<?xml version="1.0" encoding="utf-8"?><rss version="2.0" xmlns:atom="http://www.w3.org/2005/Atom"><channel><title><![CDATA[Project Management - Newslocker]]></title><link>https://www.newslocker.com/en-us/profession/project-management/</link><atom:link rel="self" href="https://www.newslocker.com/en-us/profession/project-management/rss/" /><atom:link rel="hub" href="http://pubsubhubbub.appspot.com" /><description><![CDATA[Find your latest Project Management news with just one click. Don't miss out on anything happening in your profession!]]></description><language>en-us</language><copyright>Copyright (C) 2026 newslocker.com</copyright><lastBuildDate>Fri, 17 Jul 2026 18:26:00 +0200</lastBuildDate><item><title><![CDATA[A Great Chief Experience Officer Designs Themselves Out of the Job]]></title><description><![CDATA[I mean, not to lose the job. But to eliminate CX problems from the jump.<br />
Continue reading...]]></description><link>https://www.newslocker.com/en-us/profession/project-management/a-great-chief-experience-officer-designs-themselves-out-of-the-job/</link><pubDate>Fri, 17 Jul 2026 18:26:00 +0200</pubDate><guid>https://www.newslocker.com/en-us/profession/project-management/a-great-chief-experience-officer-designs-themselves-out-of-the-job/</guid></item><item><title><![CDATA[Who's Really Accountable When Marketing Misses Its Revenue Number?]]></title><description><![CDATA[64% of CMOs can't prove marketing's financial impact to the CFO. The real fix starts with scoping the job, not fixing the dashboard.<br />
Continue reading...]]></description><link>https://www.newslocker.com/en-us/profession/project-management/whos-really-accountable-when-marketing-misses-its-revenue-number/</link><pubDate>Fri, 17 Jul 2026 16:53:00 +0200</pubDate><guid>https://www.newslocker.com/en-us/profession/project-management/whos-really-accountable-when-marketing-misses-its-revenue-number/</guid></item><item><title><![CDATA[Why Marketing Needs an AI-Ready Measurement Framework]]></title><description><![CDATA[AI agents can't make strategic recommendations from dashboards alone.<br />
Continue reading...]]></description><link>https://www.newslocker.com/en-us/profession/project-management/why-marketing-needs-an-ai-ready-measurement-framework/</link><pubDate>Fri, 17 Jul 2026 02:58:00 +0200</pubDate><guid>https://www.newslocker.com/en-us/profession/project-management/why-marketing-needs-an-ai-ready-measurement-framework/</guid></item><item><title><![CDATA[Sprinklr Ships 16 AI Features for Real-Time CX]]></title><description><![CDATA[The Summer '26 release pushes Sprinklr's CXM platform from listening to autonomous action across service and marketing.<br />
Continue reading...]]></description><link>https://www.newslocker.com/en-us/profession/project-management/sprinklr-ships-16-ai-features-for-real-time-cx/</link><pubDate>Thu, 16 Jul 2026 21:03:00 +0200</pubDate><guid>https://www.newslocker.com/en-us/profession/project-management/sprinklr-ships-16-ai-features-for-real-time-cx/</guid></item><item><title><![CDATA[Quantum Metric Launches Felix Agentic Platform GA]]></title><description><![CDATA[Quantum Metric's agentic analytics platform hit general availability with mobile crash diagnostics and an Adobe Experience Platform connector.<br />
Continue reading...]]></description><link>https://www.newslocker.com/en-us/profession/project-management/quantum-metric-launches-felix-agentic-platform-ga/</link><pubDate>Thu, 16 Jul 2026 20:20:00 +0200</pubDate><guid>https://www.newslocker.com/en-us/profession/project-management/quantum-metric-launches-felix-agentic-platform-ga/</guid></item><item><title><![CDATA[3 Benefits of a Unified CX Operating System (and How to Build One)]]></title><description><![CDATA[A three-step playbook &mdash; core signals, defined triggers, tech governance &mdash; replaces reactive metrics with predictive ones.<br />
Continue reading...]]></description><link>https://www.newslocker.com/en-us/profession/project-management/3-benefits-of-a-unified-cx-operating-system-and-how-to-build-one/</link><pubDate>Thu, 16 Jul 2026 00:50:00 +0200</pubDate><guid>https://www.newslocker.com/en-us/profession/project-management/3-benefits-of-a-unified-cx-operating-system-and-how-to-build-one/</guid></item><item><title><![CDATA[The Generational Gap Costing Contact Centers First Contact Resolution]]></title><description><![CDATA[A widening generational gap between Gen Z agents and older customers is quietly dragging down First Contact Resolution.<br />
