• Diverging vehicle market reflects changing buyer conditions, says MIA

    Diverging vehicle market reflects changing buyer conditions, says MIA
    The New Zealand vehicle market is showing increasingly divergent trends, with strong passenger vehicle demand offsetting a significant slowdown in commercial vehicle sales, according to the Motor Industry Association (MIA). MIA chief executive Aimee Wiley says July’s figures highlight a market moving in different directions. “The July result reflects a resilient market, but with increasingly […]
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  • EROAD appoints David Leach as chief executive

    EROAD appoints David Leach as chief executive
    EROAD has appointed technology executive David Leach as its new chief executive officer, with the former Cin7 chief executive set to take up the role on October 12. Leach, who is currently chief executive of cloud-based insurance software company JAVLN, succeeds executive chair John Scott, who will remain in the role until Leach’s arrival to […]
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  • The fuel shock that rattled the yard

    The fuel shock that rattled the yard
    If the past few months felt brutal on the floor, the numbers back you up – but they also tell a bigger story than any single yard could see.  The trigger was offshore. When the conflict in Iran closed the Strait of Hormuz in early March, global crude spiked and New Zealand, importing all of […]
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  • Your AI Needs a Job Description

    Your AI Needs a Job Description
    One of the more useful lessons learned from developing the Serivce AI Booking Agent we launched last month wasn’t about artificial intelligence at all. It was about management. The more time we spent refining the agent, the more it felt like onboarding a new member of the service team. We had to be clear what […]
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  • Unlock your dealership’s potential: move beyond AI tasks

    Unlock your dealership’s potential: move beyond AI tasks
    Jack Clark, one of the co-founders of Anthropic, the business behind Claude AI, gave the analogy that AI is like the introduction of electricity. Some businesses that were steam powered put light bulbs in their businesses to make it easier for their workers to see what they were doing. But the businesses that fully grasped […]
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  • New Zealand’s EV push is running into a shipping wall

    New Zealand’s EV push is running into a shipping wall
    Everyone wants a cleaner fleet. The problem is that New Zealand’s EV ambition is colliding with a hard commercial reality: for used importers, getting electric vehicles here at scale is not just a demand issue, it is a shipping issue.  That matters because the used import sector sits at the centre of New Zealand’s fleet […]
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  • What Gets Measured Gets Done: Why F&I Data Matters

    What Gets Measured Gets Done: Why F&I Data Matters
    In today’s used car market, instinct alone isn’t enough. Dealers that win are the ones who understand their numbers – and act on them. With affordability pressures, digital engagement and rising customer expectations shaping the New Zealand market, success now depends on how effectively dealerships capture and use their data. Every interaction – from the […]
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  • The Revised Credit- Related Insurance Code

    The Revised Credit- Related Insurance Code
    The recent market release of the revised Credit-Related Insurance Code by the Financial Services Federation (FSF), marks an important step forward for both insurers and intermediaries operating in New Zealand’s consumer finance sector.  While the Code itself is concise—just three pages written in plain language—its significance extends well beyond its length. It provides a clear […]
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  • 2 Cheap Cars reports $1.7m first-quarter profit

    2 Cheap Cars reports $1.7m first-quarter profit
    2 Cheap Cars has reported an unaudited net profit after tax of about $1.7 million for the first quarter of the 2027 financial year, while cautioning shareholders against reading too much into the result as it remains subject to a takeover offer. The NZX-listed used vehicle retailer said June generated an unaudited net profit after […]
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  • Penny CRM targets dealer F&I with finance-specific platform

    Penny CRM targets dealer F&I with finance-specific platform
    A New Zealand-built CRM is pitching dealers a finance and insurance platform that its makers say sits apart from the dealer management systems already on the market. Penny CRM is not a DMS, director Sam Nobilo says. Rather than managing stock and broad customer data, the system is built specifically around the finance and insurance […]
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