• X goes quiet again

    X goes quiet again
    If you checked X today expecting the usual stream of hot takes, memes, and AI spats, you probably saw… nothing. A widespread outage hit the platform today, leaving feeds blank, timelines unresponsive, and users staring at the digital equivalent of an empty room. Outage trackers such as Downdetector logged a dramatic surge in problem reports […]
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  • What my CS team was missing

    What my CS team was missing
    I need to say something that might make CS leaders uncomfortable: most of what your team does before a renewal is valuable, but it’s listening to only one channel. Your EBRs, your health scores, your stakeholder maps. They capture what your customer is willing to tell you directly. What they don’t capture is the conversation […]
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  • Peter Steinberger joins OpenAI

    Peter Steinberger joins OpenAI
    Not long ago, Peter Steinberger was experimenting with a side project that quickly caught fire across the developer world. His open-source AI assistant, OpenClaw, wasn’t just another chatbot; it could act on your behalf, from managing emails to integrating with calendars and messaging platforms.  Today, that project has a new chapter: Steinberger is joining OpenAI […]
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