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+0200https://www.newslocker.com/en-us/profession/call-center/lietzow-auf-rgen-callcenter-von-tricontes-360-schliet-ende-mai-ostsee-zeitung/https://www.newslocker.com/en-us/profession/call-center/inloggen-is-ook-werken-callcenter-moet-mogelijk-miljoenen-nos/Thu, 11 May 2023 09:00:00 +0200https://www.newslocker.com/en-us/profession/call-center/inloggen-is-ook-werken-callcenter-moet-mogelijk-miljoenen-nos/https://www.newslocker.com/en-us/profession/call-center/callcenter-voor-energiebesparing-failliet-verklaard-faillissementsdossiernl/Tue, 09 May 2023 16:28:00 +0200https://www.newslocker.com/en-us/profession/call-center/callcenter-voor-energiebesparing-failliet-verklaard-faillissementsdossiernl/https://www.newslocker.com/en-us/profession/call-center/callcenter-betrug-am-telefon-jeder-kann-betroffen-sein-oberpfalzecho/Tue, 09 May 2023 09:00:00 +0200https://www.newslocker.com/en-us/profession/call-center/callcenter-betrug-am-telefon-jeder-kann-betroffen-sein-oberpfalzecho/https://www.newslocker.com/en-us/profession/call-center/montag-plastikmll-im-ozean-als-kosystem-berwachungstechnik-heise-online/Mon, 08 May 2023 09:00:00 +0200https://www.newslocker.com/en-us/profession/call-center/montag-plastikmll-im-ozean-als-kosystem-berwachungstechnik-heise-online/https://www.newslocker.com/en-us/profession/call-center/callcenter-testlabore-der-arbeitsberwachung-netzpolitikorg-netzpolitikorg/Fri, 05 May 2023 09:00:00 +0200https://www.newslocker.com/en-us/profession/call-center/callcenter-testlabore-der-arbeitsberwachung-netzpolitikorg-netzpolitikorg/https://www.newslocker.com/en-us/profession/call-center/callcenter-voor-energiebesparing-failliet-verklaard-rtvoostnl/Thu, 04 May 2023 09:00:00 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+0200https://www.newslocker.com/en-us/profession/call-center/arbeitsmarkt-salzburg-ag-erffnet-callcenter-auenstelle-in-st-meinbezirkat/https://www.newslocker.com/en-us/profession/call-center/inval-bij-callcenter-dat-verdacht-wordt-van-fraude-tijdens-coronacrisis-het-nieuwsblad/Wed, 28 Sep 2022 09:00:00 +0200https://www.newslocker.com/en-us/profession/call-center/inval-bij-callcenter-dat-verdacht-wordt-van-fraude-tijdens-coronacrisis-het-nieuwsblad/https://www.newslocker.com/en-us/profession/call-center/hohe-haftstrafen-fr-internationale-bande-von-callcenter-betrgern-der-spiegel/Wed, 28 Sep 2022 09:00:00 +0200https://www.newslocker.com/en-us/profession/call-center/hohe-haftstrafen-fr-internationale-bande-von-callcenter-betrgern-der-spiegel/https://www.newslocker.com/en-us/profession/call-center/400-jahre-haft-fr-bremer-callcenter-betrger-buten-un-binnen/Wed, 28 Sep 2022 09:00:00 +0200https://www.newslocker.com/en-us/profession/call-center/400-jahre-haft-fr-bremer-callcenter-betrger-buten-un-binnen/https://www.newslocker.com/en-us/profession/call-center/1128-jahre-haft-bande-von-callcenter-betrgern-in-der-trkei-tzde/Wed, 28 Sep 2022 09:00:00 +0200https://www.newslocker.com/en-us/profession/call-center/1128-jahre-haft-bande-von-callcenter-betrgern-in-der-trkei-tzde/https://www.newslocker.com/en-us/profession/call-center/uk-energy-providers-inundated-with-customer-calls-due-to-price-hikes-infinity-data-reveals/Tue, 27 Sep 2022 10:10:00 +0200https://www.newslocker.com/en-us/profession/call-center/uk-energy-providers-inundated-with-customer-calls-due-to-price-hikes-infinity-data-reveals/https://www.newslocker.com/en-us/profession/call-center/a-desire-for-better-cx-is-driving-customers-to-pivot-from-retail-giants/Mon, 26 Sep 2022 15:41:00 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+0200https://www.newslocker.com/en-us/profession/call-center/avayas-partnership-extension-provides-onecloud-ccaas-in-hong-kong/https://www.newslocker.com/en-us/profession/call-center/m-mobility-becomes-enreach/Mon, 05 Sep 2022 11:40:00 +0200https://www.newslocker.com/en-us/profession/call-center/m-mobility-becomes-enreach/https://www.newslocker.com/en-us/profession/call-center/im-callcenter-arbeiten-nebenjobs-fr-studierende-die-sich-lohnen-der-spiegel/Mon, 05 Sep 2022 09:00:00 +0200https://www.newslocker.com/en-us/profession/call-center/im-callcenter-arbeiten-nebenjobs-fr-studierende-die-sich-lohnen-der-spiegel/https://www.newslocker.com/en-us/profession/call-center/ubs-callcenter-calls-new-management-finewscom/Thu, 01 Sep 2022 14:28:00 +0200https://www.newslocker.com/en-us/profession/call-center/ubs-callcenter-calls-new-management-finewscom/https://www.newslocker.com/en-us/profession/call-center/panera-bread-to-begin-testing-ai-cfor-drive-through-orders/Thu, 01 Sep 2022 13:26:00 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+0200https://www.newslocker.com/en-us/profession/call-center/tata-communications-transforms-customer-engagement/https://www.newslocker.com/en-us/profession/call-center/betrug-mit-online-trading-callcenter-bandenchef-zu-hoher-heise-online/Sat, 13 Aug 2022 09:00:00 +0200https://www.newslocker.com/en-us/profession/call-center/betrug-mit-online-trading-callcenter-bandenchef-zu-hoher-heise-online/https://www.newslocker.com/en-us/profession/call-center/automation-solutions-company-uipath-acquires-nlp-company-reinfer/Thu, 11 Aug 2022 17:08:00 +0200https://www.newslocker.com/en-us/profession/call-center/automation-solutions-company-uipath-acquires-nlp-company-reinfer/https://www.newslocker.com/en-us/profession/call-center/xsell-brings-its-improved-agent-experience-to-the-five9-platform/Thu, 11 Aug 2022 16:06:00 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+0200https://www.newslocker.com/en-us/profession/call-center/us-national-988-suicide-prevention-hotline-goes-live/https://www.newslocker.com/en-us/profession/call-center/research-finds-the-quality-of-the-customer-experience-affects-a-companys-stock-price/Mon, 18 Jul 2022 17:55:00 +0200https://www.newslocker.com/en-us/profession/call-center/research-finds-the-quality-of-the-customer-experience-affects-a-companys-stock-price/https://www.newslocker.com/en-us/profession/call-center/peak-season-staff-squeeze-44-of-retail-leaders-fear-they-dont-have-enough-staff-to-cope-with-next-ecommerce-rush/Mon, 18 Jul 2022 11:00:00 +0200https://www.newslocker.com/en-us/profession/call-center/peak-season-staff-squeeze-44-of-retail-leaders-fear-they-dont-have-enough-staff-to-cope-with-next-ecommerce-rush/https://www.newslocker.com/en-us/profession/call-center/consumers-prefer-video-for-marketing-communications/Thu, 14 Jul 2022 20:15:00 +0200https://www.newslocker.com/en-us/profession/call-center/consumers-prefer-video-for-marketing-communications/https://www.newslocker.com/en-us/profession/call-center/verint-partner-program-accelerates-growth/Wed, 13 Jul 2022 19:15:00 +0200https://www.newslocker.com/en-us/profession/call-center/verint-partner-program-accelerates-growth/https://www.newslocker.com/en-us/profession/call-center/ringbyname-recognized-as-top-call-recording-provider/Fri, 08 Jul 2022 16:11:00 +0200https://www.newslocker.com/en-us/profession/call-center/ringbyname-recognized-as-top-call-recording-provider/https://www.newslocker.com/en-us/profession/call-center/india-based-voice-ai-company-skitai-opens-new-york-city-headquarters/Tue, 05 Jul 2022 14:16:00 +0200https://www.newslocker.com/en-us/profession/call-center/india-based-voice-ai-company-skitai-opens-new-york-city-headquarters/https://www.newslocker.com/en-us/profession/call-center/callcenter-mit-handwerker-betrugsmasche-in-regensburg-dicht-merkurde/Fri, 01 Jul 2022 09:00:00 +0200https://www.newslocker.com/en-us/profession/call-center/callcenter-mit-handwerker-betrugsmasche-in-regensburg-dicht-merkurde/https://www.newslocker.com/en-us/profession/call-center/de-voordelen-van-het-werken-in-een-callcenter-in-amsterdam-debrugkrantnl/Thu, 23 Jun 2022 09:00:00 +0200https://www.newslocker.com/en-us/profession/call-center/de-voordelen-van-het-werken-in-een-callcenter-in-amsterdam-debrugkrantnl/https://www.newslocker.com/en-us/profession/call-center/de-voordelen-van-het-werken-in-een-callcenter-in-amsterdam-de-brug-krant-voor-/Thu, 23 Jun 2022 09:00:00 +0200https://www.newslocker.com/en-us/profession/call-center/de-voordelen-van-het-werken-in-een-callcenter-in-amsterdam-de-brug-krant-voor-/https://www.newslocker.com/en-us/profession/call-center/verint-debuts-one-workforce-approach-for-the-call-center-at-engage-2022-event/Mon, 20 Jun 2022 10:03:00 +0200https://www.newslocker.com/en-us/profession/call-center/verint-debuts-one-workforce-approach-for-the-call-center-at-engage-2022-event/https://www.newslocker.com/en-us/profession/call-center/grofusion-in-der-callcenter-branche-wirtschaft-sddeutsche-zeitung-szde/Mon, 20 Jun 2022 09:00:00 +0200https://www.newslocker.com/en-us/profession/call-center/grofusion-in-der-callcenter-branche-wirtschaft-sddeutsche-zeitung-szde/https://www.newslocker.com/en-us/profession/call-center/callcenter-branche-grofusion-bei-callcenter-betreibern-sitel-fusioniert-mit-bertelsmann-beteiligung-majorel-handelsblatt/Mon, 20 Jun 2022 09:00:00 +0200https://www.newslocker.com/en-us/profession/call-center/callcenter-branche-grofusion-bei-callcenter-betreibern-sitel-fusioniert-mit-bertelsmann-beteiligung-majorel-handelsblatt/https://www.newslocker.com/en-us/profession/call-center/2000-verhaftungen-interpol-nimmt-callcenter-von-e-mail-betrgern-t3n-digital-pioneers/Fri, 17 Jun 2022 09:00:00 +0200https://www.newslocker.com/en-us/profession/call-center/2000-verhaftungen-interpol-nimmt-callcenter-von-e-mail-betrgern-t3n-digital-pioneers/https://www.newslocker.com/en-us/profession/call-center/majority-of-call-center-agents-are-struggling-with-complex-customer-requests/Thu, 16 Jun 2022 09:31:00 +0200https://www.newslocker.com/en-us/profession/call-center/majority-of-call-center-agents-are-struggling-with-complex-customer-requests/https://www.newslocker.com/en-us/profession/call-center/understaffed-broward-county-911-center-leads-to-rise-in-abandoned-calls/Mon, 06 Jun 2022 11:17:00 +0200https://www.newslocker.com/en-us/profession/call-center/understaffed-broward-county-911-center-leads-to-rise-in-abandoned-calls/https://www.newslocker.com/en-us/profession/call-center/oldenburgische-landesbank-olb-setzt-auf-callcenter-in-der-trkei-nwzonlinede/Mon, 06 Jun 2022 09:00:00 +0200https://www.newslocker.com/en-us/profession/call-center/oldenburgische-landesbank-olb-setzt-auf-callcenter-in-der-trkei-nwzonlinede/https://www.newslocker.com/en-us/profession/call-center/enghouse-interactive-offers-special-ccaas-pricing-for-small-businesses/Thu, 02 Jun 2022 14:50:00 +0200https://www.newslocker.com/en-us/profession/call-center/enghouse-interactive-offers-special-ccaas-pricing-for-small-businesses/https://www.newslocker.com/en-us/profession/call-center/dstnys-acquisition-enhances-customer-engagement/Wed, 01 Jun 2022 20:06:00 +0200https://www.newslocker.com/en-us/profession/call-center/dstnys-acquisition-enhances-customer-engagement/https://www.newslocker.com/en-us/profession/call-center/customer-value-management-becoming-key-differentiator-for-enterprises/Tue, 31 May 2022 11:13:00 +0200https://www.newslocker.com/en-us/profession/call-center/customer-value-management-becoming-key-differentiator-for-enterprises/https://www.newslocker.com/en-us/profession/call-center/toledo-region-debuts-text-to-911-technology-in-emergency-call-centers/Thu, 26 May 2022 11:20:00 +0200https://www.newslocker.com/en-us/profession/call-center/toledo-region-debuts-text-to-911-technology-in-emergency-call-centers/https://www.newslocker.com/en-us/profession/call-center/contact-center-software-revenues-continue-to-grow/Thu, 26 May 2022 10:21:00 +0200https://www.newslocker.com/en-us/profession/call-center/contact-center-software-revenues-continue-to-grow/https://www.newslocker.com/en-us/profession/call-center/yoummday-brings-experienced-service-and-digital-expert-onto-its-advisory-board-carola-wahl-supports-the-company-in-its-international-expansion/Mon, 23 May 2022 10:09:00 +0200https://www.newslocker.com/en-us/profession/call-center/yoummday-brings-experienced-service-and-digital-expert-onto-its-advisory-board-carola-wahl-supports-the-company-in-its-international-expansion/https://www.newslocker.com/en-us/profession/call-center/how-critical-is-empathy-in-the-customer-experience/Tue, 17 May 2022 12:59:00 +0200https://www.newslocker.com/en-us/profession/call-center/how-critical-is-empathy-in-the-customer-experience/https://www.newslocker.com/en-us/profession/call-center/dieses-startup-kmpft-mit-knstlicher-intelligenz-gegen-veraltete-t3n-digital-pioneers/Thu, 12 May 2022 09:00:00 +0200https://www.newslocker.com/en-us/profession/call-center/dieses-startup-kmpft-mit-knstlicher-intelligenz-gegen-veraltete-t3n-digital-pioneers/https://www.newslocker.com/en-us/profession/call-center/rache-am-microsoft-support-youtuber-infiltrierten-indische-der-standard/Tue, 10 May 2022 09:00:00 +0200https://www.newslocker.com/en-us/profession/call-center/rache-am-microsoft-support-youtuber-infiltrierten-indische-der-standard/https://www.newslocker.com/en-us/profession/call-center/lufthansa-chef-rumt-probleme-im-callcenter-ein-inside-reise-vor9/Tue, 10 May 2022 09:00:00 +0200https://www.newslocker.com/en-us/profession/call-center/lufthansa-chef-rumt-probleme-im-callcenter-ein-inside-reise-vor9/https://www.newslocker.com/en-us/profession/call-center/ny-state-will-receive-72-million-to-transition-suicide-prevention-call-center-services/Fri, 06 May 2022 12:35:00 +0200https://www.newslocker.com/en-us/profession/call-center/ny-state-will-receive-72-million-to-transition-suicide-prevention-call-center-services/https://www.newslocker.com/en-us/profession/call-center/das-callcenter-jeder-hat-seine-qualitt-fcde/Fri, 06 May 2022 09:00:00 +0200https://www.newslocker.com/en-us/profession/call-center/das-callcenter-jeder-hat-seine-qualitt-fcde/https://www.newslocker.com/en-us/profession/call-center/was-sich-callcenter-mitarbeiter-auf-mallorca-bei-einer-betriebsfeier-ber-uns-anrufer-erzhlen-mallorca-zeitung/Thu, 05 May 2022 09:00:00 +0200https://www.newslocker.com/en-us/profession/call-center/was-sich-callcenter-mitarbeiter-auf-mallorca-bei-einer-betriebsfeier-ber-uns-anrufer-erzhlen-mallorca-zeitung/https://www.newslocker.com/en-us/profession/call-center/opentexts-lewiston-call-center-going-virtual/Fri, 29 Apr 2022 15:22:00 +0200https://www.newslocker.com/en-us/profession/call-center/opentexts-lewiston-call-center-going-virtual/https://www.newslocker.com/en-us/profession/call-center/should-chatbots-disclose-that-they-are-chatbots/Tue, 26 Apr 2022 12:21:00 +0200https://www.newslocker.com/en-us/profession/call-center/should-chatbots-disclose-that-they-are-chatbots/https://www.newslocker.com/en-us/profession/call-center/call-center-data-holds-a-wealth-of-customer-experience-opportunities/Fri, 22 Apr 2022 15:22:00 +0200https://www.newslocker.com/en-us/profession/call-center/call-center-data-holds-a-wealth-of-customer-experience-opportunities/https://www.newslocker.com/en-us/profession/call-center/verint-adds-compliance-recording-for-zoom/Mon, 18 Apr 2022 17:56:00 +0200https://www.newslocker.com/en-us/profession/call-center/verint-adds-compliance-recording-for-zoom/https://www.newslocker.com/en-us/profession/call-center/edify-labs-hires-mitel-veteran-as-vp-of-channel-sales/Thu, 14 Apr 2022 13:26:00 +0200https://www.newslocker.com/en-us/profession/call-center/edify-labs-hires-mitel-veteran-as-vp-of-channel-sales/https://www.newslocker.com/en-us/profession/call-center/us-mobile-provider-chooses-usu-knowledge-management/Thu, 14 Apr 2022 10:42:00 +0200https://www.newslocker.com/en-us/profession/call-center/us-mobile-provider-chooses-usu-knowledge-management/https://www.newslocker.com/en-us/profession/call-center/corona-callcenter-morgenochtend-weer-bereikbaar-ggd-hollands-midden/Thu, 14 Apr 2022 09:00:00 +0200https://www.newslocker.com/en-us/profession/call-center/corona-callcenter-morgenochtend-weer-bereikbaar-ggd-hollands-midden/https://www.newslocker.com/en-us/profession/call-center/ook-de-computer-opstarten-is-werktijd-callcenter-moet-medewerker-trouw/Mon, 11 Apr 2022 09:00:00 +0200https://www.newslocker.com/en-us/profession/call-center/ook-de-computer-opstarten-is-werktijd-callcenter-moet-medewerker-trouw/https://www.newslocker.com/en-us/profession/call-center/brands-can-make-up-for-shipping-delays-through-positive-cx/Fri, 08 Apr 2022 13:50:00 +0200https://www.newslocker.com/en-us/profession/call-center/brands-can-make-up-for-shipping-delays-through-positive-cx/https://www.newslocker.com/en-us/profession/call-center/fintech-solutions-provider-vergent-partners-with-bilingual-call-center-company-ucc/Wed, 06 Apr 2022 19:42:00 +0200https://www.newslocker.com/en-us/profession/call-center/fintech-solutions-provider-vergent-partners-with-bilingual-call-center-company-ucc/https://www.newslocker.com/en-us/profession/call-center/seeing-through-emergency-call-center-staffing-issues/Fri, 01 Apr 2022 17:53:00 +0200https://www.newslocker.com/en-us/profession/call-center/seeing-through-emergency-call-center-staffing-issues/https://www.newslocker.com/en-us/profession/call-center/freshworks-helps-uk-travel-group-address-covid-19-queries/Wed, 30 Mar 2022 14:43:00 +0200https://www.newslocker.com/en-us/profession/call-center/freshworks-helps-uk-travel-group-address-covid-19-queries/https://www.newslocker.com/en-us/profession/call-center/impact-sourcingcx-brings-bpo-services-to-global-customer-contact-centers/Tue, 29 Mar 2022 18:40:00 +0200https://www.newslocker.com/en-us/profession/call-center/impact-sourcingcx-brings-bpo-services-to-global-customer-contact-centers/https://www.newslocker.com/en-us/profession/call-center/google-announces-expansion-to-google-cloud-contact-center-ai-platform/Tue, 22 Mar 2022 14:32:00 +0100https://www.newslocker.com/en-us/profession/call-center/google-announces-expansion-to-google-cloud-contact-center-ai-platform/https://www.newslocker.com/en-us/profession/call-center/new-research-digital-self-service-now-more-popular-than-calling-customer-service/Tue, 22 Mar 2022 13:45:00 +0100https://www.newslocker.com/en-us/profession/call-center/new-research-digital-self-service-now-more-popular-than-calling-customer-service/https://www.newslocker.com/en-us/profession/call-center/vonage-includes-video-support-for-jumperai-application/Mon, 21 Mar 2022 16:23:00 +0100https://www.newslocker.com/en-us/profession/call-center/vonage-includes-video-support-for-jumperai-application/https://www.newslocker.com/en-us/profession/call-center/comm100-deltapath-collaborate-on-omnichannel-contact-center-platform/Fri, 18 Mar 2022 14:50:00 +0100https://www.newslocker.com/en-us/profession/call-center/comm100-deltapath-collaborate-on-omnichannel-contact-center-platform/https://www.newslocker.com/en-us/profession/call-center/uniphone-spinsci-aim-for-better-healthcare-engagement/Wed, 16 Mar 2022 13:41:00 +0100https://www.newslocker.com/en-us/profession/call-center/uniphone-spinsci-aim-for-better-healthcare-engagement/https://www.newslocker.com/en-us/profession/call-center/911-call-centers-turning-to-ai-to-handle-influx-of-calls-amid-staffing-shortages/Thu, 10 Mar 2022 17:58:00 +0100https://www.newslocker.com/en-us/profession/call-center/911-call-centers-turning-to-ai-to-handle-influx-of-calls-amid-staffing-shortages/https://www.newslocker.com/en-us/profession/call-center/gideon-taylor-reveals-intrasee-acquisition/Thu, 10 Mar 2022 14:04:00 +0100https://www.newslocker.com/en-us/profession/call-center/gideon-taylor-reveals-intrasee-acquisition/https://www.newslocker.com/en-us/profession/call-center/new-emergency-call-center-alert-system-coming-to-arlington-county/Fri, 04 Mar 2022 14:17:00 +0100https://www.newslocker.com/en-us/profession/call-center/new-emergency-call-center-alert-system-coming-to-arlington-county/https://www.newslocker.com/en-us/profession/call-center/virginian-211-operators-experiencing-spike-in-call-volume/Mon, 28 Feb 2022 15:17:00 +0100https://www.newslocker.com/en-us/profession/call-center/virginian-211-operators-experiencing-spike-in-call-volume/https://www.newslocker.com/en-us/profession/call-center/zoom-intros-cloud-native-contact-center-solution/Fri, 25 Feb 2022 13:36:00 +0100https://www.newslocker.com/en-us/profession/call-center/zoom-intros-cloud-native-contact-center-solution/https://www.newslocker.com/en-us/profession/call-center/thailands-siam-commercial-bank-chooses-nice-nexidia-analytics/Tue, 22 Feb 2022 13:30:00 +0100https://www.newslocker.com/en-us/profession/call-center/thailands-siam-commercial-bank-chooses-nice-nexidia-analytics/https://www.newslocker.com/en-us/profession/call-center/making-sure-the-i-in-your-ivr-really-stands-for-interactive/Fri, 18 Feb 2022 14:49:00 +0100https://www.newslocker.com/en-us/profession/call-center/making-sure-the-i-in-your-ivr-really-stands-for-interactive/https://www.newslocker.com/en-us/profession/call-center/rocketchat-intros-instagram-direct/Wed, 16 Feb 2022 16:21:00 +0100https://www.newslocker.com/en-us/profession/call-center/rocketchat-intros-instagram-direct/https://www.newslocker.com/en-us/profession/call-center/pegasystems-adds-new-tools-for-contact-centers-agents/Fri, 11 Feb 2022 15:04:00 +0100https://www.newslocker.com/en-us/profession/call-center/pegasystems-adds-new-tools-for-contact-centers-agents/https://www.newslocker.com/en-us/profession/call-center/harrys-inc-invests-in-playvox-workforce-management/Fri, 04 Feb 2022 10:37:00 +0100https://www.newslocker.com/en-us/profession/call-center/harrys-inc-invests-in-playvox-workforce-management/https://www.newslocker.com/en-us/profession/call-center/verint-research-uncovers-customer-frustration-with-chatbots/Wed, 02 Feb 2022 14:38:00 +0100https://www.newslocker.com/en-us/profession/call-center/verint-research-uncovers-customer-frustration-with-chatbots/https://www.newslocker.com/en-us/profession/call-center/waterfield-technologies-announces-voxgen-acquisition/Wed, 02 Feb 2022 13:43:00 +0100https://www.newslocker.com/en-us/profession/call-center/waterfield-technologies-announces-voxgen-acquisition/https://www.newslocker.com/en-us/profession/call-center/pindrop-partners-with-five9-to-enhance-customer-security/Fri, 28 Jan 2022 14:16:00 +0100https://www.newslocker.com/en-us/profession/call-center/pindrop-partners-with-five9-to-enhance-customer-security/https://www.newslocker.com/en-us/profession/call-center/staff-shortages-causing-havoc-for-bucks-county-911-services/Fri, 28 Jan 2022 13:25:00 +0100https://www.newslocker.com/en-us/profession/call-center/staff-shortages-causing-havoc-for-bucks-county-911-services/https://www.newslocker.com/en-us/profession/call-center/twilio-and-teleperformance-will-collaborate-on-new-contact-center-solutions/Thu, 27 Jan 2022 12:06:00 +0100https://www.newslocker.com/en-us/profession/call-center/twilio-and-teleperformance-will-collaborate-on-new-contact-center-solutions/https://www.newslocker.com/en-us/profession/call-center/franz-j-89-lsst-callcenter-bande-auffliegen-onetzde/Tue, 25 Jan 2022 09:00:00 +0100https://www.newslocker.com/en-us/profession/call-center/franz-j-89-lsst-callcenter-bande-auffliegen-onetzde/https://www.newslocker.com/en-us/profession/call-center/tijdelijk-callcenter-voor-corona-ziekteattest-regio-focus-en-wtv/Mon, 24 Jan 2022 09:00:00 +0100https://www.newslocker.com/en-us/profession/call-center/tijdelijk-callcenter-voor-corona-ziekteattest-regio-focus-en-wtv/https://www.newslocker.com/en-us/profession/call-center/zingtree-receives-new-investments-to-fuel-development/Fri, 21 Jan 2022 14:29:00 +0100https://www.newslocker.com/en-us/profession/call-center/zingtree-receives-new-investments-to-fuel-development/https://www.newslocker.com/en-us/profession/call-center/genesys-adds-nuance-contact-center-ai-tools-to-cloud-cx/Fri, 21 Jan 2022 11:52:00 +0100https://www.newslocker.com/en-us/profession/call-center/genesys-adds-nuance-contact-center-ai-tools-to-cloud-cx/https://www.newslocker.com/en-us/profession/call-center/usu-teams-up-with-voxai-solutions-to-provide-a-superior-knowledge-management-solution-for-genesys-users/Wed, 19 Jan 2022 13:33:00 +0100https://www.newslocker.com/en-us/profession/call-center/usu-teams-up-with-voxai-solutions-to-provide-a-superior-knowledge-management-solution-for-genesys-users/https://www.newslocker.com/en-us/profession/call-center/callcenter-aus-der-cloud-telekom-und-aircall-bieten-telekom-data-intelligence-hub/Wed, 19 Jan 2022 09:00:00 +0100https://www.newslocker.com/en-us/profession/call-center/callcenter-aus-der-cloud-telekom-und-aircall-bieten-telekom-data-intelligence-hub/https://www.newslocker.com/en-us/profession/call-center/more-than-half-of-consumers-feel-service-is-an-afterthought/Tue, 18 Jan 2022 09:30:00 +0100https://www.newslocker.com/en-us/profession/call-center/more-than-half-of-consumers-feel-service-is-an-afterthought/https://www.newslocker.com/en-us/profession/call-center/uniphore-revamps-product-portfolio-after-jacada-acquisition/Wed, 12 Jan 2022 08:17:00 +0100https://www.newslocker.com/en-us/profession/call-center/uniphore-revamps-product-portfolio-after-jacada-acquisition/https://www.newslocker.com/en-us/profession/call-center/thankful-partners-with-dixa-to-bring-ai-enhancements-to-europe/Tue, 11 Jan 2022 16:51:00 +0100https://www.newslocker.com/en-us/profession/call-center/thankful-partners-with-dixa-to-bring-ai-enhancements-to-europe/https://www.newslocker.com/en-us/profession/call-center/raising-the-levels-of-service-and-personalization-on-your-ai-based-chatbot/Wed, 29 Dec 2021 13:27:00 +0100https://www.newslocker.com/en-us/profession/call-center/raising-the-levels-of-service-and-personalization-on-your-ai-based-chatbot/https://www.newslocker.com/en-us/profession/call-center/covid-cases-closing-call-centers-again/Tue, 28 Dec 2021 18:14:00 +0100https://www.newslocker.com/en-us/profession/call-center/covid-cases-closing-call-centers-again/https://www.newslocker.com/en-us/profession/call-center/avaya-and-norad-embrace-christmas-spirit-with-annual-santa-tracker/Wed, 22 Dec 2021 10:59:00 +0100https://www.newslocker.com/en-us/profession/call-center/avaya-and-norad-embrace-christmas-spirit-with-annual-santa-tracker/https://www.newslocker.com/en-us/profession/call-center/wirelesscar-to-showcase-call-center-services/Tue, 21 Dec 2021 10:50:00 +0100https://www.newslocker.com/en-us/profession/call-center/wirelesscar-to-showcase-call-center-services/https://www.newslocker.com/en-us/profession/call-center/designing-chatbots-for-conversational-ux/Thu, 16 Dec 2021 15:21:00 +0100https://www.newslocker.com/en-us/profession/call-center/designing-chatbots-for-conversational-ux/https://www.newslocker.com/en-us/profession/call-center/southwest-calls-in-corporate-workers-to-staff-call-centers-and-airports/Thu, 16 Dec 2021 10:39:00 +0100https://www.newslocker.com/en-us/profession/call-center/southwest-calls-in-corporate-workers-to-staff-call-centers-and-airports/https://www.newslocker.com/en-us/profession/call-center/new-zylpha-annual-document-bundling-awards-celebrate-legal-innovation/Wed, 15 Dec 2021 12:19:00 +0100https://www.newslocker.com/en-us/profession/call-center/new-zylpha-annual-document-bundling-awards-celebrate-legal-innovation/https://www.newslocker.com/en-us/profession/call-center/cx-solution-source-bpo-consultant-adds-services-and-a-new-industry-veteran/Thu, 