• ITIL certification guide: Mastering IT services management

    Information Technology Infrastructure Library (ITIL) is near the top of almost every list of must-have IT certifications, and for good reason. ITIL practices are designed to help companies identify areas where they need improvement, providing vendor-neutral guidelines on where to make specific changes to reduce costs and increase productivity. Keep in mind: ITIL is not a tool but rather a set of best practices pertaining to IT service and lifecycle management.For example, you may use ITIL p
  • IDG Contributor Network: CIOs can improve the employee experience by making technology more accessible

    I still remember the first time I parked my car in front of the massive, glass-front building that would house my first office job. It was more than a little intimidating passing through security for the first time.Being recruited by a Fortune 500 company is exciting, but the sheer scale of the operations that take place behind the lobby doors is awe inspiring.It’s funny how emotions stick with you. The feelings of my first day in “the big leagues” have always served to remind
  • Governance, selective investment drive HMSHost’s multichannel digital journey

    There are, perhaps, no more vocal or assertive customers than airline passengers between connecting flights. Sometimes these hungry and harried travelers just need a hot coffee and croissant.HMSHost, a leading firm in the food and beverage space for travelers, is focused intently on that need. Sarah Naqvi, executive vice president and CIO at the company, describes an IT organization that has “been able to move mountains” on a digital level, accomplishing more in the past “six o
  • IDG Contributor Network: How Axactor enabled dramatic growth with a bleeding edge strategy

    Companies with an aggressive growth strategy require a unique IT strategy. This was the case in December 2015 when two entrepreneurial minded executives with broad experience in the debt collection industry founded Axactor-a debt collection and debt purchase company headquartered in Stockholm and Oslo. I was made aware of Axactor through a mutual friend and spoke with their CEO and COO to find out more. What Axactor accomplished and the business and IT strategy developed is an interesting l
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  • 44% off Anker SoundBuds Bluetooth and Sweatproof Sport Headphones - Deal Alert

    These Bluetooth headphones from Anker are lightweight, water resistant and provide up to 7 hours of listening on a single charge, making them a good consideration for workouts or outdoor activities. Customizable EarTips and InEar-Hooks give anyone a strong and comfortable fit. Anker promises a worry-free 18 month warranty, and right now if you buy the item on Amazon you'll get it for just $19.99, 44% off its typical list price, and an additional promotion also gets you discounts when you bu
  • IDG Contributor Network: A rose by any other name

    I know it is heady stuff for a self-described IT guy to quote Shakespeare, but I thought it was a nice change from the typical IT cliché of putting lipstick on a pig.Let's say your company is rebranding. It may be a major change including a name change, or it may be a new corporate identity, or it may be a new set of corporate colors. Regardless of the scope of the rebranding effort, it is not just the Chief Marketing Officer's job to rebrand, IT has a role to play.My post on Humpty Dumpt
  • IDG Contributor Network: Digital. Cloud. AI-Driven

    Being a business leader in the established economy is not necessarily a fun job these days. Keeping the competitors at a distance while finding ways to defend the current business model against the Internet giants like Amazon, Google, Facebook etc. is a tough job. However, running a business based on digital disciplines and being prepared with the right armor is simply about doing rather than thinking about the why. As a supporting element, a modern business strategy is built upon a magic triang
  • IDG Contributor Network: 5 ways blockchain is changing everything

    Blockchain has become among the hottest technologies today. Companies are now keen on exploring its possible applications to their business while scores of startups are also rushing to offer blockchain-based services across a variety of verticals. Even large traditional financial institutions like banks have acknowledged the disruption blockchain has brought to their industries and are putting up efforts to leverage the technology for their own use.To read this article in full or to leave a comm
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  • IDG Contributor Network: The impact of automation collapsing enterprise IT

    The IT stack is collapsing, thanks to the latest innovation in IT and moving into a software-defined service-oriented architecture. What can happen as a result of the collapse is important for every company to understand, as the more the stack collapses, the better results IT can deliver.Before we look at the potential impacts, let me explain what I mean by collapsing the stack. A multi-layer stack of technology comprises IT – things like the server layer, operating system, middleware, ent
  • IDG Contributor Network: 6 reasons why organizations need to boost their cyber-resilience

    Along with the expansion of the digital universe, cyber-security investments have been climbing, reaching $86.4 billion in 2017, according to market research from Gartner. Although expenditures have constantly risen in the past decade and are poised to surpass $100 billion by 2020, the overwhelming majority of Chief Information Security Officers (CISOs) are concerned about keeping up with the rising threats as their organizations roll out digital strategies.According to ServiceNow’s Global
  • The next IT jobs boom? The internet of things

    The internet of things (IoT) is poised to have a big impact on IT — and not just in terms of the scope of connected things IT must create, analyze, manage and secure. The IoT will shake up the IT jobs landscape, creating new demand for certain technology skills and hybrid job roles.Many companies are beginning to plan their IoT strategies and some have already begun to deploy sensors, analytics software, network components, and other tools to support their efforts. As these strategies beco

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