Retail news

• The Difference Between Customer Experience and Customer Feedback

  21-04-2019 02:39
  Managing the customer experience is vastly different from soliciting customer feedback.
  
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• Visualsoft steps into physical retail with launch of Shopify POS offering

  19-06-2025 01:02
  Commerce provider Visualsoft has made its first move into bricks-and-mortar retail, expanding its services to include Shopify POS and strengthening its commitment to helping brands bridge the gap between online and in-store, bringing its learnings and experience of online to the physical world.
  
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• Vanderlande to automate Kmart’s new omni-channel facility

  19-06-2025 01:02
  Vanderlande has been selected by Kmart to automate its new logistics facility at the Moorebank Intermodal Precinct in Sydney. To meet the complex needs and demands of one of Australia’s most iconic retail brands, the state-of-the-art warehouse will feature Vanderlande’s FASTPICK goods-to-person order fulfilment system.
  
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• Summer brings increased footfall and mounting pressures

  19-06-2025 01:02
  With the UK anticipating a hotter-than-average summer and a significant rise in both domestic and international shoppers, retailers are preparing for a bustling season.
  
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• Sainsbury’s new Nectar360 Pollen platform will supercharge its retail media business

  19-06-2025 01:02
  J Sainsbury plc’s (Sainsbury’s) loyalty, insights and retail media business, Nectar360, is to launch a new unified retail media platform: Nectar360 Pollen. Designed to solve for the industry’s biggest pain points and to support Nectar360’s mission to create valuable relationships between customers and their favourite brands.  
  
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• Retail boardroom breach-preparedness: Proactive strategies for handling the inevitable

  19-06-2025 01:02
  By Chris Wood, CyberQ Group and Dave McGrail, Head of Business Consulting, Xalient.Retailers have been hit by a wave of cyberattacks in recent months, with hacker groups targeting major household brands. These attacks have resulted in severe consequences, including payment system failures, website outages, and customer data breaches, with some retailers losing millions in revenues.  
  
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• PPDS unveils new ‘ultra durable’ Philips Signage 6000 Series for optimum 24/7 performance and reliability in the most challenging environments

  19-06-2025 01:02
  PPDS, the exclusive global provider of Philips Professional Displays and complementary solutions, has launched the ultra durable Philips Signage 6000 Series (P-Line), bringing UHD 24/7 performance and reliability for installations in the most challenging environments.
  
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• Payment outages threaten £1.6 billion in UK retail & hospitality sales

  19-06-2025 01:02
  A new study reveals the substantial cost of payment system failures to UK retail and hospitality businesses, estimating losses of £1.6 billion annually.
  
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• Kardex is improving Sonepar’s logistics efficiency with AutoStore systems in Valencia and Galicia

  19-06-2025 01:02
  As part of a strategic effort to modernise its supply chain, the Spanish division of electrical goods retailer Sonepar Group is working with intralogistics supplier Kardex to implement AutoStore systems at its sites in Valencia and Galicia.
  
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• Cybersecurity never takes a holiday: Experts warn of data risks when you open these sites

  19-06-2025 01:02
  Cyberattacks often spike during holiday season, with the FBI reporting a 30% increase in cybercrime complaints between May and August over the past three years.
  
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• CrowdStrike Falcon for AWS security incident response strengthens Cyber resilience for AWS customers

  19-06-2025 01:02
  CrowdStrike unveiled Falcon for AWS Security Incident Response at AWS re:Inforce 2025, a new program that provides AWS Security Incident Response customers with cyber protection from the AI-native CrowdStrike Falcon cybersecurity platform at preferred rates in the AWS Marketplace. 
  
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• 5 Hidden Costs of an Outdated POS (And How Retailers Are Getting Ahead)

  19-06-2025 01:02
  By Rapid POS.Your point-of-sale (POS) system should make life easier—not frustrate staff, slow down lines, or confuse customers. But if you’re still using outdated tech, it might be doing more harm than good.
  
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• Snowdon Timber streamlines e-commerce operations through Linnworks partnership

  11-06-2025 08:30
  Snowdon Timber, one of the UK’s fastest growing online timber retailers, has overhauled its e-commerce operations by partnering with Linnworks, the global provider of multichannel inventory and order management software.
  
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• 1 in 7 businesses lose day or more to cyber events (QBE research)

  11-06-2025 08:30
  One in seven businesses have lost a day or more to a cyber event in the last 12 months, according to global research for commercial insurer QBE, which also emphasises that a major share of cyber attacks stem from a supplier’s vulnerability.
  
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• New research: Governance professionals fear AI risks in board reporting

  11-06-2025 08:08
  74% of governance professionals are concerned about the accuracy of AI-generated content in corporate reporting, according to new research from The Chartered Governance Institute UK & Ireland (CGIUKI).
  