09 Dec 2021 17:11:00 +0100https://www.newslocker.com/en-us/profession/call-center/cx-solution-source-bpo-consultant-adds-services-and-a-new-industry-veteran/https://www.newslocker.com/en-us/profession/call-center/zenarate-ai-coach-aims-to-boost-agent-performance/Wed, 08 Dec 2021 17:53:00 +0100https://www.newslocker.com/en-us/profession/call-center/zenarate-ai-coach-aims-to-boost-agent-performance/https://www.newslocker.com/en-us/profession/call-center/qliqsoft-chatbot-marketplace-helps-combat-healthcare-labor-shortage/Fri, 03 Dec 2021 15:37:00 +0100https://www.newslocker.com/en-us/profession/call-center/qliqsoft-chatbot-marketplace-helps-combat-healthcare-labor-shortage/https://www.newslocker.com/en-us/profession/call-center/municipal-call-centers-rely-on-technology-to-ease-heavy-call-volumes-during-covid/Fri, 03 Dec 2021 14:12:00 +0100https://www.newslocker.com/en-us/profession/call-center/municipal-call-centers-rely-on-technology-to-ease-heavy-call-volumes-during-covid/https://www.newslocker.com/en-us/profession/call-center/vermoedens-van-fraude-bij-contact-tracing-samenwerking-met-de-morgen/Sun, 28 Nov 2021 09:00:00 +0100https://www.newslocker.com/en-us/profession/call-center/vermoedens-van-fraude-bij-contact-tracing-samenwerking-met-de-morgen/https://www.newslocker.com/en-us/profession/call-center/royal-philips-and-medchat-partner-to-bring-ai-chatbot-services-to-philips-patient-navigation-manager/Tue, 23 Nov 2021 15:18:00 +0100https://www.newslocker.com/en-us/profession/call-center/royal-philips-and-medchat-partner-to-bring-ai-chatbot-services-to-philips-patient-navigation-manager/https://www.newslocker.com/en-us/profession/call-center/fcc-votes-yes-for-988-texting-to-national-suicide-prevention-hotline/Tue, 23 Nov 2021 15:06:00 +0100https://www.newslocker.com/en-us/profession/call-center/fcc-votes-yes-for-988-texting-to-national-suicide-prevention-hotline/https://www.newslocker.com/en-us/profession/call-center/workday-signs-agreement-for-vndly-acquisition/Tue, 23 Nov 2021 14:07:00 +0100https://www.newslocker.com/en-us/profession/call-center/workday-signs-agreement-for-vndly-acquisition/https://www.newslocker.com/en-us/profession/call-center/nice-teams-with-google-cloud-for-cxone-integration/Tue, 23 Nov 2021 12:13:00 +0100https://www.newslocker.com/en-us/profession/call-center/nice-teams-with-google-cloud-for-cxone-integration/https://www.newslocker.com/en-us/profession/call-center/airline-customer-service-in-need-of-major-reforms/Fri, 19 Nov 2021 14:12:00 +0100https://www.newslocker.com/en-us/profession/call-center/airline-customer-service-in-need-of-major-reforms/https://www.newslocker.com/en-us/profession/call-center/texas-workforce-commission-eases-contact-center-operations/Wed, 17 Nov 2021 14:08:00 +0100https://www.newslocker.com/en-us/profession/call-center/texas-workforce-commission-eases-contact-center-operations/https://www.newslocker.com/en-us/profession/call-center/chatbots-are-confused-by-figurative-language-and-metaphors/Fri, 12 Nov 2021 14:12:00 +0100https://www.newslocker.com/en-us/profession/call-center/chatbots-are-confused-by-figurative-language-and-metaphors/https://www.newslocker.com/en-us/profession/call-center/exotel-boosts-cx-capabilities-with-cogno-ai-acquisition/Thu, 11 Nov 2021 17:18:00 +0100https://www.newslocker.com/en-us/profession/call-center/exotel-boosts-cx-capabilities-with-cogno-ai-acquisition/https://www.newslocker.com/en-us/profession/call-center/west-virginias-marion-county-upgrades-to-911-text-technology/Wed, 10 Nov 2021 15:52:00 +0100https://www.newslocker.com/en-us/profession/call-center/west-virginias-marion-county-upgrades-to-911-text-technology/https://www.newslocker.com/en-us/profession/call-center/heartland-dental-recruits-ringcentral-for-communications-transformation/Fri, 05 Nov 2021 11:15:00 +0100https://www.newslocker.com/en-us/profession/call-center/heartland-dental-recruits-ringcentral-for-communications-transformation/https://www.newslocker.com/en-us/profession/call-center/drukte-bij-het-callcenter-test-en-vaccinatielocaties-ggd-hollands-midden/Fri, 05 Nov 2021 08:00:00 +0100https://www.newslocker.com/en-us/profession/call-center/drukte-bij-het-callcenter-test-en-vaccinatielocaties-ggd-hollands-midden/https://www.newslocker.com/en-us/profession/call-center/nices-cxone-receives-top-scores-in-dmg-cloud-contact-center-report/Wed, 03 Nov 2021 13:35:00 +0100https://www.newslocker.com/en-us/profession/call-center/nices-cxone-receives-top-scores-in-dmg-cloud-contact-center-report/https://www.newslocker.com/en-us/profession/call-center/zylpha-launches-first-free-online-document-bundling-system-for-all/Tue, 02 Nov 2021 10:30:00 +0100https://www.newslocker.com/en-us/profession/call-center/zylpha-launches-first-free-online-document-bundling-system-for-all/https://www.newslocker.com/en-us/profession/call-center/ringcentral-partners-w-healthcare-isvs-to-transform-point-of-care/Fri, 29 Oct 2021 17:43:00 +0200https://www.newslocker.com/en-us/profession/call-center/ringcentral-partners-w-healthcare-isvs-to-transform-point-of-care/https://www.newslocker.com/en-us/profession/call-center/ujet-google-cloud-form-strategic-partnership/Wed, 27 Oct 2021 15:07:00 +0200https://www.newslocker.com/en-us/profession/call-center/ujet-google-cloud-form-strategic-partnership/https://www.newslocker.com/en-us/profession/call-center/kentucky-state-police-welcome-new-graduates-to-local-dispatcher-teams/Thu, 21 Oct 2021 17:40:00 +0200https://www.newslocker.com/en-us/profession/call-center/kentucky-state-police-welcome-new-graduates-to-local-dispatcher-teams/https://www.newslocker.com/en-us/profession/call-center/macro-4s-information-management-suite-extends-personalization-and-business-intelligence-capabilities/Wed, 20 Oct 2021 13:06:00 +0200https://www.newslocker.com/en-us/profession/call-center/macro-4s-information-management-suite-extends-personalization-and-business-intelligence-capabilities/https://www.newslocker.com/en-us/profession/call-center/media-partners-fill-the-glass-call-center-training-solution-boosts-soft-skills/Tue, 19 Oct 2021 18:19:00 +0200https://www.newslocker.com/en-us/profession/call-center/media-partners-fill-the-glass-call-center-training-solution-boosts-soft-skills/https://www.newslocker.com/en-us/profession/call-center/five9-reports-massive-rise-in-intelligent-virtual-agent-adoption/Thu, 14 Oct 2021 17:07:00 +0200https://www.newslocker.com/en-us/profession/call-center/five9-reports-massive-rise-in-intelligent-virtual-agent-adoption/https://www.newslocker.com/en-us/profession/call-center/koreai-introduces-smartassist-ai-native-ccaas-solution/Thu, 14 Oct 2021 12:17:00 +0200https://www.newslocker.com/en-us/profession/call-center/koreai-introduces-smartassist-ai-native-ccaas-solution/https://www.newslocker.com/en-us/profession/call-center/tucson-police-chief-calls-for-better-co-response-for-911-call-centers/Thu, 07 Oct 2021 15:35:00 +0200https://www.newslocker.com/en-us/profession/call-center/tucson-police-chief-calls-for-better-co-response-for-911-call-centers/https://www.newslocker.com/en-us/profession/call-center/new-research-reveals-nearly-two-thirds-of-consumers-more-likely-to-buy-from-brands-with-real-user-customer-service-reps/Thu, 07 Oct 2021 11:00:00 +0200https://www.newslocker.com/en-us/profession/call-center/new-research-reveals-nearly-two-thirds-of-consumers-more-likely-to-buy-from-brands-with-real-user-customer-service-reps/https://www.newslocker.com/en-us/profession/call-center/talkdesk-citizen-engagement-attempts-to-simplify-government-assistance/Tue, 05 Oct 2021 18:55:00 +0200https://www.newslocker.com/en-us/profession/call-center/talkdesk-citizen-engagement-attempts-to-simplify-government-assistance/ Kore.ai has announced a new AI Contact Center as-a-Service [CCaaS] solution, SmartAssist, for voice and digital channels to meet these needs.]]>https://www.newslocker.com/en-us/profession/call-center/koreai-intros-smartassist-ai-ccaas-solution/Fri, 01 Oct 2021 12:29:00 +0200https://www.newslocker.com/en-us/profession/call-center/koreai-intros-smartassist-ai-ccaas-solution/https://www.newslocker.com/en-us/profession/call-center/flexibility-key-to-cutting-contact-center-turnover/Tue, 28 Sep 2021 19:05:00 +0200https://www.newslocker.com/en-us/profession/call-center/flexibility-key-to-cutting-contact-center-turnover/https://www.newslocker.com/en-us/profession/call-center/google-bringt-chromebooks-fr-callcenter-in-stellung-heise-online/Tue, 28 Sep 2021 09:00:00 +0200https://www.newslocker.com/en-us/profession/call-center/google-bringt-chromebooks-fr-callcenter-in-stellung-heise-online/https://www.newslocker.com/en-us/profession/call-center/jordans-solicitors-achieves-significant-time-savings-with-zylpha-pay-as-you-go-legal-document-bundling-software/Mon, 27 Sep 2021 13:21:00 +0200https://www.newslocker.com/en-us/profession/call-center/jordans-solicitors-achieves-significant-time-savings-with-zylpha-pay-as-you-go-legal-document-bundling-software/https://www.newslocker.com/en-us/profession/call-center/officials-in-india-say-call-center-scam-operations-are-soaring/Fri, 24 Sep 2021 15:28:00 +0200https://www.newslocker.com/en-us/profession/call-center/officials-in-india-say-call-center-scam-operations-are-soaring/https://www.newslocker.com/en-us/profession/call-center/unisys-chosen-by-wisconsin-workforce-department-to-provide-cloud-contact-center/Fri, 24 Sep 2021 14:38:00 +0200https://www.newslocker.com/en-us/profession/call-center/unisys-chosen-by-wisconsin-workforce-department-to-provide-cloud-contact-center/https://www.newslocker.com/en-us/profession/call-center/atlanta-under-pressure-to-address-911-call-center-staffing-issues/Fri, 24 Sep 2021 13:50:00 +0200https://www.newslocker.com/en-us/profession/call-center/atlanta-under-pressure-to-address-911-call-center-staffing-issues/https://www.newslocker.com/en-us/profession/call-center/smg-extends-callminer-partnership/Thu, 23 Sep 2021 12:14:00 +0200https://www.newslocker.com/en-us/profession/call-center/smg-extends-callminer-partnership/https://www.newslocker.com/en-us/profession/call-center/tim-dargavel-joins-the-zylpha-bundling-development-team/Tue, 21 Sep 2021 12:38:00 +0200https://www.newslocker.com/en-us/profession/call-center/tim-dargavel-joins-the-zylpha-bundling-development-team/https://www.newslocker.com/en-us/profession/call-center/intelepeer-adds-voice-to-ibm-waston-virtual-agent/Fri, 17 Sep 2021 13:41:00 +0200https://www.newslocker.com/en-us/profession/call-center/intelepeer-adds-voice-to-ibm-waston-virtual-agent/https://www.newslocker.com/en-us/profession/call-center/durham-north-carolina-takes-steps-to-fill-empty-seats-in-911-call-center/Wed, 15 Sep 2021 15:49:00 +0200https://www.newslocker.com/en-us/profession/call-center/durham-north-carolina-takes-steps-to-fill-empty-seats-in-911-call-center/https://www.newslocker.com/en-us/profession/call-center/call-centers-must-move-away-from-cost-center-mentality-to-achieve-success/Fri, 10 Sep 2021 15:10:00 +0200https://www.newslocker.com/en-us/profession/call-center/call-centers-must-move-away-from-cost-center-mentality-to-achieve-success/https://www.newslocker.com/en-us/profession/call-center/re-onboarding-remote-call-center-workers-presents-challenges-and-opportunities/Fri, 10 Sep 2021 12:57:00 +0200https://www.newslocker.com/en-us/profession/call-center/re-onboarding-remote-call-center-workers-presents-challenges-and-opportunities/https://www.newslocker.com/en-us/profession/call-center/wright-solicitors-quantify-the-practice-benefits-of-zylphas-ebundling/Tue, 07 Sep 2021 11:15:00 +0200https://www.newslocker.com/en-us/profession/call-center/wright-solicitors-quantify-the-practice-benefits-of-zylphas-ebundling/https://www.newslocker.com/en-us/profession/call-center/iqvia-enhances-medical-contact-center-with-ai-support/Fri, 03 Sep 2021 14:58:00 +0200https://www.newslocker.com/en-us/profession/call-center/iqvia-enhances-medical-contact-center-with-ai-support/https://www.newslocker.com/en-us/profession/call-center/ohio-911-call-center-agent-saves-life-of-choking-coworker/Thu, 02 Sep 2021 17:41:00 +0200https://www.newslocker.com/en-us/profession/call-center/ohio-911-call-center-agent-saves-life-of-choking-coworker/https://www.newslocker.com/en-us/profession/call-center/wayfair-drops-bangor-customer-service-center-favors-remote-environments/Thu, 26 Aug 2021 17:00:00 +0200https://www.newslocker.com/en-us/profession/call-center/wayfair-drops-bangor-customer-service-center-favors-remote-environments/https://www.newslocker.com/en-us/profession/call-center/quadient-joins-uipath-for-automation-focused-strategic-partnership/Tue, 24 Aug 2021 18:20:00 +0200https://www.newslocker.com/en-us/profession/call-center/quadient-joins-uipath-for-automation-focused-strategic-partnership/https://www.newslocker.com/en-us/profession/call-center/zylphas-new-adobe-sign-for-imanage-integration-delivers-seamlessly-simple-and-secure-esignatures/Mon, 23 Aug 2021 11:08:00 +0200https://www.newslocker.com/en-us/profession/call-center/zylphas-new-adobe-sign-for-imanage-integration-delivers-seamlessly-simple-and-secure-esignatures/ Now, a new open source customer engagement platform that's being built by Chatwoot sets out to challenge all of these roadblocks with open source. The idea is to build a platform that challenges some of the]]>https://www.newslocker.com/en-us/profession/call-center/chatwoots-new-open-source-customer-engagement-platform-could-change-the-game/Fri, 20 Aug 2021 18:47:00 +0200https://www.newslocker.com/en-us/profession/call-center/chatwoots-new-open-source-customer-engagement-platform-could-change-the-game/https://www.newslocker.com/en-us/profession/call-center/telia-turns-to-servicenow-for-workflow-management-transformation/Fri, 20 Aug 2021 15:05:00 +0200https://www.newslocker.com/en-us/profession/call-center/telia-turns-to-servicenow-for-workflow-management-transformation/https://www.newslocker.com/en-us/profession/call-center/airkit-discovers-64-of-customer-service-agents-falling-short/Fri, 20 Aug 2021 14:41:00 +0200https://www.newslocker.com/en-us/profession/call-center/airkit-discovers-64-of-customer-service-agents-falling-short/https://www.newslocker.com/en-us/profession/call-center/talkdesk-skyrockets-to-10-billion-valuation-after-series-d-funding-round/Fri, 13 Aug 2021 17:33:00 +0200https://www.newslocker.com/en-us/profession/call-center/talkdesk-skyrockets-to-10-billion-valuation-after-series-d-funding-round/https://www.newslocker.com/en-us/profession/call-center/school-districts-attempt-to-mitigate-bus-transportation-chaos-with-call-centers/Fri, 13 Aug 2021 15:41:00 +0200https://www.newslocker.com/en-us/profession/call-center/school-districts-attempt-to-mitigate-bus-transportation-chaos-with-call-centers/https://www.newslocker.com/en-us/profession/call-center/papa-johns-overhauls-call-center-with-ai-infused-papacall-solution/Wed, 11 Aug 2021 15:04:00 +0200https://www.newslocker.com/en-us/profession/call-center/papa-johns-overhauls-call-center-with-ai-infused-papacall-solution/https://www.newslocker.com/en-us/profession/call-center/zylpha-document-bundling-drives-efficiency-at-the-heart-of-rook-irwin-sweeney/Wed, 11 Aug 2021 11:06:00 +0200https://www.newslocker.com/en-us/profession/call-center/zylpha-document-bundling-drives-efficiency-at-the-heart-of-rook-irwin-sweeney/https://www.newslocker.com/en-us/profession/call-center/millionen-durch-kryptowhrungsgeschfte-ermittler-heben-der-spiegel/Mon, 09 Aug 2021 09:00:00 +0200https://www.newslocker.com/en-us/profession/call-center/millionen-durch-kryptowhrungsgeschfte-ermittler-heben-der-spiegel/https://www.newslocker.com/en-us/profession/call-center/kryptowhrung-betrug-ermittler-heben-callcenter-in-bulgarien-aus-der-spiegel/Mon, 09 Aug 2021 09:00:00 +0200https://www.newslocker.com/en-us/profession/call-center/kryptowhrung-betrug-ermittler-heben-callcenter-in-bulgarien-aus-der-spiegel/https://www.newslocker.com/en-us/profession/call-center/africell-callcenter-staffs-health-on-a-time-bomb-freedom-newspaper/Sat, 07 Aug 2021 05:20:00 +0200https://www.newslocker.com/en-us/profession/call-center/africell-callcenter-staffs-health-on-a-time-bomb-freedom-newspaper/https://www.newslocker.com/en-us/profession/call-center/contact-center-leaders-struggle-with-future-of-work-post-pandemic/Thu, 05 Aug 2021 19:16:00 +0200https://www.newslocker.com/en-us/profession/call-center/contact-center-leaders-struggle-with-future-of-work-post-pandemic/https://www.newslocker.com/en-us/profession/call-center/federal-government-begins-push-for-more-omnichannel-communications-across-agencies/Thu, 05 Aug 2021 16:13:00 +0200https://www.newslocker.com/en-us/profession/call-center/federal-government-begins-push-for-more-omnichannel-communications-across-agencies/https://www.newslocker.com/en-us/profession/call-center/zylpha-bundling-delivers-clear-benefits-to-maria-fogg-family-law/Wed, 04 Aug 2021 12:36:00 +0200https://www.newslocker.com/en-us/profession/call-center/zylpha-bundling-delivers-clear-benefits-to-maria-fogg-family-law/https://www.newslocker.com/en-us/profession/call-center/simpkins-amp-co-says-zylphas-pay-as-you-go-bundling-software-is-now-tried-tested-and-trusted/Thu, 29 Jul 2021 11:00:00 +0200https://www.newslocker.com/en-us/profession/call-center/simpkins-amp-co-says-zylphas-pay-as-you-go-bundling-software-is-now-tried-tested-and-trusted/https://www.newslocker.com/en-us/profession/call-center/five9-now-accepting-nominations-for-first-ever-reimagine-cx-awards/Wed, 28 Jul 2021 15:02:00 +0200https://www.newslocker.com/en-us/profession/call-center/five9-now-accepting-nominations-for-first-ever-reimagine-cx-awards/https://www.newslocker.com/en-us/profession/call-center/broadvoice-buys-gocontact/Tue, 27 Jul 2021 12:49:00 +0200https://www.newslocker.com/en-us/profession/call-center/broadvoice-buys-gocontact/https://www.newslocker.com/en-us/profession/call-center/concentrix-announces-chattanooga-call-center-hiring/Wed, 21 Jul 2021 12:46:00 +0200https://www.newslocker.com/en-us/profession/call-center/concentrix-announces-chattanooga-call-center-hiring/https://www.newslocker.com/en-us/profession/call-center/florida-sees-success-tapping-emergency-management-consultant-for-covid-crisis/Wed, 21 Jul 2021 12:41:00 +0200https://www.newslocker.com/en-us/profession/call-center/florida-sees-success-tapping-emergency-management-consultant-for-covid-crisis/https://www.newslocker.com/en-us/profession/call-center/smartronix-announces-fifth-aws-service-validation/Mon, 19 Jul 2021 18:27:00 +0200https://www.newslocker.com/en-us/profession/call-center/smartronix-announces-fifth-aws-service-validation/https://www.newslocker.com/en-us/profession/call-center/introducing-centrical-for-amazon-connect/Mon, 19 Jul 2021 12:47:00 +0200https://www.newslocker.com/en-us/profession/call-center/introducing-centrical-for-amazon-connect/https://www.newslocker.com/en-us/profession/call-center/ai-in-contact-centers-where-transcription-technology-fits-in/Fri, 16 Jul 2021 17:17:00 +0200https://www.newslocker.com/en-us/profession/call-center/ai-in-contact-centers-where-transcription-technology-fits-in/https://www.newslocker.com/en-us/profession/call-center/swampfox-enhances-callback-capability-with-first-in-line-31/Fri, 16 Jul 2021 15:01:00 +0200https://www.newslocker.com/en-us/profession/call-center/swampfox-enhances-callback-capability-with-first-in-line-31/https://www.newslocker.com/en-us/profession/call-center/white-lies-leave-uk-companies-in-the-dark/Wed, 14 Jul 2021 11:30:00 +0200https://www.newslocker.com/en-us/profession/call-center/white-lies-leave-uk-companies-in-the-dark/https://www.newslocker.com/en-us/profession/call-center/lemnisk-announces-entry-into-japanese-enterprise-market/Wed, 07 Jul 2021 18:53:00 +0200https://www.newslocker.com/en-us/profession/call-center/lemnisk-announces-entry-into-japanese-enterprise-market/https://www.newslocker.com/en-us/profession/call-center/covid-19-call-center-closures-reflect-sign-of-the-times/Wed, 07 Jul 2021 15:10:00 +0200https://www.newslocker.com/en-us/profession/call-center/covid-19-call-center-closures-reflect-sign-of-the-times/https://www.newslocker.com/en-us/profession/call-center/ttec-wins-fema-blanket-purchase-agreement/Fri, 02 Jul 2021 14:08:00 +0200https://www.newslocker.com/en-us/profession/call-center/ttec-wins-fema-blanket-purchase-agreement/https://www.newslocker.com/en-us/profession/call-center/bosco-connect-the-first-tool-to-accurately-predict-campaign-roi-for-online-retailers/Thu, 01 Jul 2021 13:20:00 +0200https://www.newslocker.com/en-us/profession/call-center/bosco-connect-the-first-tool-to-accurately-predict-campaign-roi-for-online-retailers/https://www.newslocker.com/en-us/profession/call-center/zylpha-launches-pay-as-you-bundle-software-format-for-peppermint-cx-amp-sharepoint-online-users/Wed, 30 Jun 2021 11:00:00 +0200https://www.newslocker.com/en-us/profession/call-center/zylpha-launches-pay-as-you-bundle-software-format-for-peppermint-cx-amp-sharepoint-online-users/https://www.newslocker.com/en-us/profession/call-center/ikea-receives-usu-knowledge-award-for-outstanding-use-of-knowledge-management/Mon, 28 Jun 2021 11:40:00 +0200https://www.newslocker.com/en-us/profession/call-center/ikea-receives-usu-knowledge-award-for-outstanding-use-of-knowledge-management/https://www.newslocker.com/en-us/profession/call-center/holland-family-law-achieves-time-savings-of-up-to-80-with-zylpha-document-bundling-software/Wed, 23 Jun 2021 12:39:00 +0200https://www.newslocker.com/en-us/profession/call-center/holland-family-law-achieves-time-savings-of-up-to-80-with-zylpha-document-bundling-software/https://www.newslocker.com/en-us/profession/call-center/blue-prisms-contact-center-offering-integrated-into-aws/Thu, 17 Jun 2021 18:03:00 +0200https://www.newslocker.com/en-us/profession/call-center/blue-prisms-contact-center-offering-integrated-into-aws/https://www.newslocker.com/en-us/profession/call-center/ice-call-center-finds-relief-with-automation-and-ai/Wed, 16 Jun 2021 17:55:00 +0200https://www.newslocker.com/en-us/profession/call-center/ice-call-center-finds-relief-with-automation-and-ai/https://www.newslocker.com/en-us/profession/call-center/five-ways-to-ensure-a-balanced-customer-experience/Thu, 10 Jun 2021 18:57:00 +0200https://www.newslocker.com/en-us/profession/call-center/five-ways-to-ensure-a-balanced-customer-experience/https://www.newslocker.com/en-us/profession/call-center/facebooks-new-tools-for-instagramwhatsapp-highlight-shift-in-business-communications/Wed, 09 Jun 2021 15:10:00 +0200https://www.newslocker.com/en-us/profession/call-center/facebooks-new-tools-for-instagramwhatsapp-highlight-shift-in-business-communications/https://www.newslocker.com/en-us/profession/call-center/online-retailer-very-reveals-chatbots-preferred-choice-for-customer-engagement/Wed, 02 Jun 2021 14:48:00 +0200https://www.newslocker.com/en-us/profession/call-center/online-retailer-very-reveals-chatbots-preferred-choice-for-customer-engagement/https://www.newslocker.com/en-us/profession/call-center/oracle-solicitors-opts-for-zylphas-pay-as-you-bundle-document-solution/Wed, 02 Jun 2021 13:05:00 +0200https://www.newslocker.com/en-us/profession/call-center/oracle-solicitors-opts-for-zylphas-pay-as-you-bundle-document-solution/https://www.newslocker.com/en-us/profession/call-center/gridspaces-real-time-speech-transcription-tool-debuts-on-google-cloud-marketplace/Fri, 21 May 2021 16:26:00 +0200https://www.newslocker.com/en-us/profession/call-center/gridspaces-real-time-speech-transcription-tool-debuts-on-google-cloud-marketplace/https://www.newslocker.com/en-us/profession/call-center/tnc-operator-introduces-automated-agents-tools-for-enhanced-customer-experiences/Fri, 21 May 2021 13:53:00 +0200https://www.newslocker.com/en-us/profession/call-center/tnc-operator-introduces-automated-agents-tools-for-enhanced-customer-experiences/https://www.newslocker.com/en-us/profession/call-center/beeston-shenton-chooses-zylphas-pay-as-you-go-ebundling-software-for-court-files/Wed, 19 May 2021 11:56:00 +0200https://www.newslocker.com/en-us/profession/call-center/beeston-shenton-chooses-zylphas-pay-as-you-go-ebundling-software-for-court-files/https://www.newslocker.com/en-us/profession/call-center/zammo-introduces-no-code-conversational-ai-platform-for-voice-automation/Thu, 13 May 2021 18:42:00 +0200https://www.newslocker.com/en-us/profession/call-center/zammo-introduces-no-code-conversational-ai-platform-for-voice-automation/https://www.newslocker.com/en-us/profession/call-center/call-center-agents-need-to-move-beyond-empathy/Fri, 07 May 2021 17:30:00 +0200https://www.newslocker.com/en-us/profession/call-center/call-center-agents-need-to-move-beyond-empathy/https://www.newslocker.com/en-us/profession/call-center/nuance-introduces-biometric-solution-to-five9-app-marketplace/Fri, 07 May 2021 14:39:00 +0200https://www.newslocker.com/en-us/profession/call-center/nuance-introduces-biometric-solution-to-five9-app-marketplace/https://www.newslocker.com/en-us/profession/call-center/qualtrics-unveils-customer-command-center/Wed, 05 May 2021 16:07:00 +0200https://www.newslocker.com/en-us/profession/call-center/qualtrics-unveils-customer-command-center/https://www.newslocker.com/en-us/profession/call-center/evolve-takes-leap-forward-with-zylphas-ebundling/Wed, 05 May 2021 11:30:00 +0200https://www.newslocker.com/en-us/profession/call-center/evolve-takes-leap-forward-with-zylphas-ebundling/https://www.newslocker.com/en-us/profession/call-center/idaho-state-department-implements-voipcontact-centers-with-cherryroad-technologies/Fri, 30 Apr 2021 19:33:00 +0200https://www.newslocker.com/en-us/profession/call-center/idaho-state-department-implements-voipcontact-centers-with-cherryroad-technologies/https://www.newslocker.com/en-us/profession/call-center/russian-pharmacy-chain-366-automates-marketing-campaigns-with-sas-analytics/Thu, 29 Apr 2021 18:03:00 +0200https://www.newslocker.com/en-us/profession/call-center/russian-pharmacy-chain-366-automates-marketing-campaigns-with-sas-analytics/https://www.newslocker.com/en-us/profession/call-center/ngmn-urges-ict-companies-to-tackle-climate-change/Mon, 26 Apr 2021 11:52:00 +0200https://www.newslocker.com/en-us/profession/call-center/ngmn-urges-ict-companies-to-tackle-climate-change/https://www.newslocker.com/en-us/profession/call-center/reliant-parking-unveils-247-customer-support/Fri, 23 Apr 2021 14:16:00 +0200https://www.newslocker.com/en-us/profession/call-center/reliant-parking-unveils-247-customer-support/https://www.newslocker.com/en-us/profession/call-center/nearly-two-thirds-of-uk-enterprises-have-invested-in-improving-digital-customer-communications-during-the-pandemic/Wed, 21 Apr 2021 12:15:00 +0200https://www.newslocker.com/en-us/profession/call-center/nearly-two-thirds-of-uk-enterprises-have-invested-in-improving-digital-customer-communications-during-the-pandemic/https://www.newslocker.com/en-us/profession/call-center/study-finds-two-out-of-three-call-centers-lack-multichannel-integration/Mon, 19 Apr 2021 15:46:00 +0200https://www.newslocker.com/en-us/profession/call-center/study-finds-two-out-of-three-call-centers-lack-multichannel-integration/https://www.newslocker.com/en-us/profession/call-center/vonage-unveils-visual-engagement-features-for-contact-center/Thu, 15 Apr 2021 18:19:00 +0200https://www.newslocker.com/en-us/profession/call-center/vonage-unveils-visual-engagement-features-for-contact-center/https://www.newslocker.com/en-us/profession/call-center/bright-pattern-helps-us-vaccine-distributors-rapidly-deploy-call-centers/Tue, 06 Apr 2021 18:47:00 +0200https://www.newslocker.com/en-us/profession/call-center/bright-pattern-helps-us-vaccine-distributors-rapidly-deploy-call-centers/https://www.newslocker.com/en-us/profession/call-center/texas-county-winds-down-covid-19-vaccine-call-center/Mon, 05 Apr 2021 13:57:00 +0200https://www.newslocker.com/en-us/profession/call-center/texas-county-winds-down-covid-19-vaccine-call-center/https://www.newslocker.com/en-us/profession/call-center/minneapolis-prepares-for-derek-chauvin-trial-with-new-communications-equipment/Fri, 26 Mar 2021 14:28:00 +0100https://www.newslocker.com/en-us/profession/call-center/minneapolis-prepares-for-derek-chauvin-trial-with-new-communications-equipment/https://www.newslocker.com/en-us/profession/call-center/baltimore-college-upgrades-call-center-for-covid19-vaccination-scheduling/Fri, 26 Mar 2021 14:21:00 +0100https://www.newslocker.com/en-us/profession/call-center/baltimore-college-upgrades-call-center-for-covid19-vaccination-scheduling/https://www.newslocker.com/en-us/profession/call-center/zylpha-appoints-rachel-kitson-to-drive-technical-sales/Tue, 23 Mar 2021 10:12:00 +0100https://www.newslocker.com/en-us/profession/call-center/zylpha-appoints-rachel-kitson-to-drive-technical-sales/https://www.newslocker.com/en-us/profession/call-center/usu-teams-up-with-nice-incontact-as-a-devone-partner-for-knowledge-management/Thu, 18 Mar 2021 11:46:00 +0100https://www.newslocker.com/en-us/profession/call-center/usu-teams-up-with-nice-incontact-as-a-devone-partner-for-knowledge-management/https://www.newslocker.com/en-us/profession/call-center/maxcontact-integrates-award-winning-speech-analytics-to-help-businesses-improve-customer-experience-and-reduce-churn/Wed, 17 Mar 2021 11:07:00 +0100https://www.newslocker.com/en-us/profession/call-center/maxcontact-integrates-award-winning-speech-analytics-to-help-businesses-improve-customer-experience-and-reduce-churn/https://www.newslocker.com/en-us/profession/call-center/covid-19-pandemic-supercharges-growth-of-cloud-contact-center-applications-market/Tue, 16 Mar 2021 15:02:00 +0100https://www.newslocker.com/en-us/profession/call-center/covid-19-pandemic-supercharges-growth-of-cloud-contact-center-applications-market/https://www.newslocker.com/en-us/profession/call-center/bluebirds-outsourced-e-bundling-takes-off-with-zylpha/Tue, 16 Mar 2021 10:30:00 +0100https://www.newslocker.com/en-us/profession/call-center/bluebirds-outsourced-e-bundling-takes-off-with-zylpha/https://www.newslocker.com/en-us/profession/call-center/report-finds-consumers-turning-to-call-centers-for-human-connection-during-pandemic/Mon, 15 Mar 2021 16:23:00 +0100https://www.newslocker.com/en-us/profession/call-center/report-finds-consumers-turning-to-call-centers-for-human-connection-during-pandemic/https://www.newslocker.com/en-us/profession/call-center/arizona-call-center-worker-on-life-support-after-15-hour-shift/Thu, 11 Mar 2021 18:26:00 +0100https://www.newslocker.com/en-us/profession/call-center/arizona-call-center-worker-on-life-support-after-15-hour-shift/https://www.newslocker.com/en-us/profession/call-center/chicagos-new-united-center-aims-to-administer-6000-covid-19-vaccinations-each-day/Tue, 09 Mar 2021 18:23:00 +0100https://www.newslocker.com/en-us/profession/call-center/chicagos-new-united-center-aims-to-administer-6000-covid-19-vaccinations-each-day/https://www.newslocker.com/en-us/profession/call-center/new-jersey-to-increase-workers-at-covid-19-vaccine-call-center/Wed, 03 Mar 2021 14:02:00 +0100https://www.newslocker.com/en-us/profession/call-center/new-jersey-to-increase-workers-at-covid-19-vaccine-call-center/https://www.newslocker.com/en-us/profession/call-center/texas-call-center-failures-lead-to-frustrated-and-hungry-families-after-storm/Tue, 02 Mar 2021 18:15:00 +0100https://www.newslocker.com/en-us/profession/call-center/texas-call-center-failures-lead-to-frustrated-and-hungry-families-after-storm/https://www.newslocker.com/en-us/profession/call-center/pennsylvanias-delaware-county-partners-with-outsourcer-to-ramp-up-covid-call-center/Fri, 26 Feb 2021 13:29:00 +0100https://www.newslocker.com/en-us/profession/call-center/pennsylvanias-delaware-county-partners-with-outsourcer-to-ramp-up-covid-call-center/https://www.newslocker.com/en-us/profession/call-center/gigafast-questions-confused-by-callcenter-vodafone-thinkbroadbandcom/Tue, 23 Feb 2021 17:51:00 +0100https://www.newslocker.com/en-us/profession/call-center/gigafast-questions-confused-by-callcenter-vodafone-thinkbroadbandcom/https://www.newslocker.com/en-us/profession/call-center/gigafast-questions-confused-by-callcenter-vodafone-think-broadband-thinkbroadbandcom/Tue, 23 Feb 2021 17:51:00 +0100https://www.newslocker.com/en-us/profession/call-center/gigafast-questions-confused-by-callcenter-vodafone-think-broadband-thinkbroadbandcom/https://www.newslocker.com/en-us/profession/call-center/gigafast-questions-confused-by-callcenter-vodafone-think-broadband-thinkbroadband/Tue, 23 Feb 2021 09:00:00 +0100https://www.newslocker.com/en-us/profession/call-center/gigafast-questions-confused-by-callcenter-vodafone-think-broadband-thinkbroadband/https://www.newslocker.com/en-us/profession/call-center/ai-firm-receives-75-million-for-personalized-financial-services/Thu, 18 Feb 2021 15:47:00 +0100https://www.newslocker.com/en-us/profession/call-center/ai-firm-receives-75-million-for-personalized-financial-services/https://www.newslocker.com/en-us/profession/call-center/asc-to-showcase-workforce-optimization-solutions-at-mitel-next-2021/Wed, 17 Feb 2021 10:49:00 +0100https://www.newslocker.com/en-us/profession/call-center/asc-to-showcase-workforce-optimization-solutions-at-mitel-next-2021/https://www.newslocker.com/en-us/profession/call-center/austin-adds-mental-health-services-to-911-options/Thu, 11 Feb 2021 14:51:00 +0100https://www.newslocker.com/en-us/profession/call-center/austin-adds-mental-health-services-to-911-options/https://www.newslocker.com/en-us/profession/call-center/miranda-evans-appointed-as-marketing-manager-for-zylphas-pay-as-you-bundle-software/Wed, 10 Feb 2021 10:39:00 +0100https://www.newslocker.com/en-us/profession/call-center/miranda-evans-appointed-as-marketing-manager-for-zylphas-pay-as-you-bundle-software/https://www.newslocker.com/en-us/profession/call-center/talkbots-by-wizai-allow-hyper-personalized-automated-conversations/Fri, 05 Feb 2021 18:58:00 +0100https://www.newslocker.com/en-us/profession/call-center/talkbots-by-wizai-allow-hyper-personalized-automated-conversations/https://www.newslocker.com/en-us/profession/call-center/asc-obtains-microsoft-teams-certification-for-compliance-recording/Fri, 05 Feb 2021 12:01:00 +0100https://www.newslocker.com/en-us/profession/call-center/asc-obtains-microsoft-teams-certification-for-compliance-recording/https://www.newslocker.com/en-us/profession/call-center/massachusetts-pushes-for-new-call-center-to-manage-vaccine-inquiries/Thu, 04 Feb 2021 13:34:00 +0100https://www.newslocker.com/en-us/profession/call-center/massachusetts-pushes-for-new-call-center-to-manage-vaccine-inquiries/https://www.newslocker.com/en-us/profession/call-center/onicorn-chooses-workgenda-to-boost-efficiency-in-the-turkish-call-center-market/Wed, 03 Feb 2021 10:00:00 +0100https://www.newslocker.com/en-us/profession/call-center/onicorn-chooses-workgenda-to-boost-efficiency-in-the-turkish-call-center-market/https://www.newslocker.com/en-us/profession/call-center/limitless-announces-10m-series-b-adds-genesys-as-investor-and-technology-partner/Tue, 02 Feb 2021 11:00:00 +0100https://www.newslocker.com/en-us/profession/call-center/limitless-announces-10m-series-b-adds-genesys-as-investor-and-technology-partner/https://www.newslocker.com/en-us/profession/call-center/the-bumpy-road-to-digital-75-of-telcos-increase-digital-transformation-investments-in-2021-but-3-out-of-4-still-rely-on-stores-and-call-centers-for-revenues/Thu, 28 Jan 2021 11:55:00 +0100https://www.newslocker.com/en-us/profession/call-center/the-bumpy-road-to-digital-75-of-telcos-increase-digital-transformation-investments-in-2021-but-3-out-of-4-still-rely-on-stores-and-call-centers-for-revenues/https://www.newslocker.com/en-us/profession/call-center/maxcontact-ramps-up-growth-plans-after-private-equity-investment-and-lockdown-success/Tue, 26 Jan 2021 16:34:00 +0100https://www.newslocker.com/en-us/profession/call-center/maxcontact-ramps-up-growth-plans-after-private-equity-investment-and-lockdown-success/https://www.newslocker.com/en-us/profession/call-center/state-of-nebraska-chooses-lumen-for-next-generation-emergency-call-center-operations/Tue, 26 Jan 2021 15:41:00 +0100https://www.newslocker.com/en-us/profession/call-center/state-of-nebraska-chooses-lumen-for-next-generation-emergency-call-center-operations/https://www.newslocker.com/en-us/profession/call-center/zylpha-survey-electronic-document-bundling-helps-practices-to-mitigate-the-business-impact-of-working-from-home-in-a-pandemic/Tue, 26 Jan 2021 12:37:00 +0100https://www.newslocker.com/en-us/profession/call-center/zylpha-survey-electronic-document-bundling-helps-practices-to-mitigate-the-business-impact-of-working-from-home-in-a-pandemic/https://www.newslocker.com/en-us/profession/call-center/vaccine-demand-forces-mendocino-county-to-expand-call-center/Mon, 25 Jan 2021 13:48:00 +0100https://www.newslocker.com/en-us/profession/call-center/vaccine-demand-forces-mendocino-county-to-expand-call-center/https://www.newslocker.com/en-us/profession/call-center/united-power-turns-to-bright-pattern-for-cloud-contact-center-upgrade/Fri, 22 Jan 2021 14:21:00 +0100https://www.newslocker.com/en-us/profession/call-center/united-power-turns-to-bright-pattern-for-cloud-contact-center-upgrade/https://www.newslocker.com/en-us/profession/call-center/state-of-customer-service-experience-2020-results-revealed/Fri, 22 Jan 2021 14:10:00 +0100https://www.newslocker.com/en-us/profession/call-center/state-of-customer-service-experience-2020-results-revealed/https://www.newslocker.com/en-us/profession/call-center/leading-galway-family-law-solicitor-chooses-zylpha-for-document-bundling/Tue, 19 Jan 2021 12:07:00 +0100https://www.newslocker.com/en-us/profession/call-center/leading-galway-family-law-solicitor-chooses-zylpha-for-document-bundling/https://www.newslocker.com/en-us/profession/call-center/companies-use-analytics-technologies-to-make-staffing-decisions-during-covid-19/Fri, 15 Jan 2021 17:06:00 +0100https://www.newslocker.com/en-us/profession/call-center/companies-use-analytics-technologies-to-make-staffing-decisions-during-covid-19/https://www.newslocker.com/en-us/profession/call-center/detroit-gets-massive-call-influx-for-vaccine-distribution/Fri, 15 Jan 2021 11:54:00 +0100https://www.newslocker.com/en-us/profession/call-center/detroit-gets-massive-call-influx-for-vaccine-distribution/https://www.newslocker.com/en-us/profession/call-center/zylpha-launches-latest-pay-as-you-bundle-version-in-recognition-of-its-first-250-leap-customers/Tue, 12 Jan 2021 12:38:00 +0100https://www.newslocker.com/en-us/profession/call-center/zylpha-launches-latest-pay-as-you-bundle-version-in-recognition-of-its-first-250-leap-customers/https://www.newslocker.com/en-us/profession/call-center/call-centers-play-powerful-role-in-covid-19-contact-tracing/Wed, 30 Dec 2020 11:55:00 +0100https://www.newslocker.com/en-us/profession/call-center/call-centers-play-powerful-role-in-covid-19-contact-tracing/https://www.newslocker.com/en-us/profession/call-center/artificial-intelligence-allows-personalized-coaching-for-customer-service/Mon, 28 Dec 2020 16:31:00 +0100https://www.newslocker.com/en-us/profession/call-center/artificial-intelligence-allows-personalized-coaching-for-customer-service/https://www.newslocker.com/en-us/profession/call-center/astute-releases-definitive-guide-to-customer-service-automation/Tue, 22 Dec 2020 16:52:00 +0100https://www.newslocker.com/en-us/profession/call-center/astute-releases-definitive-guide-to-customer-service-automation/https://www.newslocker.com/en-us/profession/call-center/united-brings-virtual-customer-service-to-the-airport/Wed, 16 Dec 2020 08:15:00 +0100https://www.newslocker.com/en-us/profession/call-center/united-brings-virtual-customer-service-to-the-airport/https://www.newslocker.com/en-us/profession/call-center/verint-celebrates-exceptional-customer-engagement/Fri, 11 Dec 2020 13:59:00 +0100https://www.newslocker.com/en-us/profession/call-center/verint-celebrates-exceptional-customer-engagement/https://www.newslocker.com/en-us/profession/call-center/tips-for-smoothing-out-holiday-call-volume-spikes/Wed, 09 Dec 2020 11:28:00 +0100https://www.newslocker.com/en-us/profession/call-center/tips-for-smoothing-out-holiday-call-volume-spikes/https://www.newslocker.com/en-us/profession/call-center/retailer-gap-focusing-on-customer-engagement-using-ai-and-machine-learning/Fri, 04 Dec 2020 16:06:00 +0100https://www.newslocker.com/en-us/profession/call-center/retailer-gap-focusing-on-customer-engagement-using-ai-and-machine-learning/https://www.newslocker.com/en-us/profession/call-center/consumers-not-optimistic-about-holiday-customer-service/Fri, 04 Dec 2020 12:52:00 +0100https://www.newslocker.com/en-us/profession/call-center/consumers-not-optimistic-about-holiday-customer-service/https://www.newslocker.com/en-us/profession/call-center/asc-and-oreico-conquer-the-latin-american-cloud-recording-market/Fri, 27 Nov 2020 11:41:00 +0100https://www.newslocker.com/en-us/profession/call-center/asc-and-oreico-conquer-the-latin-american-cloud-recording-market/https://www.newslocker.com/en-us/profession/call-center/colorado-state-police-launch-non-emergency-covid-19-call-center/Wed, 25 Nov 2020 12:09:00 +0100https://www.newslocker.com/en-us/profession/call-center/colorado-state-police-launch-non-emergency-covid-19-call-center/https://www.newslocker.com/en-us/profession/call-center/saas-eliminates-the-significant-hurdle-of-software-installation-and-maintenance/Wed, 25 Nov 2020 11:56:00 +0100https://www.newslocker.com/en-us/profession/call-center/saas-eliminates-the-significant-hurdle-of-software-installation-and-maintenance/https://www.newslocker.com/en-us/profession/call-center/russias-tricolor-to-modernize-customer-support-with-genesys-engage/Fri, 20 Nov 2020 13:47:00 +0100https://www.newslocker.com/en-us/profession/call-center/russias-tricolor-to-modernize-customer-support-with-genesys-engage/https://www.newslocker.com/en-us/profession/call-center/rcs-will-generate-522-billion-for-mobile-operators-by-2028/Thu, 19 Nov 2020 10:29:00 +0100https://www.newslocker.com/en-us/profession/call-center/rcs-will-generate-522-billion-for-mobile-operators-by-2028/https://www.newslocker.com/en-us/profession/call-center/three-tips-to-optimize-contact-centers-while-using-a-remote-work-model/Mon, 16 Nov 2020 12:49:00 +0100https://www.newslocker.com/en-us/profession/call-center/three-tips-to-optimize-contact-centers-while-using-a-remote-work-model/https://www.newslocker.com/en-us/profession/call-center/asc-expands-global-partnership-with-mitel/Mon, 16 Nov 2020 11:35:00 +0100https://www.newslocker.com/en-us/profession/call-center/asc-expands-global-partnership-with-mitel/https://www.newslocker.com/en-us/profession/call-center/preventing-covid-burnout-in-call-center-agents/Wed, 11 Nov 2020 12:39:00 +0100https://www.newslocker.com/en-us/profession/call-center/preventing-covid-burnout-in-call-center-agents/https://www.newslocker.com/en-us/profession/call-center/imimobile-now-supports-googles-business-messages/Tue, 10 Nov 2020 09:00:00 +0100https://www.newslocker.com/en-us/profession/call-center/imimobile-now-supports-googles-business-messages/https://www.newslocker.com/en-us/profession/call-center/calabrio-announces-analytics-competition-and-one-awards-at-virtual-customer-event/Mon, 09 Nov 2020 13:06:00 +0100https://www.newslocker.com/en-us/profession/call-center/calabrio-announces-analytics-competition-and-one-awards-at-virtual-customer-event/https://www.newslocker.com/en-us/profession/call-center/colt-atos-announce-ccaas-solution/Fri, 06 Nov 2020 18:54:00 +0100https://www.newslocker.com/en-us/profession/call-center/colt-atos-announce-ccaas-solution/https://www.newslocker.com/en-us/profession/call-center/blue-ocean-moves-to-100-percent-remote-call-center-training/Mon, 02 Nov 2020 16:33:00 +0100https://www.newslocker.com/en-us/profession/call-center/blue-ocean-moves-to-100-percent-remote-call-center-training/https://www.newslocker.com/en-us/profession/call-center/five9-furthers-ai-focus-with-inference-acquisition/Fri, 30 Oct 2020 12:35:00 +0100https://www.newslocker.com/en-us/profession/call-center/five9-furthers-ai-focus-with-inference-acquisition/https://www.newslocker.com/en-us/profession/call-center/hundreds-of-thousands-of-calls-to-missouri-unemployment-office-went-unanswered-in-april/Wed, 28 Oct 2020 17:35:00 +0100https://www.newslocker.com/en-us/profession/call-center/hundreds-of-thousands-of-calls-to-missouri-unemployment-office-went-unanswered-in-april/https://www.newslocker.com/en-us/profession/call-center/lifesize-partners-with-omilia-to-bring-conversational-ai-to-the-contact-center/Thu, 22 Oct 2020 18:42:00 +0200https://www.newslocker.com/en-us/profession/call-center/lifesize-partners-with-omilia-to-bring-conversational-ai-to-the-contact-center/https://www.newslocker.com/en-us/profession/call-center/new-call-center-and-machine-learning-research-tool-designed-to-improve-healthcare-outreach/Thu, 22 Oct 2020 15:34:00 +0200https://www.newslocker.com/en-us/profession/call-center/new-call-center-and-machine-learning-research-tool-designed-to-improve-healthcare-outreach/https://www.newslocker.com/en-us/profession/call-center/inspiro-outshines-its-workforce-management-capabilities-with-workgenda/Thu, 22 Oct 2020 12:00:00 +0200https://www.newslocker.com/en-us/profession/call-center/inspiro-outshines-its-workforce-management-capabilities-with-workgenda/https://www.newslocker.com/en-us/profession/call-center/smart-help-desk-accelerator-digitalbrain-announces-34-million-in-seed-funding/Fri, 16 Oct 2020 16:05:00 +0200https://www.newslocker.com/en-us/profession/call-center/smart-help-desk-accelerator-digitalbrain-announces-34-million-in-seed-funding/https://www.newslocker.com/en-us/profession/call-center/philippines-opens-call-center-to-connect-teachers-to-struggling-students/Thu, 15 Oct 2020 16:33:00 +0200https://www.newslocker.com/en-us/profession/call-center/philippines-opens-call-center-to-connect-teachers-to-struggling-students/https://www.newslocker.com/en-us/profession/call-center/sugarcrm-introduces-sugarlive-amazon-connect-omnichannel-capabilities/Wed, 14 Oct 2020 15:07:00 +0200https://www.newslocker.com/en-us/profession/call-center/sugarcrm-introduces-sugarlive-amazon-connect-omnichannel-capabilities/https://www.newslocker.com/en-us/profession/call-center/lupton-fawcett-chooses-zylpha-document-bundling/Tue, 13 Oct 2020 12:04:00 +0200https://www.newslocker.com/en-us/profession/call-center/lupton-fawcett-chooses-zylpha-document-bundling/https://www.newslocker.com/en-us/profession/call-center/pandemic-taking-contact-centers-over-the-top/Thu, 08 Oct 2020 12:58:00 +0200https://www.newslocker.com/en-us/profession/call-center/pandemic-taking-contact-centers-over-the-top/https://www.newslocker.com/en-us/profession/call-center/verizon-debuts-contact-center-hub-solution-for-smbs/Tue, 06 Oct 2020 17:09:00 +0200https://www.newslocker.com/en-us/profession/call-center/verizon-debuts-contact-center-hub-solution-for-smbs/https://www.newslocker.com/en-us/profession/call-center/asc-presents-innovative-cloud-solutions-at-the-icmi-contact-center-expo-2020/Mon, 05 Oct 2020 10:44:00 +0200https://www.newslocker.com/en-us/profession/call-center/asc-presents-innovative-cloud-solutions-at-the-icmi-contact-center-expo-2020/https://www.newslocker.com/en-us/profession/call-center/staffing-firm-randstad-us-announces-new-hiring-initiative-in-indiana/Wed, 30 Sep 2020 16:24:00 +0200https://www.newslocker.com/en-us/profession/call-center/staffing-firm-randstad-us-announces-new-hiring-initiative-in-indiana/https://www.newslocker.com/en-us/profession/call-center/premier-cx-personalizes-on-hold-time-for-customers/Tue, 29 Sep 2020 18:23:00 +0200https://www.newslocker.com/en-us/profession/call-center/premier-cx-personalizes-on-hold-time-for-customers/https://www.newslocker.com/en-us/profession/call-center/wisconsin-opens-new-mental-health-crisis-call-center/Fri, 25 Sep 2020 15:46:00 +0200https://www.newslocker.com/en-us/profession/call-center/wisconsin-opens-new-mental-health-crisis-call-center/https://www.newslocker.com/en-us/profession/call-center/more-contact-centers-embrace-wfh-during-covid-19/Thu, 24 Sep 2020 15:36:00 +0200https://www.newslocker.com/en-us/profession/call-center/more-contact-centers-embrace-wfh-during-covid-19/https://www.newslocker.com/en-us/profession/call-center/mulcahy-smith-chooses-zylpha-for-pay-as-you-go-electronic-document-bundling/Tue, 22 Sep 2020 12:32:00 +0200https://www.newslocker.com/en-us/profession/call-center/mulcahy-smith-chooses-zylpha-for-pay-as-you-go-electronic-document-bundling/https://www.newslocker.com/en-us/profession/call-center/aspect-to-integrate-dialer-products-with-google-verified-calls-service/Fri, 11 Sep 2020 18:24:00 +0200https://www.newslocker.com/en-us/profession/call-center/aspect-to-integrate-dialer-products-with-google-verified-calls-service/https://www.newslocker.com/en-us/profession/call-center/imimobile-announces-it-is-part-of-googles-program-for-verified-calls/Wed, 09 Sep 2020 09:00:00 +0200https://www.newslocker.com/en-us/profession/call-center/imimobile-announces-it-is-part-of-googles-program-for-verified-calls/https://www.newslocker.com/en-us/profession/call-center/zylphas-pay-as-you-bundle-software-drives-cost-effective-compliance-at-courts-of-all-levels-for-joanna-connolly-solicitors/Tue, 08 Sep 2020 11:29:00 +0200https://www.newslocker.com/en-us/profession/call-center/zylphas-pay-as-you-bundle-software-drives-cost-effective-compliance-at-courts-of-all-levels-for-joanna-connolly-solicitors/https://www.newslocker.com/en-us/profession/call-center/speech-analytics-technology-keeps-call-center-agents-and-customers-engaged/Fri, 04 Sep 2020 13:42:00 +0200https://www.newslocker.com/en-us/profession/call-center/speech-analytics-technology-keeps-call-center-agents-and-customers-engaged/https://www.newslocker.com/en-us/profession/call-center/some-areas-seeing-covid-19-call-center-traffic-tapering-off/Wed, 02 Sep 2020 18:29:00 +0200https://www.newslocker.com/en-us/profession/call-center/some-areas-seeing-covid-19-call-center-traffic-tapering-off/https://www.newslocker.com/en-us/profession/call-center/leon-county-florida-opens-call-center-for-parents-and-students/Fri, 28 Aug 2020 16:30:00 +0200https://www.newslocker.com/en-us/profession/call-center/leon-county-florida-opens-call-center-for-parents-and-students/https://www.newslocker.com/en-us/profession/call-center/zylpha-partners-with-virtualsignaturecom/Wed, 26 Aug 2020 11:44:00 +0200https://www.newslocker.com/en-us/profession/call-center/zylpha-partners-with-virtualsignaturecom/https://www.newslocker.com/en-us/profession/call-center/mci-creates-more-than-1000-new-at-home-call-center-positions/Tue, 25 Aug 2020 19:40:00 +0200https://www.newslocker.com/en-us/profession/call-center/mci-creates-more-than-1000-new-at-home-call-center-positions/https://www.newslocker.com/en-us/profession/call-center/michigan-to-scale-back-unemployment-call-center-to-normal-hours-of-operation/Fri, 21 Aug 2020 18:09:00 +0200https://www.newslocker.com/en-us/profession/call-center/michigan-to-scale-back-unemployment-call-center-to-normal-hours-of-operation/https://www.newslocker.com/en-us/profession/call-center/vystar-seeking-to-fill-contact-center-seats-in-florida/Fri, 21 Aug 2020 17:54:00 +0200https://www.newslocker.com/en-us/profession/call-center/vystar-seeking-to-fill-contact-center-seats-in-florida/https://www.newslocker.com/en-us/profession/call-center/zylpha-launches-complete-guide-to-ebundling/Wed, 19 Aug 2020 13:40:00 +0200https://www.newslocker.com/en-us/profession/call-center/zylpha-launches-complete-guide-to-ebundling/https://www.newslocker.com/en-us/profession/call-center/fcr-expands-call-center-jobs-to-idaho-with-new-home-based-positions/Thu, 13 Aug 2020 15:40:00 +0200https://www.newslocker.com/en-us/profession/call-center/fcr-expands-call-center-jobs-to-idaho-with-new-home-based-positions/https://www.newslocker.com/en-us/profession/call-center/oklahoma-call-center-devoted-to-contact-tracing-to-reduce-coronavirus-spread/Tue, 11 Aug 2020 17:23:00 +0200https://www.newslocker.com/en-us/profession/call-center/oklahoma-call-center-devoted-to-contact-tracing-to-reduce-coronavirus-spread/https://www.newslocker.com/en-us/profession/call-center/callminer-survey-shows-frightening-results/Mon, 03 Aug 2020 17:40:00 +0200https://www.newslocker.com/en-us/profession/call-center/callminer-survey-shows-frightening-results/https://www.newslocker.com/en-us/profession/call-center/verint-takes-home-two-stevie-awards/Fri, 31 Jul 2020 17:00:00 +0200https://www.newslocker.com/en-us/profession/call-center/verint-takes-home-two-stevie-awards/https://www.newslocker.com/en-us/profession/call-center/new-voycy-powered-by-udt-offering-helps-call-center-agents-support-distance-learning-users/Thu, 30 Jul 2020 13:39:00 +0200https://www.newslocker.com/en-us/profession/call-center/new-voycy-powered-by-udt-offering-helps-call-center-agents-support-distance-learning-users/https://www.newslocker.com/en-us/profession/call-center/terry-hiles-appointed-as-new-adlv-chair-following-agm/Wed, 29 Jul 2020 14:38:00 +0200https://www.newslocker.com/en-us/profession/call-center/terry-hiles-appointed-as-new-adlv-chair-following-agm/https://www.newslocker.com/en-us/profession/call-center/the-call-center-comes-home-as-more-agents-work-remotely/Fri, 24 Jul 2020 12:45:00 +0200https://www.newslocker.com/en-us/profession/call-center/the-call-center-comes-home-as-more-agents-work-remotely/https://www.newslocker.com/en-us/profession/call-center/zuper-boosts-customer-service-brings-support-agents-amp-field-teams-together-via-zendesk/Fri, 24 Jul 2020 12:31:00 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+0200https://www.newslocker.com/en-us/profession/call-center/nevada-unemployment-call-center-closed-due-to-employee-covid-diagnosis/https://www.newslocker.com/en-us/profession/call-center/colorado-unemployment-call-centers-playing-catch-up/Wed, 08 Jul 2020 17:40:00 +0200https://www.newslocker.com/en-us/profession/call-center/colorado-unemployment-call-centers-playing-catch-up/https://www.newslocker.com/en-us/profession/call-center/amazon-ramps-up-customer-support-in-india/Thu, 