How modern communications platforms support network and service management

Meta has taken another major step in its artificial intelligence push with the launch of the Meta Business Agent, an AI-powered assistant designed to help businesses manage customer interactions and everyday operations across WhatsApp, Instagram, and Messenger.The announcement follows hints from Meta CEO Mark Zuckerberg that AI agents would play a central role in the company’s future business strategy. Here are five key things to know about the new tool.1. It Can Handle Customer Conversat

…FG must stop treating telecom data as mere background info
…Security must use telecom resources intelligently – Samson Ukpolo
…We have always provided critical details to security – NCC, telcosBy Prince Osuagwu, Hi-Tech Editor
After over two weeks, the 46 people, consisting of 39 students, some as young as two years old, and 7 teachers abducted in Oyo primary school by dare-devil kidnappers are still in their custody.
This is as insecurity continues to threaten

By Prince OsuagwuIn recent years, Nigeria has been seriously pushing ambitious digital economy targets, expanding broadband penetration, deepening digital inclusion and positioning technology as a key contributor to national GDP.
These are towards the country’s genuine quest to build a robust digital economy.
Recent developments indicate growing momentum. The country’s broadband penetration continues to improve, fintech innovation has made Nigeria one of Africa’s leading digit

By Prince Osuagwu
The Leo Stan Ekeh Foundation (LSEF), established by Africa’s foremost serial digital entrepreneur, Leo Stan Ekeh, has donated a multi-million-naira state-of-the-art AI-Tech Centre to Holy Ghost College, Owerri, Imo State, in a landmark gesture that added prestige and excitement to the school’s 77th anniversary celebration.
The Tech facility, personally supervised by Mr. Ekeh from construction to finishing, is equipped with highly integrated all-in-one Zinox compute

By Juliet UmehAfrican digital financial platform, Moniepoint, has announced a N3 billion investment to establish innovation hubs across three Nigerian universities in a move aimed at boosting technology education and developing industry-ready talents.The innovation hubs will be located at Obafemi Awolowo University, University of Nigeria, Nsukka, and Ahmadu Bello University over the next three years.According to the company, the hubs will provide hands-on training in software engineering, data

By Prince Osuagwu
To the ordinary Nigerian, Facebook, Whatsapp and Instagram are all social media platforms.
They are best for social networking and instant messaging.
But the Meta Platforms are far more than that to the Nigerian economy.
They have evolved into critical economic infrastructure quietly driving billions of naira in commerce, entrepreneurship and digital connectivity across the country.According to a new independent report by research firm Public First titled “Nigeria’

By Prince OsuagwuAfrica’s digital growth story is deeply local, shaped by the realities of each market and the ambitions of its businesses.
That is what makes the market unique and every solution provider and Office Equipment Manufacturer, OEM is angling to have a bite in the apple.
For global tech solution provider, Adobe, the time to boss the African market is now. It is hoping to do so, through its repackaged creative clouds and document tools. And, the vehicle to ride into the market

By Prince OsuagwuArtificial intelligence, AI, agents are rapidly moving from experimental tools to autonomous digital workers.
These autonomous digital workers are capable of handling financial transactions, infrastructure management and customer support.
And, so, cybersecurity experts are warning that the next global security crisis may not come from humans alone, but from vulnerable AI systems acting on behalf of humans.
This warning has caused growing concerns that have inspired several inve

By Prince Osuagwu, Hi-Tech EditorNigeria’s landmark National Telecommunications Policy of 2000 was born out of national embarrassment, economic urgency and the realisation that the country was being left behind in the global communications revolution.
That was the central message from former Executive Vice Chairman of the Nigerian Communications Commission, Ernest Ndukwe, during discussions at the National Telecommunications Policy 2000 Review Workshop.
According to Ndukwe, before the pol

…As Okosi Festival models for digital preservation, global cultural tourism
By Prince OsuagwuFor many years, many of Nigeria’s rich cultural festivals have survived largely through oral tradition, local participation and seasonal celebration.
Beyond their host communities, however, most remained invisible to the global audience increasingly consuming culture through digital platforms.
That narrative may now be changing with what technology is doing in every sector.
In a development