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+0200https://www.newslocker.com/en-uk/profession/call-centre/dynamic-ivr-scripting-by-premier-cx-helps-vax-improve-efficiency/https://www.newslocker.com/en-uk/profession/call-centre/british-gas-improves-overall-customer-experience-with-on-my-way-platform/Mon, 08 Jul 2019 11:30:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/british-gas-improves-overall-customer-experience-with-on-my-way-platform/https://www.newslocker.com/en-uk/profession/call-centre/content-guru-continues-to-grow-with-new-cio/Mon, 08 Jul 2019 09:00:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/content-guru-continues-to-grow-with-new-cio/https://www.newslocker.com/en-uk/profession/call-centre/volkswagen-group-appoints-customer-experience-director/Fri, 05 Jul 2019 07:09:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/volkswagen-group-appoints-customer-experience-director/https://www.newslocker.com/en-uk/profession/call-centre/connect-managed-services-and-g3-comms-merge-to-create-market-leading-managed-services-provider/Fri, 05 Jul 2019 03:43:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/connect-managed-services-and-g3-comms-merge-to-create-market-leading-managed-services-provider/https://www.newslocker.com/en-uk/profession/call-centre/fast-growing-circleloop-unveils-smartagent-tech/Tue, 02 Jul 2019 11:34:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/fast-growing-circleloop-unveils-smartagent-tech/https://www.newslocker.com/en-uk/profession/call-centre/phone-calls-about-refuse-collection-complaints-being-cut-short/Tue, 02 Jul 2019 06:26:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/phone-calls-about-refuse-collection-complaints-being-cut-short/https://www.newslocker.com/en-uk/profession/call-centre/wow-awards-winners-celebrate-with-gold-best-in-emea-2019/Tue, 02 Jul 2019 04:43:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/wow-awards-winners-celebrate-with-gold-best-in-emea-2019/https://www.newslocker.com/en-uk/profession/call-centre/news-aculab-and-university-of-york-gain-funding-award-for-phd-project/Tue, 02 Jul 2019 04:40:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/news-aculab-and-university-of-york-gain-funding-award-for-phd-project/https://www.newslocker.com/en-uk/profession/call-centre/simply-business-contact-centre-to-benefit-from-u-wfms-cloud-workforce-management/Sat, 29 Jun 2019 14:11:00 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+0200https://www.newslocker.com/en-uk/profession/call-centre/webtext-adds-automated-ivr-messaging-to-five9-contact-center/https://www.newslocker.com/en-uk/profession/call-centre/mdu-offers-wellbeing-helpline-for-gp-practices/Fri, 28 Jun 2019 10:40:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/mdu-offers-wellbeing-helpline-for-gp-practices/https://www.newslocker.com/en-uk/profession/call-centre/ee-fined-100000-for-unlawful-texts/Wed, 26 Jun 2019 11:53:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/ee-fined-100000-for-unlawful-texts/https://www.newslocker.com/en-uk/profession/call-centre/fake-hmrc-scams-using-welsh-assembly-phone-numbers/Fri, 21 Jun 2019 13:57:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/fake-hmrc-scams-using-welsh-assembly-phone-numbers/https://www.newslocker.com/en-uk/profession/call-centre/nice-incontact-cxone-takes-gold-in-contact-center-world-awards-for-best-technology-innovation/Fri, 21 Jun 2019 13:47:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/nice-incontact-cxone-takes-gold-in-contact-center-world-awards-for-best-technology-innovation/https://www.newslocker.com/en-uk/profession/call-centre/amp-clean-energy-created-a-customer-call-centre/Fri, 21 Jun 2019 13:09:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/amp-clean-energy-created-a-customer-call-centre/https://www.newslocker.com/en-uk/profession/call-centre/aculabs-voisentry-now-rated-avaya-compliant/Fri, 21 Jun 2019 12:22:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/aculabs-voisentry-now-rated-avaya-compliant/https://www.newslocker.com/en-uk/profession/call-centre/mitel-appoints-feras-zeidan-as-regional-director-of-middle-east-and-africa/Fri, 21 Jun 2019 12:12:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/mitel-appoints-feras-zeidan-as-regional-director-of-middle-east-and-africa/https://www.newslocker.com/en-uk/profession/call-centre/cloud-provider-aims-to-expand-north-west-reach-after-partnership/Fri, 21 Jun 2019 11:25:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/cloud-provider-aims-to-expand-north-west-reach-after-partnership/https://www.newslocker.com/en-uk/profession/call-centre/webtext-brings-smart-messaging-to-mitel-contact-center/Wed, 19 Jun 2019 13:38:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/webtext-brings-smart-messaging-to-mitel-contact-center/https://www.newslocker.com/en-uk/profession/call-centre/selligent-marketing-cloud-announces-new-global-head-of-revenue-marketing/Wed, 19 Jun 2019 09:43:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/selligent-marketing-cloud-announces-new-global-head-of-revenue-marketing/https://www.newslocker.com/en-uk/profession/call-centre/purplebricks-says-goodnight-to-247-telephone-service-and-also-hangs-up-on-sales-support-team/Tue, 18 Jun 2019 13:54:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/purplebricks-says-goodnight-to-247-telephone-service-and-also-hangs-up-on-sales-support-team/https://www.newslocker.com/en-uk/profession/call-centre/key-partnership-contract-wins/Mon, 17 Jun 2019 13:21:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/key-partnership-contract-wins/https://www.newslocker.com/en-uk/profession/call-centre/north-wales-police-response-to-complaints-about-101-telephone-system/Mon, 17 Jun 2019 11:33:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/north-wales-police-response-to-complaints-about-101-telephone-system/https://www.newslocker.com/en-uk/profession/call-centre/blackpool-silver-line-over-65s-helpline-jobs-at-risk/Mon, 17 Jun 2019 09:24:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/blackpool-silver-line-over-65s-helpline-jobs-at-risk/https://www.newslocker.com/en-uk/profession/call-centre/ai-chatbot-helps-the-cyber-helpline-fight-nationwide-cyber-crime/Tue, 11 Jun 2019 12:53:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/ai-chatbot-helps-the-cyber-helpline-fight-nationwide-cyber-crime/https://www.newslocker.com/en-uk/profession/call-centre/maintel-invests-in-cloud-software-development-centre/Tue, 11 Jun 2019 12:43:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/maintel-invests-in-cloud-software-development-centre/https://www.newslocker.com/en-uk/profession/call-centre/assistive-technology-increasingly-outsourced-by-uk-councils/Tue, 11 Jun 2019 12:05:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/assistive-technology-increasingly-outsourced-by-uk-councils/https://www.newslocker.com/en-uk/profession/call-centre/red-box-voice-selected-as-telephony-partner-by-microsoft-dynamics-365-sales-insights/Tue, 11 Jun 2019 11:26:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/red-box-voice-selected-as-telephony-partner-by-microsoft-dynamics-365-sales-insights/https://www.newslocker.com/en-uk/profession/call-centre/talkdesk-announces-talkdesk-hybrid-spaces-in-london/Tue, 11 Jun 2019 10:57:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/talkdesk-announces-talkdesk-hybrid-spaces-in-london/https://www.newslocker.com/en-uk/profession/call-centre/bracknell-redwood-technologies-acquires-weston-digital/Tue, 11 Jun 2019 10:19:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/bracknell-redwood-technologies-acquires-weston-digital/https://www.newslocker.com/en-uk/profession/call-centre/hertfordshire-county-council-launches-new-cloud-based-digital-first-customer-engagement-solution/Mon, 10 Jun 2019 08:01:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/hertfordshire-county-council-launches-new-cloud-based-digital-first-customer-engagement-solution/https://www.newslocker.com/en-uk/profession/call-centre/union-rep-claims-bt-call-centre-jobs-in-dundee-are-not-at-risk/Mon, 10 Jun 2019 04:49:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/union-rep-claims-bt-call-centre-jobs-in-dundee-are-not-at-risk/https://www.newslocker.com/en-uk/profession/call-centre/lobster-launches-on-cerillion-the-all-in-english-mobile-service-in-spain/Thu, 06 Jun 2019 13:31:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/lobster-launches-on-cerillion-the-all-in-english-mobile-service-in-spain/https://www.newslocker.com/en-uk/profession/call-centre/webtext-adds-voice-agent-messaging-to-five9-contact-center/Thu, 06 Jun 2019 12:06:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/webtext-adds-voice-agent-messaging-to-five9-contact-center/https://www.newslocker.com/en-uk/profession/call-centre/bt-to-close-270-offices-with-north-east-not-in-list-of-new-key-locations/Thu, 06 Jun 2019 10:41:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/bt-to-close-270-offices-with-north-east-not-in-list-of-new-key-locations/https://www.newslocker.com/en-uk/profession/call-centre/tango-networks-and-asc-team-to-bring-compliant-mobile-communications-to-enterprises/Tue, 04 Jun 2019 13:32:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/tango-networks-and-asc-team-to-bring-compliant-mobile-communications-to-enterprises/https://www.newslocker.com/en-uk/profession/call-centre/contexta360-enters-a-strategic-relationship-with-dutch-telco-kpn/Tue, 04 Jun 2019 12:49:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/contexta360-enters-a-strategic-relationship-with-dutch-telco-kpn/https://www.newslocker.com/en-uk/profession/call-centre/digital-tax-system-blamed-for-surge-in-hmrc-fraud/Tue, 04 Jun 2019 08:32:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/digital-tax-system-blamed-for-surge-in-hmrc-fraud/https://www.newslocker.com/en-uk/profession/call-centre/wigans-jobcentre-staff-speak-out-as-benefits-system-comes-under-fire/Mon, 03 Jun 2019 11:39:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/wigans-jobcentre-staff-speak-out-as-benefits-system-comes-under-fire/https://www.newslocker.com/en-uk/profession/call-centre/how-dvla-is-using-salesforce-to-modernise-customer-service/Mon, 03 Jun 2019 06:23:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/how-dvla-is-using-salesforce-to-modernise-customer-service/https://www.newslocker.com/en-uk/profession/call-centre/two-million-calls-to-the-governments-helpline-have-been-abandoned/Thu, 30 May 2019 12:12:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/two-million-calls-to-the-governments-helpline-have-been-abandoned/https://www.newslocker.com/en-uk/profession/call-centre/smart-communications-named-a-leader-in-aspires-customer-communications-management-evaluation/Thu, 30 May 2019 09:46:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/smart-communications-named-a-leader-in-aspires-customer-communications-management-evaluation/https://www.newslocker.com/en-uk/profession/call-centre/resq-appoints-new-chief-financial-officer-jon-hunter/Wed, 29 May 2019 11:34:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/resq-appoints-new-chief-financial-officer-jon-hunter/https://www.newslocker.com/en-uk/profession/call-centre/charity-commission-trials-new-call-centre-opening-hours/Wed, 29 May 2019 08:10:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/charity-commission-trials-new-call-centre-opening-hours/https://www.newslocker.com/en-uk/profession/call-centre/best-contact-centre-solution-win-for-eckoh-at-cnp-awards/Tue, 28 May 2019 12:25:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/best-contact-centre-solution-win-for-eckoh-at-cnp-awards/https://www.newslocker.com/en-uk/profession/call-centre/ida-ireland-launches-new-report-on-customer-experience-sector-in-ireland/Mon, 27 May 2019 10:04:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/ida-ireland-launches-new-report-on-customer-experience-sector-in-ireland/https://www.newslocker.com/en-uk/profession/call-centre/g3-comms-names-mark-thompson-as-new-chairman/Mon, 27 May 2019 07:55:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/g3-comms-names-mark-thompson-as-new-chairman/https://www.newslocker.com/en-uk/profession/call-centre/people-asked-not-to-dial-999-as-tourists-flock-to-devon-and-cornwall/Fri, 24 May 2019 10:07:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/people-asked-not-to-dial-999-as-tourists-flock-to-devon-and-cornwall/https://www.newslocker.com/en-uk/profession/call-centre/bavarian-insurance-company-awarded-for-innovative-use-of-service-technology/Thu, 23 May 2019 09:45:32 +0200https://www.newslocker.com/en-uk/profession/call-centre/bavarian-insurance-company-awarded-for-innovative-use-of-service-technology/https://www.newslocker.com/en-uk/profession/call-centre/teleperformance-groups-praxidia-knowledge-services-partners-with-callminer/Wed, 22 May 2019 10:38:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/teleperformance-groups-praxidia-knowledge-services-partners-with-callminer/https://www.newslocker.com/en-uk/profession/call-centre/arvato-secures-three-year-contract-extension-for-department-for-transport-transformation/Wed, 22 May 2019 09:23:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/arvato-secures-three-year-contract-extension-for-department-for-transport-transformation/https://www.newslocker.com/en-uk/profession/call-centre/a-new-helpline-for-male-victims-of-domestic-abuse-has-been-launched/Wed, 22 May 2019 08:08:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/a-new-helpline-for-male-victims-of-domestic-abuse-has-been-launched/https://www.newslocker.com/en-uk/profession/call-centre/game-of-thrones-helpline-launched-in-uk-to-help-distressed-fans/Tue, 21 May 2019 08:16:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/game-of-thrones-helpline-launched-in-uk-to-help-distressed-fans/https://www.newslocker.com/en-uk/profession/call-centre/iprs-health-expands-digital-strategy-with-synthetix-ai-powered-customer-support-tools/Sat, 18 May 2019 09:17:43 +0200https://www.newslocker.com/en-uk/profession/call-centre/iprs-health-expands-digital-strategy-with-synthetix-ai-powered-customer-support-tools/https://www.newslocker.com/en-uk/profession/call-centre/ai-powered-call-centre-tech-granted-us-patent/Fri, 17 May 2019 10:52:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/ai-powered-call-centre-tech-granted-us-patent/https://www.newslocker.com/en-uk/profession/call-centre/birmingham-tech-company-aids-new-yorks-fire-service/Fri, 17 May 2019 10:14:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/birmingham-tech-company-aids-new-yorks-fire-service/https://www.newslocker.com/en-uk/profession/call-centre/royal-stars-launch-mental-health-text-helpline/Tue, 14 May 2019 11:12:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/royal-stars-launch-mental-health-text-helpline/https://www.newslocker.com/en-uk/profession/call-centre/capstone-awarded-contact-centre-partner-of-the-year-2019-at-experience-avaya-dublin/Fri, 10 May 2019 13:59:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/capstone-awarded-contact-centre-partner-of-the-year-2019-at-experience-avaya-dublin/https://www.newslocker.com/en-uk/profession/call-centre/ex-mitel-executive-andrew-jane-to-join-olive-as-cto/Fri, 10 May 2019 12:12:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/ex-mitel-executive-andrew-jane-to-join-olive-as-cto/https://www.newslocker.com/en-uk/profession/call-centre/ir-appoints-frank-hoekstra-as-head-of-europe/Thu, 09 May 2019 09:59:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/ir-appoints-frank-hoekstra-as-head-of-europe/https://www.newslocker.com/en-uk/profession/call-centre/gucci-opens-call-centres-to-bolster-digital-service/Thu, 09 May 2019 09:09:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/gucci-opens-call-centres-to-bolster-digital-service/https://www.newslocker.com/en-uk/profession/call-centre/contact-centre-providers-unveil-technology-breakthrough-for-busy-contact-centres/Thu, 09 May 2019 07:30:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/contact-centre-providers-unveil-technology-breakthrough-for-busy-contact-centres/https://www.newslocker.com/en-uk/profession/call-centre/igel-expands-unified-communications-capabilities-with-new-support-for-poly-headsets/Wed, 08 May 2019 12:52:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/igel-expands-unified-communications-capabilities-with-new-support-for-poly-headsets/https://www.newslocker.com/en-uk/profession/call-centre/uk-call-centre-to-trial-four-day-week-for-hundreds-of-staff/Tue, 07 May 2019 14:00:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/uk-call-centre-to-trial-four-day-week-for-hundreds-of-staff/https://www.newslocker.com/en-uk/profession/call-centre/nuance-voice-biometrics-to-improve-customer-experience-and-boost-security-at-santander/Tue, 07 May 2019 06:00:00 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+0200https://www.newslocker.com/en-uk/profession/call-centre/bsh-home-appliances-announces-new-northamptonshire-warehouse-and-customer-service-centre/https://www.newslocker.com/en-uk/profession/call-centre/david-phillips-chooses-talkdesk-cloud-contact-center-solutions/Fri, 26 Apr 2019 13:41:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/david-phillips-chooses-talkdesk-cloud-contact-center-solutions/https://www.newslocker.com/en-uk/profession/call-centre/call-back-option-for-101-to-be-offered-by-northamptonshire-police/Fri, 26 Apr 2019 12:11:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/call-back-option-for-101-to-be-offered-by-northamptonshire-police/https://www.newslocker.com/en-uk/profession/call-centre/new-features-in-glocom-53-improve-user-experience-security-and-gui/Fri, 26 Apr 2019 10:41:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/new-features-in-glocom-53-improve-user-experience-security-and-gui/https://www.newslocker.com/en-uk/profession/call-centre/bt-plans-sale-of-irish-unit/Fri, 26 Apr 2019 03:56:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/bt-plans-sale-of-irish-unit/https://www.newslocker.com/en-uk/profession/call-centre/hundreds-of-jobs-in-jeopardy-at-cardiff-call-centre-webhelp/Fri, 26 Apr 2019 03:11:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/hundreds-of-jobs-in-jeopardy-at-cardiff-call-centre-webhelp/https://www.newslocker.com/en-uk/profession/call-centre/key-ivr-partners-with-irish-voip-provider-ip-telecom/Thu, 25 Apr 2019 10:48:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/key-ivr-partners-with-irish-voip-provider-ip-telecom/https://www.newslocker.com/en-uk/profession/call-centre/call-centre-jobs-under-threat/Tue, 23 Apr 2019 10:34:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/call-centre-jobs-under-threat/https://www.newslocker.com/en-uk/profession/call-centre/vinci-highways-awarded-new-management-contract/Tue, 23 Apr 2019 08:17:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/vinci-highways-awarded-new-management-contract/https://www.newslocker.com/en-uk/profession/call-centre/firstsource-solutions-unveil-investment-in-belfast/Fri, 19 Apr 2019 12:49:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/firstsource-solutions-unveil-investment-in-belfast/https://www.newslocker.com/en-uk/profession/call-centre/funeral-plan-firm-fined-for-52000-nuisance-calls/Thu, 18 Apr 2019 14:00:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/funeral-plan-firm-fined-for-52000-nuisance-calls/https://www.newslocker.com/en-uk/profession/call-centre/yeastar-builds-tight-itsp-partnership-with-voiceflex-to-embrace-uks-all-ip-era/Thu, 18 Apr 2019 09:12:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/yeastar-builds-tight-itsp-partnership-with-voiceflex-to-embrace-uks-all-ip-era/https://www.newslocker.com/en-uk/profession/call-centre/konectiv-and-lumenvox-enter-new-partnership/Thu, 18 Apr 2019 04:24:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/konectiv-and-lumenvox-enter-new-partnership/https://www.newslocker.com/en-uk/profession/call-centre/mitel-partners-with-westcon-comstor/Tue, 