02 Jul 2020 14:51:00 +0200https://www.newslocker.com/en-us/profession/call-center/amazon-ramps-up-customer-support-in-india/https://www.newslocker.com/en-us/profession/call-center/sytel-releases-multi-tenant-multimedia-and-fully-blended-contact-center-platform/Thu, 02 Jul 2020 12:44:00 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+0200https://www.newslocker.com/en-us/profession/call-center/kerseys-chooses-zylpha-for-document-bundling/https://www.newslocker.com/en-us/profession/call-center/conn3ct-acquires-icr-speech-solutions-amp-services/Wed, 24 Jun 2020 11:30:00 +0200https://www.newslocker.com/en-us/profession/call-center/conn3ct-acquires-icr-speech-solutions-amp-services/https://www.newslocker.com/en-us/profession/call-center/state-unemployment-call-centers-struggling-to-keep-up-with-call-volume/Fri, 19 Jun 2020 19:08:00 +0200https://www.newslocker.com/en-us/profession/call-center/state-unemployment-call-centers-struggling-to-keep-up-with-call-volume/https://www.newslocker.com/en-us/profession/call-center/south-korea-cdc-selects-bright-pattern/Fri, 19 Jun 2020 17:57:00 +0200https://www.newslocker.com/en-us/profession/call-center/south-korea-cdc-selects-bright-pattern/https://www.newslocker.com/en-us/profession/call-center/mavenir-makes-mobility-priority-with-ccaas-enhancements/Tue, 09 Jun 2020 17:16:00 +0200https://www.newslocker.com/en-us/profession/call-center/mavenir-makes-mobility-priority-with-ccaas-enhancements/https://www.newslocker.com/en-us/profession/call-center/asc-recording-insights-for-microsoft-teams-now-30-days-free-of-charge-to-support-work-from-home-in-the-covid-19-crisis/Mon, 08 Jun 2020 11:02:00 +0200https://www.newslocker.com/en-us/profession/call-center/asc-recording-insights-for-microsoft-teams-now-30-days-free-of-charge-to-support-work-from-home-in-the-covid-19-crisis/https://www.newslocker.com/en-us/profession/call-center/focus-services-opens-new-call-center-in-north-carolina/Mon, 08 Jun 2020 09:00:00 +0200https://www.newslocker.com/en-us/profession/call-center/focus-services-opens-new-call-center-in-north-carolina/https://www.newslocker.com/en-us/profession/call-center/enterprise-grade-end-to-end-encryption-coming-to-lifesize-users/Fri, 05 Jun 2020 16:43:00 +0200https://www.newslocker.com/en-us/profession/call-center/enterprise-grade-end-to-end-encryption-coming-to-lifesize-users/https://www.newslocker.com/en-us/profession/call-center/teleinfo-media-call-centers-now-cloud-based/Thu, 04 Jun 2020 11:55:00 +0200https://www.newslocker.com/en-us/profession/call-center/teleinfo-media-call-centers-now-cloud-based/https://www.newslocker.com/en-us/profession/call-center/zylphas-pay-as-you-bundle-promotion-responds-to-court-demand-for-ebundles/Wed, 03 Jun 2020 12:18:00 +0200https://www.newslocker.com/en-us/profession/call-center/zylphas-pay-as-you-bundle-promotion-responds-to-court-demand-for-ebundles/https://www.newslocker.com/en-us/profession/call-center/allegheny-county-911-call-center-staff-and-union-at-odds-with-management-over-covid-protections/Fri, 29 May 2020 18:12:00 +0200https://www.newslocker.com/en-us/profession/call-center/allegheny-county-911-call-center-staff-and-union-at-odds-with-management-over-covid-protections/https://www.newslocker.com/en-us/profession/call-center/optus-launches-webex-contact-center-in-australia/Fri, 29 May 2020 15:38:00 +0200https://www.newslocker.com/en-us/profession/call-center/optus-launches-webex-contact-center-in-australia/https://www.newslocker.com/en-us/profession/call-center/allard-bailey-chooses-zylpha-pay-as-you-bundle-software-to-boost-flexibility/Tue, 26 May 2020 13:02:00 +0200https://www.newslocker.com/en-us/profession/call-center/allard-bailey-chooses-zylpha-pay-as-you-bundle-software-to-boost-flexibility/https://www.newslocker.com/en-us/profession/call-center/dwd-expands-call-center-hiring-and-staffing-to-assist-unemployed-wisconsinites/Fri, 22 May 2020 12:14:00 +0200https://www.newslocker.com/en-us/profession/call-center/dwd-expands-call-center-hiring-and-staffing-to-assist-unemployed-wisconsinites/https://www.newslocker.com/en-us/profession/call-center/isg-plans-study-to-examine-how-call-centers-are-coping-through-covid-19-pandemic/Wed, 20 May 2020 17:43:00 +0200https://www.newslocker.com/en-us/profession/call-center/isg-plans-study-to-examine-how-call-centers-are-coping-through-covid-19-pandemic/https://www.newslocker.com/en-us/profession/call-center/adlv-urges-fleets-to-maintain-online-driver-checking-as-lockdown-eases/Tue, 19 May 2020 13:02:00 +0200https://www.newslocker.com/en-us/profession/call-center/adlv-urges-fleets-to-maintain-online-driver-checking-as-lockdown-eases/https://www.newslocker.com/en-us/profession/call-center/zylpha-appoints-ryan-thomas-as-senior-net-developer-for-bundling-software/Tue, 19 May 2020 11:00:00 +0200https://www.newslocker.com/en-us/profession/call-center/zylpha-appoints-ryan-thomas-as-senior-net-developer-for-bundling-software/https://www.newslocker.com/en-us/profession/call-center/unemployment-benefit-wait-times-prompt-new-call-center-hiring/Fri, 15 May 2020 14:19:00 +0200https://www.newslocker.com/en-us/profession/call-center/unemployment-benefit-wait-times-prompt-new-call-center-hiring/https://www.newslocker.com/en-us/profession/call-center/cx-infinity-introduces-360-degree-view/Tue, 12 May 2020 19:39:00 +0200https://www.newslocker.com/en-us/profession/call-center/cx-infinity-introduces-360-degree-view/https://www.newslocker.com/en-us/profession/call-center/leading-jersey-legal-practice-drives-document-innovation-through-zylpha/Tue, 12 May 2020 12:40:00 +0200https://www.newslocker.com/en-us/profession/call-center/leading-jersey-legal-practice-drives-document-innovation-through-zylpha/https://www.newslocker.com/en-us/profession/call-center/gig-customer-service-booming-during-covid-19-says-report/Tue, 12 May 2020 11:00:00 +0200https://www.newslocker.com/en-us/profession/call-center/gig-customer-service-booming-during-covid-19-says-report/https://www.newslocker.com/en-us/profession/call-center/asc-recording-insights-offers-compliance-recording-amp-analytics-for-microsoft-teams/Mon, 11 May 2020 10:45:00 +0200https://www.newslocker.com/en-us/profession/call-center/asc-recording-insights-offers-compliance-recording-amp-analytics-for-microsoft-teams/https://www.newslocker.com/en-us/profession/call-center/altitude-software-amp-interactive-powers-put-webrtc-in-contact-center/Fri, 08 May 2020 21:05:00 +0200https://www.newslocker.com/en-us/profession/call-center/altitude-software-amp-interactive-powers-put-webrtc-in-contact-center/https://www.newslocker.com/en-us/profession/call-center/corporate-travel-group-redeploys-remote-call-center-agents-for-covid-19-advice/Thu, 07 May 2020 16:33:00 +0200https://www.newslocker.com/en-us/profession/call-center/corporate-travel-group-redeploys-remote-call-center-agents-for-covid-19-advice/https://www.newslocker.com/en-us/profession/call-center/servion-announces-new-cisco-certifications-to-strengthen-position-in-canada/Fri, 01 May 2020 16:52:00 +0200https://www.newslocker.com/en-us/profession/call-center/servion-announces-new-cisco-certifications-to-strengthen-position-in-canada/https://www.newslocker.com/en-us/profession/call-center/poison-control-call-centers-experience-high-call-volume-after-trumps-disinfectant-comments/Fri, 01 May 2020 15:59:00 +0200https://www.newslocker.com/en-us/profession/call-center/poison-control-call-centers-experience-high-call-volume-after-trumps-disinfectant-comments/https://www.newslocker.com/en-us/profession/call-center/asc-receives-highest-security-certification-for-information-technology-from-the-us-department-of-defense/Tue, 28 Apr 2020 12:04:00 +0200https://www.newslocker.com/en-us/profession/call-center/asc-receives-highest-security-certification-for-information-technology-from-the-us-department-of-defense/https://www.newslocker.com/en-us/profession/call-center/zylpha-appoints-chief-support-analyst-for-its-bundling-platform/Tue, 28 Apr 2020 11:00:00 +0200https://www.newslocker.com/en-us/profession/call-center/zylpha-appoints-chief-support-analyst-for-its-bundling-platform/https://www.newslocker.com/en-us/profession/call-center/tcn-launches-list-management-services/Fri, 24 Apr 2020 18:24:00 +0200https://www.newslocker.com/en-us/profession/call-center/tcn-launches-list-management-services/https://www.newslocker.com/en-us/profession/call-center/valuable-call-center-tools-available-to-support-remote-work-and-scheduling-during-covid-19/Fri, 17 Apr 2020 15:18:00 +0200https://www.newslocker.com/en-us/profession/call-center/valuable-call-center-tools-available-to-support-remote-work-and-scheduling-during-covid-19/https://www.newslocker.com/en-us/profession/call-center/embracing-the-remote-agent-model-during-the-covid-19-crisis/Wed, 15 Apr 2020 18:23:00 +0200https://www.newslocker.com/en-us/profession/call-center/embracing-the-remote-agent-model-during-the-covid-19-crisis/https://www.newslocker.com/en-us/profession/call-center/zylpha-launches-first-visualfiles-integration-for-governments-electronic-mortgage-deed-service/Wed, 15 Apr 2020 11:27:00 +0200https://www.newslocker.com/en-us/profession/call-center/zylpha-launches-first-visualfiles-integration-for-governments-electronic-mortgage-deed-service/https://www.newslocker.com/en-us/profession/call-center/verint-boosts-visibility-productivity-with-wfh-programs/Tue, 14 Apr 2020 17:59:00 +0200https://www.newslocker.com/en-us/profession/call-center/verint-boosts-visibility-productivity-with-wfh-programs/https://www.newslocker.com/en-us/profession/call-center/remote-agents-key-to-bank-call-center-success-during-coronavirus/Thu, 09 Apr 2020 16:21:00 +0200https://www.newslocker.com/en-us/profession/call-center/remote-agents-key-to-bank-call-center-success-during-coronavirus/https://www.newslocker.com/en-us/profession/call-center/nice-notes-extreme-rise-in-eem-usage/Mon, 06 Apr 2020 15:55:00 +0200https://www.newslocker.com/en-us/profession/call-center/nice-notes-extreme-rise-in-eem-usage/https://www.newslocker.com/en-us/profession/call-center/asc-founds-subsidiary-in-spain/Fri, 03 Apr 2020 13:19:00 +0200https://www.newslocker.com/en-us/profession/call-center/asc-founds-subsidiary-in-spain/https://www.newslocker.com/en-us/profession/call-center/indio-california-chamber-of-commerce-expands-call-center-to-address-covid-19-concerns/Fri, 03 Apr 2020 09:07:00 +0200https://www.newslocker.com/en-us/profession/call-center/indio-california-chamber-of-commerce-expands-call-center-to-address-covid-19-concerns/https://www.newslocker.com/en-us/profession/call-center/replicant-brings-ai-to-call-centers-during-covid-19/Thu, 02 Apr 2020 17:36:00 +0200https://www.newslocker.com/en-us/profession/call-center/replicant-brings-ai-to-call-centers-during-covid-19/https://www.newslocker.com/en-us/profession/call-center/bright-pattern-backs-call-centers-with-virtual-capabilities-during-covid-19-pandemic/Fri, 27 Mar 2020 17:27:00 +0100https://www.newslocker.com/en-us/profession/call-center/bright-pattern-backs-call-centers-with-virtual-capabilities-during-covid-19-pandemic/https://www.newslocker.com/en-us/profession/call-center/covid-19-closes-second-verizon-contact-center/Tue, 24 Mar 2020 13:47:00 +0100https://www.newslocker.com/en-us/profession/call-center/covid-19-closes-second-verizon-contact-center/https://www.newslocker.com/en-us/profession/call-center/tips-for-improving-call-center-performance/Fri, 20 Mar 2020 15:01:00 +0100https://www.newslocker.com/en-us/profession/call-center/tips-for-improving-call-center-performance/https://www.newslocker.com/en-us/profession/call-center/covid-19-underscores-need-to-prioritize-agent-well-being/Fri, 20 Mar 2020 13:57:00 +0100https://www.newslocker.com/en-us/profession/call-center/covid-19-underscores-need-to-prioritize-agent-well-being/https://www.newslocker.com/en-us/profession/call-center/companies-experience-blockades-in-shifting-to-home-workforce/Thu, 19 Mar 2020 15:53:00 +0100https://www.newslocker.com/en-us/profession/call-center/companies-experience-blockades-in-shifting-to-home-workforce/https://www.newslocker.com/en-us/profession/call-center/semafone-bolsters-security-across-its-product-line-with-new-pci-dss-certification-for-cardprotect-relay/Thu, 19 Mar 2020 10:00:00 +0100https://www.newslocker.com/en-us/profession/call-center/semafone-bolsters-security-across-its-product-line-with-new-pci-dss-certification-for-cardprotect-relay/https://www.newslocker.com/en-us/profession/call-center/call-center-scheduling-programs-can-ease-the-burden-for-managers/Fri, 13 Mar 2020 16:58:00 +0100https://www.newslocker.com/en-us/profession/call-center/call-center-scheduling-programs-can-ease-the-burden-for-managers/https://www.newslocker.com/en-us/profession/call-center/south-korean-call-center-hit-hard-by-coronavirus/Fri, 13 Mar 2020 12:08:00 +0100https://www.newslocker.com/en-us/profession/call-center/south-korean-call-center-hit-hard-by-coronavirus/https://www.newslocker.com/en-us/profession/call-center/hometogo-chooses-talkdesk-to-boost-salesforce-and-customer-experiences/Wed, 11 Mar 2020 17:10:00 +0100https://www.newslocker.com/en-us/profession/call-center/hometogo-chooses-talkdesk-to-boost-salesforce-and-customer-experiences/https://www.newslocker.com/en-us/profession/call-center/how-to-use-voice-of-the-customer-tools-to-improve-messaging/Fri, 06 Mar 2020 13:16:00 +0100https://www.newslocker.com/en-us/profession/call-center/how-to-use-voice-of-the-customer-tools-to-improve-messaging/https://www.newslocker.com/en-us/profession/call-center/call-center-messaging-technologies-vital-during-coronavirus-crisis/Thu, 05 Mar 2020 13:59:00 +0100https://www.newslocker.com/en-us/profession/call-center/call-center-messaging-technologies-vital-during-coronavirus-crisis/https://www.newslocker.com/en-us/profession/call-center/colin-paterson-appointed-as-adlv-secretary-amp-head-of-marketing/Tue, 03 Mar 2020 12:20:00 +0100https://www.newslocker.com/en-us/profession/call-center/colin-paterson-appointed-as-adlv-secretary-amp-head-of-marketing/https://www.newslocker.com/en-us/profession/call-center/five9-to-acquire-workforce-optimization-company-virtual-observer/Mon, 02 Mar 2020 08:00:00 +0100https://www.newslocker.com/en-us/profession/call-center/five9-to-acquire-workforce-optimization-company-virtual-observer/https://www.newslocker.com/en-us/profession/call-center/verint-experience-index-urges-importance-of-exceptional-digital-presence-for-retailers/Fri, 28 Feb 2020 14:37:00 +0100https://www.newslocker.com/en-us/profession/call-center/verint-experience-index-urges-importance-of-exceptional-digital-presence-for-retailers/https://www.newslocker.com/en-us/profession/call-center/several-states-enacting-call-center-relocation-laws-and-fines/Tue, 25 Feb 2020 16:50:00 +0100https://www.newslocker.com/en-us/profession/call-center/several-states-enacting-call-center-relocation-laws-and-fines/https://www.newslocker.com/en-us/profession/call-center/verint-named-intelligent-virtual-assistant-leader/Fri, 21 Feb 2020 13:06:00 +0100https://www.newslocker.com/en-us/profession/call-center/verint-named-intelligent-virtual-assistant-leader/https://www.newslocker.com/en-us/profession/call-center/outsourcing-sercom-compra-a-system-interact-callcenterinfbr/Fri, 21 Feb 2020 09:00:00 +0100https://www.newslocker.com/en-us/profession/call-center/outsourcing-sercom-compra-a-system-interact-callcenterinfbr/https://www.newslocker.com/en-us/profession/call-center/corie-robinson-joins-zylpha-from-lexisnexis/Wed, 19 Feb 2020 11:49:00 +0100https://www.newslocker.com/en-us/profession/call-center/corie-robinson-joins-zylpha-from-lexisnexis/https://www.newslocker.com/en-us/profession/call-center/new-asc-whitepaper-new-work-in-financial-services/Fri, 07 Feb 2020 11:04:00 +0100https://www.newslocker.com/en-us/profession/call-center/new-asc-whitepaper-new-work-in-financial-services/https://www.newslocker.com/en-us/profession/call-center/zylphas-pay-as-you-go-bundle-software-drives-innovation-at-jwp-solicitors/Tue, 04 Feb 2020 11:30:00 +0100https://www.newslocker.com/en-us/profession/call-center/zylphas-pay-as-you-go-bundle-software-drives-innovation-at-jwp-solicitors/https://www.newslocker.com/en-us/profession/call-center/adlv-urges-companies-to-review-non-uk-driving-licences-online-following-brexit-day/Fri, 31 Jan 2020 11:13:00 +0100https://www.newslocker.com/en-us/profession/call-center/adlv-urges-companies-to-review-non-uk-driving-licences-online-following-brexit-day/https://www.newslocker.com/en-us/profession/call-center/how-to-reduce-churn-amp-keep-call-center-agents-engaged/Fri, 24 Jan 2020 18:33:00 +0100https://www.newslocker.com/en-us/profession/call-center/how-to-reduce-churn-amp-keep-call-center-agents-engaged/https://www.newslocker.com/en-us/profession/call-center/microsoft-ignite-the-tour-2020-asc-is-presenting-asc-recording-insights-for-compliance-recording-and-analytics-in-microsoft-teams/Thu, 23 Jan 2020 14:07:00 +0100https://www.newslocker.com/en-us/profession/call-center/microsoft-ignite-the-tour-2020-asc-is-presenting-asc-recording-insights-for-compliance-recording-and-analytics-in-microsoft-teams/https://www.newslocker.com/en-us/profession/call-center/how-ai-helps-improve-the-customer-experience/Thu, 23 Jan 2020 12:39:00 +0100https://www.newslocker.com/en-us/profession/call-center/how-ai-helps-improve-the-customer-experience/https://www.newslocker.com/en-us/profession/call-center/semafone-receives-industry-accolade-for-work-with-talktalk/Thu, 23 Jan 2020 11:07:00 +0100https://www.newslocker.com/en-us/profession/call-center/semafone-receives-industry-accolade-for-work-with-talktalk/https://www.newslocker.com/en-us/profession/call-center/choosing-a-predictive-model-for-call-center-forecasting/Fri, 17 Jan 2020 13:51:00 +0100https://www.newslocker.com/en-us/profession/call-center/choosing-a-predictive-model-for-call-center-forecasting/https://www.newslocker.com/en-us/profession/call-center/the-value-of-long-term-forecasting-amp-scheduling-in-the-call-center/Thu, 16 Jan 2020 19:06:00 +0100https://www.newslocker.com/en-us/profession/call-center/the-value-of-long-term-forecasting-amp-scheduling-in-the-call-center/https://www.newslocker.com/en-us/profession/call-center/seattle-work-scheduling-law-offers-model-for-the-call-center/Fri, 10 Jan 2020 13:23:00 +0100https://www.newslocker.com/en-us/profession/call-center/seattle-work-scheduling-law-offers-model-for-the-call-center/https://www.newslocker.com/en-us/profession/call-center/911-dispatch-centers-struggle-with-chronic-understaffing/Fri, 03 Jan 2020 14:03:00 +0100https://www.newslocker.com/en-us/profession/call-center/911-dispatch-centers-struggle-with-chronic-understaffing/https://www.newslocker.com/en-us/profession/call-center/achieving-balance-in-the-call-center-management-juggling-act/Fri, 03 Jan 2020 12:48:00 +0100https://www.newslocker.com/en-us/profession/call-center/achieving-balance-in-the-call-center-management-juggling-act/https://www.newslocker.com/en-us/profession/call-center/forecasting-the-call-center-for-the-year-ahead/Fri, 27 Dec 2019 12:37:00 +0100https://www.newslocker.com/en-us/profession/call-center/forecasting-the-call-center-for-the-year-ahead/https://www.newslocker.com/en-us/profession/call-center/asc-recording-insights-available-for-microsoft-teams/Thu, 19 Dec 2019 12:02:00 +0100https://www.newslocker.com/en-us/profession/call-center/asc-recording-insights-available-for-microsoft-teams/https://www.newslocker.com/en-us/profession/call-center/how-can-you-prevent-shrinkage-in-the-contact-center/Tue, 17 Dec 2019 17:13:00 +0100https://www.newslocker.com/en-us/profession/call-center/how-can-you-prevent-shrinkage-in-the-contact-center/https://www.newslocker.com/en-us/profession/call-center/contexta360-research-finds-speech-analytics-is-not-yet-reaching-full-potential-in-uk-contact-centres/Thu, 12 Dec 2019 12:00:00 +0100https://www.newslocker.com/en-us/profession/call-center/contexta360-research-finds-speech-analytics-is-not-yet-reaching-full-potential-in-uk-contact-centres/https://www.newslocker.com/en-us/profession/call-center/elizabeth-warrens-fair-workweek-plan-would-address-erratic-scheduling/Wed, 11 Dec 2019 18:19:00 +0100https://www.newslocker.com/en-us/profession/call-center/elizabeth-warrens-fair-workweek-plan-would-address-erratic-scheduling/https://www.newslocker.com/en-us/profession/call-center/hololens-2-mixed-reality-project-aims-to-improve-call-center-scheduling-amp-performance/Fri, 06 Dec 2019 08:00:00 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+0100https://www.newslocker.com/en-us/profession/call-center/call-centers-and-small-businesses-go-hand-in-hand/https://www.newslocker.com/en-us/profession/call-center/mining-data-to-improve-call-center-scheduling/Mon, 25 Nov 2019 13:17:00 +0100https://www.newslocker.com/en-us/profession/call-center/mining-data-to-improve-call-center-scheduling/https://www.newslocker.com/en-us/profession/call-center/washington-911-call-center-undergoing-upgrade/Fri, 22 Nov 2019 09:36:00 +0100https://www.newslocker.com/en-us/profession/call-center/washington-911-call-center-undergoing-upgrade/https://www.newslocker.com/en-us/profession/call-center/zylpha-unveils-high-performance-pay-as-you-bundle-option-for-imanage/Tue, 19 Nov 2019 11:21:00 +0100https://www.newslocker.com/en-us/profession/call-center/zylpha-unveils-high-performance-pay-as-you-bundle-option-for-imanage/https://www.newslocker.com/en-us/profession/call-center/using-ai-and-machine-learning-to-make-ivr-smarter/Wed, 13 Nov 2019 14:40:00 +0100https://www.newslocker.com/en-us/profession/call-center/using-ai-and-machine-learning-to-make-ivr-smarter/https://www.newslocker.com/en-us/profession/call-center/calabrio-names-new-cto/Mon, 11 Nov 2019 18:01:00 +0100https://www.newslocker.com/en-us/profession/call-center/calabrio-names-new-cto/https://www.newslocker.com/en-us/profession/call-center/avaya-ix-workspaces-earns-industry-accolade/Fri, 08 Nov 2019 16:43:00 +0100https://www.newslocker.com/en-us/profession/call-center/avaya-ix-workspaces-earns-industry-accolade/https://www.newslocker.com/en-us/profession/call-center/semafone-announces-data-driven-call-center-solution/Fri, 08 Nov 2019 14:28:00 +0100https://www.newslocker.com/en-us/profession/call-center/semafone-announces-data-driven-call-center-solution/https://www.newslocker.com/en-us/profession/call-center/semafones-intelligence-empowers-contact-centres-with-actionable-payment-transaction-analytics/Wed, 06 Nov 2019 13:35:00 +0100https://www.newslocker.com/en-us/profession/call-center/semafones-intelligence-empowers-contact-centres-with-actionable-payment-transaction-analytics/https://www.newslocker.com/en-us/profession/call-center/intermedia-introduces-trio-of-contact-center-packages/Wed, 30 Oct 2019 13:56:00 +0100https://www.newslocker.com/en-us/profession/call-center/intermedia-introduces-trio-of-contact-center-packages/https://www.newslocker.com/en-us/profession/call-center/computer-instruments-virtual-concierge-debuts-on-skyswitchs-ucaas-platform/Tue, 29 Oct 2019 13:10:00 +0100https://www.newslocker.com/en-us/profession/call-center/computer-instruments-virtual-concierge-debuts-on-skyswitchs-ucaas-platform/https://www.newslocker.com/en-us/profession/call-center/zylpha-introduces-greenwoods-grm-to-document-bundling-environment/Tue, 29 Oct 2019 12:54:00 +0100https://www.newslocker.com/en-us/profession/call-center/zylpha-introduces-greenwoods-grm-to-document-bundling-environment/https://www.newslocker.com/en-us/profession/call-center/unpredictable-schedules-are-a-major-problem-for-us-workers/Fri, 25 Oct 2019 16:39:00 +0200https://www.newslocker.com/en-us/profession/call-center/unpredictable-schedules-are-a-major-problem-for-us-workers/https://www.newslocker.com/en-us/profession/call-center/kakapo-systems-adds-callback-queue-function/Fri, 25 Oct 2019 14:40:00 +0200https://www.newslocker.com/en-us/profession/call-center/kakapo-systems-adds-callback-queue-function/https://www.newslocker.com/en-us/profession/call-center/ntis-disabled-remote-agents-help-curb-call-center-attrition/Fri, 18 Oct 2019 14:31:00 +0200https://www.newslocker.com/en-us/profession/call-center/ntis-disabled-remote-agents-help-curb-call-center-attrition/https://www.newslocker.com/en-us/profession/call-center/what-is-self-scheduling-in-the-contact-center/Thu, 17 Oct 2019 12:43:00 +0200https://www.newslocker.com/en-us/profession/call-center/what-is-self-scheduling-in-the-contact-center/https://www.newslocker.com/en-us/profession/call-center/american-airlines-consolidating-call-center-operations/Fri, 11 Oct 2019 14:09:00 +0200https://www.newslocker.com/en-us/profession/call-center/american-airlines-consolidating-call-center-operations/https://www.newslocker.com/en-us/profession/call-center/bell-lamb-and-joynson-opts-for-zylphas-pay-as-you-bundle-document-solution/Tue, 08 Oct 2019 11:39:00 +0200https://www.newslocker.com/en-us/profession/call-center/bell-lamb-and-joynson-opts-for-zylphas-pay-as-you-bundle-document-solution/https://www.newslocker.com/en-us/profession/call-center/inside-marketing-sees-impact-of-modern-call-center-solution/Fri, 04 Oct 2019 16:26:00 +0200https://www.newslocker.com/en-us/profession/call-center/inside-marketing-sees-impact-of-modern-call-center-solution/https://www.newslocker.com/en-us/profession/call-center/adlv-survey-shows-clear-and-pressing-fleet-demand-for-the-dvsa-to-release-cpc-training-data/Tue, 01 Oct 2019 12:22:00 +0200https://www.newslocker.com/en-us/profession/call-center/adlv-survey-shows-clear-and-pressing-fleet-demand-for-the-dvsa-to-release-cpc-training-data/https://www.newslocker.com/en-us/profession/call-center/semafone-adds-new-accessibility-features-to-award-winning-cardprotect-voice-payments-solution/Mon, 30 Sep 2019 13:49:00 +0200https://www.newslocker.com/en-us/profession/call-center/semafone-adds-new-accessibility-features-to-award-winning-cardprotect-voice-payments-solution/https://www.newslocker.com/en-us/profession/call-center/tips-for-training-seasonal-contact-center-employees/Fri, 27 Sep 2019 12:32:00 +0200https://www.newslocker.com/en-us/profession/call-center/tips-for-training-seasonal-contact-center-employees/https://www.newslocker.com/en-us/profession/call-center/using-ai-to-improve-call-center-scheduling-and-management/Thu, 26 Sep 2019 12:28:00 +0200https://www.newslocker.com/en-us/profession/call-center/using-ai-to-improve-call-center-scheduling-and-management/https://www.newslocker.com/en-us/profession/call-center/its-time-for-omnichannel/Fri, 20 Sep 2019 16:05:00 +0200https://www.newslocker.com/en-us/profession/call-center/its-time-for-omnichannel/https://www.newslocker.com/en-us/profession/call-center/vodafone-brings-ai-chatbot-joe-to-fiji/Tue, 17 Sep 2019 12:10:00 +0200https://www.newslocker.com/en-us/profession/call-center/vodafone-brings-ai-chatbot-joe-to-fiji/https://www.newslocker.com/en-us/profession/call-center/zylphas-pay-as-you-bundle-software-drives-efficiency-and-client-care-at-ann-mccabe-solicitors/Tue, 17 Sep 2019 11:55:00 +0200https://www.newslocker.com/en-us/profession/call-center/zylphas-pay-as-you-bundle-software-drives-efficiency-and-client-care-at-ann-mccabe-solicitors/https://www.newslocker.com/en-us/profession/call-center/call-center-scheduling-helps-millennials-achieve-work-life-integration/Thu, 12 Sep 2019 14:42:00 +0200https://www.newslocker.com/en-us/profession/call-center/call-center-scheduling-helps-millennials-achieve-work-life-integration/https://www.newslocker.com/en-us/profession/call-center/new-north-carolina-911-call-center-will-meet-next-gen-demands/Thu, 05 Sep 2019 14:08:00 +0200https://www.newslocker.com/en-us/profession/call-center/new-north-carolina-911-call-center-will-meet-next-gen-demands/https://www.newslocker.com/en-us/profession/call-center/logicalis-acquires-cisco-portuguese-gold-partner-to-expand-its-offering-to-the-iberian-region/Tue, 03 Sep 2019 10:50:00 +0200https://www.newslocker.com/en-us/profession/call-center/logicalis-acquires-cisco-portuguese-gold-partner-to-expand-its-offering-to-the-iberian-region/https://www.newslocker.com/en-us/profession/call-center/custoda-and-verint-partner-to-provide-call-center-compliance/Thu, 29 Aug 2019 19:00:00 +0200https://www.newslocker.com/en-us/profession/call-center/custoda-and-verint-partner-to-provide-call-center-compliance/https://www.newslocker.com/en-us/profession/call-center/city-of-barrie-elevates-citizen-engagement-with-verint-solutions/Wed, 28 Aug 2019 16:06:00 +0200https://www.newslocker.com/en-us/profession/call-center/city-of-barrie-elevates-citizen-engagement-with-verint-solutions/https://www.newslocker.com/en-us/profession/call-center/mixing-employee-schedule-flexibility-and-optimum-coverage-in-the-call-center/Fri, 23 Aug 2019 17:05:00 +0200https://www.newslocker.com/en-us/profession/call-center/mixing-employee-schedule-flexibility-and-optimum-coverage-in-the-call-center/https://www.newslocker.com/en-us/profession/call-center/reducing-hold-times-for-better-customer-engagement/Thu, 15 Aug 2019 18:09:00 +0200https://www.newslocker.com/en-us/profession/call-center/reducing-hold-times-for-better-customer-engagement/https://www.newslocker.com/en-us/profession/call-center/californias-outdated-911-call-centers-slated-for-an-update/Thu, 15 Aug 2019 13:46:00 +0200https://www.newslocker.com/en-us/profession/call-center/californias-outdated-911-call-centers-slated-for-an-update/https://www.newslocker.com/en-us/profession/call-center/peer-amp-co-see-the-benefits-of-zylpha-document-bundling/Tue, 13 Aug 2019 12:41:00 +0200https://www.newslocker.com/en-us/profession/call-center/peer-amp-co-see-the-benefits-of-zylpha-document-bundling/https://www.newslocker.com/en-us/profession/call-center/the-benefits-of-non-emergency-311-call-centers/Fri, 09 Aug 2019 14:46:00 +0200https://www.newslocker.com/en-us/profession/call-center/the-benefits-of-non-emergency-311-call-centers/https://www.newslocker.com/en-us/profession/call-center/global-callcenter-solutions-to-employ-600-in-columbus-ga-columbus-ledger-enquirer/Fri, 09 Aug 2019 09:00:00 +0200https://www.newslocker.com/en-us/profession/call-center/global-callcenter-solutions-to-employ-600-in-columbus-ga-columbus-ledger-enquirer/https://www.newslocker.com/en-us/profession/call-center/empty-columbus-winn-dixie-had-a-5m-transformation-a-new-company-plans-to-employ-600-columbus-ledger-enquirer/Wed, 07 Aug 2019 22:46:00 +0200https://www.newslocker.com/en-us/profession/call-center/empty-columbus-winn-dixie-had-a-5m-transformation-a-new-company-plans-to-employ-600-columbus-ledger-enquirer/https://www.newslocker.com/en-us/profession/call-center/global-callcenter-solutions-to-employ-600-in-columbus-ga-columbus-columbus-ledger-enquirer/Wed, 07 Aug 2019 09:00:00 +0200https://www.newslocker.com/en-us/profession/call-center/global-callcenter-solutions-to-employ-600-in-columbus-ga-columbus-columbus-ledger-enquirer/https://www.newslocker.com/en-us/profession/call-center/empty-columbus-winn-dixie-had-a-5m-transformation-a-new-company-plans-to-employ-600-ledger-enquirercom/Wed, 07 Aug 2019 09:00:00 +0200https://www.newslocker.com/en-us/profession/call-center/empty-columbus-winn-dixie-had-a-5m-transformation-a-new-company-plans-to-employ-600-ledger-enquirercom/https://www.newslocker.com/en-us/profession/call-center/ga-governor-brian-kemp-to-participate-in-ribbon-cutting-for-global-callcenter-solutions-in-columbus-wtvm/Tue, 06 Aug 2019 18:20:00 +0200https://www.newslocker.com/en-us/profession/call-center/ga-governor-brian-kemp-to-participate-in-ribbon-cutting-for-global-callcenter-solutions-in-columbus-wtvm/https://www.newslocker.com/en-us/profession/call-center/ga-governor-brian-kemp-participates-in-ribbon-cutting-for-global-callcenter-solutions-in-columbus-wtvm/Tue, 06 Aug 2019 18:20:00 +0200https://www.newslocker.com/en-us/profession/call-center/ga-governor-brian-kemp-participates-in-ribbon-cutting-for-global-callcenter-solutions-in-columbus-wtvm/https://www.newslocker.com/en-us/profession/call-center/ga-governor-brian-kemp-participates-in-ribbon-cutting-for-global-callcenter-solutions-in-columbus-wtvmcom/Tue, 06 Aug 2019 09:00:00 +0200https://www.newslocker.com/en-us/profession/call-center/ga-governor-brian-kemp-participates-in-ribbon-cutting-for-global-callcenter-solutions-in-columbus-wtvmcom/https://www.newslocker.com/en-us/profession/call-center/suggestions-to-improve-call-center-shift-scheduling/Fri, 02 Aug 2019 15:48:00 +0200https://www.newslocker.com/en-us/profession/call-center/suggestions-to-improve-call-center-shift-scheduling/https://www.newslocker.com/en-us/profession/call-center/scheduling-more-accurately-during-busy-periods-in-the-contact-center/Wed, 31 Jul 2019 17:43:00 +0200https://www.newslocker.com/en-us/profession/call-center/scheduling-more-accurately-during-busy-periods-in-the-contact-center/https://www.newslocker.com/en-us/profession/call-center/exceptional-call-center-scheduling-begins-with-accurate-forecasting/Thu, 25 Jul 2019 16:04:00 +0200https://www.newslocker.com/en-us/profession/call-center/exceptional-call-center-scheduling-begins-with-accurate-forecasting/https://www.newslocker.com/en-us/profession/call-center/top-bakersfield-news-spectrum-to-close-callcenter-porch-pirate-wanted-by-police-more-hoodline/Wed, 24 Jul 2019 18:35:00 +0200https://www.newslocker.com/en-us/profession/call-center/top-bakersfield-news-spectrum-to-close-callcenter-porch-pirate-wanted-by-police-more-hoodline/https://www.newslocker.com/en-us/profession/call-center/top-bakersfield-news-spectrum-to-close-callcenter-porch-pirate-hoodline/Wed, 24 Jul 2019 09:00:00 +0200https://www.newslocker.com/en-us/profession/call-center/top-bakersfield-news-spectrum-to-close-callcenter-porch-pirate-hoodline/https://www.newslocker.com/en-us/profession/call-center/strategies-to-reduce-abandoned-calls-in-the-contact-center/Tue, 23 Jul 2019 15:51:00 +0200https://www.newslocker.com/en-us/profession/call-center/strategies-to-reduce-abandoned-calls-in-the-contact-center/https://www.newslocker.com/en-us/profession/call-center/getting-good-call-center-agents-to-stick-around/Fri, 19 Jul 2019 09:00:00 +0200https://www.newslocker.com/en-us/profession/call-center/getting-good-call-center-agents-to-stick-around/https://www.newslocker.com/en-us/profession/call-center/using-call-center-scheduling-to-reduce-agent-burnout/Thu, 18 Jul 2019 13:37:00 +0200https://www.newslocker.com/en-us/profession/call-center/using-call-center-scheduling-to-reduce-agent-burnout/https://www.newslocker.com/en-us/profession/call-center/adlv-builds-dvla-business-case-for-online-fleet-access-to-cpc-training-amp-attendance-data/Wed, 17 Jul 2019 14:39:00 +0200https://www.newslocker.com/en-us/profession/call-center/adlv-builds-dvla-business-case-for-online-fleet-access-to-cpc-training-amp-attendance-data/https://www.newslocker.com/en-us/profession/call-center/nexa-law-adopts-zylphas-pay-as-you-go-bundling-for-leap/Wed, 17 Jul 2019 12:37:00 +0200https://www.newslocker.com/en-us/profession/call-center/nexa-law-adopts-zylphas-pay-as-you-go-bundling-for-leap/https://www.newslocker.com/en-us/profession/call-center/asc-announces-agreements-for-recording-and-analytics-for-microsoft-teams/Tue, 16 Jul 2019 11:29:00 +0200https://www.newslocker.com/en-us/profession/call-center/asc-announces-agreements-for-recording-and-analytics-for-microsoft-teams/https://www.newslocker.com/en-us/profession/call-center/holidays-wreak-havoc-with-call-center-schedules/Fri, 12 Jul 2019 13:44:00 +0200https://www.newslocker.com/en-us/profession/call-center/holidays-wreak-havoc-with-call-center-schedules/https://www.newslocker.com/en-us/profession/call-center/the-importance-of-call-center-response-during-weather-events/Fri, 12 Jul 2019 12:05:00 +0200https://www.newslocker.com/en-us/profession/call-center/the-importance-of-call-center-response-during-weather-events/https://www.newslocker.com/en-us/profession/call-center/confirmit-honoured-with-2019-customer-magazine-product-of-the-year-award/Thu, 11 Jul 2019 10:15:00 +0200https://www.newslocker.com/en-us/profession/call-center/confirmit-honoured-with-2019-customer-magazine-product-of-the-year-award/https://www.newslocker.com/en-us/profession/call-center/logicalis-acquires-it-services-business-with-an-extended-footprint-in-south-africa/Mon, 08 Jul 2019 11:01:00 +0200https://www.newslocker.com/en-us/profession/call-center/logicalis-acquires-it-services-business-with-an-extended-footprint-in-south-africa/https://www.newslocker.com/en-us/profession/call-center/emergency-call-centers-require-optimal-tools-amp-scheduling/Wed, 03 Jul 2019 09:00:00 +0200https://www.newslocker.com/en-us/profession/call-center/emergency-call-centers-require-optimal-tools-amp-scheduling/https://www.newslocker.com/en-us/profession/call-center/how-chatbots-fit-into-call-center-scheduling/Tue, 02 Jul 2019 15:59:00 +0200https://www.newslocker.com/en-us/profession/call-center/how-chatbots-fit-into-call-center-scheduling/https://www.newslocker.com/en-us/profession/call-center/dovaston-laws-leap-up-and-running-with-zylpha-bundling/Tue, 02 Jul 2019 12:09:00 +0200https://www.newslocker.com/en-us/profession/call-center/dovaston-laws-leap-up-and-running-with-zylpha-bundling/https://www.newslocker.com/en-us/profession/call-center/determining-the-right-number-of-agents-for-the-call-center/Thu, 27 Jun 2019 16:50:00 +0200https://www.newslocker.com/en-us/profession/call-center/determining-the-right-number-of-agents-for-the-call-center/https://www.newslocker.com/en-us/profession/call-center/duvet-days-bring-modern-flexibility-to-call-center-scheduling/Wed, 26 Jun 2019 15:08:00 +0200https://www.newslocker.com/en-us/profession/call-center/duvet-days-bring-modern-flexibility-to-call-center-scheduling/https://www.newslocker.com/en-us/profession/call-center/verint-engages-by-honoring-customers-and-partners/Fri, 21 Jun 2019 16:49:00 +0200https://www.newslocker.com/en-us/profession/call-center/verint-engages-by-honoring-customers-and-partners/https://www.newslocker.com/en-us/profession/call-center/st-louis-county-unveils-311-call-center/Fri, 21 Jun 2019 15:25:00 +0200https://www.newslocker.com/en-us/profession/call-center/st-louis-county-unveils-311-call-center/https://www.newslocker.com/en-us/profession/call-center/the-importance-of-schedule-adherence-on-the-customer-experience/Fri, 14 Jun 2019 14:10:00 +0200https://www.newslocker.com/en-us/profession/call-center/the-importance-of-schedule-adherence-on-the-customer-experience/https://www.newslocker.com/en-us/profession/call-center/first-pay-as-you-go-legal-bundling-tool-for-law-firms-as-zylpha-partners-with-leap/Wed, 12 Jun 2019 13:16:00 +0200https://www.newslocker.com/en-us/profession/call-center/first-pay-as-you-go-legal-bundling-tool-for-law-firms-as-zylpha-partners-with-leap/https://www.newslocker.com/en-us/profession/call-center/the-customer-experience-can-be-tied-directly-to-staffing-level-efficiency/Wed, 12 Jun 2019 13:00:00 +0200https://www.newslocker.com/en-us/profession/call-center/the-customer-experience-can-be-tied-directly-to-staffing-level-efficiency/https://www.newslocker.com/en-us/profession/call-center/ai-chatbot-helps-the-cyber-helpline-fight-nationwide-cyber-crime/Tue, 11 Jun 2019 11:00:00 +0200https://www.newslocker.com/en-us/profession/call-center/ai-chatbot-helps-the-cyber-helpline-fight-nationwide-cyber-crime/https://www.newslocker.com/en-us/profession/call-center/the-ai-summit-london-2019-parlamind-presents-first-omni-channel-intelligence-for-email-chat-and-telephone/Tue, 11 Jun 2019 10:30:00 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+0200https://www.newslocker.com/en-us/profession/call-center/tkc-digital-signs-strategic-partnership-agreement-with-contexta360-to-add-advanced-ai-and-speech-analytics-to-their-portfolio/https://www.newslocker.com/en-us/profession/call-center/emergency-call-centers-struggle-to-find-personnel/Thu, 23 May 2019 12:05:00 +0200https://www.newslocker.com/en-us/profession/call-center/emergency-call-centers-struggle-to-find-personnel/https://www.newslocker.com/en-us/profession/call-center/bavarian-insurance-company-awarded-for-innovative-use-of-service-technology/Wed, 22 May 2019 18:09:00 +0200https://www.newslocker.com/en-us/profession/call-center/bavarian-insurance-company-awarded-for-innovative-use-of-service-technology/https://www.newslocker.com/en-us/profession/call-center/want-to-do-call-center-scheduling-better-consider-set-hours/Mon, 20 May 2019 18:20:00 +0200https://www.newslocker.com/en-us/profession/call-center/want-to-do-call-center-scheduling-better-consider-set-hours/https://www.newslocker.com/en-us/profession/call-center/why-is-there-so-much-employee-turnover-in-the-contact-center/Fri, 17 May 2019 15:14:00 +0200https://www.newslocker.com/en-us/profession/call-center/why-is-there-so-much-employee-turnover-in-the-contact-center/https://www.newslocker.com/en-us/profession/call-center/understanding-schedule-adherence-in-the-contact-center/Thu, 16 May 2019 19:29:00 +0200https://www.newslocker.com/en-us/profession/call-center/understanding-schedule-adherence-in-the-contact-center/https://www.newslocker.com/en-us/profession/call-center/managing-absence-in-the-call-center/Thu, 09 May 2019 17:33:00 +0200https://www.newslocker.com/en-us/profession/call-center/managing-absence-in-the-call-center/https://www.newslocker.com/en-us/profession/call-center/igel-expands-unified-communications-capabilities-with-new-support-for-poly-headsets/Wed, 08 May 2019 16:00:00 +0200https://www.newslocker.com/en-us/profession/call-center/igel-expands-unified-communications-capabilities-with-new-support-for-poly-headsets/https://www.newslocker.com/en-us/profession/call-center/essential-call-center-scheduling-practices-to-keep-agents-and-customers-happy/Wed, 08 May 2019 15:22:00 +0200https://www.newslocker.com/en-us/profession/call-center/essential-call-center-scheduling-practices-to-keep-agents-and-customers-happy/https://www.newslocker.com/en-us/profession/call-center/houstons-new-911-call-center-can-withstand-major-hurricanes/Tue, 30 Apr 2019 19:49:00 +0200https://www.newslocker.com/en-us/profession/call-center/houstons-new-911-call-center-can-withstand-major-hurricanes/https://www.newslocker.com/en-us/profession/call-center/improving-call-center-scheduling-adherence-with-agent-engagement/Tue, 30 Apr 2019 14:34:00 +0200https://www.newslocker.com/en-us/profession/call-center/improving-call-center-scheduling-adherence-with-agent-engagement/https://www.newslocker.com/en-us/profession/call-center/improving-contact-center-morale-improves-schedule-adherence/Tue, 23 Apr 2019 13:12:00 +0200https://www.newslocker.com/en-us/profession/call-center/improving-contact-center-morale-improves-schedule-adherence/https://www.newslocker.com/en-us/profession/call-center/the-tricky-job-of-calculating-call-center-staffing-needs/Mon, 22 Apr 2019 12:03:00 +0200https://www.newslocker.com/en-us/profession/call-center/the-tricky-job-of-calculating-call-center-staffing-needs/https://www.newslocker.com/en-us/profession/call-center/strong-call-center-scheduling-starts-with-smart-hiring/Wed, 17 Apr 2019 18:41:00 +0200https://www.newslocker.com/en-us/profession/call-center/strong-call-center-scheduling-starts-with-smart-hiring/https://www.newslocker.com/en-us/profession/call-center/ways-to-improve-call-center-scheduling/Fri, 12 Apr 2019 16:28:00 +0200https://www.newslocker.com/en-us/profession/call-center/ways-to-improve-call-center-scheduling/https://www.newslocker.com/en-us/profession/call-center/birkett-long-smartens-aml-processes-with-zylphas-smartsearch-integration/Tue, 09 Apr 2019 12:48:00 +0200https://www.newslocker.com/en-us/profession/call-center/birkett-long-smartens-aml-processes-with-zylphas-smartsearch-integration/https://www.newslocker.com/en-us/profession/call-center/contact-center-satisfaction-index-indicates-slipping-customer-service-rates/Thu, 04 Apr 2019 18:58:00 +0200https://www.newslocker.com/en-us/profession/call-center/contact-center-satisfaction-index-indicates-slipping-customer-service-rates/https://www.newslocker.com/en-us/profession/call-center/understanding-agent-adherence-requires-some-psychoanalysis/Wed, 03 Apr 2019 19:17:00 +0200https://www.newslocker.com/en-us/profession/call-center/understanding-agent-adherence-requires-some-psychoanalysis/https://www.newslocker.com/en-us/profession/call-center/igel-teams-with-jabra-to-improve-collaboration-at-the-endpoint/Tue, 02 Apr 2019 16:00:00 +0200https://www.newslocker.com/en-us/profession/call-center/igel-teams-with-jabra-to-improve-collaboration-at-the-endpoint/https://www.newslocker.com/en-us/profession/call-center/call-center-scheduling-causes-canadian-cannabis-call-center-agents-to-unionize/Thu, 28 Mar 2019 16:49:00 +0100https://www.newslocker.com/en-us/profession/call-center/call-center-scheduling-causes-canadian-cannabis-call-center-agents-to-unionize/https://www.newslocker.com/en-us/profession/call-center/resilient-plc-recognised-as-an-investors-in-people-with-gold-standard/Thu, 28 Mar 2019 10:00:00 +0100https://www.newslocker.com/en-us/profession/call-center/resilient-plc-recognised-as-an-investors-in-people-with-gold-standard/https://www.newslocker.com/en-us/profession/call-center/survey-calls-for-improved-forecasting-tools-for-customer-service/Tue, 26 Mar 2019 16:07:00 +0100https://www.newslocker.com/en-us/profession/call-center/survey-calls-for-improved-forecasting-tools-for-customer-service/https://www.newslocker.com/en-us/profession/call-center/das-law-transforms-its-pi-operation-with-zylpha-integrations/Tue, 26 Mar 2019 12:05:00 +0100https://www.newslocker.com/en-us/profession/call-center/das-law-transforms-its-pi-operation-with-zylpha-integrations/https://www.newslocker.com/en-us/profession/call-center/g3-comms-secures-private-equity-backing-to-drive-ambitious-growth-strategy/Tue, 26 Mar 2019 11:00:00 +0100https://www.newslocker.com/en-us/profession/call-center/g3-comms-secures-private-equity-backing-to-drive-ambitious-growth-strategy/https://www.newslocker.com/en-us/profession/call-center/drive-agent-performance-with-call-center-scheduling/Fri, 22 Mar 2019 16:35:00 +0100https://www.newslocker.com/en-us/profession/call-center/drive-agent-performance-with-call-center-scheduling/https://www.newslocker.com/en-us/profession/call-center/tips-for-improving-schedule-adherence-in-the-contact-center/Thu, 21 Mar 2019 11:59:00 +0100https://www.newslocker.com/en-us/profession/call-center/tips-for-improving-schedule-adherence-in-the-contact-center/https://www.newslocker.com/en-us/profession/call-center/adlv-broadens-remit-to-offer-fleets-licence-insurance-training-international-and-grey-fleet-data-online/Wed, 20 Mar 2019 12:59:00 +0100https://www.newslocker.com/en-us/profession/call-center/adlv-broadens-remit-to-offer-fleets-licence-insurance-training-international-and-grey-fleet-data-online/https://www.newslocker.com/en-us/profession/call-center/g3-comms-announces-new-group-chief-technology-officer-david-blackburn/Mon, 18 Mar 2019 11:30:00 +0100https://www.newslocker.com/en-us/profession/call-center/g3-comms-announces-new-group-chief-technology-officer-david-blackburn/https://www.newslocker.com/en-us/profession/call-center/a-more-efficient-way-of-handling-the-customer-queue/Thu, 14 Mar 2019 15:20:00 +0100https://www.newslocker.com/en-us/profession/call-center/a-more-efficient-way-of-handling-the-customer-queue/https://www.newslocker.com/en-us/profession/call-center/employees-benefit-psychologically-from-regular-work-schedules/Tue, 12 Mar 2019 18:06:00 +0100https://www.newslocker.com/en-us/profession/call-center/employees-benefit-psychologically-from-regular-work-schedules/https://www.newslocker.com/en-us/profession/call-center/workforce-management-tools-key-to-call-center-scheduling/Thu, 07 Mar 2019 15:00:00 +0100https://www.newslocker.com/en-us/profession/call-center/workforce-management-tools-key-to-call-center-scheduling/https://www.newslocker.com/en-us/profession/call-center/in-the-contact-center-scheduling-solutions-pay-for-themselves/Wed, 06 Mar 2019 17:12:00 +0100https://www.newslocker.com/en-us/profession/call-center/in-the-contact-center-scheduling-solutions-pay-for-themselves/https://www.newslocker.com/en-us/profession/call-center/inoapps-interviews-oracle-blockchain-guru-for-latest-podcast/Wed, 06 Mar 2019 10:27:00 +0100https://www.newslocker.com/en-us/profession/call-center/inoapps-interviews-oracle-blockchain-guru-for-latest-podcast/https://www.newslocker.com/en-us/profession/call-center/sytel-and-afiniti-partner-to-bring-world-leading-ai-products-to-the-contact-center-to-enhance-agent-performance-and-improve-customer-experience/Thu, 28 Feb 2019 15:00:00 +0100https://www.newslocker.com/en-us/profession/call-center/sytel-and-afiniti-partner-to-bring-world-leading-ai-products-to-the-contact-center-to-enhance-agent-performance-and-improve-customer-experience/https://www.newslocker.com/en-us/profession/call-center/predictive-worker-scheduling-leads-to-health-and-other-benefits/Thu, 28 Feb 2019 14:23:00 +0100https://www.newslocker.com/en-us/profession/call-center/predictive-worker-scheduling-leads-to-health-and-other-benefits/https://www.newslocker.com/en-us/profession/call-center/confirmit-wins-gold-stevie-award-for-business-intelligence-solutions/Thu, 28 Feb 2019 10:15:00 +0100https://www.newslocker.com/en-us/profession/call-center/confirmit-wins-gold-stevie-award-for-business-intelligence-solutions/https://www.newslocker.com/en-us/profession/call-center/anthony-collins-solicitors-opts-for-zylpha-bundling/Wed, 27 Feb 2019 13:37:00 +0100https://www.newslocker.com/en-us/profession/call-center/anthony-collins-solicitors-opts-for-zylpha-bundling/https://www.newslocker.com/en-us/profession/call-center/i2x-ki-software-fr-callcenter-berzeugt-investoren-wirtschaftswoche/Tue, 26 Feb 2019 09:00:00 +0100https://www.newslocker.com/en-us/profession/call-center/i2x-ki-software-fr-callcenter-berzeugt-investoren-wirtschaftswoche/https://www.newslocker.com/en-us/profession/call-center/more-flexible-call-center-scheduling-good-for-agents-and-customers/Mon, 25 Feb 2019 17:46:00 +0100https://www.newslocker.com/en-us/profession/call-center/more-flexible-call-center-scheduling-good-for-agents-and-customers/https://www.newslocker.com/en-us/profession/call-center/how-to-make-the-best-of-your-top-agents-with-scheduling-and-incentives/Mon, 25 Feb 2019 14:05:00 +0100https://www.newslocker.com/en-us/profession/call-center/how-to-make-the-best-of-your-top-agents-with-scheduling-and-incentives/https://www.newslocker.com/en-us/profession/call-center/bt-re-signs-five-year-contract-with-resilient-plc/Mon, 25 Feb 2019 10:00:00 +0100https://www.newslocker.com/en-us/profession/call-center/bt-re-signs-five-year-contract-with-resilient-plc/https://www.newslocker.com/en-us/profession/call-center/streamlining-the-customer-experience/Fri, 15 Feb 2019 12:06:00 +0100https://www.newslocker.com/en-us/profession/call-center/streamlining-the-customer-experience/https://www.newslocker.com/en-us/profession/call-center/tips-for-improving-call-center-agent-scheduling/Thu, 14 Feb 2019 18:01:00 +0100https://www.newslocker.com/en-us/profession/call-center/tips-for-improving-call-center-agent-scheduling/https://www.newslocker.com/en-us/profession/call-center/improving-your-forecasting-in-the-contact-center/Thu, 07 Feb 2019 18:59:00 +0100https://www.newslocker.com/en-us/profession/call-center/improving-your-forecasting-in-the-contact-center/https://www.newslocker.com/en-us/profession/call-center/semafone-appoints-new-ceo-gary-e-barnett-to-fuel-global-growth/Thu, 07 Feb 2019 12:02:00 +0100https://www.newslocker.com/en-us/profession/call-center/semafone-appoints-new-ceo-gary-e-barnett-to-fuel-global-growth/https://www.newslocker.com/en-us/profession/call-center/3-things-your-call-center-scheduling-software-should-include/Wed, 06 Feb 2019 15:09:00 +0100https://www.newslocker.com/en-us/profession/call-center/3-things-your-call-center-scheduling-software-should-include/https://www.newslocker.com/en-us/profession/call-center/aareon-housing-technology-chosen-to-drive-efficiency-and-customer-self-service-at-magna/Wed, 30 Jan 2019 12:35:00 +0100https://www.newslocker.com/en-us/profession/call-center/aareon-housing-technology-chosen-to-drive-efficiency-and-customer-self-service-at-magna/https://www.newslocker.com/en-us/profession/call-center/womble-bond-dickinson-equips-real-estate-team-with-zylphas-edrs-integration/Tue, 29 Jan 2019 12:54:00 +0100https://www.newslocker.com/en-us/profession/call-center/womble-bond-dickinson-equips-real-estate-team-with-zylphas-edrs-integration/https://www.newslocker.com/en-us/profession/call-center/semafone-starts-2019-with-third-pci-award-for-excellence/Fri, 25 Jan 2019 13:05:00 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Rede de hotéis aumenta reservas de hospedagem em 30% com solução de contact center em nuvem 30/11/2018 02:19. Com o próposito de melhorar o desempenho operacional e o gerenciamento de reservas dos hóspedes, a rede de hotéis Palace ...]]>https://www.newslocker.com/en-us/profession/call-center/palace-resorts-integra-atendimento-callcenterinfbr/Fri, 30 Nov 2018 17:20:00 +0100https://www.newslocker.com/en-us/profession/call-center/palace-resorts-integra-atendimento-callcenterinfbr/ Tagesspiegel
29.11.2018, 18:23 Uhr. Deutsche Islamkonferenz : Callcenter für Muslime. Die Islamkonferenz startet neu und mit neuen Akteuren. Schade für die alten, die sich als schwach erwiesen haben. Und eine Chance für gute neue. Ein Kommentar. Andrea Dernbach.and more »]]>https://www.newslocker.com/en-us/profession/call-center/callcenter-fr-muslime-tagesspiegel/Thu, 29 Nov 2018 18:29:00 +0100https://www.newslocker.com/en-us/profession/call-center/callcenter-fr-muslime-tagesspiegel/ Callcenter.inf.br
Com o objetivo de tornar mais ágil o relacionamento com os clientes, a Unimed São José do Rio Preto investiu nas soluções de CRM omnichannel e Assistente Virtual Inteligente (AVI) da Plusoft. A aposta já vem dando resultado. Em menos de um ano, ...]]>https://www.newslocker.com/en-us/profession/call-center/tudo-integrado-callcenterinfbr/Thu, 29 Nov 2018 15:24:00 +0100https://www.newslocker.com/en-us/profession/call-center/tudo-integrado-callcenterinfbr/ O líder precisa ser um bom comunicador?
