. Motorola used the term because a Six Sig
  • 10 tips for job hunting while you’re still employed

    Finding a new job while you’re still employed is a tricky prospect. On one hand, you’re more attractive to potential employers if you already have a job. On the other, one false move and you could end up being fired or, at the very least, sully your reputation in the marketplace. Here’s how to best conduct a job search while you’re still employed. 1. Explore options where you are
    First, consider why you’re thinking of leaving, and explore options for improving
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