16 Apr 2019 11:45:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/mitel-partners-with-westcon-comstor/https://www.newslocker.com/en-uk/profession/call-centre/bicom-systems-releases-a-new-version-of-pbxware-with-features-designed-for-users/Fri, 12 Apr 2019 08:35:08 +0200https://www.newslocker.com/en-uk/profession/call-centre/bicom-systems-releases-a-new-version-of-pbxware-with-features-designed-for-users/https://www.newslocker.com/en-uk/profession/call-centre/what-to-do-if-you-need-to-call-999-but-cant-talk/Wed, 10 Apr 2019 13:22:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/what-to-do-if-you-need-to-call-999-but-cant-talk/https://www.newslocker.com/en-uk/profession/call-centre/allpay-and-eckoh-celebrate-the-success-of-their-syndicated-pci-dss-payment-solution/Wed, 10 Apr 2019 13:22:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/allpay-and-eckoh-celebrate-the-success-of-their-syndicated-pci-dss-payment-solution/https://www.newslocker.com/en-uk/profession/call-centre/gps-to-access-mental-health-crisis-helpline-via-nhs-111/Wed, 10 Apr 2019 03:22:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/gps-to-access-mental-health-crisis-helpline-via-nhs-111/https://www.newslocker.com/en-uk/profession/call-centre/jewellery-quarter-energy-firm-to-create-80-new-jobs/Mon, 08 Apr 2019 05:17:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/jewellery-quarter-energy-firm-to-create-80-new-jobs/https://www.newslocker.com/en-uk/profession/call-centre/london-is-global-centre-for-customer-experience/Fri, 05 Apr 2019 14:24:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/london-is-global-centre-for-customer-experience/https://www.newslocker.com/en-uk/profession/call-centre/national-express-uses-teleopti-workforce-management-to-keep-passengers-on-the-move/Thu, 04 Apr 2019 12:48:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/national-express-uses-teleopti-workforce-management-to-keep-passengers-on-the-move/https://www.newslocker.com/en-uk/profession/call-centre/geomant-acquires-us-based-inova-solutions/Thu, 04 Apr 2019 12:06:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/geomant-acquires-us-based-inova-solutions/https://www.newslocker.com/en-uk/profession/call-centre/almawave-recognized-by-frost-amp-sullivan-for-its-cx-management-solution/Thu, 04 Apr 2019 06:30:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/almawave-recognized-by-frost-amp-sullivan-for-its-cx-management-solution/https://www.newslocker.com/en-uk/profession/call-centre/callers-swamp-police-101-phone-system-because-no-other-authorities-are-available/Wed, 03 Apr 2019 14:00:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/callers-swamp-police-101-phone-system-because-no-other-authorities-are-available/https://www.newslocker.com/en-uk/profession/call-centre/zephyrtel-announces-strategic-collaboration-agreement-with-amazon-web-services/Wed, 03 Apr 2019 12:32:22 +0200https://www.newslocker.com/en-uk/profession/call-centre/zephyrtel-announces-strategic-collaboration-agreement-with-amazon-web-services/https://www.newslocker.com/en-uk/profession/call-centre/igel-teams-with-jabra-to-improve-collaboration-at-the-endpoint/Wed, 03 Apr 2019 10:34:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/igel-teams-with-jabra-to-improve-collaboration-at-the-endpoint/https://www.newslocker.com/en-uk/profession/call-centre/dozens-more-jobs-set-to-be-axed-at-homeserve/Wed, 03 Apr 2019 10:34:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/dozens-more-jobs-set-to-be-axed-at-homeserve/https://www.newslocker.com/en-uk/profession/call-centre/introducing-the-key-ivr-customer-success-team/Wed, 03 Apr 2019 08:51:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/introducing-the-key-ivr-customer-success-team/https://www.newslocker.com/en-uk/profession/call-centre/leaving-certificate-results-brought-busiest-day-for-samaritans-helpline/Wed, 03 Apr 2019 07:09:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/leaving-certificate-results-brought-busiest-day-for-samaritans-helpline/https://www.newslocker.com/en-uk/profession/call-centre/police-calls-are-no-joke-this-april-fools-day/Wed, 03 Apr 2019 05:26:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/police-calls-are-no-joke-this-april-fools-day/https://www.newslocker.com/en-uk/profession/call-centre/netflix-expands-global-customer-care-with-teleoptis-workforce-management-solution/Wed, 03 Apr 2019 03:43:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/netflix-expands-global-customer-care-with-teleoptis-workforce-management-solution/https://www.newslocker.com/en-uk/profession/call-centre/mitel-launches-accessible-mobile-cloud-communications-and-collaboration-technology/Tue, 02 Apr 2019 11:20:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/mitel-launches-accessible-mobile-cloud-communications-and-collaboration-technology/https://www.newslocker.com/en-uk/profession/call-centre/utilita-closes-newcastle-call-centre-but-toto-energy-opens-in-its-place/Tue, 02 Apr 2019 08:40:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/utilita-closes-newcastle-call-centre-but-toto-energy-opens-in-its-place/https://www.newslocker.com/en-uk/profession/call-centre/dhsc-sets-up-hotline-for-brexit-disruption-to-supplies/Mon, 01 Apr 2019 08:00:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/dhsc-sets-up-hotline-for-brexit-disruption-to-supplies/https://www.newslocker.com/en-uk/profession/call-centre/mmadigital-adds-five-new-call-centre-recruits-to-its-growing-team/Fri, 29 Mar 2019 08:26:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/mmadigital-adds-five-new-call-centre-recruits-to-its-growing-team/https://www.newslocker.com/en-uk/profession/call-centre/gwent-launch-of-111-service-for-health-advice-and-treatment-is-postponed/Fri, 29 Mar 2019 07:17:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/gwent-launch-of-111-service-for-health-advice-and-treatment-is-postponed/https://www.newslocker.com/en-uk/profession/call-centre/cirrus-response-announces-new-automation-products/Thu, 28 Mar 2019 13:03:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/cirrus-response-announces-new-automation-products/https://www.newslocker.com/en-uk/profession/call-centre/warwickshire-police-101-call-service/Wed, 27 Mar 2019 12:11:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/warwickshire-police-101-call-service/https://www.newslocker.com/en-uk/profession/call-centre/really-simple-systems-crm-announces-the-release-of-its-integration-with-microsoft-azure/Wed, 27 Mar 2019 04:23:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/really-simple-systems-crm-announces-the-release-of-its-integration-with-microsoft-azure/https://www.newslocker.com/en-uk/profession/call-centre/foehn-launches-new-cloud-contact-centre-voxivocx/Fri, 22 Mar 2019 13:00:00 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+0100https://www.newslocker.com/en-uk/profession/call-centre/ageas-to-close-stoke-on-trent-office-with-loss-of-350-jobs/https://www.newslocker.com/en-uk/profession/call-centre/webtext-launches-cx-hub-a-new-standard-in-customer-care/Wed, 20 Mar 2019 13:00:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/webtext-launches-cx-hub-a-new-standard-in-customer-care/https://www.newslocker.com/en-uk/profession/call-centre/key-ivr-welcomes-customer-touch-point-as-a-new-partner/Wed, 20 Mar 2019 13:00:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/key-ivr-welcomes-customer-touch-point-as-a-new-partner/https://www.newslocker.com/en-uk/profession/call-centre/uk-industry-specialist-joins-svl/Wed, 20 Mar 2019 07:00:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/uk-industry-specialist-joins-svl/https://www.newslocker.com/en-uk/profession/call-centre/london-crm-agency-edit-wins-three-year-contract-with-shell/Tue, 19 Mar 2019 03:05:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/london-crm-agency-edit-wins-three-year-contract-with-shell/https://www.newslocker.com/en-uk/profession/call-centre/creative-virtual-commended-by-frost-amp-sullivan-for-v-person/Mon, 18 Mar 2019 13:00:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/creative-virtual-commended-by-frost-amp-sullivan-for-v-person/https://www.newslocker.com/en-uk/profession/call-centre/travelsphere-and-just-you-create-team-for-agent-calls/Mon, 18 Mar 2019 04:26:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/travelsphere-and-just-you-create-team-for-agent-calls/https://www.newslocker.com/en-uk/profession/call-centre/scas-failing-to-reach-111-call-response-targets-as-some-residents-abandon-calls/Fri, 15 Mar 2019 07:33:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/scas-failing-to-reach-111-call-response-targets-as-some-residents-abandon-calls/https://www.newslocker.com/en-uk/profession/call-centre/secret-city-call-centre-raided-over-ten-million-cold-call-scams/Thu, 14 Mar 2019 07:02:30 +0100https://www.newslocker.com/en-uk/profession/call-centre/secret-city-call-centre-raided-over-ten-million-cold-call-scams/https://www.newslocker.com/en-uk/profession/call-centre/fraud-probe-launched-at-south-shields-call-centre-over-unauthorised-credit-card-payments/Wed, 13 Mar 2019 09:34:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/fraud-probe-launched-at-south-shields-call-centre-over-unauthorised-credit-card-payments/https://www.newslocker.com/en-uk/profession/call-centre/webtext-becomes-a-servicenow-technology-partner/Wed, 13 Mar 2019 06:09:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/webtext-becomes-a-servicenow-technology-partner/https://www.newslocker.com/en-uk/profession/call-centre/call-centre-help-for-businesses-stepped-up-as-brexit-approaches/Wed, 13 Mar 2019 02:43:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/call-centre-help-for-businesses-stepped-up-as-brexit-approaches/https://www.newslocker.com/en-uk/profession/call-centre/two-new-us-patents-to-be-granted/Tue, 12 Mar 2019 04:00:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/two-new-us-patents-to-be-granted/https://www.newslocker.com/en-uk/profession/call-centre/150-new-jobs-created-in-seaham-by-resq/Mon, 11 Mar 2019 11:10:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/150-new-jobs-created-in-seaham-by-resq/https://www.newslocker.com/en-uk/profession/call-centre/talktalk-to-meet-fergus-ewing-over-call-centre-closure/Mon, 11 Mar 2019 10:10:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/talktalk-to-meet-fergus-ewing-over-call-centre-closure/https://www.newslocker.com/en-uk/profession/call-centre/webtext-brings-smart-messaging-to-five9-contact-center/Fri, 08 Mar 2019 11:20:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/webtext-brings-smart-messaging-to-five9-contact-center/https://www.newslocker.com/en-uk/profession/call-centre/nhs-professionals-selects-ringcentrals-cloud-communications-solutions/Fri, 08 Mar 2019 10:17:40 +0100https://www.newslocker.com/en-uk/profession/call-centre/nhs-professionals-selects-ringcentrals-cloud-communications-solutions/https://www.newslocker.com/en-uk/profession/call-centre/contact-centre-business-ventrica-expands-to-create-120-new-jobs-in-southend/Fri, 08 Mar 2019 09:20:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/contact-centre-business-ventrica-expands-to-create-120-new-jobs-in-southend/https://www.newslocker.com/en-uk/profession/call-centre/engage-hub-launches-ai-powered-next-gen-ivr/Fri, 08 Mar 2019 03:20:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/engage-hub-launches-ai-powered-next-gen-ivr/https://www.newslocker.com/en-uk/profession/call-centre/longbenton-based-contact-centre-wins-top-award/Wed, 06 Mar 2019 12:20:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/longbenton-based-contact-centre-wins-top-award/https://www.newslocker.com/en-uk/profession/call-centre/speechmatics-and-neuraswitch-deliver-crm-solution-to-understand-conversations/Wed, 06 Mar 2019 10:37:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/speechmatics-and-neuraswitch-deliver-crm-solution-to-understand-conversations/https://www.newslocker.com/en-uk/profession/call-centre/sitel-uk-to-open-call-centre-with-800-employees-in-maxim-park-office-at-eurocentral/Wed, 06 Mar 2019 08:54:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/sitel-uk-to-open-call-centre-with-800-employees-in-maxim-park-office-at-eurocentral/https://www.newslocker.com/en-uk/profession/call-centre/dundee-tesco-staff-claim-they-must-accept-alternative-roles-or-lose-jobs/Wed, 06 Mar 2019 08:02:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/dundee-tesco-staff-claim-they-must-accept-alternative-roles-or-lose-jobs/https://www.newslocker.com/en-uk/profession/call-centre/buyout-safeguards-400-contact-centre-jobs-in-preston/Wed, 06 Mar 2019 07:11:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/buyout-safeguards-400-contact-centre-jobs-in-preston/https://www.newslocker.com/en-uk/profession/call-centre/teesside-technology-firm-appamondo-announces-plans-for-growth/Mon, 04 Mar 2019 09:44:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/teesside-technology-firm-appamondo-announces-plans-for-growth/https://www.newslocker.com/en-uk/profession/call-centre/strictly-come-dancing-winner-stacey-dooley-visits-sunderland-callcentre-for-new-bbc-series-sunderland-echo/Tue, 26 Feb 2019 07:01:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/strictly-come-dancing-winner-stacey-dooley-visits-sunderland-callcentre-for-new-bbc-series-sunderland-echo/https://www.newslocker.com/en-uk/profession/call-centre/bt-re-signs-five-year-contract-with-resilient-plc/Tue, 26 Feb 2019 06:03:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/bt-re-signs-five-year-contract-with-resilient-plc/https://www.newslocker.com/en-uk/profession/call-centre/staff-fear-up-to-1000-job-losses-at-cardiff-call-centre/Mon, 25 Feb 2019 03:12:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/staff-fear-up-to-1000-job-losses-at-cardiff-call-centre/https://www.newslocker.com/en-uk/profession/call-centre/scottishpower-call-centre-aims-to-create-350-jobs-in-trafford/Thu, 21 Feb 2019 07:03:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/scottishpower-call-centre-aims-to-create-350-jobs-in-trafford/https://www.newslocker.com/en-uk/profession/call-centre/gj-callcentre-arrests-the-week/Tue, 19 Feb 2019 15:25:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/gj-callcentre-arrests-the-week/https://www.newslocker.com/en-uk/profession/call-centre/50-new-jobs-up-for-grabs-as-life-insurance-firm-moves-to-hull-city-centre/Tue, 19 Feb 2019 12:13:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/50-new-jobs-up-for-grabs-as-life-insurance-firm-moves-to-hull-city-centre/https://www.newslocker.com/en-uk/profession/call-centre/concerns-over-police-101-response-times-in-sussex/Tue, 19 Feb 2019 10:13:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/concerns-over-police-101-response-times-in-sussex/https://www.newslocker.com/en-uk/profession/call-centre/firm-that-pledged-to-create-hundreds-of-dundee-jobs-goes-bust-weeks/Mon, 18 Feb 2019 10:30:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/firm-that-pledged-to-create-hundreds-of-dundee-jobs-goes-bust-weeks/https://www.newslocker.com/en-uk/profession/call-centre/europa-acquires-rushden-warehouse-for-undisclosed-sum/Mon, 18 Feb 2019 09:40:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/europa-acquires-rushden-warehouse-for-undisclosed-sum/https://www.newslocker.com/en-uk/profession/call-centre/credit-card-provider-newday-taps-limitless-voice-of-customer-programme/Mon, 18 Feb 2019 03:54:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/credit-card-provider-newday-taps-limitless-voice-of-customer-programme/https://www.newslocker.com/en-uk/profession/call-centre/frustration-over-long-waits-for-police-101-callers/Thu, 14 Feb 2019 09:10:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/frustration-over-long-waits-for-police-101-callers/https://www.newslocker.com/en-uk/profession/call-centre/ddc-os-improves-customer-satisfaction-with-support-from-8x8/Thu, 14 Feb 2019 08:10:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/ddc-os-improves-customer-satisfaction-with-support-from-8x8/https://www.newslocker.com/en-uk/profession/call-centre/red-box-announces-partnership-with-global-relay/Tue, 12 Feb 2019 04:40:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/red-box-announces-partnership-with-global-relay/https://www.newslocker.com/en-uk/profession/call-centre/copenhagen-and-london-based-startup-dixa-raises-funding-for-its-customer-friendship-platform/Mon, 11 Feb 2019 13:02:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/copenhagen-and-london-based-startup-dixa-raises-funding-for-its-customer-friendship-platform/https://www.newslocker.com/en-uk/profession/call-centre/hh-global-invests-in-veriteva-to-strengthen-data-powered-marketing-services/Mon, 11 Feb 2019 04:14:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/hh-global-invests-in-veriteva-to-strengthen-data-powered-marketing-services/https://www.newslocker.com/en-uk/profession/call-centre/gj-callcentre-fbi-the-week/Sun, 10 Feb 2019 15:25:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/gj-callcentre-fbi-the-week/https://www.newslocker.com/en-uk/profession/call-centre/colt-appoints-head-of-mobile-connectivity-solutions/Fri, 08 Feb 2019 09:52:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/colt-appoints-head-of-mobile-connectivity-solutions/https://www.newslocker.com/en-uk/profession/call-centre/integrated-care-24-selects-nice-to-ensure-quality-of-care-and-audit-accuracy/Fri, 08 Feb 2019 08:32:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/integrated-care-24-selects-nice-to-ensure-quality-of-care-and-audit-accuracy/https://www.newslocker.com/en-uk/profession/call-centre/datasine-secures-series-a-funding-ahead-of-platform-launch/Fri, 08 Feb 2019 07:12:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/datasine-secures-series-a-funding-ahead-of-platform-launch/https://www.newslocker.com/en-uk/profession/call-centre/semafone-appoints-new-ceo-gary-e-barnett/Thu, 07 Feb 2019 11:16:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/semafone-appoints-new-ceo-gary-e-barnett/https://www.newslocker.com/en-uk/profession/call-centre/anderson-zaks-launches-new-service-for-call-centre-moto-payments/Thu, 07 Feb 2019 06:16:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/anderson-zaks-launches-new-service-for-call-centre-moto-payments/https://www.newslocker.com/en-uk/profession/call-centre/yorkshire-fintech-celebrates-10-years-and-global-expansion/Wed, 06 Feb 2019 10:19:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/yorkshire-fintech-celebrates-10-years-and-global-expansion/https://www.newslocker.com/en-uk/profession/call-centre/new-technology-helps-improve-101-telephone-service-as-police-look-for-more-progress/Mon, 04 Feb 2019 10:02:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/new-technology-helps-improve-101-telephone-service-as-police-look-for-more-progress/https://www.newslocker.com/en-uk/profession/call-centre/north-east-job-losses-feared-as-npower-cuts-900-posts/Mon, 04 Feb 2019 08:26:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/north-east-job-losses-feared-as-npower-cuts-900-posts/https://www.newslocker.com/en-uk/profession/call-centre/national-pen-to-move-some-work-from-dundalk-to-tunisia/Fri, 01 Feb 2019 12:22:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/national-pen-to-move-some-work-from-dundalk-to-tunisia/https://www.newslocker.com/en-uk/profession/call-centre/teleperformance-wins-renewal-of-major-banking-contract/Fri, 01 Feb 2019 11:09:44 +0100https://www.newslocker.com/en-uk/profession/call-centre/teleperformance-wins-renewal-of-major-banking-contract/https://www.newslocker.com/en-uk/profession/call-centre/union-in-talks-with-tesco-over-fears-90-jobs-could-go-at-dundee-customer-contact-centre/Fri, 01 Feb 2019 