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Gestor que quer inspirar, ser referência e estar à frente de equipes deve saber ouvir 29/11/2018 09:22. » Marcelo Tertuliano. Autor: Marcelo Tertuliano. Este ano, recebi a missão de liderar um grande projeto de reestruturação de processos para a ...and more »]]>https://www.newslocker.com/en-us/profession/call-center/o-lder-precisa-ser-um-bom-comunicador-callcenterinfbr/Thu, 29 Nov 2018 12:24:00 +0100https://www.newslocker.com/en-us/profession/call-center/o-lder-precisa-ser-um-bom-comunicador-callcenterinfbr/https://www.newslocker.com/en-us/profession/call-center/cross-channel-solutions-address-our-instincts/Thu, 29 Nov 2018 12:11:00 +0100https://www.newslocker.com/en-us/profession/call-center/cross-channel-solutions-address-our-instincts/ Mudança no comando da NEC no Brasil
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A Nec anuncia Yasushi Tanabe como o presidente da operação brasileira. O executivo de origem japonesa detém uma extensa carreira de 29 anos na empresa, que começou na sede no Japão. Tanabe, de 52 anos, é formado em economia e já atuou em ...and more »]]>https://www.newslocker.com/en-us/profession/call-center/mudana-no-comando-da-nec-no-brasil-callcenterinfbr/Wed, 28 Nov 2018 19:47:00 +0100https://www.newslocker.com/en-us/profession/call-center/mudana-no-comando-da-nec-no-brasil-callcenterinfbr/ Como se comunicar na era digital?
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Tecnologias de transformação virtual são capazes de responder à demanda do cliente 30/11/2018 10:06. » Carlos Henrique Mencaci. Autor: Carlos Henrique Mencaci. Quem acompanha as notícias percebe o crescimento acelerado do mundo digital.]]>https://www.newslocker.com/en-us/profession/call-center/como-se-comunicar-na-era-digital-callcenterinfbr/Wed, 28 Nov 2018 17:18:00 +0100https://www.newslocker.com/en-us/profession/call-center/como-se-comunicar-na-era-digital-callcenterinfbr/ Transições de carreira
Callcenter.inf.br
Autora: Yara Leal de Carvalho. O mundo corporativo atual exige dos executivos receptividade para mudanças frequentes, sejam de cargo, área, País ou ainda de nível hierárquico dentro da estrutura da empresa. Segundo modelo proposto por William ...and more »]]>https://www.newslocker.com/en-us/profession/call-center/transies-de-carreira-callcenterinfbr/Wed, 28 Nov 2018 13:12:00 +0100https://www.newslocker.com/en-us/profession/call-center/transies-de-carreira-callcenterinfbr/https://www.newslocker.com/en-us/profession/call-center/zylpha-signs-with-docusign/Wed, 28 Nov 2018 13:05:00 +0100https://www.newslocker.com/en-us/profession/call-center/zylpha-signs-with-docusign/https://www.newslocker.com/en-us/profession/call-center/how-amp-why-to-reduce-call-center-wait-times/Wed, 28 Nov 2018 11:10:00 +0100https://www.newslocker.com/en-us/profession/call-center/how-amp-why-to-reduce-call-center-wait-times/ Callcenter.inf.br
A Nissan do Brasil desenvolveu, em parceria com a startup Prometheus, o Nissan Pre-Trail. O projeto utiliza inteligência artificial para oferecer aos consumidores o recurso de chatbot, que vai permitir atendimento e venda de carros sem nenhuma ...]]>https://www.newslocker.com/en-us/profession/call-center/nissan-adota-chatbot-callcenterinfbr/Tue, 27 Nov 2018 15:46:00 +0100https://www.newslocker.com/en-us/profession/call-center/nissan-adota-chatbot-callcenterinfbr/ Você sabe o que é people analytics?
Callcenter.inf.br
Autor: Alessandro Garcia. Acredito que seja uma ótima oportunidade para falarmos sobre a aplicação do People Analytics nos negócios. É por meio dessa análise que muitos gestores conseguem descobrir diversos gargalos dentro de uma organização e ...]]>https://www.newslocker.com/en-us/profession/call-center/voc-sabe-o-que-people-analytics-callcenterinfbr/Tue, 27 Nov 2018 13:10:00 +0100https://www.newslocker.com/en-us/profession/call-center/voc-sabe-o-que-people-analytics-callcenterinfbr/ Solução OTRS chega a versão 7
Callcenter.inf.br
Com foco em precisão e rapidez, pacote de gestão de serviços tem nova interface e recursos 26/11/2018 12:04. » Christopher Kuhn. O Grupo OTRS lança o OTRS 7, versão mais recente do pacote de gerenciamento de serviços alinhada aos conceitos de ...]]>https://www.newslocker.com/en-us/profession/call-center/soluo-otrs-chega-a-verso-7-callcenterinfbr/Mon, 26 Nov 2018 16:04:00 +0100https://www.newslocker.com/en-us/profession/call-center/soluo-otrs-chega-a-verso-7-callcenterinfbr/ Callcenter.inf.br
No próximo dia 28, a Aktie Now promove um evento voltado ao customer service, em São Paulo. O evento irá alternar palestras e momentos de networking. O CEO da Aktie Now, Bruno Stuchi, comandará a abertura do evento falando sobre o futuro do ...]]>https://www.newslocker.com/en-us/profession/call-center/aktie-now-debate-customer-service-callcenterinfbr/Fri, 23 Nov 2018 17:15:00 +0100https://www.newslocker.com/en-us/profession/call-center/aktie-now-debate-customer-service-callcenterinfbr/ Vantagens de usar chatbot na Black Friday
Callcenter.inf.br
Os chatbots são capazes de contribuir de diversas formas para a otimização de atendimento no varejo. Desde melhorias nos processos internos, a partir da integração com os sistemas de gestão, CRM e de estoque dos produtos, norteando, por exemplo, ...and more »]]>https://www.newslocker.com/en-us/profession/call-center/vantagens-de-usar-chatbot-na-black-friday-callcenterinfbr/Fri, 23 Nov 2018 14:58:00 +0100https://www.newslocker.com/en-us/profession/call-center/vantagens-de-usar-chatbot-na-black-friday-callcenterinfbr/ Callcenter.inf.br
Autor: Antônio Carlos Pereira. O ano de 2018 será conhecido como um divisor de águas para a segurança da informação mundial. Em maio, entrou em vigor na União Europeia o Regulamento Geral sobre a Proteção de Dados (General Data Protection ...and more »]]>https://www.newslocker.com/en-us/profession/call-center/corrida-pela-transparncia-callcenterinfbr/Fri, 23 Nov 2018 13:24:00 +0100https://www.newslocker.com/en-us/profession/call-center/corrida-pela-transparncia-callcenterinfbr/https://www.newslocker.com/en-us/profession/call-center/torus-and-aareon-collaborate-on-housing-management-solution/Thu, 22 Nov 2018 16:51:00 +0100https://www.newslocker.com/en-us/profession/call-center/torus-and-aareon-collaborate-on-housing-management-solution/ Em busca de sentido
Callcenter.inf.br
Autor: João Cosenza. Felicidade é, muitas vezes, indescritível para muitos de nós. Como uma névoa, você pode vê-la de longe, densa e cheia de forma. Mas, suas partículas podem soltar e, de repente, torna-se fora de alcance, mesmo que elas estejam ao ...]]>https://www.newslocker.com/en-us/profession/call-center/em-busca-de-sentido-callcenterinfbr/Thu, 22 Nov 2018 13:12:00 +0100https://www.newslocker.com/en-us/profession/call-center/em-busca-de-sentido-callcenterinfbr/https://www.newslocker.com/en-us/profession/call-center/adlv-expects-marked-growth-for-online-checks-by-local-authority-fleets-as-dvla-ends-dlc-option/Thu, 22 Nov 2018 11:39:00 +0100https://www.newslocker.com/en-us/profession/call-center/adlv-expects-marked-growth-for-online-checks-by-local-authority-fleets-as-dvla-ends-dlc-option/ Callcenter: ''Nell'industria dell'alienazione ti contano i minuti della pipì''
Voce Nuova Tv
TORINO - “Mi sono infiltrata in un callcenter perché volevo provare di persona le assurde condizioni di lavoro che sapevo essere al limite dell'assurdo. E una volta assunta mi è stato dato subito il target dei secondi per ogni attività che potevo ...and more »]]>https://www.newslocker.com/en-us/profession/call-center/callcenter-nellindustria-dellalienazione-ti-contano-i-minuti-della-pipigrave-voce-nuova-tv/Thu, 22 Nov 2018 10:26:00 +0100https://www.newslocker.com/en-us/profession/call-center/callcenter-nellindustria-dellalienazione-ti-contano-i-minuti-della-pipigrave-voce-nuova-tv/ Callcenter.inf.br
A Central de Atendimento Alô Trabalho, canal de comunicação direto entre o Ministério do Trabalho e o cidadão brasileiro, recebeu 2.151.334 ligações, entre janeiro e outubro deste ano, para esclarecer dúvidas sobre ações, programas e serviços da pasta.]]>https://www.newslocker.com/en-us/profession/call-center/al-trabalho-comemora-nmeros-de-atendimento-callcenterinfbr/Wed, 21 Nov 2018 17:38:00 +0100https://www.newslocker.com/en-us/profession/call-center/al-trabalho-comemora-nmeros-de-atendimento-callcenterinfbr/https://www.newslocker.com/en-us/profession/call-center/how-contact-centers-can-get-their-agents-pumped-up/Wed, 21 Nov 2018 17:14:00 +0100https://www.newslocker.com/en-us/profession/call-center/how-contact-centers-can-get-their-agents-pumped-up/ Concentrix investe na diversidade
Callcenter.inf.br
Mesmo sendo maioria da população, as mulheres ainda são minoria em posições de liderança dentro das corporações. Por outro lado, as pesquisas cada vez mais apontam que quanto mais diversa uma companhia, mais produtivo e rentável também é o ...]]>https://www.newslocker.com/en-us/profession/call-center/concentrix-investe-na-diversidade-callcenterinfbr/Wed, 21 Nov 2018 15:33:00 +0100https://www.newslocker.com/en-us/profession/call-center/concentrix-investe-na-diversidade-callcenterinfbr/ Bedingte Geldstrafe für Callcenter-Chef
Liechtensteiner Vaterland
Die Staatsanwaltschaft und das Staatssekretariat für Wirtschaft (SECO) warfen dem Ehepaar am Montag vor Gericht unlauteren Wettbewerb vor. Die Staatsanwältin beantragte für den 54-jährigen Kaufmann eine bedingte Geldstrafe von 100 Tagessätzen zu ...and more »]]>https://www.newslocker.com/en-us/profession/call-center/bedingte-geldstrafe-fr-callcenter-chef-liechtensteiner-vaterland/Tue, 20 Nov 2018 14:04:00 +0100https://www.newslocker.com/en-us/profession/call-center/bedingte-geldstrafe-fr-callcenter-chef-liechtensteiner-vaterland/ Oberbayerisches Volksblatt
Aschau/Prien – Die Serie von Anrufen durch Callcenter-Betrüger, die sich als Polizei-beamte ausgeben und damit versuchen, ältere Menschen um ihre Ersparnisse bringen, hält weiter an. Allein am Dienstag wurden neun Anrufe dieser Art in Aschau und ...and more »]]>https://www.newslocker.com/en-us/profession/call-center/aschauprien-die-serie-von-anrufen-durch-callcenter-betrger-die-sich-als-oberbayerisches-volksblatt/Fri, 16 Nov 2018 02:26:00 +0100https://www.newslocker.com/en-us/profession/call-center/aschauprien-die-serie-von-anrufen-durch-callcenter-betrger-die-sich-als-oberbayerisches-volksblatt/ Stedendriehoek (persbericht) (Blog)
Ruimte voor doorgroeimogelijkheden en persoonlijke groei. Wat ga je doen?*. 1 jaar (Aanbevolen). Je wordt intensief begeleid en getraind tot je zelf het werk... €8,50 - €11,00 per uur. Van Indeed - Tue, 27 Nov 2018 16:19:55 GMT - Toon alle vacatures in ...]]>https://www.newslocker.com/en-us/profession/call-center/scholieren-bijbaan-callcenter-medewerker-adviesbureau-besparenkan-deventer-stedendriehoek-persbericht-blog/Fri, 16 Nov 2018 01:00:00 +0100https://www.newslocker.com/en-us/profession/call-center/scholieren-bijbaan-callcenter-medewerker-adviesbureau-besparenkan-deventer-stedendriehoek-persbericht-blog/ Rheintaler Callcenter-Geschäftsführer vor Gericht
FM1Today
Eine Gruppe von Telefonmarketing-Firmen hat mit ihren Verkaufsmethoden Kunden in der ganzen Schweiz verärgert. Es kam zu Dutzenden von Beschwerden. Zwei Verantwortliche stehen kommende Woche vor dem St.Galler Kantonsgericht. Sie fordern ...and more »]]>https://www.newslocker.com/en-us/profession/call-center/rheintaler-callcenter-geschftsfhrer-vor-gericht-fm1today/Thu, 15 Nov 2018 09:43:00 +0100https://www.newslocker.com/en-us/profession/call-center/rheintaler-callcenter-geschftsfhrer-vor-gericht-fm1today/ Callcenter.inf.br
Smart Learning reúne tecnologia e conteúdo customizado para otimizar capacitação 14/11/2018 02:36. A Liq anuncia o lançamento da Smart Learning, solução de treinamento que complementa a plataforma Liq Learning, utilizando tecnologia e conteúdo ...]]>https://www.newslocker.com/en-us/profession/call-center/liq-lana-ferramenta-de-treinamento-callcenterinfbr/Wed, 14 Nov 2018 17:48:00 +0100https://www.newslocker.com/en-us/profession/call-center/liq-lana-ferramenta-de-treinamento-callcenterinfbr/https://www.newslocker.com/en-us/profession/call-center/smart-forecasting-looks-at-historical-current-conditions/Wed, 14 Nov 2018 14:57:00 +0100https://www.newslocker.com/en-us/profession/call-center/smart-forecasting-looks-at-historical-current-conditions/https://www.newslocker.com/en-us/profession/call-center/neural-technologies-at-tm-forum-digital-integration-of-assets-is-key-for-digital-transformation-success/Wed, 14 Nov 2018 10:00:00 +0100https://www.newslocker.com/en-us/profession/call-center/neural-technologies-at-tm-forum-digital-integration-of-assets-is-key-for-digital-transformation-success/ Callcenter.inf.br
A Atento está contratando 500 profissionais em Ribeirão Preto para a área de atendimento ao cliente. Os candidatos interessados em uma das vagas, não ...and more »]]>https://www.newslocker.com/en-us/profession/call-center/callcenterinfbr-rh-atento-abre-500-vagas-em-ribeiro-preto-callcenterinfbr/Tue, 13 Nov 2018 17:57:00 +0100https://www.newslocker.com/en-us/profession/call-center/callcenterinfbr-rh-atento-abre-500-vagas-em-ribeiro-preto-callcenterinfbr/ O valor do cliente insatisfeito
Callcenter.inf.br
Autor: Ricardo Gorski. A popularização da tecnologia mudou completamente a maneira de nos relacionarmos com o mundo. Para o varejo, essa mudança impactou o hábito, o perfil do consumidor e a tendência é que as compras migrem cada vez mais para ...]]>https://www.newslocker.com/en-us/profession/call-center/o-valor-do-cliente-insatisfeito-callcenterinfbr/Tue, 13 Nov 2018 13:26:00 +0100https://www.newslocker.com/en-us/profession/call-center/o-valor-do-cliente-insatisfeito-callcenterinfbr/https://www.newslocker.com/en-us/profession/call-center/newvoicemedia-wins-digital-innovation-award-for-speech-analytics-solution/Tue, 13 Nov 2018 10:00:00 +0100https://www.newslocker.com/en-us/profession/call-center/newvoicemedia-wins-digital-innovation-award-for-speech-analytics-solution/ Callcenter.inf.br - Produtos - Altitude lança Xperience in a Box
Callcenter.inf.br
A Altitude Software apresenta sua nova solução Xperience in a Box, pacote que combina as características do Altitude Xperience e adapta-se a diferentes ...and more »]]>https://www.newslocker.com/en-us/profession/call-center/callcenterinfbr-produtos-altitude-lana-xperience-in-a-box-callcenterinfbr/Mon, 12 Nov 2018 18:13:00 +0100https://www.newslocker.com/en-us/profession/call-center/callcenterinfbr-produtos-altitude-lana-xperience-in-a-box-callcenterinfbr/ Callcenter.inf.br
O Governo do estado de São Paulo não poderá cobrar multas no valor de R$ 25 milhões aplicada à Telefônica (Vivo) por terceirização de call center operada ...and more »]]>https://www.newslocker.com/en-us/profession/call-center/callcenterinfbr-legislao-vivo-no-precisar-pagar-multa-ao-callcenterinfbr/Mon, 12 Nov 2018 17:41:00 +0100https://www.newslocker.com/en-us/profession/call-center/callcenterinfbr-legislao-vivo-no-precisar-pagar-multa-ao-callcenterinfbr/ Callcenter concurrentieslag: “We worden nog meer uitgeperst”
DeWereldMorgen.be
Stijgende werkdruk, flexibiliteit, constant monitoring en sancties als de opgelegde doelstellingen niet gehaald worden. De werknemers zijn de dupe van de felle concurrentieslag tussen de callcenters. We spraken met Karina die al negen jaar in een ...]]>https://www.newslocker.com/en-us/profession/call-center/callcenter-concurrentieslag-we-worden-nog-meer-uitgeperst-dewereldmorgenbe/Mon, 12 Nov 2018 16:21:00 +0100https://www.newslocker.com/en-us/profession/call-center/callcenter-concurrentieslag-we-worden-nog-meer-uitgeperst-dewereldmorgenbe/ DialMyApp chega ao Brasil
Callcenter.inf.br
A empresa de tecnologia sueco-israelense MB Technologies chega ao Brasil com a DialMyApp, plataforma SaaS voltada para a aceleração digital de empresas com alto volume de chamadas no call center. Escalável, a solução busca melhorar o ...]]>https://www.newslocker.com/en-us/profession/call-center/dialmyapp-chega-ao-brasil-callcenterinfbr/Mon, 12 Nov 2018 15:56:00 +0100https://www.newslocker.com/en-us/profession/call-center/dialmyapp-chega-ao-brasil-callcenterinfbr/ Callcenter.inf.br
A Intelbras patrocina a Virada Social, que acontece entre os dias 07 e 11 de novembro, em Florianópolis (SC). O evento idealizado pelo Instituto Cidade com Carinho tem como objetivo promover a inclusão de PCDs (pessoas com deficiência e doenças ...]]>https://www.newslocker.com/en-us/profession/call-center/intelbras-participa-de-virada-social-callcenterinfbr/Fri, 09 Nov 2018 17:40:00 +0100https://www.newslocker.com/en-us/profession/call-center/intelbras-participa-de-virada-social-callcenterinfbr/ Callcenter.inf.br
Willian Pimentel será diretor para América Latina e Caribe e José Leal assume no Brasil 09/11/2018 12:09. A Citrix anuncia Willian Pimentel como diretor de canais e alianças para a América Latina e Caribe. Ele será responsável pela estratégia regional ...]]>https://www.newslocker.com/en-us/profession/call-center/mudanas-na-rea-de-canais-da-citrix-callcenterinfbr/Fri, 09 Nov 2018 15:12:00 +0100https://www.newslocker.com/en-us/profession/call-center/mudanas-na-rea-de-canais-da-citrix-callcenterinfbr/ Preparado para o RH do futuro?
