• How to Measure Live Chat Performance

    Live chat is one of the most powerful tools for customer experience in the current marketplace. 
    In a world where customers are constantly connected to the online world, online chat is a reliable way of getting quick solutions to common problems. 
    Today’s consumers prefer talking to an agent over chat to calling a contact center, and they often feel that live chat is less frustrating than waiting for the right person to answer the phone. 
    Of course, like any digital tool, l
  • IT Solutions for Businesses Choosing Between In-House and Outsourcing

    IT Solutions for Businesses Choosing Between In-House and Outsourcing
    In today’s business world, more and more companies are outsourcing as a way to manage their IT needs. But is outsourcing the best option? In-house IT management has its own set of pros and...
    Source

Follow @NewsWebDesign on Twitter!