10:30:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/union-in-talks-with-tesco-over-fears-90-jobs-could-go-at-dundee-customer-contact-centre/https://www.newslocker.com/en-uk/profession/call-centre/150-staff-needed-as-utilities-call-centre-xln-opens-upgraded-sheffield-office/Wed, 30 Jan 2019 08:12:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/150-staff-needed-as-utilities-call-centre-xln-opens-upgraded-sheffield-office/https://www.newslocker.com/en-uk/profession/call-centre/pci-pal-honoured-at-the-pci-awards-for-excellence/Mon, 28 Jan 2019 11:23:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/pci-pal-honoured-at-the-pci-awards-for-excellence/https://www.newslocker.com/en-uk/profession/call-centre/two-pci-excellence-awards-for-eckoh-in-2019/Fri, 25 Jan 2019 12:44:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/two-pci-excellence-awards-for-eckoh-in-2019/https://www.newslocker.com/en-uk/profession/call-centre/semafone-starts-2019-with-third-pci-award-for-excellence/Fri, 25 Jan 2019 12:02:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/semafone-starts-2019-with-third-pci-award-for-excellence/https://www.newslocker.com/en-uk/profession/call-centre/jobs-preserved-at-prolog-in-sudbury-after-buyer-is-found-following-administration-process/Fri, 25 Jan 2019 11:34:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/jobs-preserved-at-prolog-in-sudbury-after-buyer-is-found-following-administration-process/https://www.newslocker.com/en-uk/profession/call-centre/vodafone-moving-300-more-people-into-its-wythenshawe-base-as-part-of-company-shake-up/Fri, 25 Jan 2019 10:25:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/vodafone-moving-300-more-people-into-its-wythenshawe-base-as-part-of-company-shake-up/https://www.newslocker.com/en-uk/profession/call-centre/insurance-giant-ageas-to-shut-stoke-on-trent-call-centre-with-loss-of-388-jobs/Thu, 24 Jan 2019 12:37:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/insurance-giant-ageas-to-shut-stoke-on-trent-call-centre-with-loss-of-388-jobs/https://www.newslocker.com/en-uk/profession/call-centre/cuts-to-999-call-centre/Thu, 24 Jan 2019 11:07:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/cuts-to-999-call-centre/https://www.newslocker.com/en-uk/profession/call-centre/crm-software-firm-acquired/Thu, 24 Jan 2019 09:37:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/crm-software-firm-acquired/https://www.newslocker.com/en-uk/profession/call-centre/50-jobs-axed-as-coventry-company-enters-administration/Thu, 24 Jan 2019 08:52:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/50-jobs-axed-as-coventry-company-enters-administration/https://www.newslocker.com/en-uk/profession/call-centre/webtext-combine-artificial-intelligence-with-smart-messaging-to-improve-customer-experience/Wed, 23 Jan 2019 12:30:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/webtext-combine-artificial-intelligence-with-smart-messaging-to-improve-customer-experience/https://www.newslocker.com/en-uk/profession/call-centre/barclays-weighs-280-redundancies-relocations-at-leeds-call-centre/Wed, 23 Jan 2019 11:25:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/barclays-weighs-280-redundancies-relocations-at-leeds-call-centre/https://www.newslocker.com/en-uk/profession/call-centre/cbre-names-new-customer-experience-director/Wed, 23 Jan 2019 10:21:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/cbre-names-new-customer-experience-director/https://www.newslocker.com/en-uk/profession/call-centre/freephone-helpline-for-stressed-families-to-be-launched/Wed, 23 Jan 2019 08:13:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/freephone-helpline-for-stressed-families-to-be-launched/https://www.newslocker.com/en-uk/profession/call-centre/being-human-in-a-digital-world/Tue, 22 Jan 2019 11:03:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/being-human-in-a-digital-world/https://www.newslocker.com/en-uk/profession/call-centre/garda-emergency-call-centre-to-switch-to-renmore-next-month/Tue, 22 Jan 2019 04:52:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/garda-emergency-call-centre-to-switch-to-renmore-next-month/https://www.newslocker.com/en-uk/profession/call-centre/newport-company-wins-bravissimo-contract/Mon, 21 Jan 2019 10:37:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/newport-company-wins-bravissimo-contract/https://www.newslocker.com/en-uk/profession/call-centre/salesforcecom-plans-to-add-around-1500-irish-jobs/Mon, 21 Jan 2019 08:28:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/salesforcecom-plans-to-add-around-1500-irish-jobs/https://www.newslocker.com/en-uk/profession/call-centre/glassbox-digital-adds-singapore-airlines-to-its-global-customer-base/Thu, 17 Jan 2019 12:26:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/glassbox-digital-adds-singapore-airlines-to-its-global-customer-base/ Sabio Group continues ongoing growth plan to broaden call centre and customer experience solutions portfolio and expand geographic coverage]]>https://www.newslocker.com/en-uk/profession/call-centre/sabio-extends-workforce-optimisation-capability-with-acquisition-of-callware/Tue, 15 Jan 2019 11:36:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/sabio-extends-workforce-optimisation-capability-with-acquisition-of-callware/https://www.newslocker.com/en-uk/profession/call-centre/iovox-strengthens-international-call-tracking-leadership-with-acquisition-of-wannaspeak/Tue, 15 Jan 2019 09:36:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/iovox-strengthens-international-call-tracking-leadership-with-acquisition-of-wannaspeak/https://www.newslocker.com/en-uk/profession/call-centre/digital-agencys-disposal-of-contact-centre-completes/Mon, 14 Jan 2019 11:34:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/digital-agencys-disposal-of-contact-centre-completes/https://www.newslocker.com/en-uk/profession/call-centre/10000-calls-to-asthma-helpline-since-2014/Mon, 14 Jan 2019 10:09:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/10000-calls-to-asthma-helpline-since-2014/https://www.newslocker.com/en-uk/profession/call-centre/colt-launches-intelligent-communications-proposition-with-microsoft/Mon, 14 Jan 2019 07:17:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/colt-launches-intelligent-communications-proposition-with-microsoft/https://www.newslocker.com/en-uk/profession/call-centre/call-for-volunteers-for-lancashire-mental-health-helpline/Thu, 10 Jan 2019 12:31:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/call-for-volunteers-for-lancashire-mental-health-helpline/https://www.newslocker.com/en-uk/profession/call-centre/creative-virtual-announces-celebration-of-the-companys-fifteenth-anniversary/Wed, 09 Jan 2019 12:25:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/creative-virtual-announces-celebration-of-the-companys-fifteenth-anniversary/https://www.newslocker.com/en-uk/profession/call-centre/inet-amp-u-wfm-a-winning-strategic-partnership-for-contact-centres/Wed, 09 Jan 2019 12:05:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/inet-amp-u-wfm-a-winning-strategic-partnership-for-contact-centres/https://www.newslocker.com/en-uk/profession/call-centre/more-than-200-jobs-set-to-go-as-coventry-energy-firm-collapses/Wed, 09 Jan 2019 07:05:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/more-than-200-jobs-set-to-go-as-coventry-energy-firm-collapses/https://www.newslocker.com/en-uk/profession/call-centre/nhs-111-to-book-gp-appointments-directly-starting-this-year/Tue, 08 Jan 2019 10:44:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/nhs-111-to-book-gp-appointments-directly-starting-this-year/https://www.newslocker.com/en-uk/profession/call-centre/west-yorkshire-police-handled-over-2000-999-calls-on-new-years-eve/Tue, 08 Jan 2019 09:22:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/west-yorkshire-police-handled-over-2000-999-calls-on-new-years-eve/https://www.newslocker.com/en-uk/profession/call-centre/plans-for-new-centrica-base-revealed/Mon, 07 Jan 2019 03:10:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/plans-for-new-centrica-base-revealed/https://www.newslocker.com/en-uk/profession/call-centre/coventry-energy-firm-banned-from-taking-on-new-customers/Mon, 07 Jan 2019 02:32:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/coventry-energy-firm-banned-from-taking-on-new-customers/https://www.newslocker.com/en-uk/profession/call-centre/around-100-jobs-could-be-spared-in-sudbury/Fri, 04 Jan 2019 08:12:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/around-100-jobs-could-be-spared-in-sudbury/https://www.newslocker.com/en-uk/profession/call-centre/police-reveal-how-many-people-phoned-101-in-2018/Fri, 04 Jan 2019 03:24:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/police-reveal-how-many-people-phoned-101-in-2018/https://www.newslocker.com/en-uk/profession/call-centre/universal-credit-helpline-has-been-accused-of-using-scripts-to-deflect-callers/Tue, 01 Jan 2019 10:46:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/universal-credit-helpline-has-been-accused-of-using-scripts-to-deflect-callers/https://www.newslocker.com/en-uk/profession/call-centre/shocking-new-figures-reveal-childline-received-nearly-one-call-every-minute-on-christmas-day/Mon, 31 Dec 2018 13:00:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/shocking-new-figures-reveal-childline-received-nearly-one-call-every-minute-on-christmas-day/https://www.newslocker.com/en-uk/profession/call-centre/revealed-quarter-of-nhs-111-calls-end-at-pressured-aampes/Mon, 31 Dec 2018 05:00:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/revealed-quarter-of-nhs-111-calls-end-at-pressured-aampes/ Extending the customer base with onboarding and account opening features]]>https://www.newslocker.com/en-uk/profession/call-centre/cr2s-bankworld-mobile-app-driving-customer-acquisition-levels/Wed, 26 Dec 2018 11:54:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/cr2s-bankworld-mobile-app-driving-customer-acquisition-levels/https://www.newslocker.com/en-uk/profession/call-centre/new-chairman-for-national-accident-helpline-owner/Mon, 24 Dec 2018 09:00:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/new-chairman-for-national-accident-helpline-owner/https://www.newslocker.com/en-uk/profession/call-centre/greater-manchester-mayor-andy-burnham-opens-homeless-helpline-for-young-people/Fri, 21 Dec 2018 13:00:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/greater-manchester-mayor-andy-burnham-opens-homeless-helpline-for-young-people/https://www.newslocker.com/en-uk/profession/call-centre/police-reveal-statistics-behind-999-and-101-calls/Fri, 21 Dec 2018 12:28:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/police-reveal-statistics-behind-999-and-101-calls/https://www.newslocker.com/en-uk/profession/call-centre/telefonix-voice-amp-data-become-gold-partners-with-gamma/Fri, 21 Dec 2018 11:28:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/telefonix-voice-amp-data-become-gold-partners-with-gamma/https://www.newslocker.com/en-uk/profession/call-centre/peabody-call-centre-staff-call-off-strike-after-deal-agreed/Fri, 21 Dec 2018 09:28:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/peabody-call-centre-staff-call-off-strike-after-deal-agreed/https://www.newslocker.com/en-uk/profession/call-centre/calls-to-isle-of-wight-council-are-now-answered-in-60-seconds-or-less/Fri, 21 Dec 2018 03:32:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/calls-to-isle-of-wight-council-are-now-answered-in-60-seconds-or-less/https://www.newslocker.com/en-uk/profession/call-centre/minister-says-lives-put-at-risk-by-failure-over-dublin-999-ambulance-calls/Thu, 20 Dec 2018 08:12:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/minister-says-lives-put-at-risk-by-failure-over-dublin-999-ambulance-calls/https://www.newslocker.com/en-uk/profession/call-centre/increase-in-calls-to-domestic-violence-helpline-expected-after-christmas/Wed, 19 Dec 2018 13:00:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/increase-in-calls-to-domestic-violence-helpline-expected-after-christmas/https://www.newslocker.com/en-uk/profession/call-centre/minister-davies-launches-global-business-services-for-prospective-investors-in-london/Wed, 19 Dec 2018 10:53:46 +0100https://www.newslocker.com/en-uk/profession/call-centre/minister-davies-launches-global-business-services-for-prospective-investors-in-london/https://www.newslocker.com/en-uk/profession/call-centre/sheffield-city-council-modernizes-digital-citizen-engagement-with-verint-cloud-solutions/Tue, 18 Dec 2018 05:25:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/sheffield-city-council-modernizes-digital-citizen-engagement-with-verint-cloud-solutions/https://www.newslocker.com/en-uk/profession/call-centre/infinity-launches-conversation-analytics-suite/Tue, 18 Dec 2018 04:09:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/infinity-launches-conversation-analytics-suite/https://www.newslocker.com/en-uk/profession/call-centre/resq-chief-operations-officer-is-named-corporate-leader-of-the-year-2018/Sat, 15 Dec 2018 13:03:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/resq-chief-operations-officer-is-named-corporate-leader-of-the-year-2018/https://www.newslocker.com/en-uk/profession/call-centre/alchemy-software-releases-catalyst-2019/Fri, 14 Dec 2018 12:42:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/alchemy-software-releases-catalyst-2019/https://www.newslocker.com/en-uk/profession/call-centre/samaritans-anticipate-hundreds-of-thousands-of-calls-for-help-during-festive-period/Fri, 14 Dec 2018 08:11:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/samaritans-anticipate-hundreds-of-thousands-of-calls-for-help-during-festive-period/https://www.newslocker.com/en-uk/profession/call-centre/seasonal-greetings-and-service-desk-support/Thu, 13 Dec 2018 13:00:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/seasonal-greetings-and-service-desk-support/https://www.newslocker.com/en-uk/profession/call-centre/gwh-to-probe-cost-to-aampe-of-gps-phone-booking-chaos/Thu, 13 Dec 2018 04:26:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/gwh-to-probe-cost-to-aampe-of-gps-phone-booking-chaos/https://www.newslocker.com/en-uk/profession/call-centre/carousel-logistics-launches-dedicated-brexit-helpline/Tue, 11 Dec 2018 13:00:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/carousel-logistics-launches-dedicated-brexit-helpline/https://www.newslocker.com/en-uk/profession/call-centre/vue-entertainment-retain-eckoh-to-deliver-omnichannel-customer-engagement-solution/Tue, 11 Dec 2018 11:42:23 +0100https://www.newslocker.com/en-uk/profession/call-centre/vue-entertainment-retain-eckoh-to-deliver-omnichannel-customer-engagement-solution/https://www.newslocker.com/en-uk/profession/call-centre/gateshead-contact-centre-spark-ecommerce-snapped-up-by-national-delivery-firm/Tue, 11 Dec 2018 10:20:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/gateshead-contact-centre-spark-ecommerce-snapped-up-by-national-delivery-firm/https://www.newslocker.com/en-uk/profession/call-centre/michael-kors-selects-aptos-one-platform-for-customer-engagement-pilot/Tue, 11 Dec 2018 05:00:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/michael-kors-selects-aptos-one-platform-for-customer-engagement-pilot/https://www.newslocker.com/en-uk/profession/call-centre/bupa-appoints-kanta-tns-for-customer-experience-programme/Tue, 11 Dec 2018 02:20:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/bupa-appoints-kanta-tns-for-customer-experience-programme/https://www.newslocker.com/en-uk/profession/call-centre/u-wfm-partners-with-twilio/Thu, 06 Dec 2018 12:40:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/u-wfm-partners-with-twilio/https://www.newslocker.com/en-uk/profession/call-centre/colt-to-expand-iq-network-in-central-and-eastern-europe/Thu, 06 Dec 2018 12:01:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/colt-to-expand-iq-network-in-central-and-eastern-europe/https://www.newslocker.com/en-uk/profession/call-centre/ntt-communications-arkadin-launch-uc-connect-service-in-europe/Thu, 06 Dec 2018 11:22:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/ntt-communications-arkadin-launch-uc-connect-service-in-europe/https://www.newslocker.com/en-uk/profession/call-centre/wpd-appoints-customer-engagement-group-chair/Thu, 06 Dec 2018 10:58:23 +0100https://www.newslocker.com/en-uk/profession/call-centre/wpd-appoints-customer-engagement-group-chair/https://www.newslocker.com/en-uk/profession/call-centre/ventrica-enters-sunday-times-fast-track-100-for-the-first-time/Thu, 06 Dec 2018 10:58:23 +0100https://www.newslocker.com/en-uk/profession/call-centre/ventrica-enters-sunday-times-fast-track-100-for-the-first-time/https://www.newslocker.com/en-uk/profession/call-centre/spike-in-999-calls-to-police-over-summer-period/Thu, 06 Dec 2018 10:58:23 +0100https://www.newslocker.com/en-uk/profession/call-centre/spike-in-999-calls-to-police-over-summer-period/https://www.newslocker.com/en-uk/profession/call-centre/teleperformance-wins-nhs-e-referral-contract/Thu, 06 Dec 2018 10:43:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/teleperformance-wins-nhs-e-referral-contract/https://www.newslocker.com/en-uk/profession/call-centre/express-gifts-creates-750-christmas-jobs-in-accrington/Wed, 05 Dec 2018 13:19:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/express-gifts-creates-750-christmas-jobs-in-accrington/https://www.newslocker.com/en-uk/profession/call-centre/global-relocation-firm-chooses-intellicom-to-cut-costs-and-boost-productivity/Wed, 05 Dec 2018 13:14:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/global-relocation-firm-chooses-intellicom-to-cut-costs-and-boost-productivity/https://www.newslocker.com/en-uk/profession/call-centre/100-jobs-at-sudbury-call-centre-under-threat/Wed, 05 Dec 2018 13:10:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/100-jobs-at-sudbury-call-centre-under-threat/https://www.newslocker.com/en-uk/profession/call-centre/housing-emergency-as-calls-to-homelessness-helpline-soar-shelter-says/Wed, 05 Dec 2018 13:05:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/housing-emergency-as-calls-to-homelessness-helpline-soar-shelter-says/https://www.newslocker.com/en-uk/profession/call-centre/ultracomms-warns-businesses-to-review-processes-as-telephone-payment-security-watchdog-issues-strict-new-guidelines/Wed, 05 Dec 2018 08:05:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/ultracomms-warns-businesses-to-review-processes-as-telephone-payment-security-watchdog-issues-strict-new-guidelines/https://www.newslocker.com/en-uk/profession/call-centre/sabio-strengthens-its-digital-offering-with-acquisition-of-flexanswer-solutions/Wed, 05 Dec 2018 07:30:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/sabio-strengthens-its-digital-offering-with-acquisition-of-flexanswer-solutions/https://www.newslocker.com/en-uk/profession/call-centre/resq-privately-owned-contact-centre-business-scoops-accolade/Wed, 05 Dec 2018 06:54:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/resq-privately-owned-contact-centre-business-scoops-accolade/https://www.newslocker.com/en-uk/profession/call-centre/nuance-voice-biometrics-to-boost-customer-experience-and-security-at-allied-irish-banks-aib/Wed, 05 Dec 2018 05:08:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/nuance-voice-biometrics-to-boost-customer-experience-and-security-at-allied-irish-banks-aib/https://www.newslocker.com/en-uk/profession/call-centre/sesui-pop-up-cloud-contact-centre-to-support-radio-4-christmas-appeal/Wed, 05 Dec 2018 02:46:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/sesui-pop-up-cloud-contact-centre-to-support-radio-4-christmas-appeal/https://www.newslocker.com/en-uk/profession/call-centre/support-services-group-deploys-real-time-cloud-based-teleopti-workforce-management/Wed, 05 Dec 2018 02:11:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/support-services-group-deploys-real-time-cloud-based-teleopti-workforce-management/https://www.newslocker.com/en-uk/profession/call-centre/cruise-nation-recruits-for-newcastle-call-centre/Tue, 