Callcenter.inf.br
Autor: Leonardo Albuquerque. O mundo está evoluindo a passos largos e não penas o RH, mas qualquer área precisa estar atenta e acompanhar as transformações, até porque para a sobrevivência de um departamento ele precisa ser cada vez mais útil e ...]]>https://www.newslocker.com/en-us/profession/call-center/preparado-para-o-rh-do-futuro-callcenterinfbr/Fri, 09 Nov 2018 13:17:00 +0100https://www.newslocker.com/en-us/profession/call-center/preparado-para-o-rh-do-futuro-callcenterinfbr/ Avaya recebe prêmio da Frost & Sullivan
Callcenter.inf.br
Empresa é reconhecida na categoria Inovação e Liderança Estratégica Competitiva 08/11/2018 02:34. A Avaya recebeu o prêmio Frost & Sullivan na categoria "Inovação e Liderança Estratégica Competitiva 2018" para o setor de Comunicação Empresarial ...]]>https://www.newslocker.com/en-us/profession/call-center/avaya-recebe-precircmio-da-frost-amp-sullivan-callcenterinfbr/Thu, 08 Nov 2018 17:46:00 +0100https://www.newslocker.com/en-us/profession/call-center/avaya-recebe-precircmio-da-frost-amp-sullivan-callcenterinfbr/https://www.newslocker.com/en-us/profession/call-center/contact-center-scheduling-has-wide-ranging-effects/Thu, 08 Nov 2018 16:28:00 +0100https://www.newslocker.com/en-us/profession/call-center/contact-center-scheduling-has-wide-ranging-effects/ Callcenter und Leadmanagement: Die Ruhe nach dem Sturm
kfz-betrieb
Seit der Einführung des Leadmanagementsystems Dealerdesk hat sich im Autohaus Röder vieles zum Positiven gewendet: Die Mitarbeiter sind entspannter, die Kunden zufriedener, und die Führungskräfte wissen immer was läuft – und was nicht. 08.11.18 ...]]>https://www.newslocker.com/en-us/profession/call-center/callcenter-und-leadmanagement-die-ruhe-nach-dem-sturm-kfz-betrieb/Thu, 08 Nov 2018 14:56:00 +0100https://www.newslocker.com/en-us/profession/call-center/callcenter-und-leadmanagement-die-ruhe-nach-dem-sturm-kfz-betrieb/ Reforma Trabalhista precisa provar para que veio
Callcenter.inf.br
Autora: Dilma Rodrigues. Dia 11 de novembro a Reforma Trabalhista completa 1 ano de existência e existem algumas correntes, há quem entenda que ela atingiu os objetivos pretendidos, renovou a legislação e desmistificou alguns receios para ...]]>https://www.newslocker.com/en-us/profession/call-center/reforma-trabalhista-precisa-provar-para-que-veio-callcenterinfbr/Thu, 08 Nov 2018 13:14:00 +0100https://www.newslocker.com/en-us/profession/call-center/reforma-trabalhista-precisa-provar-para-que-veio-callcenterinfbr/ Oberallgäuer Rentnerin wird Opfer eines Callcenter-Betrugs und überweist 1.325 ...
all-in.de - Das Allgäu Online!
Eine betagte Rentnerin wurde Opfer eines sogenannten Callcenter-Betrugs. Die Seniorin wurde in den vergangenen Tagen mehrmals angerufen. Die Anrufer behaupteten, dass gegen die Dame eine Strafanzeige vorliegen würde, welche gegen eine ...]]>https://www.newslocker.com/en-us/profession/call-center/oberallguer-rentnerin-wird-opfer-eines-callcenter-betrugs-und-berweist-1325-all-inde-das-allgu-online/Thu, 08 Nov 2018 11:55:00 +0100https://www.newslocker.com/en-us/profession/call-center/oberallguer-rentnerin-wird-opfer-eines-callcenter-betrugs-und-berweist-1325-all-inde-das-allgu-online/ Monitoria completa
Callcenter.inf.br
Wittel implementa solução We-Tools em provedor de serviços de outsourcing de contact center no México 07/11/2018 02:17. » Marcelo Penteado. A Wittel anunciou a implementação da solução "WE-Tools" em um dos maiores provedores de serviços de ...]]>https://www.newslocker.com/en-us/profession/call-center/monitoria-completa-callcenterinfbr/Wed, 07 Nov 2018 17:22:00 +0100https://www.newslocker.com/en-us/profession/call-center/monitoria-completa-callcenterinfbr/ Callflex inaugura escritório em São Paulo
Callcenter.inf.br
Com 10 anos de atuação, a Callflex inaugurou mais um escritório em São Paulo. Localizado na Vila Mariana, o espaço conta com 250 m² e arquitetura moderna, que inclui novo conceito com ambientes integrados e descontraídos para facilitar e inspirar a ...]]>https://www.newslocker.com/en-us/profession/call-center/callflex-inaugura-escritrio-em-so-paulo-callcenterinfbr/Wed, 07 Nov 2018 15:27:00 +0100https://www.newslocker.com/en-us/profession/call-center/callflex-inaugura-escritrio-em-so-paulo-callcenterinfbr/ Callcenter.inf.br
Frase do vice-presidente de operações e transformação digital da Algar Tech, Silvio Passos, retirada da matéria "Toda a empresa em torno da LGPD". Comente a Matéria Envie para um amigo Imprimir a Matéria. Compartilhe. Twitter Facebook Linkedin ...]]>https://www.newslocker.com/en-us/profession/call-center/com-a-lgpd-teremos-clareza-juriacutedica-na-coleta-uso-processamento-e-no-armazenamento-de-dados-dos-clientes-callcenterinfbr/Wed, 07 Nov 2018 15:14:00 +0100https://www.newslocker.com/en-us/profession/call-center/com-a-lgpd-teremos-clareza-juriacutedica-na-coleta-uso-processamento-e-no-armazenamento-de-dados-dos-clientes-callcenterinfbr/https://www.newslocker.com/en-us/profession/call-center/zylphas-all-new-bundling-system-transforms-legal-documentation-standards/Wed, 07 Nov 2018 11:10:00 +0100https://www.newslocker.com/en-us/profession/call-center/zylphas-all-new-bundling-system-transforms-legal-documentation-standards/ Vasabladet
Ett svenskt callcenter som är öppet dygnet runt i Åbo. Med det vill Egentliga Finlands sjukvårdsdistrikt bli bättre på att bemöta svenskspråkiga i vården. Fler verktyg plockas fram. Mayvor Stagnäs. |. Logga in för att följa skribenten. Du hittar dina ...and more »]]>https://www.newslocker.com/en-us/profession/call-center/nytt-callcenter-i-bo-ska-ge-svar-p-svenska-vrdfrgor-vasabladet/Tue, 06 Nov 2018 18:13:00 +0100https://www.newslocker.com/en-us/profession/call-center/nytt-callcenter-i-bo-ska-ge-svar-p-svenska-vrdfrgor-vasabladet/ Locaweb lança o Desk360
Callcenter.inf.br
Solução de atendimento online reúne informações de diversos canais em única plataforma 31/10/2018 12:50. » Higor Franco. Para melhor atender às necessidades de seus clientes, a Locaweb lança o Desk360. Integrado com e-mail, Facebook Messenger, ...and more »]]>https://www.newslocker.com/en-us/profession/call-center/locaweb-lana-o-desk360-callcenterinfbr/Tue, 06 Nov 2018 13:25:00 +0100https://www.newslocker.com/en-us/profession/call-center/locaweb-lana-o-desk360-callcenterinfbr/ So erkennen Sie lästige Callcenter Anrufe
Nau.ch
Callcenter-Anrufe sind diese Tage wieder besonder häufig. Kostenlos lassen sich die Verkaufs-Anrufe erkennen. In fast jedem Fall. Ein Mann telefoniert mit einem Headset. - Keystone. Das Wichtigste in Kürze. Die kostenlose App Schweizer Telefonbuch ...]]>https://www.newslocker.com/en-us/profession/call-center/so-erkennen-sie-lstige-callcenter-anrufe-nauch/Mon, 05 Nov 2018 20:31:00 +0100https://www.newslocker.com/en-us/profession/call-center/so-erkennen-sie-lstige-callcenter-anrufe-nauch/ politicamentecorretto.com
Torino, 5 novembre 2018 - E' uscito il terzo romanzo della prolifica e instancabile scrittrice vercellese Barbara Appiano. "Il pianista velocista a cottimo" il titolo del nuovo romanzo intergenerazionale edito da Kimerik Editore, con prefazione della ...]]>https://www.newslocker.com/en-us/profession/call-center/callcenter-esce-il-libro-denuncia-sulle-condizioni-di-lavoro-politicamentecorrettocom/Mon, 05 Nov 2018 19:18:00 +0100https://www.newslocker.com/en-us/profession/call-center/callcenter-esce-il-libro-denuncia-sulle-condizioni-di-lavoro-politicamentecorrettocom/ Callcenter.inf.br
A Teleperformance lança sua nova marca e identidade visual. O nome TP, como é conhecida pelos clientes, parceiros e colaboradores, agora será usado em todos os materiais, incluindo o novo website. A logo agora também busca simbolizar a confiança, ...]]>https://www.newslocker.com/en-us/profession/call-center/teleperformance-renova-marca-callcenterinfbr/Mon, 05 Nov 2018 15:16:00 +0100https://www.newslocker.com/en-us/profession/call-center/teleperformance-renova-marca-callcenterinfbr/https://www.newslocker.com/en-us/profession/call-center/schedule-noncompliance-added-business-costs/Wed, 31 Oct 2018 17:53:00 +0100https://www.newslocker.com/en-us/profession/call-center/schedule-noncompliance-added-business-costs/ WESER-KURIER
Naive Schnäppchenjäger sind die liebste Klientel von Callcenter-Betrügern. Mit welchen Tricks sie arbeiten, und wie man sich vor ihnen schützen kann, zeigt jetzt eine TV-Doku. teilen · tweet · teilen. Vorsicht vor Telefonabzocke! Die ZDFzoom-Doku "Bei ...and more »]]>https://www.newslocker.com/en-us/profession/call-center/so-perfide-tricksen-die-callcenter-betrger-weser-kurier/Wed, 31 Oct 2018 17:21:00 +0100https://www.newslocker.com/en-us/profession/call-center/so-perfide-tricksen-die-callcenter-betrger-weser-kurier/ So perfide tricksen die Callcenter-Betrüger
Mittelbayerische
Ob billige Mobilfunkverträge, ein neuer Stromanbieter mit Schnäppchengarantie oder günstige Zeitschriftenabonnements - per Telefon kann einem so ziemlich alles angedreht und das Blaue vom Himmel versprochen werden. Oft genug verbergen sich hinter ...and more »]]>https://www.newslocker.com/en-us/profession/call-center/so-perfide-tricksen-die-callcenter-betrger-mittelbayerische/Wed, 31 Oct 2018 17:12:00 +0100https://www.newslocker.com/en-us/profession/call-center/so-perfide-tricksen-die-callcenter-betrger-mittelbayerische/ ZDFheute
Wenn das Telefon klingelt, sind immer häufiger Betrüger am anderen Ende der Leitung, die ihre Opfer mit teuren Abo-Fallen abzocken. Ein einträgliches Geschäft für kriminelle Banden, die meist vom Ausland aus agieren – weit weg von deutschen Ermittlern.]]>https://www.newslocker.com/en-us/profession/call-center/betrug-aus-dem-callcenter-zdfheute/Wed, 31 Oct 2018 15:11:00 +0100https://www.newslocker.com/en-us/profession/call-center/betrug-aus-dem-callcenter-zdfheute/https://www.newslocker.com/en-us/profession/call-center/aareon-360-portal-enables-social-landlords-to-digitally-transform-customer-staff-supplier-and-property-management-operations/Wed, 31 Oct 2018 11:10:00 +0100https://www.newslocker.com/en-us/profession/call-center/aareon-360-portal-enables-social-landlords-to-digitally-transform-customer-staff-supplier-and-property-management-operations/https://www.newslocker.com/en-us/profession/call-center/online-medical-records-company-webpt-enhances-customer-experience-and-agent-engagement-with-newvoicemedia/Wed, 31 Oct 2018 10:00:00 +0100https://www.newslocker.com/en-us/profession/call-center/online-medical-records-company-webpt-enhances-customer-experience-and-agent-engagement-with-newvoicemedia/https://www.newslocker.com/en-us/profession/call-center/how-to-prevent-call-abandonment/Wed, 31 Oct 2018 08:00:00 +0100https://www.newslocker.com/en-us/profession/call-center/how-to-prevent-call-abandonment/https://www.newslocker.com/en-us/profession/call-center/monet-unveils-amazon-connect-wfm-integration/Mon, 29 Oct 2018 17:11:00 +0100https://www.newslocker.com/en-us/profession/call-center/monet-unveils-amazon-connect-wfm-integration/ Start-up Guuru: Die Callcenter-Killer
bilanz.ch
Guuru will mit ihrer Softwareplattform den Kundendienst schneller, besser und günstiger machen – indem sich die Kunden selber gegenseitig helfen. Veröffentlicht 04.11.2018. Die Geschäftsidee? Der kostspielige und seelenlose Kundendienst von ...]]>https://www.newslocker.com/en-us/profession/call-center/start-up-guuru-die-callcenter-killer-bilanzch/Mon, 29 Oct 2018 14:38:00 +0100https://www.newslocker.com/en-us/profession/call-center/start-up-guuru-die-callcenter-killer-bilanzch/ bilanz.ch
Guuru will mit ihrer Softwareplattform den Kundendienst schneller, besser und günstiger machen – indem sich die Kunden selber gegenseitig helfen. Veröffentlicht vor 11 Stunden. Die Geschäftsidee? Der kostspielige und seelenlose Kundendienst von ...]]>https://www.newslocker.com/en-us/profession/call-center/die-callcenter-killer-bilanzch/Mon, 29 Oct 2018 14:38:00 +0100https://www.newslocker.com/en-us/profession/call-center/die-callcenter-killer-bilanzch/ Bei Anruf Abzocke: "ZDFzoom" über Betrug aus dem Callcenter
Presseportal.de (Pressemitteilung)
Mainz (ots) - Betrügereien am Telefon mit Zeitungs,- Strom- oder Mobilfunkverträgen, hinter denen meist teure Abo-Fallen stecken, sind ein Thema bei "ZDFzoom" am Mittwoch, 31. Oktober 2018, 22.45 Uhr, im ZDF. Die Dokumentation "Bei Anruf Abzocke ...
Bei Anruf Abzocke: "ZDFzoom" über Betrug aus dem Callcenter (FOTO)AktienCheckall 3 news articles »]]>https://www.newslocker.com/en-us/profession/call-center/bei-anruf-abzocke-zdfzoom-uumlber-betrug-aus-dem-callcenter-presseportalde-pressemitteilung/Mon, 29 Oct 2018 11:55:00 +0100https://www.newslocker.com/en-us/profession/call-center/bei-anruf-abzocke-zdfzoom-uumlber-betrug-aus-dem-callcenter-presseportalde-pressemitteilung/ ZDFheute
Wenn das Telefon klingelt, sind immer häufiger Betrüger am anderen Ende der Leitung. Sie bieten Zeitungen, Strom- oder Mobilfunkverträge an, hinter denen aber meist teure Abo-Fallen stecken. Beitragslänge: 29 min; Datum: 31.10.2018. Verfügbarkeit: ...and more »]]>https://www.newslocker.com/en-us/profession/call-center/bei-anruf-abzocke-betrug-aus-dem-callcenter-zdfheute/Mon, 29 Oct 2018 00:48:00 +0100https://www.newslocker.com/en-us/profession/call-center/bei-anruf-abzocke-betrug-aus-dem-callcenter-zdfheute/https://www.newslocker.com/en-us/profession/call-center/what-it-takes-to-make-a-contact-center-great/Thu, 25 Oct 2018 19:38:00 +0200https://www.newslocker.com/en-us/profession/call-center/what-it-takes-to-make-a-contact-center-great/ Hitchecker.de
Der österreichische Songwriter Simon Lewis beweist auf seiner ersten Scheibe "Pilot" internationales Potenzial. Simon Lewis war bislang vorwiegend als Straßenmusiker unterwegs und steht noch ganz am Anfang seiner Karriere. Mit seinen beiden Singles ...]]>https://www.newslocker.com/en-us/profession/call-center/simon-lewis-vom-callcenter-in-die-charts-hitcheckerde/Thu, 25 Oct 2018 12:35:00 +0200https://www.newslocker.com/en-us/profession/call-center/simon-lewis-vom-callcenter-in-die-charts-hitcheckerde/ Callcenter Betrüger weiterhin in Buchloe unterwegs
all-in.de - Das Allgäu Online!
Ein 74-Jähriger erhielt Montagvormittag einen Anruf, er habe ein Auto im Wert von 69.000 Euro gewonnen. Vorher sollte er eine Gebühr in Höhe von 900 Euro überweisen. Der Pensionist schöpfte Verdacht und schaltete die Polizei ein. Wie bereits mehrfach ...]]>https://www.newslocker.com/en-us/profession/call-center/callcenter-betrger-weiterhin-in-buchloe-unterwegs-all-inde-das-allgu-online/Wed, 24 Oct 2018 12:30:00 +0200https://www.newslocker.com/en-us/profession/call-center/callcenter-betrger-weiterhin-in-buchloe-unterwegs-all-inde-das-allgu-online/ Callcenter tar krafttag mot cancer: "En kul grej för en god sak"
24Kalmar.se
Tisdagen den 16e oktober startade Sykes Kalmar en insamling till Cancerfonden. För varje person som "gillar” deras Facebooksida skänker de tio kronor. Och för varje delning av kampanjens inlägg skänker de fem kronor. – Vi tänkte eftersom det är mycket ...]]>https://www.newslocker.com/en-us/profession/call-center/callcenter-tar-krafttag-mot-cancer-en-kul-grej-foumlr-en-god-sak-24kalmarse/Sun, 21 Oct 2018 06:56:00 +0200https://www.newslocker.com/en-us/profession/call-center/callcenter-tar-krafttag-mot-cancer-en-kul-grej-foumlr-en-god-sak-24kalmarse/ Sind „falsche Polizisten“ Mitglieder von Callcenter-Bande?
kreiszeitung.de
Bremen - Von Steffen Koller. Zwei Betrugsmaschen, ein Prozess: Weil sie alte Menschen um ihr Erspartes gebracht oder es versucht haben sollen, müssen sich zwei 27 und 30 Jahre alte Männer seit Freitag vor dem Landgericht verantworten. Ihnen wird ...]]>https://www.newslocker.com/en-us/profession/call-center/sind-falsche-polizisten-mitglieder-von-callcenter-bande-kreiszeitungde/Fri, 19 Oct 2018 19:52:00 +0200https://www.newslocker.com/en-us/profession/call-center/sind-falsche-polizisten-mitglieder-von-callcenter-bande-kreiszeitungde/https://www.newslocker.com/en-us/profession/call-center/global-manufacturer-mtd-boosts-nps-by-20-points-with-newvoicemedia/Wed, 17 Oct 2018 10:00:00 +0200https://www.newslocker.com/en-us/profession/call-center/global-manufacturer-mtd-boosts-nps-by-20-points-with-newvoicemedia/https://www.newslocker.com/en-us/profession/call-center/why-you-need-call-center-scheduling-software/Tue, 16 Oct 2018 18:27:00 +0200https://www.newslocker.com/en-us/profession/call-center/why-you-need-call-center-scheduling-software/https://www.newslocker.com/en-us/profession/call-center/royds-withy-king-chooses-zylpha-for-bundling-and-electronic-signatures/Tue, 16 Oct 2018 11:06:00 +0200https://www.newslocker.com/en-us/profession/call-center/royds-withy-king-chooses-zylpha-for-bundling-and-electronic-signatures/https://www.newslocker.com/en-us/profession/call-center/take-the-time-to-employ-contact-center-scheduling-software/Fri, 12 Oct 2018 17:56:00 +0200https://www.newslocker.com/en-us/profession/call-center/take-the-time-to-employ-contact-center-scheduling-software/ Callink celebra aniversário com colaboradores
Callcenter.inf.br
No mês de outubro serão realizadas diversas ações para envolver e valorizar público interno 11/10/2018 04:08. A Callink completou 12 anos de atuação em Uberlândia e, para celebrar a data, durante todo o mês de outubro serão promovidas diversas ...]]>https://www.newslocker.com/en-us/profession/call-center/callink-celebra-aniversrio-com-colaboradores-callcenterinfbr/Thu, 11 Oct 2018 21:15:00 +0200https://www.newslocker.com/en-us/profession/call-center/callink-celebra-aniversrio-com-colaboradores-callcenterinfbr/ DNK anuncia novidades
Callcenter.inf.br
A DNK Infotelecom está com várias novidades. Uma delas é a mudança na identidade visual da marca, com logo e site modernizados. O objetivo é mostrar o atual momento da DNK. Segundo o diretor presidente, Ântimo Gentile, as mudanças também ...]]>https://www.newslocker.com/en-us/profession/call-center/dnk-anuncia-novidades-callcenterinfbr/Thu, 11 Oct 2018 19:23:00 +0200https://www.newslocker.com/en-us/profession/call-center/dnk-anuncia-novidades-callcenterinfbr/ Relacionamento assertivo
Callcenter.inf.br
Autor: Alexandre Azzoni. Em um mundo no qual milhares de informações são trocadas por minuto com apenas alguns cliques no smartphone, as empresas receberam o desafio de promover uma comunicação assertiva e esclarecedora com os seus clientes.]]>https://www.newslocker.com/en-us/profession/call-center/relacionamento-assertivo-callcenterinfbr/Thu, 11 Oct 2018 15:25:00 +0200https://www.newslocker.com/en-us/profession/call-center/relacionamento-assertivo-callcenterinfbr/https://www.newslocker.com/en-us/profession/call-center/newvoicemedia-named-in-ft-future-100-2018/Thu, 11 Oct 2018 10:15:00 +0200https://www.newslocker.com/en-us/profession/call-center/newvoicemedia-named-in-ft-future-100-2018/https://www.newslocker.com/en-us/profession/call-center/imimobile-announces-npower-as-first-apple-business-chat-client-in-the-uk/Thu, 11 Oct 2018 09:00:00 +0200https://www.newslocker.com/en-us/profession/call-center/imimobile-announces-npower-as-first-apple-business-chat-client-in-the-uk/ Callcenter.inf.br
Estudo realizado com profissionais da área aponta desafios para alcançar este estágio 10/10/2018 05:04. Apesar do conceito de RH estratégico estar em alta, muitos dos próprios profissionais de Recursos Humanos não acreditam que a área já tenha ...]]>https://www.newslocker.com/en-us/profession/call-center/rh-ainda-no-considerado-estratgico-callcenterinfbr/Wed, 10 Oct 2018 22:16:00 +0200https://www.newslocker.com/en-us/profession/call-center/rh-ainda-no-considerado-estratgico-callcenterinfbr/ O que mais chateiam os jovens no trabalho?
Callcenter.inf.br
Ter altos e baixos é normal na jornada de qualquer ser humano. Contudo, conforme as gerações mudam, transformam-se também os anseios, as ambições, o modo de ver a vida e, consequentemente, as frustrações. Diante desse contexto, o Nube - Núcleo ...]]>https://www.newslocker.com/en-us/profession/call-center/o-que-mais-chateiam-os-jovens-no-trabalho-callcenterinfbr/Wed, 10 Oct 2018 21:07:00 +0200https://www.newslocker.com/en-us/profession/call-center/o-que-mais-chateiam-os-jovens-no-trabalho-callcenterinfbr/ Hi Platform e Wavy fecham parceria
Callcenter.inf.br
A Hi Platform fechou acordo com a Wavy, empresa que reúne mensageria, conteúdo e outros negócios com operadoras de telefonia móvel e TVs. Agora, com a parceria, o serviço será expandido. A partir do acordo, a Hi Platform promoverá a integração dos ...]]>https://www.newslocker.com/en-us/profession/call-center/hi-platform-e-wavy-fecham-parceria-callcenterinfbr/Wed, 10 Oct 2018 17:12:00 +0200https://www.newslocker.com/en-us/profession/call-center/hi-platform-e-wavy-fecham-parceria-callcenterinfbr/ Em busca do autoequilíbrio
Callcenter.inf.br
Autor: Luciene de Melo. O brasileiro é o segundo povo mais estressado no mundo. Segundo pesquisa realizada pelo ISMA-BR (International Stress Management Association) em 2016, 70% da população economicamente ativa do país já sofreu de estresse ...]]>https://www.newslocker.com/en-us/profession/call-center/em-busca-do-autoequilbrio-callcenterinfbr/Wed, 10 Oct 2018 15:28:00 +0200https://www.newslocker.com/en-us/profession/call-center/em-busca-do-autoequilbrio-callcenterinfbr/ O seu equilíbrio perfeito
Callcenter.inf.br
Autor: Eliana Dutra. Vivemos numa época de fórmulas prontas e de padrões que ditam como deve ser o caminho para o sucesso e para a sobrevivência no mundo organizacional que exige cada vez mais energia e, principalmente, tempo. Com certeza você ...]]>https://www.newslocker.com/en-us/profession/call-center/o-seu-equilbrio-perfeito-callcenterinfbr/Wed, 10 Oct 2018 15:24:00 +0200https://www.newslocker.com/en-us/profession/call-center/o-seu-equilbrio-perfeito-callcenterinfbr/ Retarus plant neues Callcenter im Norden von Erfurt
MDR
Der Informationsdienstleister Retarus eröffnet am Dienstag in Erfurt einen neuen Standort. Das Unternehmen will im Norden der Stadt ein Callcenter betreiben. Anfangs sollen 15 Mitarbeiter beschäftigt werden. Mittelfristig könne die Zahl auf 30 steigen ...and more »]]>https://www.newslocker.com/en-us/profession/call-center/retarus-plant-neues-callcenter-im-norden-von-erfurt-mdr/Tue, 09 Oct 2018 05:02:00 +0200https://www.newslocker.com/en-us/profession/call-center/retarus-plant-neues-callcenter-im-norden-von-erfurt-mdr/ Callcenter-Betrüger will Steam- Guthaben in Buchloe ergaunern
all-in.de - Das Allgäu Online!
Am Samstag erhielt eine 67-jährige Buchloerin einen Anruf, dass sie 49.500 Euro gewonnen hätte. Um den Notar und den Sicherheitsdienst, der ihr das Geld überbringt, bezahlen zu können, solle sie Steam-Guthaben-Karten besorgen und diese Nummern ...and more »]]>https://www.newslocker.com/en-us/profession/call-center/callcenter-betrger-will-steam-guthaben-in-buchloe-ergaunern-all-inde-das-allgu-online/Mon, 08 Oct 2018 12:27:00 +0200https://www.newslocker.com/en-us/profession/call-center/callcenter-betrger-will-steam-guthaben-in-buchloe-ergaunern-all-inde-das-allgu-online/ Fake-Support per Telefon: 24 Callcenter-Betrüger in Indien verhaftet
OnlinehändlerNews (Blog)
Betrugsfälle übers Telefon sind nicht nur lästig, sondern stellen für arglose Kunden auch eine ernste Gefahr dar. In Indien wurden nun 24 Betreiber von Callcentern festgenommen. Sie sollen sich als Mitarbeiter eines namhaften Branchenplayers ausgegeben ...]]>https://www.newslocker.com/en-us/profession/call-center/fake-support-per-telefon-24-callcenter-betrger-in-indien-verhaftet-onlinehndlernews-blog/Mon, 08 Oct 2018 07:44:00 +0200https://www.newslocker.com/en-us/profession/call-center/fake-support-per-telefon-24-callcenter-betrger-in-indien-verhaftet-onlinehndlernews-blog/ Eliane Revestimentos adota chatbot
Callcenter.inf.br
A Eliane Revestimentos lança a Ane, assistente virtual que utiliza a inteligência cognitiva da plataforma Watson, da IBM. Disponível no site da empresa, o chatbot auxilia na resolução de tarefas básicas ligadas ao SAC em um bate-papo que simula a ...]]>https://www.newslocker.com/en-us/profession/call-center/eliane-revestimentos-adota-chatbot-callcenterinfbr/Sun, 07 Oct 2018 20:45:00 +0200https://www.newslocker.com/en-us/profession/call-center/eliane-revestimentos-adota-chatbot-callcenterinfbr/ Telefonomstilling i Aalborg: Centralt callcenter kan spare penge
NORDJYSKE
Fællestillidsmand for de HK-ansatte i kommunen, Susanne Thorsø, mener, at det er godt, hvis analysen af den telefoniske borgerkontakt kan bidrage med serviceforbedringer. Arkivfoto: Claus Søndberg. Telefoner 6. oktober 2018 20:46 - Opdateret 6 ...]]>https://www.newslocker.com/en-us/profession/call-center/telefonomstilling-i-aalborg-centralt-callcenter-kan-spare-penge-nordjyske/Sat, 06 Oct 2018 20:46:00 +0200https://www.newslocker.com/en-us/profession/call-center/telefonomstilling-i-aalborg-centralt-callcenter-kan-spare-penge-nordjyske/ S5 melhora rentabilidade de operação
Callcenter.inf.br
Priorizando maximizar o desempenho perante o mercado, a S5 Contact Center aderiu a plataforma Talkbots, voicebots desenvolvidos pela Talktelecom. Como resultado, a empresa alcançou os objetivos anuais já no 1º bimestre de implantação. A primeira ...and more »]]>https://www.newslocker.com/en-us/profession/call-center/s5-melhora-rentabilidade-de-operao-callcenterinfbr/Fri, 05 Oct 2018 20:46:00 +0200https://www.newslocker.com/en-us/profession/call-center/s5-melhora-rentabilidade-de-operao-callcenterinfbr/ Investor will Arvato-Callcenter in Halle, Magdeburg und Cottbus retten
Leipziger Volkszeitung
Eigentlich war die Schließung der sieben Aravato-Callcenter in Mitteldeutschland längst beschlossen. Doch jetzt könnten drei davon doch erhalten bleiben: Halle, Magdeburg und Cottbus will Arvato nun an den Konkurrenten Capita übergeben.