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• What is a Time Switch and How Does It Work?

  10-06-2025 23:01
  By Luke Alexander, freelance writer.In commercial, industrial, and even residential settings, you need to ensure that energy is used efficiently, and you also need to automate repetitive tasks to maximise business efficiency.
  
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• State of UK automotive retail to be discussed at VRA’s Annual General Meeting

  10-06-2025 23:01
  The speaker line-up has been announced for next month’s (3rd July) Annual General Meeting (AGM) of the Vehicle Remarketing Association (VRA), at BCA Birmingham.
  
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• Portnox and CrowdStrike integration fortifies customer cybersecurity posture with enhanced risk-based access control

  10-06-2025 23:01
  Portnox, provider of cloud-native, zero trust access control solutions, has announced a new integration with CrowdStrike, the endpoint protection and zero trust security solutions provider.
  
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• Opendatasoft joins Precisely partnership program to accelerate data consumption

  10-06-2025 23:01
  Opendatasoft, the data marketplace solutions provider, has entered into a worldwide strategic technology partnership with Precisely, the data integrity solutions provider.
  
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• Key enablers of sustainability in logistics and supply chain

  10-06-2025 23:01
  The logistics industry is under growing pressure as it faces a complex web of external operational challenges and internal sustainability goals. Companies must now adapt to stricter regulations while also striving for more sustainable operations.
  
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• Bregal Milestone unveils new cybersecurity challenger: CyberSentriq

  10-06-2025 23:01
  Bregal Milestone has launched CyberSentriq, an integrated cybersecurity and data protection platform purpose-built for Managed Service Providers (MSPs) and the customers they service.
  
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• Blue Yonder launches Supply Chain Compass Report highlighting top strategic priorities for supply leaders

  10-06-2025 23:01
  Blue Yonder, the digital supply chain transformation solutions provider, has released the results of its inaugural ‘Supply Chain Compass’ report highlighting nearly 700 global supply chain leaders’ key strategic priorities: implementing new technology (51%), improving efficiency and productivity (40%) and building more resilient supply chains (29%). 
  
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• A quarter of shoppers want shipping options before checkout - but only 9% of retailers deliver, Scurri research

  10-06-2025 23:01
  There is a delivery information disconnect between retailers and shoppers with most brands failing to serve delivery information early enough in the customer journey, according to research from Scurri, the delivery management and post-purchase experience software provider.
  
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• Ziff Davis' VIPRE Security Group bolsters email security with acquisition of Cryoserver and Solar Archive

  08-06-2025 23:08
  VIPRE Security Group (VIPRE), the global provider of cybersecurity solutions and a Ziff Davis company, has acquired Forensic and Compliance Systems (FCS), including its established Cryoserver and Solar Archive brands.
  
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• UK heatwave melts away consumer spending worries, driving a surge in impulse sales, says Harrison Retail

  08-06-2025 23:08
  Despite uncertainty around the impact of US tariffs on the economy, the warmest April on record, combined with a long Easter weekend, resulted in a 6.9% increase in in-store spending after it dropped by 1.9% in March on a year-on-year basis, Barclays found.
  
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• Tuned for success - how Peter Tyson’s omnichannel strategy amplified revenue

  08-06-2025 23:08
  A joined-up approach with e-commerce provider Visualsoft across every touchpoint has helped Peter Tyson hit the right note with customers - and deliver a 53% year-on-year uplift in revenue.
  
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• ‘Time is running out’ for retailers to take web accessibility seriously, says leading expert ahead of June 2025 regulation overhaul

  08-06-2025 23:08
  The retail industry is amongst the top 10 industries in the UK impacted by accessibility lawsuits, with almost three quarters of disabled online consumers (69%) clicking away from websites that they find difficult to use due to the effect of their disability.
  
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• The top 3 supply chain cybersecurity risks for retailers – and how to fight them

  08-06-2025 23:08
  By Luke Vander Linden, Retail & Hospitality ISAC.Retailers are connected to intricate supply chains, sprawling various vendors and suppliers who help make shopping experiences possible across physical storefronts, websites, and mobile apps. These large supply chains, however, introduce a myriad of cybersecurity risks for retailers.
  
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• Taking control of e-commerce – marketplace expansion takes centre stage

  08-06-2025 23:08
  The rules of e-commerce are changing. Today, having a presence on Amazon alone is no longer enough. New research highlights that 79% of surveyed brands indicate a clear strategic priority: expansion into new marketplaces in 2025.
  
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• Manhattan Associates unveils Agentic AI innovation at Momentum 2025

  08-06-2025 23:08
  Kicking off Momentum 2025,  Manhattan Associates Inc. has announced sweeping Agentic AI support within Manhattan Active® solutions that includes intelligent, autonomous digital agents to revolutionise supply chain commerce execution, optimisation and user experiences.
  
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