04 Dec 2018 05:23:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/cruise-nation-recruits-for-newcastle-call-centre/https://www.newslocker.com/en-uk/profession/call-centre/999-calls-to-thames-valley-police-encreased-by-10000-over-summer-draining-already-overstretched-services/Mon, 03 Dec 2018 10:20:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/999-calls-to-thames-valley-police-encreased-by-10000-over-summer-draining-already-overstretched-services/https://www.newslocker.com/en-uk/profession/call-centre/virtual-map-converts-calls-to-uk-helpline-into-slavery-hotspots/Thu, 29 Nov 2018 09:00:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/virtual-map-converts-calls-to-uk-helpline-into-slavery-hotspots/https://www.newslocker.com/en-uk/profession/call-centre/u-wfm-partners-with-key-ivr-to-deliver-secure-payment-solutions/Thu, 29 Nov 2018 09:00:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/u-wfm-partners-with-key-ivr-to-deliver-secure-payment-solutions/https://www.newslocker.com/en-uk/profession/call-centre/matalan-chooses-contentsquare-to-enable-omnichannel-strategy/Thu, 29 Nov 2018 05:00:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/matalan-chooses-contentsquare-to-enable-omnichannel-strategy/https://www.newslocker.com/en-uk/profession/call-centre/resq-scoops-accolade/Wed, 28 Nov 2018 12:30:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/resq-scoops-accolade/https://www.newslocker.com/en-uk/profession/call-centre/park-place-technologies-to-hire-70-at-new-emea-hq-in-cork/Wed, 28 Nov 2018 10:21:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/park-place-technologies-to-hire-70-at-new-emea-hq-in-cork/https://www.newslocker.com/en-uk/profession/call-centre/100-jobs-at-risk-as-company-calls-in-the-administrators/Wed, 28 Nov 2018 08:12:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/100-jobs-at-risk-as-company-calls-in-the-administrators/https://www.newslocker.com/en-uk/profession/call-centre/thousands-of-people-with-cancer-turn-to-helpline-due-to-discrimination-at-work/Fri, 23 Nov 2018 11:48:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/thousands-of-people-with-cancer-turn-to-helpline-due-to-discrimination-at-work/https://www.newslocker.com/en-uk/profession/call-centre/30-new-jobs-on-the-way-as-salessense-wins-call-centre-contract-with-pinergy/Fri, 23 Nov 2018 09:56:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/30-new-jobs-on-the-way-as-salessense-wins-call-centre-contract-with-pinergy/https://www.newslocker.com/en-uk/profession/call-centre/qpc-bolsters-cloud-communications-and-collaborations-business-with-genesys-appointment/Fri, 23 Nov 2018 07:07:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/qpc-bolsters-cloud-communications-and-collaborations-business-with-genesys-appointment/https://www.newslocker.com/en-uk/profession/call-centre/virgin-media-is-hiring-70-apprentices-at-its-call-centre-in-sheffield/Fri, 23 Nov 2018 05:14:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/virgin-media-is-hiring-70-apprentices-at-its-call-centre-in-sheffield/https://www.newslocker.com/en-uk/profession/call-centre/cheshire-police-101-call-hour-long-delays-unacceptable/Fri, 23 Nov 2018 04:18:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/cheshire-police-101-call-hour-long-delays-unacceptable/https://www.newslocker.com/en-uk/profession/call-centre/employees-need-support-from-mental-health-helpline/Thu, 22 Nov 2018 13:09:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/employees-need-support-from-mental-health-helpline/https://www.newslocker.com/en-uk/profession/call-centre/swindon-borough-council-keeping-customers-waiting/Wed, 21 Nov 2018 12:37:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/swindon-borough-council-keeping-customers-waiting/https://www.newslocker.com/en-uk/profession/call-centre/syndeo-announces-new-executive-team/Wed, 21 Nov 2018 10:04:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/syndeo-announces-new-executive-team/https://www.newslocker.com/en-uk/profession/call-centre/digital-agency-streamlines-operations-with-sale-of-contact-centre-business/Wed, 21 Nov 2018 07:30:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/digital-agency-streamlines-operations-with-sale-of-contact-centre-business/https://www.newslocker.com/en-uk/profession/call-centre/orlo-launches-integrated-crm-platform/Wed, 21 Nov 2018 07:24:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/orlo-launches-integrated-crm-platform/https://www.newslocker.com/en-uk/profession/call-centre/newcastle-contact-centre-continues-csr-drive-to-support-if-u-care-share-foundation/Wed, 21 Nov 2018 06:52:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/newcastle-contact-centre-continues-csr-drive-to-support-if-u-care-share-foundation/https://www.newslocker.com/en-uk/profession/call-centre/nuvias-to-deliver-kaptivo-remote-collaboration-solutions-in-emea/Wed, 21 Nov 2018 06:13:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/nuvias-to-deliver-kaptivo-remote-collaboration-solutions-in-emea/https://www.newslocker.com/en-uk/profession/call-centre/childrens-charity-reports-neglect-most-common-reason-for-calls-to-helpline/Wed, 21 Nov 2018 04:57:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/childrens-charity-reports-neglect-most-common-reason-for-calls-to-helpline/ ContactCenterWorld.com, the world’s largest contact center and customer engagement association, is pleased to announce the winners of the coveted 2018 Industry Champion Awards]]>https://www.newslocker.com/en-uk/profession/call-centre/contactcenterworldcom-announces-winners-of-the-2018-industry-champion-awards/Tue, 20 Nov 2018 11:05:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/contactcenterworldcom-announces-winners-of-the-2018-industry-champion-awards/https://www.newslocker.com/en-uk/profession/call-centre/monmouthshire-building-society-selects-unisys-to-provide-new-digital-banking-services/Tue, 20 Nov 2018 05:34:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/monmouthshire-building-society-selects-unisys-to-provide-new-digital-banking-services/https://www.newslocker.com/en-uk/profession/call-centre/webhelp-earns-it-accolades-from-frost-amp-sullivan/Mon, 19 Nov 2018 08:40:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/webhelp-earns-it-accolades-from-frost-amp-sullivan/https://www.newslocker.com/en-uk/profession/call-centre/88-continues-european-expansion-with-workair/Mon, 19 Nov 2018 07:10:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/88-continues-european-expansion-with-workair/https://www.newslocker.com/en-uk/profession/call-centre/technology-firm-to-create-200-jobs-in-galway/Mon, 19 Nov 2018 06:25:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/technology-firm-to-create-200-jobs-in-galway/https://www.newslocker.com/en-uk/profession/call-centre/call-answering-service-to-create-40-jobs/Fri, 16 Nov 2018 06:03:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/call-answering-service-to-create-40-jobs/https://www.newslocker.com/en-uk/profession/call-centre/hermes-revamps-parcel-delivery-experience-with-imimobile/Fri, 16 Nov 2018 03:47:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/hermes-revamps-parcel-delivery-experience-with-imimobile/https://www.newslocker.com/en-uk/profession/call-centre/2018-best-in-the-world-announced/Thu, 15 Nov 2018 11:23:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/2018-best-in-the-world-announced/https://www.newslocker.com/en-uk/profession/call-centre/one-of-brightons-biggest-employers-to-spend-on-office-refurbishment/Thu, 15 Nov 2018 07:33:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/one-of-brightons-biggest-employers-to-spend-on-office-refurbishment/https://www.newslocker.com/en-uk/profession/call-centre/anger-as-surge-in-demand-leaves-101-calls-to-beds-police-suspended-for-two-hours/Thu, 08 Nov 2018 11:25:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/anger-as-surge-in-demand-leaves-101-calls-to-beds-police-suspended-for-two-hours/https://www.newslocker.com/en-uk/profession/call-centre/coveo-expands-its-presence-in-europe/Thu, 08 Nov 2018 10:00:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/coveo-expands-its-presence-in-europe/https://www.newslocker.com/en-uk/profession/call-centre/mitel-appoints-new-vp-of-international-channels-to-drive-go-to-market-channel-strategy/Thu, 08 Nov 2018 08:07:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/mitel-appoints-new-vp-of-international-channels-to-drive-go-to-market-channel-strategy/https://www.newslocker.com/en-uk/profession/call-centre/content-guru-positioned-as-a-challenger-in-the-2018-gartner-magic-quadrant/Thu, 08 Nov 2018 06:28:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/content-guru-positioned-as-a-challenger-in-the-2018-gartner-magic-quadrant/https://www.newslocker.com/en-uk/profession/call-centre/avinity-enhances-their-online-support-through-synthetix/Wed, 07 Nov 2018 09:30:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/avinity-enhances-their-online-support-through-synthetix/https://www.newslocker.com/en-uk/profession/call-centre/pci-pal-announces-ninzi-connect-as-first-south-african-channel-partner/Wed, 07 Nov 2018 08:40:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/pci-pal-announces-ninzi-connect-as-first-south-african-channel-partner/https://www.newslocker.com/en-uk/profession/call-centre/onward-homes-completes-work-on-lancashire-hq/Wed, 07 Nov 2018 07:50:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/onward-homes-completes-work-on-lancashire-hq/https://www.newslocker.com/en-uk/profession/call-centre/how-to-make-a-silent-call-in-an-emergency/Mon, 05 Nov 2018 11:03:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/how-to-make-a-silent-call-in-an-emergency/https://www.newslocker.com/en-uk/profession/call-centre/voicebase-extends-deep-learning-neural-network-compute-to-verne-global/Mon, 05 Nov 2018 10:38:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/voicebase-extends-deep-learning-neural-network-compute-to-verne-global/https://www.newslocker.com/en-uk/profession/call-centre/bt-welcomes-ir-to-adastral-park/Mon, 05 Nov 2018 10:13:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/bt-welcomes-ir-to-adastral-park/https://www.newslocker.com/en-uk/profession/call-centre/dialogic-receives-best-unified-communications-innovation-award-at-capacity-europe-2018/Mon, 05 Nov 2018 09:49:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/dialogic-receives-best-unified-communications-innovation-award-at-capacity-europe-2018/https://www.newslocker.com/en-uk/profession/call-centre/neurology-hotline-for-gps-saves-more-than-100000-a-year/Mon, 05 Nov 2018 02:46:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/neurology-hotline-for-gps-saves-more-than-100000-a-year/ THE WEEK
Call-centre racket targeting US citizens busted, eight held. Mumbai, Nov 2 (PTI) Mumbai Police on Friday arrested eight persons allegedly involved in cheating US citizens by promising to supply banned drugs including Viagra. The racket, operating from ...and more »]]>https://www.newslocker.com/en-uk/profession/call-centre/mh-callcentre-racket-the-week/Fri, 02 Nov 2018 14:47:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/mh-callcentre-racket-the-week/https://www.newslocker.com/en-uk/profession/call-centre/gamcare-helpline-recognised-as-an-accredited-uk-public-advice-program/Wed, 31 Oct 2018 09:19:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/gamcare-helpline-recognised-as-an-accredited-uk-public-advice-program/ Telecompaper
Russian national operator Rostelecom has connected a voice-bot for the automatisation of work in the Samara callcentre of the Samaraenergo regional power company. This is the first such project carried out by the operator from its Volga macro-regional ...]]>https://www.newslocker.com/en-uk/profession/call-centre/rostelecom-installs-voice-bot-in-callcentre-of-power-company-telecompaper/Tue, 30 Oct 2018 22:02:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/rostelecom-installs-voice-bot-in-callcentre-of-power-company-telecompaper/https://www.newslocker.com/en-uk/profession/call-centre/novelvox-names-a-new-sales-director-for-european-region/Tue, 30 Oct 2018 13:00:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/novelvox-names-a-new-sales-director-for-european-region/https://www.newslocker.com/en-uk/profession/call-centre/future-chooses-selligent-marketing-cloud-to-strengthen-customer-engagement/Tue, 30 Oct 2018 12:09:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/future-chooses-selligent-marketing-cloud-to-strengthen-customer-engagement/https://www.newslocker.com/en-uk/profession/call-centre/scandinavian-airlines-and-datalex-partner-on-multi-year-digital-retailing-transformation-programme/Mon, 29 Oct 2018 07:23:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/scandinavian-airlines-and-datalex-partner-on-multi-year-digital-retailing-transformation-programme/https://www.newslocker.com/en-uk/profession/call-centre/peninsula-group-choose-eckoh-callguard-for-securing-payments/Fri, 26 Oct 2018 14:10:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/peninsula-group-choose-eckoh-callguard-for-securing-payments/https://www.newslocker.com/en-uk/profession/call-centre/advancing-amazon-connect-implementation-success-in-united-kingdom/Fri, 26 Oct 2018 10:49:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/advancing-amazon-connect-implementation-success-in-united-kingdom/https://www.newslocker.com/en-uk/profession/call-centre/aib-to-introduce-voice-id-authentication-on-card-service-and-branch-phone-lines/Fri, 26 Oct 2018 07:29:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/aib-to-introduce-voice-id-authentication-on-card-service-and-branch-phone-lines/https://www.newslocker.com/en-uk/profession/call-centre/gambling-addiction-calls-to-helpline-see-30-increase/Thu, 25 Oct 2018 14:47:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/gambling-addiction-calls-to-helpline-see-30-increase/https://www.newslocker.com/en-uk/profession/call-centre/tech-company-announces-35-new-jobs-for-kildare/Thu, 25 Oct 2018 04:19:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/tech-company-announces-35-new-jobs-for-kildare/https://www.newslocker.com/en-uk/profession/call-centre/yorkshire-firm-launches-new-healthcare-tech/Tue, 23 Oct 2018 14:01:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/yorkshire-firm-launches-new-healthcare-tech/https://www.newslocker.com/en-uk/profession/call-centre/really-simple-systems-crm-announces-the-release-of-its-new-api/Tue, 23 Oct 2018 13:41:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/really-simple-systems-crm-announces-the-release-of-its-new-api/https://www.newslocker.com/en-uk/profession/call-centre/fiserv-and-the-co-operative-bank-expand-their-relationship-in-readiness-for-open-banking/Tue, 23 Oct 2018 12:57:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/fiserv-and-the-co-operative-bank-expand-their-relationship-in-readiness-for-open-banking/https://www.newslocker.com/en-uk/profession/call-centre/leinster-house-to-set-up-staff-harassment-helpline/Tue, 23 Oct 2018 10:32:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/leinster-house-to-set-up-staff-harassment-helpline/https://www.newslocker.com/en-uk/profession/call-centre/vodafone-and-resq-create-200-new-jobs-in-hull-in-major-deal/Tue, 23 Oct 2018 08:19:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/vodafone-and-resq-create-200-new-jobs-in-hull-in-major-deal/https://www.newslocker.com/en-uk/profession/call-centre/eir-jobs-announcement-for-sligo-cork-and-limerick/Fri, 19 Oct 2018 06:25:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/eir-jobs-announcement-for-sligo-cork-and-limerick/https://www.newslocker.com/en-uk/profession/call-centre/vocare-wins-nhs-helpline-contract-extension/Fri, 19 Oct 2018 05:01:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/vocare-wins-nhs-helpline-contract-extension/https://www.newslocker.com/en-uk/profession/call-centre/natterbox-takes-pci-compliance-further-with-new-automated-payment-system/Thu, 18 Oct 2018 14:00:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/natterbox-takes-pci-compliance-further-with-new-automated-payment-system/https://www.newslocker.com/en-uk/profession/call-centre/bookingbug-and-field-dynamics-partner-to-transform-customer-experience-for-local-government/Thu, 18 Oct 2018 09:38:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/bookingbug-and-field-dynamics-partner-to-transform-customer-experience-for-local-government/https://www.newslocker.com/en-uk/profession/call-centre/pfsweb-to-open-new-fulfillment-center-in-the-united-kingdom/Thu, 18 Oct 2018 07:27:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/pfsweb-to-open-new-fulfillment-center-in-the-united-kingdom/https://www.newslocker.com/en-uk/profession/call-centre/voxpro-to-create-400-jobs-in-cork-including-sales-and-tech-roles/Thu, 18 Oct 2018 05:16:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/voxpro-to-create-400-jobs-in-cork-including-sales-and-tech-roles/https://www.newslocker.com/en-uk/profession/call-centre/credit-union-tops-customer-experience-poll-social-media-companies-fall-back/Wed, 17 Oct 2018 05:25:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/credit-union-tops-customer-experience-poll-social-media-companies-fall-back/https://www.newslocker.com/en-uk/profession/call-centre/intelli-cti-for-microsoft-unified-service-desk-usd-available/Wed, 17 Oct 2018 04:21:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/intelli-cti-for-microsoft-unified-service-desk-usd-available/https://www.newslocker.com/en-uk/profession/call-centre/freshworks-launches-freddy-an-omnibus/Mon, 15 Oct 2018 05:26:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/freshworks-launches-freddy-an-omnibus/https://www.newslocker.com/en-uk/profession/call-centre/goldman-sachs-to-open-uk-office-outside-london-as-marcus-staff-doubles/Fri, 12 Oct 2018 12:49:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/goldman-sachs-to-open-uk-office-outside-london-as-marcus-staff-doubles/https://www.newslocker.com/en-uk/profession/call-centre/ember-and-callminer-automate-quality-management-at-vitalityhealth/Thu, 11 Oct 2018 13:21:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/ember-and-callminer-automate-quality-management-at-vitalityhealth/https://www.newslocker.com/en-uk/profession/call-centre/smaller-and-newer-energy-companies-worst-for-customer-service-citizens-advice/Thu, 11 Oct 2018 12:48:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/smaller-and-newer-energy-companies-worst-for-customer-service-citizens-advice/https://www.newslocker.com/en-uk/profession/call-centre/imimobile-announces-npower-as-first-apple-business-chat-client-in-the-uk/Thu, 11 Oct 2018 07:43:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/imimobile-announces-npower-as-first-apple-business-chat-client-in-the-uk/https://www.newslocker.com/en-uk/profession/call-centre/nhs-helpline-for-staff-launched-following-bullying-claims/Wed, 10 Oct 2018 13:36:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/nhs-helpline-for-staff-launched-following-bullying-claims/https://www.newslocker.com/en-uk/profession/call-centre/videocentric-partners-with-8x8-to-expand-cloud-communications-and-contact-centre-offerings/Wed, 10 Oct 2018 12:16:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/videocentric-partners-with-8x8-to-expand-cloud-communications-and-contact-centre-offerings/https://www.newslocker.com/en-uk/profession/call-centre/mobeus-lines-up-boost-for-call-centre-firm-ventrica/Wed, 10 Oct 2018 11:36:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/mobeus-lines-up-boost-for-call-centre-firm-ventrica/https://www.newslocker.com/en-uk/profession/call-centre/automotive-giant-toyota-switches-their-customer-experience-to-top-gear/Wed, 10 Oct 2018 