Hoffnung für Arvato-Callcenter in CottbusLausitzer Rundschauall 3 news articles »]]>https://www.newslocker.com/en-us/profession/call-center/investor-will-arvato-callcenter-in-halle-magdeburg-und-cottbus-retten-leipziger-volkszeitung/Fri, 05 Oct 2018 18:56:00 +0200https://www.newslocker.com/en-us/profession/call-center/investor-will-arvato-callcenter-in-halle-magdeburg-und-cottbus-retten-leipziger-volkszeitung/ Callcenter.inf.br
A Atento anunciou a abertura de 1.480 oportunidades para operador de atendimento, posição para a qual o candidato não precisa ter experiência anterior. A maior parte das vagas está concentrada na região metropolitana e litoral de São Paulo: 410 na ...and more »]]>https://www.newslocker.com/en-us/profession/call-center/atento-abre-1480-vagas-callcenterinfbr/Fri, 05 Oct 2018 15:26:00 +0200https://www.newslocker.com/en-us/profession/call-center/atento-abre-1480-vagas-callcenterinfbr/https://www.newslocker.com/en-us/profession/call-center/engage-users-on-both-ends-of-wfo-adoption/Fri, 05 Oct 2018 11:45:00 +0200https://www.newslocker.com/en-us/profession/call-center/engage-users-on-both-ends-of-wfo-adoption/https://www.newslocker.com/en-us/profession/call-center/newvoicemedia-named-a-strong-performer-in-2018-cloud-contact-centre-vendor-evaluation/Thu, 04 Oct 2018 15:34:00 +0200https://www.newslocker.com/en-us/profession/call-center/newvoicemedia-named-a-strong-performer-in-2018-cloud-contact-centre-vendor-evaluation/https://www.newslocker.com/en-us/profession/call-center/the-transformation-from-call-center-to-contact-center-bain-amp-company/Wed, 03 Oct 2018 20:58:00 +0200https://www.newslocker.com/en-us/profession/call-center/the-transformation-from-call-center-to-contact-center-bain-amp-company/ Evino investe em SAC especializado
Callcenter.inf.br
Com foco na qualidade do serviço prestado, a Evino tem investido no Serviço ao Atendimento ao Consumidor (SAC) como canal de informações sobre tipos de vinhos, uvas e harmonização de rótulos. Os colaboradores são capacitados com o objetivo de ...and more »]]>https://www.newslocker.com/en-us/profession/call-center/evino-investe-em-sac-especializado-callcenterinfbr/Wed, 03 Oct 2018 19:43:00 +0200https://www.newslocker.com/en-us/profession/call-center/evino-investe-em-sac-especializado-callcenterinfbr/ Callcenter.inf.br
Pesquisa revela que três em cada dez empresas brasileiras não têm propósito claro 03/10/2018 12:15. É praticamente um consenso que ter um propósito claro faz a diferença para todos os envolvidos com uma empresa. Foi o que disseram 94% dos ...]]>https://www.newslocker.com/en-us/profession/call-center/qual-o-propsito-callcenterinfbr/Wed, 03 Oct 2018 17:24:00 +0200https://www.newslocker.com/en-us/profession/call-center/qual-o-propsito-callcenterinfbr/https://www.newslocker.com/en-us/profession/call-center/why-the-modern-workforce-calls-for-wfm/Tue, 02 Oct 2018 18:12:00 +0200https://www.newslocker.com/en-us/profession/call-center/why-the-modern-workforce-calls-for-wfm/https://www.newslocker.com/en-us/profession/call-center/benefit-management-solutions-transforms-contact-centre-operations-and-customer-experience-with-newvoicemedia/Tue, 02 Oct 2018 15:31:00 +0200https://www.newslocker.com/en-us/profession/call-center/benefit-management-solutions-transforms-contact-centre-operations-and-customer-experience-with-newvoicemedia/https://www.newslocker.com/en-us/profession/call-center/zylphas-new-hubshare-integration-allows-visualfiles-users-to-collaborate-for-the-first-time/Tue, 02 Oct 2018 12:18:00 +0200https://www.newslocker.com/en-us/profession/call-center/zylphas-new-hubshare-integration-allows-visualfiles-users-to-collaborate-for-the-first-time/ Pueblo Chieftain
The future of the Global Callcenter Solutions call center in Downtown is unclear after the longtime Pueblo-based company recently announced plans to open a call center in Columbus, Ga. The Georgia call center would initially hire about 100 workers with ...]]>https://www.newslocker.com/en-us/profession/call-center/global-callcenter-solutions-center-picks-georgia-pueblo-chieftain/Tue, 02 Oct 2018 01:02:00 +0200https://www.newslocker.com/en-us/profession/call-center/global-callcenter-solutions-center-picks-georgia-pueblo-chieftain/https://www.newslocker.com/en-us/profession/call-center/global-callcenter-solutions-center-picks-georgia-business-the-pueblo-chieftain-pueblo-co-pueblo-chieftain/Mon, 01 Oct 2018 09:00:00 +0200https://www.newslocker.com/en-us/profession/call-center/global-callcenter-solutions-center-picks-georgia-business-the-pueblo-chieftain-pueblo-co-pueblo-chieftain/https://www.newslocker.com/en-us/profession/call-center/global-callcenter-solutions-center-picks-georgia-business-pueblo-chieftain/Mon, 01 Oct 2018 09:00:00 +0200https://www.newslocker.com/en-us/profession/call-center/global-callcenter-solutions-center-picks-georgia-business-pueblo-chieftain/ Callcenter.inf.br
Maioria dos profissionais de RH não está totalmente preparada para novas tecnologias 28/09/2018 02:38. Três em cada quatro profissionais de Recursos Humanos não estão totalmente preparados para o uso de novas tecnologias. É o que aponta o ...]]>https://www.newslocker.com/en-us/profession/call-center/vai-ficar-para-trs-callcenterinfbr/Fri, 28 Sep 2018 19:38:00 +0200https://www.newslocker.com/en-us/profession/call-center/vai-ficar-para-trs-callcenterinfbr/ Além da omnicanalidade
Callcenter.inf.br
Autor: Cristiano Santos de Oliveira. Na última década a revolução digital direcionou as empresas a se reinventarem de forma intensa para se adaptar às exigências de um consumidor cada vez mais "mobile first", ou seja, cujas ações se dão primeiramente ...]]>https://www.newslocker.com/en-us/profession/call-center/alm-da-omnicanalidade-callcenterinfbr/Fri, 28 Sep 2018 15:14:00 +0200https://www.newslocker.com/en-us/profession/call-center/alm-da-omnicanalidade-callcenterinfbr/ Callcenter.inf.br
Acordo inclui gestão das operações de data center da empresa no país pelos próximos dez anos 27/09/2018 02:42. A Atento anuncia parceria estratégica para a T-Systems gerenciar as operações de seu data center no Brasil pelos próximos dez anos.and more »]]>https://www.newslocker.com/en-us/profession/call-center/atento-fecha-parceria-com-t-systems-callcenterinfbr/Thu, 27 Sep 2018 19:46:00 +0200https://www.newslocker.com/en-us/profession/call-center/atento-fecha-parceria-com-t-systems-callcenterinfbr/ Callcenter.inf.br
A Atento anuncia a abertura de 890 oportunidades para operador de atendimento, posição para a qual o candidato não precisa ter experiência anterior. A grande parte das vagas está localizada em cidades paulistas: São 100 em Guarulhos, 150 em Santos, ...and more »]]>https://www.newslocker.com/en-us/profession/call-center/atento-abre-890-vagas-callcenterinfbr/Wed, 26 Sep 2018 19:49:00 +0200https://www.newslocker.com/en-us/profession/call-center/atento-abre-890-vagas-callcenterinfbr/ Nextel comemora uso de bots
Callcenter.inf.br
Solução foi implantada para os processos de retenção de clientes, cobrança e upgrade de planos 26/09/2018 12:04. » Pedro Arakawa. Desde que definiu a qualidade da experiência dos clientes como principal diretriz estratégica, a Nextel vem investindo ...]]>https://www.newslocker.com/en-us/profession/call-center/nextel-comemora-uso-de-bots-callcenterinfbr/Wed, 26 Sep 2018 17:04:00 +0200https://www.newslocker.com/en-us/profession/call-center/nextel-comemora-uso-de-bots-callcenterinfbr/ Colorado company launching new call center in Columbus, Ga.
Atlanta Business Chronicle
A Colorado company is hiring 600 people to staff a new call center in Columbus, Ga. Global Callcenter Solutions (GCS) purchased a vacant 45,700-square-foot grocery store at 1100 Hunt Ave. in Columbus for $875,000 on Sept. 7, according to property ...]]>https://www.newslocker.com/en-us/profession/call-center/colorado-company-launching-new-call-center-in-columbus-ga-atlanta-business-chronicle/Wed, 26 Sep 2018 11:14:00 +0200https://www.newslocker.com/en-us/profession/call-center/colorado-company-launching-new-call-center-in-columbus-ga-atlanta-business-chronicle/https://www.newslocker.com/en-us/profession/call-center/colorado-based-global-callcenter-solutions-is-starting-a-call-center-the-business-journals/Wed, 26 Sep 2018 09:00:00 +0200https://www.newslocker.com/en-us/profession/call-center/colorado-based-global-callcenter-solutions-is-starting-a-call-center-the-business-journals/https://www.newslocker.com/en-us/profession/call-center/colorado-based-global-callcenter-solutions-is-starting-a-call-center-in-columbus-ga-atlanta-business-chronicle-the-business-journals/Wed, 26 Sep 2018 09:00:00 +0200https://www.newslocker.com/en-us/profession/call-center/colorado-based-global-callcenter-solutions-is-starting-a-call-center-in-columbus-ga-atlanta-business-chronicle-the-business-journals/https://www.newslocker.com/en-us/profession/call-center/colorado-based-global-callcenter-solutions-is-starting-a-call-center-in-columbus-ga-atlanta-business-chronicle-atlanta-business-chronicle/Wed, 26 Sep 2018 09:00:00 +0200https://www.newslocker.com/en-us/profession/call-center/colorado-based-global-callcenter-solutions-is-starting-a-call-center-in-columbus-ga-atlanta-business-chronicle-atlanta-business-chronicle/ Neobpo expande operação em Santos
Callcenter.inf.br
Com ampliação de contrato, duas mil pessoas serão contratadas até o final do ano 25/09/2018 12:02. » Leonardo Azevedo. A Neobpo está expandindo as operações da unidade de Santos (SP). A expectativa da companhia é contratar, gradualmente, 2000 ...and more »]]>https://www.newslocker.com/en-us/profession/call-center/neobpo-expande-operao-em-santos-callcenterinfbr/Tue, 25 Sep 2018 17:02:00 +0200https://www.newslocker.com/en-us/profession/call-center/neobpo-expande-operao-em-santos-callcenterinfbr/ Callcenter.inf.br - Artigos - Como enfrentar os novos desafios do RH
Callcenter.inf.br
Autor: Rafael Leal. Um cenário de mudanças que a tecnologia traz para ambientes de trabalho e para várias profissões, mudanças culturais e econômicas, e a ...and more »]]>https://www.newslocker.com/en-us/profession/call-center/callcenterinfbr-artigos-como-enfrentar-os-novos-desafios-do-rh-callcenterinfbr/Tue, 25 Sep 2018 15:26:00 +0200https://www.newslocker.com/en-us/profession/call-center/callcenterinfbr-artigos-como-enfrentar-os-novos-desafios-do-rh-callcenterinfbr/ Cadê minha resposta?
Callcenter.inf.br
Novo estudo desenvolvido pelo Núcleo de Inovação em Mídia Digital (NiMD) da Faculdade Armando Alvares Penteado (FAAP) mostra que ainda existem empresas que ignoram o consumidor nas redes sociais. O levantamento foi realizado com 61 marcas ...]]>https://www.newslocker.com/en-us/profession/call-center/cad-minha-resposta-callcenterinfbr/Mon, 24 Sep 2018 19:58:00 +0200https://www.newslocker.com/en-us/profession/call-center/cad-minha-resposta-callcenterinfbr/https://www.newslocker.com/en-us/profession/call-center/cloud-wfm-can-help-with-disaster-recovery/Mon, 24 Sep 2018 17:14:00 +0200https://www.newslocker.com/en-us/profession/call-center/cloud-wfm-can-help-with-disaster-recovery/ finanzen.net
Atlanta, GA (ots) - Pindrop, der Pionier für Sicherheit und Authentifizierung in der Sprachkommunikation, hat heute seinen "Pindrop Voice Intelligence Report 2018" (https://www.pindrop.com/2018-voice-intelligence-report/) veröffentlicht. Wie die ...and more »]]>https://www.newslocker.com/en-us/profession/call-center/raffinierte-betrger-sorgen-fr-einen-ber-350-prozentigen-anstieg-der-finanzennet/Mon, 24 Sep 2018 12:55:00 +0200https://www.newslocker.com/en-us/profession/call-center/raffinierte-betrger-sorgen-fr-einen-ber-350-prozentigen-anstieg-der-finanzennet/https://www.newslocker.com/en-us/profession/call-center/volkswagen-trade-parts-specialists-tps-chooses-g3-comms-for-cloud-based-overhaul-of-uk-centres/Mon, 24 Sep 2018 11:27:00 +0200https://www.newslocker.com/en-us/profession/call-center/volkswagen-trade-parts-specialists-tps-chooses-g3-comms-for-cloud-based-overhaul-of-uk-centres/ Collab apresenta novidades globais
Callcenter.inf.br
A Collab abriu hoje, na histórica cidade Évora, em Portugal, a segunda edição de seu evento anual, com objetivo de reunir parceiros e clientes globais para mostrar suas novidades, falar sobre crescimento e posicionamento. Na abertura do Collab ...]]>https://www.newslocker.com/en-us/profession/call-center/collab-apresenta-novidades-globais-callcenterinfbr/Fri, 21 Sep 2018 16:39:00 +0200https://www.newslocker.com/en-us/profession/call-center/collab-apresenta-novidades-globais-callcenterinfbr/ Bremer Polizei nimmt "Callcenter-Mafia" hoch
n-tv NACHRICHTEN
In Bremen geht die Polizei mit einem Großaufgebot gegen organisierte Kriminalität vor. Berichten zufolge handelt es sich um einen Schlag gegen einen Clan, der mit einer perfiden Telefonmasche mehrere Menschen betrog. Teilen · Twittern · Teilen.]]>https://www.newslocker.com/en-us/profession/call-center/bremer-polizei-nimmt-callcenter-mafia-hoch-n-tv-nachrichten/Fri, 21 Sep 2018 13:48:00 +0200https://www.newslocker.com/en-us/profession/call-center/bremer-polizei-nimmt-callcenter-mafia-hoch-n-tv-nachrichten/https://www.newslocker.com/en-us/profession/call-center/whats-happening-with-customer-service-holiday-hiring-trends/Fri, 21 Sep 2018 13:47:00 +0200https://www.newslocker.com/en-us/profession/call-center/whats-happening-with-customer-service-holiday-hiring-trends/ Großeinsatz gegen Clan-Kriminalität in Bremen
SPIEGEL ONLINE
Die "Callcenter-Mafia" soll mit Telefonbetrügereien Millionen erbeuten. Nun hat die Polizei bei einer Razzia in Bremen mehrere Verdächtige festgenommen. Von Roman Lehberger. Roman Lehberger. E-Mail: roman.lehberger@spiegel-tv.de; Twitter: ...and more »]]>https://www.newslocker.com/en-us/profession/call-center/groeinsatz-gegen-clan-kriminalitt-in-bremen-spiegel-online/Fri, 21 Sep 2018 11:43:00 +0200https://www.newslocker.com/en-us/profession/call-center/groeinsatz-gegen-clan-kriminalitt-in-bremen-spiegel-online/https://www.newslocker.com/en-us/profession/call-center/resilient-plc-appoints-alastair-jackson-as-chief-operating-officer/Thu, 20 Sep 2018 17:03:00 +0200https://www.newslocker.com/en-us/profession/call-center/resilient-plc-appoints-alastair-jackson-as-chief-operating-officer/ Anstieg bei Callcenter-Angriffen von 2013 bis 2017 um 350 %
datensicherheit.de
Telefonbetrug weiterhin lukrativ und ernstzunehmende Bedrohung. [datensicherheit.de, 20.09.2018] Pindrop meldet, dass eigene Forschungen eine Zunahme der Fälle von Callcenter-Angriffen, d.h. Telefonbetrug, in den letzten vier Jahren um 350 Prozent ...
2013 bis 2017: 350-prozentiger Anstieg bei Angriffen auf CallcenterComputerweltall 6 news articles »]]>https://www.newslocker.com/en-us/profession/call-center/anstieg-bei-callcenter-angriffen-von-2013-bis-2017-um-350-datensicherheitde/Thu, 20 Sep 2018 16:49:00 +0200https://www.newslocker.com/en-us/profession/call-center/anstieg-bei-callcenter-angriffen-von-2013-bis-2017-um-350-datensicherheitde/https://www.newslocker.com/en-us/profession/call-center/wfm-helps-businesses-address-holiday-demands/Thu, 20 Sep 2018 13:48:00 +0200https://www.newslocker.com/en-us/profession/call-center/wfm-helps-businesses-address-holiday-demands/ Bertelsmann holt sich nordafrikanischen Partner
DIE WELT
Bertelsmann legt sein Callcenter-Geschäft mit einem Partner aus Nordafrika zusammen. Der Medien- und Dienstleistungskonzern bringt laut Mitteilung vom Dienstag seine Tochter Arvato CRM (Customer Relationship Management) in ein ...and more »]]>https://www.newslocker.com/en-us/profession/call-center/bertelsmann-holt-sich-nordafrikanischen-partner-die-welt/Tue, 18 Sep 2018 15:38:00 +0200https://www.newslocker.com/en-us/profession/call-center/bertelsmann-holt-sich-nordafrikanischen-partner-die-welt/https://www.newslocker.com/en-us/profession/call-center/newvoicemedia-partners-with-rapid7-to-transform-its-customer-experience-and-contact-centre-operations/Tue, 18 Sep 2018 10:15:00 +0200https://www.newslocker.com/en-us/profession/call-center/newvoicemedia-partners-with-rapid7-to-transform-its-customer-experience-and-contact-centre-operations/https://www.newslocker.com/en-us/profession/call-center/callcenter-sparte-bertelsmann-holt-sich-nordafrikanischen-partner-welt/Tue, 18 Sep 2018 09:00:00 +0200https://www.newslocker.com/en-us/profession/call-center/callcenter-sparte-bertelsmann-holt-sich-nordafrikanischen-partner-welt/https://www.newslocker.com/en-us/profession/call-center/getting-in-tune-with-customer-service/Fri, 14 Sep 2018 17:10:00 +0200https://www.newslocker.com/en-us/profession/call-center/getting-in-tune-with-customer-service/ Callcenter.inf.br
Novo recurso auxiliado pela tecnologia de IA permite conectividade a ambientes de área de trabalho virtual 13/09/2018 02:32. A Nice anunciou novo recurso de Análise de Formas para a Automação Robótica. A tecnologia permite que as organizações ...and more »]]>https://www.newslocker.com/en-us/profession/call-center/nice-oferece-capacidade-de-anlise-de-formas-callcenterinfbr/Thu, 13 Sep 2018 19:44:00 +0200https://www.newslocker.com/en-us/profession/call-center/nice-oferece-capacidade-de-anlise-de-formas-callcenterinfbr/ 600 jobs coming to Columbus with Colorado-based company
Columbus Ledger-Enquirer
Global Callcenter Solutions, a call center consulting company, plans to move into the empty Buena Vista Road Winn Dixie location and invest $4.9 million, creating 600 jobs and opening the door to more business momentum in South Columbus. By Robin ...]]>https://www.newslocker.com/en-us/profession/call-center/600-jobs-coming-to-columbus-with-colorado-based-company-columbus-ledger-enquirer/Thu, 13 Sep 2018 18:23:00 +0200https://www.newslocker.com/en-us/profession/call-center/600-jobs-coming-to-columbus-with-colorado-based-company-columbus-ledger-enquirer/ Callcenter.inf.br - RH - Jovens são competitivos no trabalho?
Callcenter.inf.br
Pesquisa indica que a grande maioria diz incorporar rivalidade apenas quando acha necessário 13/09/2018 12:04. » Everton Santos. A competição é uma ...and more »]]>https://www.newslocker.com/en-us/profession/call-center/callcenterinfbr-rh-jovens-so-competitivos-no-trabalho-callcenterinfbr/Thu, 13 Sep 2018 17:12:00 +0200https://www.newslocker.com/en-us/profession/call-center/callcenterinfbr-rh-jovens-so-competitivos-no-trabalho-callcenterinfbr/ Callcenter.inf.br
Quanto mais diversos os canais de atendimento, melhor será o conhecimento do cliente 13/09/2018 10:22. Autor: José Paulo Motta. A tecnologia móvel tem modificado o modo como o consumidor se relaciona com as empresas. O atendimento multicanal ...]]>https://www.newslocker.com/en-us/profession/call-center/multicanalidade-como-diferencial-competitivo-callcenterinfbr/Thu, 13 Sep 2018 15:22:00 +0200https://www.newslocker.com/en-us/profession/call-center/multicanalidade-como-diferencial-competitivo-callcenterinfbr/ Global Callcenter Solutions Eyes Columbus, Georgia, for Call Center
Area Development Online
Global Callcenter Solutions, a call center consulting company, will create 600 jobs and invest $4.9 million in Muscogee County, Georgia. GCS caters to the needs of cable television and broadband service providers. The company provides turnkey, full ...
Deal: Global Callcenter Solutions to create 600 jobs in Columbus ...ValdostaToday.comall 3 news articles »]]>https://www.newslocker.com/en-us/profession/call-center/global-callcenter-solutions-eyes-columbus-georgia-for-call-center-area-development-online/Thu, 13 Sep 2018 14:48:00 +0200https://www.newslocker.com/en-us/profession/call-center/global-callcenter-solutions-eyes-columbus-georgia-for-call-center-area-development-online/ Apeldoorns callcenter Convins bijt zich vast in claim op bedrijf van Dirk ...
De Stentor
Zelfs een knallend conflict met Dirk Scheringa kreeg hem niet klein. De Apeldoornse marketeer Nikos van der Laan viert vandaag de opening van zijn nieuwe pand en is apetrots op wat hij met zijn bedrijf Convins heeft bereikt. Zijn gevecht met Scheringa ...]]>https://www.newslocker.com/en-us/profession/call-center/apeldoorns-callcenter-convins-bijt-zich-vast-in-claim-op-bedrijf-van-dirk-de-stentor/Thu, 13 Sep 2018 11:40:00 +0200https://www.newslocker.com/en-us/profession/call-center/apeldoorns-callcenter-convins-bijt-zich-vast-in-claim-op-bedrijf-van-dirk-de-stentor/https://www.newslocker.com/en-us/profession/call-center/global-callcenter-solutions-eyes-columbus-georgia-for-call-center-area-development/Thu, 13 Sep 2018 09:00:00 +0200https://www.newslocker.com/en-us/profession/call-center/global-callcenter-solutions-eyes-columbus-georgia-for-call-center-area-development/https://www.newslocker.com/en-us/profession/call-center/deal-global-callcenter-solutions-to-create-600-jobs-in-columbus-valdostatodaycom/Thu, 13 Sep 2018 09:00:00 +0200https://www.newslocker.com/en-us/profession/call-center/deal-global-callcenter-solutions-to-create-600-jobs-in-columbus-valdostatodaycom/ Global Callcenter Solutions Creating 600 Jobs In Georgia
Business Facilities Magazine
Global Callcenter Solutions (GCS), a call center consulting company, will create 600 jobs and invest $4.9 million in Columbus, GA. New jobs will include positions in customer service and operations. Columbus Georgia (Image: Global Callcenter Solutions).and more »]]>https://www.newslocker.com/en-us/profession/call-center/global-callcenter-solutions-creating-600-jobs-in-georgia-business-facilities-magazine/Thu, 13 Sep 2018 00:02:00 +0200https://www.newslocker.com/en-us/profession/call-center/global-callcenter-solutions-creating-600-jobs-in-georgia-business-facilities-magazine/ Passos para ser uma empresa mais inclusiva
Callcenter.inf.br
Pesquisa revela que maioria das companhias ainda não possui programas de diversidade 10/09/2018 12:03. » Carolina Ignarra. Mais de 24% dos brasileiros, 45 milhões de pessoas, possuem algum tipo de deficiência, de acordo com dados do IBGE.]]>https://www.newslocker.com/en-us/profession/call-center/passos-para-ser-uma-empresa-mais-inclusiva-callcenterinfbr/Wed, 12 Sep 2018 19:19:00 +0200https://www.newslocker.com/en-us/profession/call-center/passos-para-ser-uma-empresa-mais-inclusiva-callcenterinfbr/ Gov. Deal announces 600 jobs coming to Columbus though Global Callcenter Solutions
WTVM
COLUMBUS, GA (WTVM) – Governor Nathan Deal announced that a company coming to Columbus is expected to create 600 jobs. Global Callcenter Solutions (GCS), a call center consulting company, will create 600 jobs and invest $4.9 million in Muscogee ...and more »]]>https://www.newslocker.com/en-us/profession/call-center/gov-deal-announces-600-jobs-coming-to-columbus-though-global-callcenter-solutions-wtvm/Wed, 12 Sep 2018 18:43:00 +0200https://www.newslocker.com/en-us/profession/call-center/gov-deal-announces-600-jobs-coming-to-columbus-though-global-callcenter-solutions-wtvm/ Engajamento gera felicidade no trabalho
Callcenter.inf.br
Autora: Patricia Serra. Recentemente li um relatório da Gallup Consulting produzido por Tom Rath e Jim Harter, em 2010, intitulado The Well Being Economics ou, em português, A Economia do Bem-Estar. O relatório mostra resultados de uma pesquisa ...]]>https://www.newslocker.com/en-us/profession/call-center/engajamento-gera-felicidade-no-trabalho-callcenterinfbr/Wed, 12 Sep 2018 15:16:00 +0200https://www.newslocker.com/en-us/profession/call-center/engajamento-gera-felicidade-no-trabalho-callcenterinfbr/https://www.newslocker.com/en-us/profession/call-center/research-reveals-artificial-intelligence-is-a-priority-for-customer-service-but-implementation-levels-are-low-in-irish-organisations/Wed, 12 Sep 2018 12:45:00 +0200https://www.newslocker.com/en-us/profession/call-center/research-reveals-artificial-intelligence-is-a-priority-for-customer-service-but-implementation-levels-are-low-in-irish-organisations/https://www.newslocker.com/en-us/profession/call-center/gov-deal-announces-600-jobs-coming-to-columbus-though-global-wtvm/Wed, 12 Sep 2018 09:00:00 +0200https://www.newslocker.com/en-us/profession/call-center/gov-deal-announces-600-jobs-coming-to-columbus-though-global-wtvm/https://www.newslocker.com/en-us/profession/call-center/gov-deal-announces-600-jobs-coming-to-columbus-though-global-callcenter-solutions-wtvmcom/Wed, 12 Sep 2018 09:00:00 +0200https://www.newslocker.com/en-us/profession/call-center/gov-deal-announces-600-jobs-coming-to-columbus-though-global-callcenter-solutions-wtvmcom/https://www.newslocker.com/en-us/profession/call-center/global-callcenter-solutions-to-create-600-jobs-in-columbus-georgia-department-of-economic-development/Wed, 12 Sep 2018 09:00:00 +0200https://www.newslocker.com/en-us/profession/call-center/global-callcenter-solutions-to-create-600-jobs-in-columbus-georgia-department-of-economic-development/https://www.newslocker.com/en-us/profession/call-center/global-callcenter-solutions-creating-600-jobs-in-georgia-businessfacilitiescom/Wed, 12 Sep 2018 09:00:00 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