Continue reading...]]></description><link>https://www.newslocker.com/en-us/profession/project-management/the-generational-gap-costing-contact-centers-first-contact-resolution/</link><pubDate>Thu, 16 Jul 2026 00:16:00 +0200</pubDate><guid>https://www.newslocker.com/en-us/profession/project-management/the-generational-gap-costing-contact-centers-first-contact-resolution/</guid></item><item><title><![CDATA[SuccessKPI Launches WEM Platform for Webex Contact Center]]></title><description><![CDATA[The AI-powered workforce engagement platform now integrates natively with Cisco's cloud contact center to unify oversight of human and AI agents.<br />
Continue reading...]]></description><link>https://www.newslocker.com/en-us/profession/project-management/successkpi-launches-wem-platform-for-webex-contact-center/</link><pubDate>Wed, 15 Jul 2026 23:59:00 +0200</pubDate><guid>https://www.newslocker.com/en-us/profession/project-management/successkpi-launches-wem-platform-for-webex-contact-center/</guid></item><item><title><![CDATA[Rime Lands $24M Series A to Scale Voice AI]]></title><description><![CDATA[Fresh capital and a Meta veteran signal Rime's push to challenge ElevenLabs in enterprise voice infrastructure.<br />
Continue reading...]]></description><link>https://www.newslocker.com/en-us/profession/project-management/rime-lands-24m-series-a-to-scale-voice-ai/</link><pubDate>Wed, 15 Jul 2026 20:45:00 +0200</pubDate><guid>https://www.newslocker.com/en-us/profession/project-management/rime-lands-24m-series-a-to-scale-voice-ai/</guid></item><item><title><![CDATA[After the Debt Deal, Medallia's CSO Explains Where the $500M Actually Goes]]></title><description><![CDATA[In an exclusive interview, Sid Banerjee tells CMSWire where the company's recapitalization money is really headed, from services hires to agentic AI.<br />
Continue reading...]]></description><link>https://www.newslocker.com/en-us/profession/project-management/after-the-debt-deal-medallias-cso-explains-where-the-500m-actually-goes/</link><pubDate>Wed, 15 Jul 2026 01:37:00 +0200</pubDate><guid>https://www.newslocker.com/en-us/profession/project-management/after-the-debt-deal-medallias-cso-explains-where-the-500m-actually-goes/</guid></item><item><title><![CDATA[The Customer Experience Problem That Isn't Actually a UX Problem]]></title><description><![CDATA[Dealer customers hit broken pricing and stalled orders after launch &mdash; and it's rarely a CX design flaw. Here's what's actually failing.<br />
Continue reading...]]></description><link>https://www.newslocker.com/en-us/profession/project-management/the-customer-experience-problem-that-isnt-actually-a-ux-problem/</link><pubDate>Tue, 14 Jul 2026 17:55:00 +0200</pubDate><guid>https://www.newslocker.com/en-us/profession/project-management/the-customer-experience-problem-that-isnt-actually-a-ux-problem/</guid></item><item><title><![CDATA[AskNicely Launches AI Agent to Route Customer Reviews]]></title><description><![CDATA[The new Review Routing Agent automates where customer reviews land, targeting AI search visibility for multi-location service brands.<br />
Continue reading...]]></description><link>https://www.newslocker.com/en-us/profession/project-management/asknicely-launches-ai-agent-to-route-customer-reviews/</link><pubDate>Tue, 14 Jul 2026 16:39:00 +0200</pubDate><guid>https://www.newslocker.com/en-us/profession/project-management/asknicely-launches-ai-agent-to-route-customer-reviews/</guid></item><item><title><![CDATA[Sierra Just Landed One of Japan's Biggest Companies. Here's Why That Matters for Conversational AI]]></title><description><![CDATA[Sierra partnered with SoftBank &mdash; the AI conglomerate whose CEO just said the industry needs $5 trillion a year.<br />
Continue reading...]]></description><link>https://www.newslocker.com/en-us/profession/project-management/sierra-just-landed-one-of-japans-biggest-companies-heres-why-that-matters-for-conversational-ai/</link><pubDate>Tue, 14 Jul 2026 16:15:00 +0200</pubDate><guid>https://www.newslocker.com/en-us/profession/project-management/sierra-just-landed-one-of-japans-biggest-companies-heres-why-that-matters-for-conversational-ai/</guid></item><item><title><![CDATA[Qualtrics Rebuilds Sales Leadership as Yearlong Executive Shakeup Continues]]></title><description><![CDATA[Three of five new hires sit inside sales, as CEO Jason Maynard reshapes the company's leadership bench, including a poach of a former Medallia VP and GM.<br />