09:36:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/automotive-giant-toyota-switches-their-customer-experience-to-top-gear/https://www.newslocker.com/en-uk/profession/call-centre/patients-at-surgeries-in-north-swindon-face-long-queues-after-call-centre-fiasco/Thu, 04 Oct 2018 13:27:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/patients-at-surgeries-in-north-swindon-face-long-queues-after-call-centre-fiasco/https://www.newslocker.com/en-uk/profession/call-centre/study-operators-failing-to-maximise-customer-experience/Thu, 04 Oct 2018 12:14:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/study-operators-failing-to-maximise-customer-experience/https://www.newslocker.com/en-uk/profession/call-centre/kroll-expands-identity-theft-and-breach-notification-business-to-uk/Wed, 03 Oct 2018 14:32:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/kroll-expands-identity-theft-and-breach-notification-business-to-uk/https://www.newslocker.com/en-uk/profession/call-centre/call-centre-evacuated-in-cork-after-irritant-experienced/Mon, 01 Oct 2018 07:21:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/call-centre-evacuated-in-cork-after-irritant-experienced/https://www.newslocker.com/en-uk/profession/call-centre/uber-launches-24-hour-helpline-to-support-customers-and-drivers/Thu, 27 Sep 2018 14:06:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/uber-launches-24-hour-helpline-to-support-customers-and-drivers/https://www.newslocker.com/en-uk/profession/call-centre/2019-next-generation-contact-center-amp-customer-engagement-best-practices-asia-pacific/Thu, 27 Sep 2018 13:11:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/2019-next-generation-contact-center-amp-customer-engagement-best-practices-asia-pacific/https://www.newslocker.com/en-uk/profession/call-centre/yopa-looks-to-recruit-experienced-agents-as-it-opens-new-call-centre/Thu, 27 Sep 2018 12:43:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/yopa-looks-to-recruit-experienced-agents-as-it-opens-new-call-centre/https://www.newslocker.com/en-uk/profession/call-centre/over-3000-mums-and-dads-calling-parental-helpline-every-year/Thu, 27 Sep 2018 11:20:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/over-3000-mums-and-dads-calling-parental-helpline-every-year/https://www.newslocker.com/en-uk/profession/call-centre/swindon-samaritans-to-install-extra-helpline/Wed, 26 Sep 2018 10:47:10 +0200https://www.newslocker.com/en-uk/profession/call-centre/swindon-samaritans-to-install-extra-helpline/https://www.newslocker.com/en-uk/profession/call-centre/volkswagen-trade-parts-specialists-tps-chooses-g3-comms/Wed, 26 Sep 2018 05:27:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/volkswagen-trade-parts-specialists-tps-chooses-g3-comms/https://www.newslocker.com/en-uk/profession/call-centre/200-jobs-created-in-newcastle-quayside-call-centre-echo-u-as-christmas-rush-begins/Wed, 26 Sep 2018 04:41:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/200-jobs-created-in-newcastle-quayside-call-centre-echo-u-as-christmas-rush-begins/https://www.newslocker.com/en-uk/profession/call-centre/pharmacy2u-selects-ringcentral-for-omnichannel-communications/Tue, 25 Sep 2018 13:20:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/pharmacy2u-selects-ringcentral-for-omnichannel-communications/https://www.newslocker.com/en-uk/profession/call-centre/resilient-plc-appoints-alastair-jackson-as-chief-operating-officer/Tue, 25 Sep 2018 12:34:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/resilient-plc-appoints-alastair-jackson-as-chief-operating-officer/https://www.newslocker.com/en-uk/profession/call-centre/one-million-callers-to-police-hang-up-after-15-minute-wait-figures-show/Tue, 25 Sep 2018 10:16:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/one-million-callers-to-police-hang-up-after-15-minute-wait-figures-show/https://www.newslocker.com/en-uk/profession/call-centre/active-omg-announces-ai-website-features-for-e-retailers/Tue, 25 Sep 2018 03:23:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/active-omg-announces-ai-website-features-for-e-retailers/https://www.newslocker.com/en-uk/profession/call-centre/g3-comms-wins-contract-at-volkswagens-tps/Mon, 24 Sep 2018 12:30:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/g3-comms-wins-contract-at-volkswagens-tps/https://www.newslocker.com/en-uk/profession/call-centre/unions-at-eirs-call-centre-threaten-strikes-over-exit-terms-for-650-dublin-staff/Thu, 20 Sep 2018 10:18:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/unions-at-eirs-call-centre-threaten-strikes-over-exit-terms-for-650-dublin-staff/https://www.newslocker.com/en-uk/profession/call-centre/when-it-comes-to-tech-investments-what-is-best-for-your-business/Tue, 18 Sep 2018 03:30:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/when-it-comes-to-tech-investments-what-is-best-for-your-business/https://www.newslocker.com/en-uk/profession/call-centre/helpline-credits-metoo-with-huge-rise-in-sexual-assault-calls/Mon, 17 Sep 2018 11:20:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/helpline-credits-metoo-with-huge-rise-in-sexual-assault-calls/https://www.newslocker.com/en-uk/profession/call-centre/more-than-100-jobs-up-for-grabs-in-mega-recruitment-drive/Mon, 17 Sep 2018 08:40:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/more-than-100-jobs-up-for-grabs-in-mega-recruitment-drive/https://www.newslocker.com/en-uk/profession/call-centre/bt-brings-ringcentrals-cloud-communications-solution-to-medium-and-large-enterprises/Sat, 15 Sep 2018 14:21:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/bt-brings-ringcentrals-cloud-communications-solution-to-medium-and-large-enterprises/https://www.newslocker.com/en-uk/profession/call-centre/webtext-launch-new-messaging-connector-to-support-avaya-oceana-35/Fri, 14 Sep 2018 13:21:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/webtext-launch-new-messaging-connector-to-support-avaya-oceana-35/https://www.newslocker.com/en-uk/profession/call-centre/eir-to-insource-950-jobs-after-it-ends-call-centre-contract/Fri, 14 Sep 2018 12:21:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/eir-to-insource-950-jobs-after-it-ends-call-centre-contract/https://www.newslocker.com/en-uk/profession/call-centre/improvements-to-lewes-councils-helpline-praised/Thu, 13 Sep 2018 11:02:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/improvements-to-lewes-councils-helpline-praised/https://www.newslocker.com/en-uk/profession/call-centre/republic-of-ireland-pilots-tax-savvy-chatbots-with-help-from-accenture/Wed, 12 Sep 2018 14:00:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/republic-of-ireland-pilots-tax-savvy-chatbots-with-help-from-accenture/https://www.newslocker.com/en-uk/profession/call-centre/call-for-a-stress-helpline-to-be-put-in-place/Wed, 12 Sep 2018 09:12:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/call-for-a-stress-helpline-to-be-put-in-place/https://www.newslocker.com/en-uk/profession/call-centre/3-million-will-be-cut-from-burnley-councils-budget-over-next-3-years/Tue, 11 Sep 2018 13:32:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/3-million-will-be-cut-from-burnley-councils-budget-over-next-3-years/https://www.newslocker.com/en-uk/profession/call-centre/aib-moves-100-outsourced-it-roles-back-in-house/Tue, 11 Sep 2018 12:52:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/aib-moves-100-outsourced-it-roles-back-in-house/https://www.newslocker.com/en-uk/profession/call-centre/sovereign-housing-association-and-powerobjects-announce-partnership/Mon, 10 Sep 2018 14:00:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/sovereign-housing-association-and-powerobjects-announce-partnership/https://www.newslocker.com/en-uk/profession/call-centre/sovereign-housing-association-and-powerobjects-announce-partnership/Mon, 10 Sep 2018 14:00:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/sovereign-housing-association-and-powerobjects-announce-partnership/https://www.newslocker.com/en-uk/profession/call-centre/resq-call-centre-strengthens-team-as-it-continues-to-expand/Mon, 10 Sep 2018 12:40:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/resq-call-centre-strengthens-team-as-it-continues-to-expand/https://www.newslocker.com/en-uk/profession/call-centre/resq-call-centre-strengthens-team-as-it-continues-to-expand/Mon, 10 Sep 2018 12:40:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/resq-call-centre-strengthens-team-as-it-continues-to-expand/https://www.newslocker.com/en-uk/profession/call-centre/tech-mahindra-and-avaamo-partner-to-take-conversational-ai-platform-to-global-markets/Mon, 10 Sep 2018 11:20:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/tech-mahindra-and-avaamo-partner-to-take-conversational-ai-platform-to-global-markets/https://www.newslocker.com/en-uk/profession/call-centre/tech-mahindra-and-avaamo-partner-to-take-conversational-ai-platform-to-global-markets/Mon, 10 Sep 2018 11:20:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/tech-mahindra-and-avaamo-partner-to-take-conversational-ai-platform-to-global-markets/https://www.newslocker.com/en-uk/profession/call-centre/ireland-finally-gets-a-24-hour-vet-helpline-and-its-free/Fri, 07 Sep 2018 12:30:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/ireland-finally-gets-a-24-hour-vet-helpline-and-its-free/https://www.newslocker.com/en-uk/profession/call-centre/really-simple-systems-crm-announces-release-of-onelogin-integration/Fri, 07 Sep 2018 11:00:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/really-simple-systems-crm-announces-release-of-onelogin-integration/https://www.newslocker.com/en-uk/profession/call-centre/sangoma-technologies-launches-united-kingdom-cloud-based-business-communication-suite/Fri, 07 Sep 2018 06:42:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/sangoma-technologies-launches-united-kingdom-cloud-based-business-communication-suite/https://www.newslocker.com/en-uk/profession/call-centre/eir-to-bring-hundreds-of-outsourced-customer-service-jobs-back-in-house/Thu, 06 Sep 2018 13:12:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/eir-to-bring-hundreds-of-outsourced-customer-service-jobs-back-in-house/https://www.newslocker.com/en-uk/profession/call-centre/semafone-adds-avtex-to-channel-partner-portfolio/Thu, 06 Sep 2018 08:48:07 +0200https://www.newslocker.com/en-uk/profession/call-centre/semafone-adds-avtex-to-channel-partner-portfolio/https://www.newslocker.com/en-uk/profession/call-centre/logicalis-acquires-ipt-cloud-and-managed-services-business-in-south-africa/Wed, 05 Sep 2018 08:00:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/logicalis-acquires-ipt-cloud-and-managed-services-business-in-south-africa/https://www.newslocker.com/en-uk/profession/call-centre/avoidable-customer-churn-costs-british-businesses-25-billion/Wed, 05 Sep 2018 05:13:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/avoidable-customer-churn-costs-british-businesses-25-billion/https://www.newslocker.com/en-uk/profession/call-centre/240-jobs-created-in-gateshead-as-call-centre-moves-into-baltic-place/Wed, 05 Sep 2018 05:00:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/240-jobs-created-in-gateshead-as-call-centre-moves-into-baltic-place/https://www.newslocker.com/en-uk/profession/call-centre/resilient-plc-appoints-jamie-melling-to-the-board-as-sales-director/Tue, 04 Sep 2018 14:00:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/resilient-plc-appoints-jamie-melling-to-the-board-as-sales-director/https://www.newslocker.com/en-uk/profession/call-centre/new-mum-helpline/Tue, 04 Sep 2018 09:58:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/new-mum-helpline/https://www.newslocker.com/en-uk/profession/call-centre/pressure-on-nhs-helpline-staff-as-more-resign-because-of-stress/Tue, 04 Sep 2018 08:30:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/pressure-on-nhs-helpline-staff-as-more-resign-because-of-stress/https://www.newslocker.com/en-uk/profession/call-centre/resilient-plc-appoints-jamie-melling-to-the-board-as-sales-director-to-strengthen-reseller-programme/Tue, 04 Sep 2018 07:46:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/resilient-plc-appoints-jamie-melling-to-the-board-as-sales-director-to-strengthen-reseller-programme/https://www.newslocker.com/en-uk/profession/call-centre/eir-considers-hanging-up-on-its-call-centre-provider/Fri, 24 Aug 2018 11:36:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/eir-considers-hanging-up-on-its-call-centre-provider/https://www.newslocker.com/en-uk/profession/call-centre/mets-999-call-centre-to-test-new-tech-which-can-stream-live-video-from-a-callers-mobile/Fri, 24 Aug 2018 08:56:03 +0200https://www.newslocker.com/en-uk/profession/call-centre/mets-999-call-centre-to-test-new-tech-which-can-stream-live-video-from-a-callers-mobile/https://www.newslocker.com/en-uk/profession/call-centre/nhs-call-centre-will-help-police-with-mental-health-call-outs/Thu, 23 Aug 2018 08:21:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/nhs-call-centre-will-help-police-with-mental-health-call-outs/https://www.newslocker.com/en-uk/profession/call-centre/nisbets-selects-sabio-to-support-critical-customer-engagement-technology/Wed, 22 Aug 2018 13:31:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/nisbets-selects-sabio-to-support-critical-customer-engagement-technology/https://www.newslocker.com/en-uk/profession/call-centre/red-box-announces-voice-data-controller-on-the-salesforce-appexchange/Wed, 22 Aug 2018 12:31:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/red-box-announces-voice-data-controller-on-the-salesforce-appexchange/https://www.newslocker.com/en-uk/profession/call-centre/retailer-aocom-builds-a-single-view-of-the-customer-with-mongodb/Wed, 22 Aug 2018 04:25:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/retailer-aocom-builds-a-single-view-of-the-customer-with-mongodb/https://www.newslocker.com/en-uk/profession/call-centre/resilient-plc-strengthens-board-by-appointing-chris-drake-as-chief-technology-officer/Tue, 21 Aug 2018 05:51:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/resilient-plc-strengthens-board-by-appointing-chris-drake-as-chief-technology-officer/https://www.newslocker.com/en-uk/profession/call-centre/mamps-to-replace-call-centre-staff-with-ai-that-understands-human-speech/Tue, 21 Aug 2018 03:43:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/mamps-to-replace-call-centre-staff-with-ai-that-understands-human-speech/ So, let’s take a look at some of these key benefits of e-learning.
1. e-Learning is Adaptable
E-Learning modules can be customised for different learning situations or audiences, and modifications can be tracked and saved. This makes preparing and managing learning modules easier.
Instead of having to create new learning materials from scratch, L&D managers can acc]]>https://www.newslocker.com/en-uk/profession/call-centre/6-benefits-of-contact-centre-e-learning/Fri, 17 Aug 2018 17:31:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/6-benefits-of-contact-centre-e-learning/ The solution included an integrated SmartAction Omni-bot, that improved operational efficiency, enhanced the customer experience and reduced operational costs.
SmartAction’s Omni-bot provides conversational Artificial Intelligence (AI) voice and digital self-service and is available on CXexchangemarketplace featuring ready-to-use applications designed to]]>https://www.newslocker.com/en-uk/profession/call-centre/techstyle-implement-ai-self-service-solution/Fri, 17 Aug 2018 17:28:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/techstyle-implement-ai-self-service-solution/ With the increasingly urgent need to make their workforces more productive, technology is often touted as a powerful enabler of greater efficiency and improved employee morale.
While this is certainly true, this can only be effectively achieved if workers have access to tools that are optimised to the specific needs of the business and the people within it, and if these tools e]]>https://www.newslocker.com/en-uk/profession/call-centre/how-do-cloud-solutions-help-to-improve-workforce-optimisation/Fri, 17 Aug 2018 17:26:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/how-do-cloud-solutions-help-to-improve-workforce-optimisation/ One of the main obstacles to achieving that is that every organisation is different, with their own distinct set of customers and products, challenges and objectives.
That in itself makes it difficult for businesses to be confident in which elements go together to make up a great customer experienc]]>https://www.newslocker.com/en-uk/profession/call-centre/how-can-technology-improve-first-time-resolution/Fri, 17 Aug 2018 17:23:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/how-can-technology-improve-first-time-resolution/ www.aculab.com
Contact Name: Richard James
Tel No: +44 (0)1908 273 800
Contact Email: richard.james@aculab.com
Profile:
Aculab was a pioneer of computer telephony integration, with a heritage spanning several decades providing core technology to many, well known contact centre solution providers. Aculab offers a wi]]>https://www.newslocker.com/en-uk/profession/call-centre/aculab/Fri, 17 Aug 2018 11:01:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/aculab/ The rise of Artificial Intelligence (AI) solutions in contact centres continues to be a hot technology trend that shows no signs of slowing down.
There is solid business reasoning for deploying bots because in today’s “always on” environment customers expect 24/7 service through their preferred channel.
Chatbots are a key component]]>https://www.newslocker.com/en-uk/profession/call-centre/why-have-humans-who-sound-like-robots/Thu, 16 Aug 2018 16:19:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/why-have-humans-who-sound-like-robots/ Over the last few years, the word “omnichannel” has been used (and overused) to describe a utopia of marketing and customer care.
We all have heard and read about how an omnichannel approach solves all customer care issues and allows brands to prove their customer obsession. So, why do brands still pursue a better approach?The answer is simple: because every brand has defined ‘omnichannel&rsqu]]>https://www.newslocker.com/en-uk/profession/call-centre/what-is-the-technology-behind-a-good-omnichannel-solution/Thu, 16 Aug 2018 16:19:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/what-is-the-technology-behind-a-good-omnichannel-solution/ Your Staffing Strategy
Before you actually allocate staff against the demand, it’s important to think about your overall staffing strategy.
In some contact centers, it’s all about the customer and it’s OK to overstaff and be able to handle spikes in call volume, handle time or shrinkage. In other operations, workforce management is the key tool to]]>https://www.newslocker.com/en-uk/profession/call-centre/contact-centre-forecasting-closing-the-staffing-gap/Thu, 16 Aug 2018 16:19:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/contact-centre-forecasting-closing-the-staffing-gap/ Despite continued innovation in voice-enabled customer engagement channels, it’s surprising how many organisations seem to overlook their ‘voice-first’ focus when it comes to their often long-established Interactive Voice Response (IVR) systems.
Isn’t it time we paid more attention to IVR and the role that this still]]>https://www.newslocker.com/en-uk/profession/call-centre/isnt-it-time-we-did-something-about-ivr/Thu, 16 Aug 2018 16:17:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/isnt-it-time-we-did-something-about-ivr/ Introduced to the market in 2014, intelligentResponse has been further developed to solve common contact centre challenges, via Artificial Intelligence (AI) and its Robotic Process Automation (RPA) engine.
In addition, intelligentResponse provides virtual assistance across a number of contact channels, including; automated calls, emails and social media services.
Paul White
&ld]]>https://www.newslocker.com/en-uk/profession/call-centre/virtual-assistance-solution-gets-enhanced/Thu, 16 Aug 2018 16:16:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/virtual-assistance-solution-gets-enhanced/https://www.newslocker.com/en-uk/profession/call-centre/capita-loses-dwp-contact-centre-contract/Thu, 16 Aug 2018 14:00:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/capita-loses-dwp-contact-centre-contract/https://www.newslocker.com/en-uk/profession/call-centre/thomas-cook-to-outsource-falkirk-call-centre/Thu, 16 Aug 2018 08:00:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/thomas-cook-to-outsource-falkirk-call-centre/https://www.newslocker.com/en-uk/profession/call-centre/good-news-on-the-jobs-front-with-bt-call-centre-boost/Thu, 16 Aug 2018 08:00:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/good-news-on-the-jobs-front-with-bt-call-centre-boost/https://www.newslocker.com/en-uk/profession/call-centre/asthma-sufferers-urged-to-use-free-helpline/Wed, 15 Aug 2018 12:59:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/asthma-sufferers-urged-to-use-free-helpline/https://www.newslocker.com/en-uk/profession/call-centre/bt-announces-80-call-centre-jobs-for-south-shields/Fri, 10 Aug 2018 13:52:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/bt-announces-80-call-centre-jobs-for-south-shields/https://www.newslocker.com/en-uk/profession/call-centre/ventrica-expands-its-second-site-to-meet-growing-demand-for-its-services/Fri, 10 Aug 2018 13:05:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/ventrica-expands-its-second-site-to-meet-growing-demand-for-its-services/https://www.newslocker.com/en-uk/profession/call-centre/aegon-warns-advisers-call-centre-waits-will-continue/Thu, 09 Aug 2018 10:34:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/aegon-warns-advisers-call-centre-waits-will-continue/https://www.newslocker.com/en-uk/profession/call-centre/800-jobs-to-be-lost-as-virgin-media-confirms-swansea-call-centre-closure/Mon, 06 Aug 2018 11:31:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/800-jobs-to-be-lost-as-virgin-media-confirms-swansea-call-centre-closure/https://www.newslocker.com/en-uk/profession/call-centre/modern-slavery-campaign/Fri, 03 Aug 2018 14:04:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/modern-slavery-campaign/https://www.newslocker.com/en-uk/profession/call-centre/council-to-consider-web-chats/Fri, 03 Aug 2018 06:04:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/council-to-consider-web-chats/https://www.newslocker.com/en-uk/profession/call-centre/ypo-launches-procurement-chatbot/Thu, 02 Aug 2018 12:25:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/ypo-launches-procurement-chatbot/https://www.newslocker.com/en-uk/profession/call-centre/aculab-launches-new-biometric-speaker-verification-system-voisentry/Wed, 01 Aug 2018 11:04:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/aculab-launches-new-biometric-speaker-verification-system-voisentry/https://www.newslocker.com/en-uk/profession/call-centre/technology-wont-answer-growing-demand-on-police-call-centre/Mon, 30 Jul 2018 06:28:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/technology-wont-answer-growing-demand-on-police-call-centre/https://www.newslocker.com/en-uk/profession/call-centre/police-officers-taken-off-regular-duties-to-answer-999-calls-amid-unprecedented-demand/Fri, 27 Jul 2018 03:05:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/police-officers-taken-off-regular-duties-to-answer-999-calls-amid-unprecedented-demand/https://www.newslocker.com/en-uk/profession/call-centre/hundreds-of-eon-workers-face-axe-before-arrival-of-energy-price-cap/Thu, 26 Jul 2018 13:17:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/hundreds-of-eon-workers-face-axe-before-arrival-of-energy-price-cap/https://www.newslocker.com/en-uk/profession/call-centre/vision-direct-to-offer-247-customer-service/Wed, 25 Jul 2018 11:45:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/vision-direct-to-offer-247-customer-service/https://www.newslocker.com/en-uk/profession/call-centre/8x8-selects-confirmit-to-deliver-deeper-customer-insights/Tue, 24 Jul 2018 12:48:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/8x8-selects-confirmit-to-deliver-deeper-customer-insights/https://www.newslocker.com/en-uk/profession/call-centre/qubit-announces-new-integration-with-sap-applications/Mon, 23 Jul 2018 12:01:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/qubit-announces-new-integration-with-sap-applications/https://www.newslocker.com/en-uk/profession/call-centre/extra-strain-on-derbyshire-hospitals-as-helpline-sends-more-callers-to-aampe/Mon, 23 Jul 2018 10:46:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/extra-strain-on-derbyshire-hospitals-as-helpline-sends-more-callers-to-aampe/ India Today
Thane Police to seek details of call centre scam in US. Thane, Jul 22 (PTI) The conviction of 21 Indian-origin persons by a US court in a multimillion-dollar India-based call centre scam is expected to help investigators of a similar racket in the city ...and more »]]>https://www.newslocker.com/en-uk/profession/call-centre/mh-callcentre-scambes9-india-today/Sun, 22 Jul 2018 15:05:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/mh-callcentre-scambes9-india-today/https://www.newslocker.com/en-uk/profession/call-centre/mitel-signs-partnership-with-westcon-comstor/Thu, 19 Jul 2018 14:55:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/mitel-signs-partnership-with-westcon-comstor/https://www.newslocker.com/en-uk/profession/call-centre/uk-banks-are-failing-on-purpose/Thu, 19 Jul 2018 12:09:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/uk-banks-are-failing-on-purpose/https://www.newslocker.com/en-uk/profession/call-centre/traineeship-success-at-the-contact-company/Thu, 19 Jul 2018 08:28:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/traineeship-success-at-the-contact-company/https://www.newslocker.com/en-uk/profession/call-centre/heathrow-airport-selects-winner-for-the-dma-customer-engagement-labs/Thu, 19 Jul 2018 06:37:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/heathrow-airport-selects-winner-for-the-dma-customer-engagement-labs/https://www.newslocker.com/en-uk/profession/call-centre/accent-housing-take-home-best-use-of-technology-award/Wed, 18 Jul 2018 07:09:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/accent-housing-take-home-best-use-of-technology-award/https://www.newslocker.com/en-uk/profession/call-centre/massive-rise-in-999-calls-to-police-so-much-so-they-urgently-need-more-staff/Wed, 18 Jul 2018 05:26:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/massive-rise-in-999-calls-to-police-so-much-so-they-urgently-need-more-staff/https://www.newslocker.com/en-uk/profession/call-centre/nhs-111-service-to-take-calls-out-of-hours-across-shropshire/Tue, 17 Jul 2018 08:25:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/nhs-111-service-to-take-calls-out-of-hours-across-shropshire/https://www.newslocker.com/en-uk/profession/call-centre/call-centre-workers-raise-thousands-for-bradley-lowery-foundation/Tue, 17 Jul 2018 07:46:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/call-centre-workers-raise-thousands-for-bradley-lowery-foundation/https://www.newslocker.com/en-uk/profession/call-centre/society-in-ilkley-supports-helpline-for-older-people-this-summer/Mon, 16 Jul 2018 11:07:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/society-in-ilkley-supports-helpline-for-older-people-this-summer/https://www.newslocker.com/en-uk/profession/call-centre/comreg-to-take-action-on-helpline-customer-service-phone-numbers/Fri, 13 Jul 2018 06:48:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/comreg-to-take-action-on-helpline-customer-service-phone-numbers/https://www.newslocker.com/en-uk/profession/call-centre/eckoh-wins-contract-with-capita-customer-management/Thu, 12 Jul 2018 05:16:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/eckoh-wins-contract-with-capita-customer-management/https://www.newslocker.com/en-uk/profession/call-centre/zephyrtel-welcomes-three-new-companies-into-its-portfolio-of-software-products/Thu, 12 Jul 2018 03:05:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/zephyrtel-welcomes-three-new-companies-into-its-portfolio-of-software-products/https://www.newslocker.com/en-uk/profession/call-centre/new-uk-cloud-communications-service-for-office-365-customers/Tue, 10 Jul 2018 12:21:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/new-uk-cloud-communications-service-for-office-365-customers/https://www.newslocker.com/en-uk/profession/call-centre/up-to-70-jobs-created-at-domestic-and-general/Tue, 10 Jul 2018 10:34:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/up-to-70-jobs-created-at-domestic-and-general/ So, while it’s critical to take full advantage of next generation technologies in order to deliver excellent customer experiences, it’s equally important for CX teams to focus on doing everything they can to optimise the performance of their contact centre agents.
That&]]>https://www.newslocker.com/en-uk/profession/call-centre/using-technology-to-optimise-agent-performance/Mon, 09 Jul 2018 13:53:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/using-technology-to-optimise-agent-performance/ In one of these presentations, Mark Turner, Vice President of Genesys, highlighted three emerging contact centre technologies, which will likely grow in popularity over the next few years.
Each of these three technologies are discussed further below, in terms of how they can be used and what makes them so “promising”.
1. Asynchrono]]>https://www.newslocker.com/en-uk/profession/call-centre/3-promising-contact-centre-technologies/Mon, 09 Jul 2018 13:53:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/3-promising-contact-centre-technologies/ Increasingly, companies and brands are finding that a good brand name doesn’t ensure loyalty. Brands matter, but only as far as they keep to their brand promise and consistently deliver on what customers expect]]>https://www.newslocker.com/en-uk/profession/call-centre/what-can-you-do-to-become-your-customers-champion/Mon, 09 Jul 2018 13:51:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/what-can-you-do-to-become-your-customers-champion/https://www.newslocker.com/en-uk/profession/call-centre/home-repairs-company-creates-70-new-jobs-in-bulwell/Mon, 09 Jul 2018 13:43:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/home-repairs-company-creates-70-new-jobs-in-bulwell/https://www.newslocker.com/en-uk/profession/call-centre/future-of-call-centre-jobs-uncertain-after-contract-ends/Mon, 09 Jul 2018 12:28:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/future-of-call-centre-jobs-uncertain-after-contract-ends/https://www.newslocker.com/en-uk/profession/call-centre/goldman-sachs-hires-150-london-staff-ahead-of-uk-retail-banking-launch/Mon, 09 Jul 2018 11:13:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/goldman-sachs-hires-150-london-staff-ahead-of-uk-retail-banking-launch/  To Predict Customer Behaviour and Be ProactiveAI can analyse historical data, survey results and customer information in order to predict the next move of individual customers. For example, AI can forecast which product the customer will buy next or if the customer is likely to stop doing business with the company altogether.
Therefore,]]>https://www.newslocker.com/en-uk/profession/call-centre/why-should-contact-centres-invest-in-artificial-intelligence/Mon, 09 Jul 2018 11:00:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/why-should-contact-centres-invest-in-artificial-intelligence/ This paper shares steps for executing and delivering an omnichannel strategy, including tips and best practices.
White Paper written by: Zendesk
Click here to download your copy of the white paper.]]>https://www.newslocker.com/en-uk/profession/call-centre/white-paper-a-retailers-guide-to-getting-omnichannel-customer-service-right/Mon, 09 Jul 2018 11:00:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/white-paper-a-retailers-guide-to-getting-omnichannel-customer-service-right/ This research study compares how businesses say they are doing versus how consumers rate their actual experiences.NICE inContact research, in conjunction with MaritzCX
Click here to download your copy of the white paper.]]>https://www.newslocker.com/en-uk/profession/call-centre/benchmark-study-two-sides-to-the-customer-experience-story/Mon, 09 Jul 2018 09:00:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/benchmark-study-two-sides-to-the-customer-experience-story/ Natterbox was named ‘Best Salesforce Telephony Platform 2018’ and ‘Most innovative Cloud Based Telephony Service Provider 2018’ in recognition of its advancements and innovation in cloud based CRM telephony integration.
Natterbox on the Salesforce AppExchange, empowers businesses to connect with their customers, partners and employees in entirely new ways.
Natterbox reduce]]>https://www.newslocker.com/en-uk/profession/call-centre/natterbox-celebrate-double-win/Fri, 06 Jul 2018 15:00:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/natterbox-celebrate-double-win/ I think you’ll agree with me when I say that getting agents to sign up to, and understand your QA process can be difficult to say the least.
Quality is often described as something that is done to agents rather than in support of them. This can often lead to huge cultural barriers and disconnects between your quality teams and the operation.
Ever hear]]>https://www.newslocker.com/en-uk/profession/call-centre/3-tips-when-changing-your-quality-assurance-process/Fri, 06 Jul 2018 13:30:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/3-tips-when-changing-your-quality-assurance-process/https://www.newslocker.com/en-uk/profession/call-centre/geomant-is-delighted-to-announce-that-desktop-connect-is-available-on-the-salesforce-appexchange/Fri, 06 Jul 2018 13:28:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/geomant-is-delighted-to-announce-that-desktop-connect-is-available-on-the-salesforce-appexchange/ In fact, it seems to be the very premise for choosing an open plan solution at times; that coworkers can share their knowledge more easily.
It just so happens that conversation is one of the most disturbing types of sound there is, researchers agree. Why, you ask? Because conversations unlike other types of noise are intelligible – we ca]]>https://www.newslocker.com/en-uk/profession/call-centre/nudging-your-way-to-less-office-noise-and-increased-productivity/Fri, 06 Jul 2018 13:26:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/nudging-your-way-to-less-office-noise-and-increased-productivity/https://www.newslocker.com/en-uk/profession/call-centre/an-taoiseach-leo-varadkar-joins-zendesk-to-open-new-emea-headquarters-in-dublin/Fri, 06 Jul 2018 12:14:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/an-taoiseach-leo-varadkar-joins-zendesk-to-open-new-emea-headquarters-in-dublin/ As organisations face a need to make their workforces more productive, technology is often touted as an enabler of efficiency and improved morale.
While this may be true, this can only be effectively achieved if workers have access to tools that are optimised to the specific needs of the business and the people within it, and if these tools embrace the flexibility that modern]]>https://www.newslocker.com/en-uk/profession/call-centre/cloud-technology-helps-to-improve-productivity/Fri, 06 Jul 2018 11:00:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/cloud-technology-helps-to-improve-productivity/ THE LOCATION: 240 Blackfriars Rd London SE1
THE DESCRIPTION: Join us at our next Leadership Forum event for senior leaders. Hosted in the UBM building in Blackfriars, overlooking the City of London, this prestigious leadership event is a great chance to meet with colleagues and discuss the issues raised.
We are excited to announce that Peter Cheese, CEO at the CIPD, will be with us. He will speak on The Future of Work, sharing insight and]]>https://www.newslocker.com/en-uk/profession/call-centre/leadership-forum-11th-september/Fri, 06 Jul 2018 09:41:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/leadership-forum-11th-september/ One of the greatest stumbling blocks for organisations is the transition from an AI-based interaction to live agent assistance.
When done poorly, the effects ripple across both the customer and agent experience.  But, when the right balance is achieved, and the two systems work in harmony, both the agent and customer experience are elevated.
It’s important to thoughtfully conside]]>https://www.newslocker.com/en-uk/profession/call-centre/retail-companies-need-to-balance-people-and-bots/Fri, 06 Jul 2018 09:00:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/retail-companies-need-to-balance-people-and-bots/ More than 290 employees now occupy over 58,000 square feet of Grade A office space after an investment of $10 million by Zendesk, representing the company’s largest investment in property outside of the U.S.
The Dublin office is a regional hub for product development and plays a central role in Zendesk’s glo]]>https://www.newslocker.com/en-uk/profession/call-centre/zendesk-open-new-headquarters-in-dublin/Thu, 05 Jul 2018 17:00:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/zendesk-open-new-headquarters-in-dublin/ The annual Customer Sales and Service World Awards programme, with active participation from a broad spectrum of industry voices, encompasses the world’s best in sales and service or contact centre individuals, teams, departments, and achievements.
The NVM Platform received a gold award in the Cloud Computing/SaaS Product or Service for Contact Center category.
NVM’s globa]]>https://www.newslocker.com/en-uk/profession/call-centre/newvoicemedia-win-customer-sales-and-service-award/Thu, 05 Jul 2018 15:20:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/newvoicemedia-win-customer-sales-and-service-award/ The new Calabrio ONE platform enables companies to integrate with more platforms and analyse customer interactions more easily, providing greater insight into the quality of agent performance and the customer experience across a broad set of contact channels.
“Customer expectations are high at every stage of the customer lifecycle, so companies]]>https://www.newslocker.com/en-uk/profession/call-centre/calabrio-release-updated-workforce-optimisation-suite/Thu, 05 Jul 2018 15:20:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/calabrio-release-updated-workforce-optimisation-suite/https://www.newslocker.com/en-uk/profession/call-centre/virgin-atlantic-to-close-contact-centre-in-crawley/Thu, 05 Jul 2018 14:00:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/virgin-atlantic-to-close-contact-centre-in-crawley/https://www.newslocker.com/en-uk/profession/call-centre/ringcentral-earns-official-approval-for-g-cloud-10/Thu, 05 Jul 2018 10:22:28 +0200https://www.newslocker.com/en-uk/profession/call-centre/ringcentral-earns-official-approval-for-g-cloud-10/https://www.newslocker.com/en-uk/profession/call-centre/dial-a-bobby-ringing-the-changes-has-got-us-engaged-say-shropshire-police/Wed, 04 Jul 2018 13:05:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/dial-a-bobby-ringing-the-changes-has-got-us-engaged-say-shropshire-police/https://www.newslocker.com/en-uk/profession/call-centre/cendyn-is-europes-leading-hotel-crm-technology-provider-amp-data-driven-marketing-agency-2018/Wed, 04 Jul 2018 10:54:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/cendyn-is-europes-leading-hotel-crm-technology-provider-amp-data-driven-marketing-agency-2018/https://www.newslocker.com/en-uk/profession/call-centre/call-centre-groups-merger-to-create-giant-ni-workforce/Wed, 04 Jul 2018 08:22:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/call-centre-groups-merger-to-create-giant-ni-workforce/https://www.newslocker.com/en-uk/profession/call-centre/belfast-jobs-news-as-call-centre-firms-announce-merger/Wed, 04 Jul 2018 05:12:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/belfast-jobs-news-as-call-centre-firms-announce-merger/https://www.newslocker.com/en-uk/profession/call-centre/geomants-ai-practice-unveils-their-showcase-faq-bot-gemma/Tue, 03 Jul 2018 05:37:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/geomants-ai-practice-unveils-their-showcase-faq-bot-gemma/https://www.newslocker.com/en-uk/profession/call-centre/qpc-expands-emea-presence-with-appointment-of-senior-technical-consultant/Tue, 03 Jul 2018 03:08:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/qpc-expands-emea-presence-with-appointment-of-senior-technical-consultant/https://www.newslocker.com/en-uk/profession/call-centre/callers-left-waiting-three-minutes-for-police-101-response-during-may/Fri, 29 Jun 2018 10:41:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/callers-left-waiting-three-minutes-for-police-101-response-during-may/https://www.newslocker.com/en-uk/profession/call-centre/cisco-partners-with-liberty-global-to-transform-its-customer-service-experience/Thu, 28 Jun 2018 12:29:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/cisco-partners-with-liberty-global-to-transform-its-customer-service-experience/https://www.newslocker.com/en-uk/profession/call-centre/contactcenterworldcom-announces-winners-of-the-2018-americas-top-ranking-performers-conference-and-awards/Thu, 28 Jun 2018 10:56:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/contactcenterworldcom-announces-winners-of-the-2018-americas-top-ranking-performers-conference-and-awards/https://www.newslocker.com/en-uk/profession/call-centre/consumer-intelligence-appoints-echo-to-handle-mystery-shopper/Thu, 