Continue reading...]]></description><link>https://www.newslocker.com/en-us/profession/project-management/qualtrics-rebuilds-sales-leadership-as-yearlong-executive-shakeup-continues/</link><pubDate>Tue, 14 Jul 2026 02:17:00 +0200</pubDate><guid>https://www.newslocker.com/en-us/profession/project-management/qualtrics-rebuilds-sales-leadership-as-yearlong-executive-shakeup-continues/</guid></item><item><title><![CDATA[AI Agents Will Expose the Weakest Links in Your Content Infrastructure]]></title><description><![CDATA[Salesforce's Fin deal is a reminder: AI agents expose whatever knowledge system sits beneath them, good or bad.<br />
Continue reading...]]></description><link>https://www.newslocker.com/en-us/profession/project-management/ai-agents-will-expose-the-weakest-links-in-your-content-infrastructure/</link><pubDate>Tue, 14 Jul 2026 01:21:00 +0200</pubDate><guid>https://www.newslocker.com/en-us/profession/project-management/ai-agents-will-expose-the-weakest-links-in-your-content-infrastructure/</guid></item><item><title><![CDATA[A 10-Principle Maturity Model for AI-Ready Brand Content]]></title><description><![CDATA[Only 40% of martech leaders say they're AI-ready. A 10-principle maturity model could help close the gap.<br />
Continue reading...]]></description><link>https://www.newslocker.com/en-us/profession/project-management/a-10-principle-maturity-model-for-ai-ready-brand-content/</link><pubDate>Tue, 14 Jul 2026 00:43:00 +0200</pubDate><guid>https://www.newslocker.com/en-us/profession/project-management/a-10-principle-maturity-model-for-ai-ready-brand-content/</guid></item><item><title><![CDATA[Why Did Starbucks Korea's 'Tank Day' Campaign Trigger a National Boycott?]]></title><description><![CDATA[Starbucks Korea's 'Tank Day' collided with a national tragedy. See the workflow fix that catches cultural risk before campaigns go live.<br />
Continue reading...]]></description><link>https://www.newslocker.com/en-us/profession/project-management/why-did-starbucks-koreas-tank-day-campaign-trigger-a-national-boycott/</link><pubDate>Mon, 13 Jul 2026 20:10:00 +0200</pubDate><guid>https://www.newslocker.com/en-us/profession/project-management/why-did-starbucks-koreas-tank-day-campaign-trigger-a-national-boycott/</guid></item><item><title><![CDATA[What a CX Operating System Actually Coordinates (And Why It's Not a Tool)]]></title><description><![CDATA[A CX operating system isn't a platform you buy &mdash; it's how modern enterprises coordinate data, AI and people to execute consistent customer experience.<br />
Continue reading...]]></description><link>https://www.newslocker.com/en-us/profession/project-management/what-a-cx-operating-system-actually-coordinates-and-why-its-not-a-tool/</link><pubDate>Mon, 13 Jul 2026 19:18:00 +0200</pubDate><guid>https://www.newslocker.com/en-us/profession/project-management/what-a-cx-operating-system-actually-coordinates-and-why-its-not-a-tool/</guid></item><item><title><![CDATA[Your AI Chatbot Just Made My Cheeseburger Order Worse]]></title><description><![CDATA[CX workflows should save your customers time and effort, not leave them frustrated.<br />
Continue reading...]]></description><link>https://www.newslocker.com/en-us/profession/project-management/your-ai-chatbot-just-made-my-cheeseburger-order-worse/</link><pubDate>Fri, 10 Jul 2026 20:13:00 +0200</pubDate><guid>https://www.newslocker.com/en-us/profession/project-management/your-ai-chatbot-just-made-my-cheeseburger-order-worse/</guid></item><item><title><![CDATA[The Service Metrics Trap: Why Chasing Utilization Is Costing You the Customer]]></title><description><![CDATA[Caterpillar, Hilti and Kaeser escaped the utilization trap. Most industrial and professional services firms are still stuck in it.<br />
Continue reading...]]></description><link>https://www.newslocker.com/en-us/profession/project-management/the-service-metrics-trap-why-chasing-utilization-is-costing-you-the-customer/</link><pubDate>Fri, 10 Jul 2026 19:11:00 +0200</pubDate><guid>https://www.newslocker.com/en-us/profession/project-management/the-service-metrics-trap-why-chasing-utilization-is-costing-you-the-customer/</guid></item></channel></rss>