28 Jun 2018 08:55:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/consumer-intelligence-appoints-echo-to-handle-mystery-shopper/https://www.newslocker.com/en-uk/profession/call-centre/further-jobs-boost-for-north-west-and-belfast/Thu, 28 Jun 2018 07:09:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/further-jobs-boost-for-north-west-and-belfast/https://www.newslocker.com/en-uk/profession/call-centre/muiris-oconchuir-wins-2018-isc-tele-sales-manager-award/Wed, 27 Jun 2018 12:06:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/muiris-oconchuir-wins-2018-isc-tele-sales-manager-award/https://www.newslocker.com/en-uk/profession/call-centre/iresa-named-worst-energy-firm-for-customer-service-amid-record-complaint-levels/Wed, 27 Jun 2018 11:02:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/iresa-named-worst-energy-firm-for-customer-service-amid-record-complaint-levels/https://www.newslocker.com/en-uk/profession/call-centre/free-sky-subscription-for-every-person-who-joins-this-derby-call-centre/Wed, 27 Jun 2018 09:58:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/free-sky-subscription-for-every-person-who-joins-this-derby-call-centre/https://www.newslocker.com/en-uk/profession/call-centre/celebrus-sponsors-the-customer-data-platform-institute/Tue, 26 Jun 2018 13:26:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/celebrus-sponsors-the-customer-data-platform-institute/https://www.newslocker.com/en-uk/profession/call-centre/arrowxl-appoints-head-of-customer-experience/Tue, 26 Jun 2018 09:56:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/arrowxl-appoints-head-of-customer-experience/https://www.newslocker.com/en-uk/profession/call-centre/italtels-managed-service-centre-in-ciudad-real-celebrates-one-year-of-operation/Sat, 23 Jun 2018 14:05:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/italtels-managed-service-centre-in-ciudad-real-celebrates-one-year-of-operation/https://www.newslocker.com/en-uk/profession/call-centre/liquid-voice-adds-real-time-analytics-for-contact-centres/Sat, 23 Jun 2018 14:00:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/liquid-voice-adds-real-time-analytics-for-contact-centres/https://www.newslocker.com/en-uk/profession/call-centre/isle-of-wight-gps-to-be-consulted-on-prescription-call-centre/Fri, 22 Jun 2018 10:07:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/isle-of-wight-gps-to-be-consulted-on-prescription-call-centre/https://www.newslocker.com/en-uk/profession/call-centre/over-1100-jobs-available-in-wales-contact-centres/Fri, 22 Jun 2018 08:53:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/over-1100-jobs-available-in-wales-contact-centres/https://www.newslocker.com/en-uk/profession/call-centre/pampo-ferries-launches-mobile-app-to-improve-customer-experience/Tue, 19 Jun 2018 11:46:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/pampo-ferries-launches-mobile-app-to-improve-customer-experience/https://www.newslocker.com/en-uk/profession/call-centre/announcing-the-sytel-ai-dialer/Mon, 18 Jun 2018 12:43:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/announcing-the-sytel-ai-dialer/https://www.newslocker.com/en-uk/profession/call-centre/call-centre-on-pride-park-creates-300-new-jobs/Mon, 18 Jun 2018 09:43:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/call-centre-on-pride-park-creates-300-new-jobs/https://www.newslocker.com/en-uk/profession/call-centre/salesforce-to-invest-in-its-uk-business-over-five-years-to-support-growing-customer-base/Mon, 18 Jun 2018 08:58:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/salesforce-to-invest-in-its-uk-business-over-five-years-to-support-growing-customer-base/https://www.newslocker.com/en-uk/profession/call-centre/birminghams-council-run-call-centre-cheaper-than-under-private-operator/Mon, 18 Jun 2018 06:43:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/birminghams-council-run-call-centre-cheaper-than-under-private-operator/https://www.newslocker.com/en-uk/profession/call-centre/isle-of-wight-council-call-centre-max-wait-times-nearly-double-since-january/Thu, 14 Jun 2018 10:00:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/isle-of-wight-council-call-centre-max-wait-times-nearly-double-since-january/https://www.newslocker.com/en-uk/profession/call-centre/north-yorkshire-police-reveal-large-increase-in-999-emergency-calls/Tue, 12 Jun 2018 14:00:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/north-yorkshire-police-reveal-large-increase-in-999-emergency-calls/https://www.newslocker.com/en-uk/profession/call-centre/citnow-promotes-sarah-sylvester-to-head-of-customer-service/Tue, 12 Jun 2018 12:24:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/citnow-promotes-sarah-sylvester-to-head-of-customer-service/https://www.newslocker.com/en-uk/profession/call-centre/new-headquarters-for-keolis-and-amey-in-wales-will-create-130-jobs/Tue, 12 Jun 2018 09:12:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/new-headquarters-for-keolis-and-amey-in-wales-will-create-130-jobs/https://www.newslocker.com/en-uk/profession/call-centre/handelsbanken-confirmed-as-first-tenants-for-101-barbirolli-square/Tue, 12 Jun 2018 07:36:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/handelsbanken-confirmed-as-first-tenants-for-101-barbirolli-square/https://www.newslocker.com/en-uk/profession/call-centre/jobs-at-risk-in-limerick-customer-contact-centre/Tue, 12 Jun 2018 04:24:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/jobs-at-risk-in-limerick-customer-contact-centre/https://www.newslocker.com/en-uk/profession/call-centre/adding-social-care-into-the-customer-experience-mix-is-a-recipe-for-success-for-kitchenaid/Mon, 11 Jun 2018 12:44:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/adding-social-care-into-the-customer-experience-mix-is-a-recipe-for-success-for-kitchenaid/https://www.newslocker.com/en-uk/profession/call-centre/age-uk-partners-with-pythagoras-to-deliver-microsoft-dynamics-365-and-microsoft-portals/Mon, 11 Jun 2018 10:13:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/age-uk-partners-with-pythagoras-to-deliver-microsoft-dynamics-365-and-microsoft-portals/https://www.newslocker.com/en-uk/profession/call-centre/housing-provider-to-bring-40-new-jobs-to-accrington-with-call-centre/Mon, 11 Jun 2018 08:57:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/housing-provider-to-bring-40-new-jobs-to-accrington-with-call-centre/https://www.newslocker.com/en-uk/profession/call-centre/natwest-axing-almost-180-staff-in-leicester-after-bank-opts-to-leave-offices/Mon, 11 Jun 2018 06:25:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/natwest-axing-almost-180-staff-in-leicester-after-bank-opts-to-leave-offices/https://www.newslocker.com/en-uk/profession/call-centre/conversational-ai-causes-increase-in-basket-size-profit-for-cruise-1st/Fri, 08 Jun 2018 07:55:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/conversational-ai-causes-increase-in-basket-size-profit-for-cruise-1st/https://www.newslocker.com/en-uk/profession/call-centre/call-centre-to-support-soccer-aid/Fri, 08 Jun 2018 04:40:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/call-centre-to-support-soccer-aid/https://www.newslocker.com/en-uk/profession/call-centre/upwards-of-100-jobs-under-threat-in-limerick-following-firms-takeover/Thu, 07 Jun 2018 11:36:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/upwards-of-100-jobs-under-threat-in-limerick-following-firms-takeover/https://www.newslocker.com/en-uk/profession/call-centre/abtran-to-create-350-new-jobs-in-sligo/Thu, 07 Jun 2018 11:36:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/abtran-to-create-350-new-jobs-in-sligo/https://www.newslocker.com/en-uk/profession/call-centre/resilient-plc-announce-new-service-for-reducing-financial-crime/Wed, 06 Jun 2018 08:40:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/resilient-plc-announce-new-service-for-reducing-financial-crime/https://www.newslocker.com/en-uk/profession/call-centre/risk-rating-for-police-call-centre-downgraded-to-amber/Tue, 05 Jun 2018 08:00:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/risk-rating-for-police-call-centre-downgraded-to-amber/https://www.newslocker.com/en-uk/profession/call-centre/journeycall-signs-contract-with-sabio/Thu, 31 May 2018 12:20:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/journeycall-signs-contract-with-sabio/https://www.newslocker.com/en-uk/profession/call-centre/call-centre-bosses-could-be-fined-for-company-law-breaking/Thu, 31 May 2018 10:28:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/call-centre-bosses-could-be-fined-for-company-law-breaking/https://www.newslocker.com/en-uk/profession/call-centre/really-simple-systems-crm-releases-final-phase-of-gdpr-compliance-tools/Thu, 31 May 2018 09:32:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/really-simple-systems-crm-releases-final-phase-of-gdpr-compliance-tools/https://www.newslocker.com/en-uk/profession/call-centre/hmrcs-helpline-didnt-answer-four-million-phone-calls-in-the-last-year/Wed, 30 May 2018 09:58:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/hmrcs-helpline-didnt-answer-four-million-phone-calls-in-the-last-year/https://www.newslocker.com/en-uk/profession/call-centre/taurus-insurance-services-go-live-with-contactoneacirceurotrades-innovative-call-amp-contact-centre-solution/Wed, 30 May 2018 08:30:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/taurus-insurance-services-go-live-with-contactoneacirceurotrades-innovative-call-amp-contact-centre-solution/https://www.newslocker.com/en-uk/profession/call-centre/gloucester-city-council-accused-of-vanishing-for-residents-as-contact-centre-closures-announced/Mon, 28 May 2018 11:43:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/gloucester-city-council-accused-of-vanishing-for-residents-as-contact-centre-closures-announced/https://www.newslocker.com/en-uk/profession/call-centre/pti-cymru-scoops-new-welsh-language-contract-with-waste-and-recycling-group/Mon, 28 May 2018 07:09:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/pti-cymru-scoops-new-welsh-language-contract-with-waste-and-recycling-group/https://www.newslocker.com/en-uk/profession/call-centre/nec-awards-top-performers-at-nec-emea-partner-conference-2018-in-the-netherlands/Fri, 25 May 2018 11:36:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/nec-awards-top-performers-at-nec-emea-partner-conference-2018-in-the-netherlands/https://www.newslocker.com/en-uk/profession/call-centre/talksure-recognised-at-prestigious-contact-centre-ceremony/Fri, 25 May 2018 06:06:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/talksure-recognised-at-prestigious-contact-centre-ceremony/https://www.newslocker.com/en-uk/profession/call-centre/zest4-becomes-8x8-service-provider-distributor-in-uk/Fri, 25 May 2018 04:43:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/zest4-becomes-8x8-service-provider-distributor-in-uk/https://www.newslocker.com/en-uk/profession/call-centre/job-losses-in-dundee-as-closure-of-tesco-direct-announced/Thu, 24 May 2018 11:34:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/job-losses-in-dundee-as-closure-of-tesco-direct-announced/https://www.newslocker.com/en-uk/profession/call-centre/alldaypa-announces-new-hires/Wed, 23 May 2018 10:59:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/alldaypa-announces-new-hires/https://www.newslocker.com/en-uk/profession/call-centre/genesys-expands-voice-options-for-irish-businesses/Wed, 23 May 2018 10:02:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/genesys-expands-voice-options-for-irish-businesses/https://www.newslocker.com/en-uk/profession/call-centre/ericsson-expert-analytics-selected-by-ee-to-improve-customer-experience/Tue, 22 May 2018 07:30:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/ericsson-expert-analytics-selected-by-ee-to-improve-customer-experience/https://www.newslocker.com/en-uk/profession/call-centre/hmrc-phone-call-scam-targeting-elderly-and-vulnerable-say-psni/Mon, 21 May 2018 09:04:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/hmrc-phone-call-scam-targeting-elderly-and-vulnerable-say-psni/https://www.newslocker.com/en-uk/profession/call-centre/centralised-court-call-centres-set-to-go-live-in-2019/Mon, 21 May 2018 04:07:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/centralised-court-call-centres-set-to-go-live-in-2019/https://www.newslocker.com/en-uk/profession/call-centre/aquila-heywood-adopts-an-itil-driven-approach-with-sunrise-software/Thu, 17 May 2018 13:40:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/aquila-heywood-adopts-an-itil-driven-approach-with-sunrise-software/https://www.newslocker.com/en-uk/profession/call-centre/royal-opening-for-south-east-coast-ambulance-services-new-hq-and-call-centre-in-crawley/Thu, 17 May 2018 09:13:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/royal-opening-for-south-east-coast-ambulance-services-new-hq-and-call-centre-in-crawley/https://www.newslocker.com/en-uk/profession/call-centre/cgs-partners-with-custodia-technology-to-deliver-compliance-support-model/Thu, 17 May 2018 08:20:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/cgs-partners-with-custodia-technology-to-deliver-compliance-support-model/https://www.newslocker.com/en-uk/profession/call-centre/bt-to-bring-call-centres-back-to-britain-by-2020/Thu, 17 May 2018 07:27:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/bt-to-bring-call-centres-back-to-britain-by-2020/https://www.newslocker.com/en-uk/profession/call-centre/got-what-it-takes-to-answer-liverpools-999-calls-merseyside-police-are-hiring/Thu, 17 May 2018 05:40:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/got-what-it-takes-to-answer-liverpools-999-calls-merseyside-police-are-hiring/https://www.newslocker.com/en-uk/profession/call-centre/nottingham-contact-centre-creates-50-new-jobs/Thu, 17 May 2018 04:47:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/nottingham-contact-centre-creates-50-new-jobs/https://www.newslocker.com/en-uk/profession/call-centre/yonder-digital-group-to-provide-customer-contact-services-to-armistice-charity-remembered/Tue, 15 May 2018 12:00:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/yonder-digital-group-to-provide-customer-contact-services-to-armistice-charity-remembered/https://www.newslocker.com/en-uk/profession/call-centre/many-still-waiting-for-cancer-helpline-call-back/Tue, 15 May 2018 09:51:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/many-still-waiting-for-cancer-helpline-call-back/https://www.newslocker.com/en-uk/profession/call-centre/north-east-jobs-at-risk-as-bt-reveals-it-will-axe-13000-posts-around-the-world/Mon, 14 May 2018 13:50:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/north-east-jobs-at-risk-as-bt-reveals-it-will-axe-13000-posts-around-the-world/https://www.newslocker.com/en-uk/profession/call-centre/liveperson-and-hsbc-bring-conversational-commerce-to-banking/Mon, 14 May 2018 12:54:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/liveperson-and-hsbc-bring-conversational-commerce-to-banking/https://www.newslocker.com/en-uk/profession/call-centre/as-use-of-branch-atm-call-center-decline-in-the-uk-craving-for-personalized-banking-grows/Mon, 14 May 2018 10:04:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/as-use-of-branch-atm-call-center-decline-in-the-uk-craving-for-personalized-banking-grows/https://www.newslocker.com/en-uk/profession/call-centre/nhs-business-services-authority-trials-aws-chatbot-tech-to-field-customer-calls-in-contact-centre/Mon, 14 May 2018 09:07:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/nhs-business-services-authority-trials-aws-chatbot-tech-to-field-customer-calls-in-contact-centre/https://www.newslocker.com/en-uk/profession/call-centre/nearly-30-jobs-up-for-grabs-in-evans-halshaw-call-centre/Wed, 09 May 2018 09:15:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/nearly-30-jobs-up-for-grabs-in-evans-halshaw-call-centre/https://www.newslocker.com/en-uk/profession/call-centre/liquid-voice-expands-solution-portfolio-with-new-advanced-voice-analytics/Tue, 08 May 2018 13:32:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/liquid-voice-expands-solution-portfolio-with-new-advanced-voice-analytics/https://www.newslocker.com/en-uk/profession/call-centre/surrey-police-101-service-criticised/Tue, 08 May 2018 12:22:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/surrey-police-101-service-criticised/https://www.newslocker.com/en-uk/profession/call-centre/mcdonalds-replaces-it-services-provider-atos-with-capgemini/Tue, 08 May 2018 11:13:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/mcdonalds-replaces-it-services-provider-atos-with-capgemini/https://www.newslocker.com/en-uk/profession/call-centre/breast-cancer-screening-hotline-staffed-by-people-with-only-an-hours-training/Mon, 07 May 2018 12:22:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/breast-cancer-screening-hotline-staffed-by-people-with-only-an-hours-training/https://www.newslocker.com/en-uk/profession/call-centre/pampo-cruises-and-cunard-create-partnership-help-desk/Fri, 04 May 2018 14:01:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/pampo-cruises-and-cunard-create-partnership-help-desk/https://www.newslocker.com/en-uk/profession/call-centre/datapointeurope-secures-avaya-spains-2017-contact-centre-partner-of-the-year-award/Fri, 04 May 2018 13:35:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/datapointeurope-secures-avaya-spains-2017-contact-centre-partner-of-the-year-award/https://www.newslocker.com/en-uk/profession/call-centre/new-ipswich-call-centre-creates-more-than-20-jobs/Fri, 04 May 2018 12:26:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/new-ipswich-call-centre-creates-more-than-20-jobs/https://www.newslocker.com/en-uk/profession/call-centre/virgin-media-to-close-swansea-call-centre-with-loss-of-800-jobs/Fri, 04 May 2018 11:17:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/virgin-media-to-close-swansea-call-centre-with-loss-of-800-jobs/https://www.newslocker.com/en-uk/profession/call-centre/desperately-lonely-britons-bombard-emergency-services-for-a-chat/Thu, 03 May 2018 12:53:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/desperately-lonely-britons-bombard-emergency-services-for-a-chat/https://www.newslocker.com/en-uk/profession/call-centre/firstcom-europe-acquires-difference-corporation/Wed, 02 May 2018 10:09:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/firstcom-europe-acquires-difference-corporation/https://www.newslocker.com/en-uk/profession/call-centre/stockport-metropolitan-borough-council-advances-digital-first-approach-with-verint/Tue, 01 May 2018 12:13:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/stockport-metropolitan-borough-council-advances-digital-first-approach-with-verint/https://www.newslocker.com/en-uk/profession/call-centre/bid-to-save-100-newcastle-first-contact-call-centre-jobs-launched-by-utilita-energy/Tue, 01 May 2018 09:38:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/bid-to-save-100-newcastle-first-contact-call-centre-jobs-launched-by-utilita-energy/https://www.newslocker.com/en-uk/profession/call-centre/process-of-calling-police-on-101-needs-sharpening-up/Mon, 30 Apr 2018 11:48:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/process-of-calling-police-on-101-needs-sharpening-up/https://www.newslocker.com/en-uk/profession/call-centre/clarify-version-20-targets-avaya-ip-office-customers/Mon, 30 Apr 2018 11:00:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/clarify-version-20-targets-avaya-ip-office-customers/https://www.newslocker.com/en-uk/profession/call-centre/global-comms-firm-natterbox-nabs-funding-from-octopus-investments/Thu, 26 Apr 2018 11:56:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/global-comms-firm-natterbox-nabs-funding-from-octopus-investments/https://www.newslocker.com/en-uk/profession/call-centre/tech-support-scams-surge-24-percent/Tue, 24 Apr 2018 11:48:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/tech-support-scams-surge-24-percent/https://www.newslocker.com/en-uk/profession/call-centre/talktalk-tops-most-complained-about-list-with-bt-not-far-behind/Fri, 20 Apr 2018 10:18:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/talktalk-tops-most-complained-about-list-with-bt-not-far-behind/https://www.newslocker.com/en-uk/profession/call-centre/evolve-ip-acquires-uk-cloud-communications-provider-thevoicefactory-ltd/Fri, 20 Apr 2018 08:18:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/evolve-ip-acquires-uk-cloud-communications-provider-thevoicefactory-ltd/https://www.newslocker.com/en-uk/profession/call-centre/enghouse-interactives-ccsp-platform-helps-gci-deliver-omni-channel-contact-center-capability-in-the-cloud/Thu, 19 Apr 2018 12:47:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/enghouse-interactives-ccsp-platform-helps-gci-deliver-omni-channel-contact-center-capability-in-the-cloud/ The deal will extend Capita’s contract with the BBC for an initial five years]]>https://www.newslocker.com/en-uk/profession/call-centre/capita-receives-welcome-boost-as-it-wins-contract-extension-with-bbc/Thu, 19 Apr 2018 11:20:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/capita-receives-welcome-boost-as-it-wins-contract-extension-with-bbc/https://www.newslocker.com/en-uk/profession/call-centre/se-ranking-earns-high-performer-award-in-g2-crowds-spring-2018-grid/Mon, 16 Apr 2018 12:09:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/se-ranking-earns-high-performer-award-in-g2-crowds-spring-2018-grid/https://www.newslocker.com/en-uk/profession/call-centre/call-centre-to-create-an-extra-100-jobs-in-newcastle/Mon, 16 Apr 2018 10:41:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/call-centre-to-create-an-extra-100-jobs-in-newcastle/https://www.newslocker.com/en-uk/profession/call-centre/gold-medal-and-travel-2-appoint-new-contact-centre-heads/Fri, 13 Apr 2018 07:41:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/gold-medal-and-travel-2-appoint-new-contact-centre-heads/https://www.newslocker.com/en-uk/profession/call-centre/uk-power-networks-launches-new-app-created-by-tangent/Fri, 13 Apr 2018 06:48:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/uk-power-networks-launches-new-app-created-by-tangent/https://www.newslocker.com/en-uk/profession/call-centre/support-uk-achieves-silver-accreditation-in-liquid-voices-new-business-partner-programme/Thu, 12 Apr 2018 13:58:06 +0200https://www.newslocker.com/en-uk/profession/call-centre/support-uk-achieves-silver-accreditation-in-liquid-voices-new-business-partner-programme/https://www.newslocker.com/en-uk/profession/call-centre/4net-technologies-achieve-avaya-edge-diamond-cloud-integrator-status/Wed, 11 Apr 2018 12:44:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/4net-technologies-achieve-avaya-edge-diamond-cloud-integrator-status/https://www.newslocker.com/en-uk/profession/call-centre/pampo-cruises-and-cunard-create-38-strong-helpdesk-team/Wed, 11 Apr 2018 11:48:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/pampo-cruises-and-cunard-create-38-strong-helpdesk-team/https://www.newslocker.com/en-uk/profession/call-centre/stratcom-opens-its-first-fundraising-call-centre-in-uk/Wed, 11 Apr 2018 10:51:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/stratcom-opens-its-first-fundraising-call-centre-in-uk/https://www.newslocker.com/en-uk/profession/call-centre/redundancies-at-call-centres-in-wales-because-of-reduced-demand-for-sky/Wed, 11 Apr 2018 09:54:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/redundancies-at-call-centres-in-wales-because-of-reduced-demand-for-sky/https://www.newslocker.com/en-uk/profession/call-centre/petrey-named-maritzcx-european-coo/Wed, 11 Apr 2018 08:58:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/petrey-named-maritzcx-european-coo/https://www.newslocker.com/en-uk/profession/call-centre/paylocity-selects-egain-ai-to-help-guide-customer-service-experience/Tue, 10 Apr 2018 11:31:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/paylocity-selects-egain-ai-to-help-guide-customer-service-experience/https://www.newslocker.com/en-uk/profession/call-centre/school-crisis-huge-increase-in-north-east-teachers-calling-emotional-support-helpline/Tue, 10 Apr 2018 03:01:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/school-crisis-huge-increase-in-north-east-teachers-calling-emotional-support-helpline/https://www.newslocker.com/en-uk/profession/call-centre/call-for-dedicated-flooding-helpline-after-derbyshire-victims-struggle-to-get-help/Fri, 06 Apr 2018 13:35:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/call-for-dedicated-flooding-helpline-after-derbyshire-victims-struggle-to-get-help/https://www.newslocker.com/en-uk/profession/call-centre/nhs-non-emergency-111-helpline-to-be-rolled-out-across-wales/Fri, 06 Apr 2018 07:55:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/nhs-non-emergency-111-helpline-to-be-rolled-out-across-wales/https://www.newslocker.com/en-uk/profession/call-centre/no-abandoned-999-calls-by-west-yorkshire-police-in-seven-months/Thu, 05 Apr 2018 13:12:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/no-abandoned-999-calls-by-west-yorkshire-police-in-seven-months/https://www.newslocker.com/en-uk/profession/call-centre/ascensos-whellie-motivated-to-raise-cash-for-sport-relief/Wed, 04 Apr 2018 12:53:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/ascensos-whellie-motivated-to-raise-cash-for-sport-relief/https://www.newslocker.com/en-uk/profession/call-centre/hundreds-of-manchester-call-centre-jobs-saved-after-british-airways-grounds-outsourcing-plans/Tue, 03 Apr 2018 13:43:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/hundreds-of-manchester-call-centre-jobs-saved-after-british-airways-grounds-outsourcing-plans/https://www.newslocker.com/en-uk/profession/call-centre/avaya-confirms-sabio-cx-leadership-with-award-of-first-full-avaya-oceana-accreditation/Wed, 28 Mar 2018 12:17:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/avaya-confirms-sabio-cx-leadership-with-award-of-first-full-avaya-oceana-accreditation/https://www.newslocker.com/en-uk/profession/call-centre/threads-and-orecx-bring-phone-call-transcription-to-the-masses/Wed, 28 Mar 2018 11:33:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/threads-and-orecx-bring-phone-call-transcription-to-the-masses/https://www.newslocker.com/en-uk/profession/call-centre/etihad-call-centre-at-manchester-airport-puts-more-than-100-jobs-under-review/Wed, 28 Mar 2018 11:25:39 +0200https://www.newslocker.com/en-uk/profession/call-centre/etihad-call-centre-at-manchester-airport-puts-more-than-100-jobs-under-review/https://www.newslocker.com/en-uk/profession/call-centre/energy-firm-banned-from-taking-on-new-customers/Wed, 28 Mar 2018 08:36:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/energy-firm-banned-from-taking-on-new-customers/https://www.newslocker.com/en-uk/profession/call-centre/shropshire-police-999-call-centre-should-stay-local-say-star-readers/Tue, 27 Mar 2018 13:27:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/shropshire-police-999-call-centre-should-stay-local-say-star-readers/https://www.newslocker.com/en-uk/profession/call-centre/call-centre-launches-search-for-200-new-employees/Tue, 27 Mar 2018 08:47:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/call-centre-launches-search-for-200-new-employees/https://www.newslocker.com/en-uk/profession/call-centre/shopdirect-set-to-use-ai-to-detect-fraud-on-phone-calls/Tue, 27 Mar 2018 08:00:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/shopdirect-set-to-use-ai-to-detect-fraud-on-phone-calls/https://www.newslocker.com/en-uk/profession/call-centre/staff-absence-behind-missed-call-centre-targets-says-council/Fri, 23 Mar 2018 11:04:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/staff-absence-behind-missed-call-centre-targets-says-council/https://www.newslocker.com/en-uk/profession/call-centre/shropshires-police-999-call-centre-to-close-with-calls-taken-in-worcester/Thu, 22 Mar 2018 02:28:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/shropshires-police-999-call-centre-to-close-with-calls-taken-in-worcester/https://www.newslocker.com/en-uk/profession/call-centre/oak-launches-new-gdpr-feature-pack-for-recordx/Wed, 21 Mar 2018 09:18:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/oak-launches-new-gdpr-feature-pack-for-recordx/https://www.newslocker.com/en-uk/profession/call-centre/opet-awarded-for-best-practices-in-the-turkish-fuel-retail-industry/Mon, 19 Mar 2018 09:34:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/opet-awarded-for-best-practices-in-the-turkish-fuel-retail-industry/https://www.newslocker.com/en-uk/profession/call-centre/new-payment-ivr-solution-makes-pci-compliance-easier-for-contact-centres/Fri, 16 Mar 2018 07:32:15 +0100https://www.newslocker.com/en-uk/profession/call-centre/new-payment-ivr-solution-makes-pci-compliance-easier-for-contact-centres/https://www.newslocker.com/en-uk/profession/call-centre/new-omnichannel-platform-improves-communication-with-customers/Fri, 16 Mar 2018 05:00:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/new-omnichannel-platform-improves-communication-with-customers/https://www.newslocker.com/en-uk/profession/call-centre/jacada-receives-material-order-from-telefnica-o2/Wed, 14 Mar 2018 07:16:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/jacada-receives-material-order-from-telefnica-o2/https://www.newslocker.com/en-uk/profession/call-centre/aeriandi-teams-up-with-pindrop-as-contact-centre-fraud-booms/Wed, 14 Mar 2018 05:40:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/aeriandi-teams-up-with-pindrop-as-contact-centre-fraud-booms/https://www.newslocker.com/en-uk/profession/call-centre/liquid-voice-makes-pci-compliance-easier-for-contact-centres-with-new-payment-ivr-solution/Tue, 13 Mar 2018 13:21:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/liquid-voice-makes-pci-compliance-easier-for-contact-centres-with-new-payment-ivr-solution/https://www.newslocker.com/en-uk/profession/call-centre/tech-city-uk-chooses-semafone-to-join-2018-future-fifty/Thu, 08 Mar 2018 12:13:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/tech-city-uk-chooses-semafone-to-join-2018-future-fifty/https://www.newslocker.com/en-uk/profession/call-centre/northern-hires-40-carillion-call-staff/Thu, 08 Mar 2018 09:58:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/northern-hires-40-carillion-call-staff/https://www.newslocker.com/en-uk/profession/call-centre/dynamic-yield-and-responsetap-announce-partnership/Thu, 08 Mar 2018 09:13:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/dynamic-yield-and-responsetap-announce-partnership/https://www.newslocker.com/en-uk/profession/call-centre/sportito-launches-chatbot/Wed, 07 Mar 2018 12:30:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/sportito-launches-chatbot/https://www.newslocker.com/en-uk/profession/call-centre/record-level-of-calls-to-nspcc-over-parents-drink-and-drugs-misuse/Wed, 07 Mar 2018 11:30:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/record-level-of-calls-to-nspcc-over-parents-drink-and-drugs-misuse/https://www.newslocker.com/en-uk/profession/call-centre/40-emergency-calls-to-departments-animal-welfare-helpline-during-storm-emma/Tue, 06 Mar 2018 09:44:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/40-emergency-calls-to-departments-animal-welfare-helpline-during-storm-emma/https://www.newslocker.com/en-uk/profession/call-centre/dedicated-call-centre-in-kilkenny-for-weather-emergencies/Fri, 02 Mar 2018 07:00:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/dedicated-call-centre-in-kilkenny-for-weather-emergencies/https://www.newslocker.com/en-uk/profession/call-centre/200-jobs-on-offer-at-teesside-contact-centre/Fri, 02 Mar 2018 04:00:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/200-jobs-on-offer-at-teesside-contact-centre/https://www.newslocker.com/en-uk/profession/call-centre/could-you-be-the-voice-of-sussex-police/Wed, 28 Feb 2018 08:12:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/could-you-be-the-voice-of-sussex-police/https://www.newslocker.com/en-uk/profession/call-centre/talktalk-awards-five-year-transformational-outsourcing-contract-to-cgi/Wed, 28 Feb 2018 05:48:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/talktalk-awards-five-year-transformational-outsourcing-contract-to-cgi/https://www.newslocker.com/en-uk/profession/call-centre/vapour-cloud-invests-in-in-house-service-desk/Mon, 26 Feb 2018 11:24:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/vapour-cloud-invests-in-in-house-service-desk/https://www.newslocker.com/en-uk/profession/call-centre/six-degrees-partners-with-ultracomms-to-combat-credit-card-fraud/Mon, 26 Feb 2018 08:12:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/six-degrees-partners-with-ultracomms-to-combat-credit-card-fraud/https://www.newslocker.com/en-uk/profession/call-centre/ppi-call-centre-to-create-150-new-jobs-in-bury/Fri, 23 Feb 2018 11:35:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/ppi-call-centre-to-create-150-new-jobs-in-bury/https://www.newslocker.com/en-uk/profession/call-centre/cega-group-gains-time-and-cost-savings-using-teleopti-wfm-for-smarter-contact-center-scheduling/Wed, 21 Feb 2018 08:12:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/cega-group-gains-time-and-cost-savings-using-teleopti-wfm-for-smarter-contact-center-scheduling/https://www.newslocker.com/en-uk/profession/call-centre/m3-global-research-appoints-laura-haxton-wilde-as-head-of-european-qualitative-research/Wed, 21 Feb 2018 03:24:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/m3-global-research-appoints-laura-haxton-wilde-as-head-of-european-qualitative-research/https://www.newslocker.com/en-uk/profession/call-centre/uber-hopes-to-win-back-london-with-a-247-helpline/Tue, 20 Feb 2018 10:00:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/uber-hopes-to-win-back-london-with-a-247-helpline/https://www.newslocker.com/en-uk/profession/call-centre/200-jobs-on-the-way-at-booming-plusnet-in-sheffield/Mon, 19 Feb 2018 12:12:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/200-jobs-on-the-way-at-booming-plusnet-in-sheffield/https://www.newslocker.com/en-uk/profession/call-centre/sundownai-and-webtext-combine-artificial-intelligence-with-smart-messaging-to-improve-customer-experience/Mon, 19 Feb 2018 08:12:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/sundownai-and-webtext-combine-artificial-intelligence-with-smart-messaging-to-improve-customer-experience/https://www.newslocker.com/en-uk/profession/call-centre/tescos-cardiff-call-centre-closes-with-loss-of-1100-jobs/Mon, 19 Feb 2018 04:12:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/tescos-cardiff-call-centre-closes-with-loss-of-1100-jobs/https://www.newslocker.com/en-uk/profession/call-centre/transcom-in-partnership-with-creative-virtual-to-offer-virtual-agent-and-chatbot-solutions/Thu, 15 Feb 2018 12:00:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/transcom-in-partnership-with-creative-virtual-to-offer-virtual-agent-and-chatbot-solutions/https://www.newslocker.com/en-uk/profession/call-centre/88-and-pci-pal-partner-to-streamline-payment-card-compliance-for-contact-centres/Thu, 15 Feb 2018 10:00:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/88-and-pci-pal-partner-to-streamline-payment-card-compliance-for-contact-centres/https://www.newslocker.com/en-uk/profession/call-centre/metro-bank-opens-ilford-contact-centre-creating-more-than-100-new-jobs/Thu, 15 Feb 2018 06:00:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/metro-bank-opens-ilford-contact-centre-creating-more-than-100-new-jobs/https://www.newslocker.com/en-uk/profession/call-centre/goldfish-launches-a-new-cloud-phone-the-browser-based-babelphone/Tue, 13 Feb 2018 10:24:33 +0100https://www.newslocker.com/en-uk/profession/call-centre/goldfish-launches-a-new-cloud-phone-the-browser-based-babelphone/https://www.newslocker.com/en-uk/profession/call-centre/ascensos-raises-175k-for-glasgow-childrens-hospital-charity/Tue, 13 Feb 2018 05:00:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/ascensos-raises-175k-for-glasgow-childrens-hospital-charity/https://www.newslocker.com/en-uk/profession/call-centre/nspcc-to-double-number-of-phone-helpline-staff/Mon, 12 Feb 2018 10:36:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/nspcc-to-double-number-of-phone-helpline-staff/https://www.newslocker.com/en-uk/profession/call-centre/the-new-ai-powered-chatbot-from-buzzeasy-has-launched/Mon, 12 Feb 2018 08:12:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/the-new-ai-powered-chatbot-from-buzzeasy-has-launched/https://www.newslocker.com/en-uk/profession/call-centre/sabio-strengthens-group-board-with-new-appointments/Mon, 12 Feb 2018 05:48:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/sabio-strengthens-group-board-with-new-appointments/https://www.newslocker.com/en-uk/profession/call-centre/bristol-company-wins-customer-service-contract-with-network-rail/Fri, 09 Feb 2018 09:00:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/bristol-company-wins-customer-service-contract-with-network-rail/https://www.newslocker.com/en-uk/profession/call-centre/agility-named-as-avayas-first-wholesale-partner-in-ireland/Fri, 09 Feb 2018 07:00:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/agility-named-as-avayas-first-wholesale-partner-in-ireland/https://www.newslocker.com/en-uk/profession/call-centre/ee-trains-customer-service-staff-in-online-safety/Thu, 08 Feb 2018 06:27:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/ee-trains-customer-service-staff-in-online-safety/https://www.newslocker.com/en-uk/profession/call-centre/cops-shun-crime-scenes-by-investigating-crimes-from-new-call-centre/Wed, 07 Feb 2018 09:06:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/cops-shun-crime-scenes-by-investigating-crimes-from-new-call-centre/https://www.newslocker.com/en-uk/profession/call-centre/kcom-signs-reseller-contract-with-imimobile/Wed, 07 Feb 2018 08:12:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/kcom-signs-reseller-contract-with-imimobile/https://www.newslocker.com/en-uk/profession/call-centre/parseq-appoints-new-sales-director-to-drive-contact-centre-market-growth/Wed, 07 Feb 2018 07:00:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/parseq-appoints-new-sales-director-to-drive-contact-centre-market-growth/https://www.newslocker.com/en-uk/profession/call-centre/holiday-firm-barrhead-travel-acquired-by-us-group/Wed, 07 Feb 2018 06:53:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/holiday-firm-barrhead-travel-acquired-by-us-group/https://www.newslocker.com/en-uk/profession/call-centre/nuvias-uc-now-distributing-revolabs-teleconferencing-and-microphone-systems-in-the-uk/Tue, 06 Feb 2018 10:00:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/nuvias-uc-now-distributing-revolabs-teleconferencing-and-microphone-systems-in-the-uk/https://www.newslocker.com/en-uk/profession/call-centre/morrisons-cuts-1500-managers-to-focus-on-customer-service/Tue, 06 Feb 2018 08:30:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/morrisons-cuts-1500-managers-to-focus-on-customer-service/ Thai police nab three Malaysians over callcentre scam syndicate
The Star Online
SONGKLA: Thai police arrested three Malaysians including a pregnant woman in the tourist town of Hatyai here for allegedly being involved in a callcentre scam. Songkla Immigration Police chief Maj Gen Jeksada Yaisoon said the three Malaysians and a ...and more »]]>https://www.newslocker.com/en-uk/profession/call-centre/thai-police-nab-three-malaysians-over-callcentre-scam-syndicate-the-star-online/Sat, 03 Feb 2018 06:22:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/thai-police-nab-three-malaysians-over-callcentre-scam-syndicate-the-star-online/https://www.newslocker.com/en-uk/profession/call-centre/250-jobs-at-risk-as-dearne-call-centre-closure-announced/Fri, 02 Feb 2018 11:59:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/250-jobs-at-risk-as-dearne-call-centre-closure-announced/https://www.newslocker.com/en-uk/profession/call-centre/carillion-lifeline-as-ant-marketing-in-sheffield-hires-20-call-centre-staff-so-far/Fri, 02 Feb 2018 09:59:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/carillion-lifeline-as-ant-marketing-in-sheffield-hires-20-call-centre-staff-so-far/https://www.newslocker.com/en-uk/profession/call-centre/lidl-uk-launches-ai-wine-chatbot-to-uk-customers-with-aspect-software/Fri, 02 Feb 2018 07:59:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/lidl-uk-launches-ai-wine-chatbot-to-uk-customers-with-aspect-software/https://www.newslocker.com/en-uk/profession/call-centre/data-concerns-dominated-consumer-complaints-in-2017-says-dm-commission-annual-report/Thu, 01 Feb 2018 07:24:35 +0100https://www.newslocker.com/en-uk/profession/call-centre/data-concerns-dominated-consumer-complaints-in-2017-says-dm-commission-annual-report/https://www.newslocker.com/en-uk/profession/call-centre/national-pen-informs-dundalk-staff-they-are-opening-a-contact-centre-in-tunisia/Mon, 29 Jan 2018 08:53:49 +0100https://www.newslocker.com/en-uk/profession/call-centre/national-pen-informs-dundalk-staff-they-are-opening-a-contact-centre-in-tunisia/https://www.newslocker.com/en-uk/profession/call-centre/creative-virtual-named-best-self-service-solutions-provider-in-the-uk-corporate-excellence-awards/Mon, 29 Jan 2018 08:53:49 +0100https://www.newslocker.com/en-uk/profession/call-centre/creative-virtual-named-best-self-service-solutions-provider-in-the-uk-corporate-excellence-awards/https://www.newslocker.com/en-uk/profession/call-centre/centile-telecom-applications-introduces-mobile-app-mobis/Fri, 26 Jan 2018 11:20:35 +0100https://www.newslocker.com/en-uk/profession/call-centre/centile-telecom-applications-introduces-mobile-app-mobis/https://www.newslocker.com/en-uk/profession/call-centre/nhs-111-helpline-could-soon-be-relying-on-robots/Thu, 25 Jan 2018 13:00:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/nhs-111-helpline-could-soon-be-relying-on-robots/https://www.newslocker.com/en-uk/profession/call-centre/avado-implements-new-bi-and-crm-tools-driven-by-users/Thu, 25 Jan 2018 13:00:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/avado-implements-new-bi-and-crm-tools-driven-by-users/https://www.newslocker.com/en-uk/profession/call-centre/30-new-jobs-at-firm-that-installs-energy-saving-products-after-it-opens-new-nottingham-hq/Thu, 25 Jan 2018 13:00:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/30-new-jobs-at-firm-that-installs-energy-saving-products-after-it-opens-new-nottingham-hq/https://www.newslocker.com/en-uk/profession/call-centre/synthetix-named-as-one-of-europes-best/Tue, 23 Jan 2018 13:00:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/synthetix-named-as-one-of-europes-best/https://www.newslocker.com/en-uk/profession/call-centre/ip-connect-launches-plantronics-contact-centres-care-programme/Tue, 23 Jan 2018 13:00:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/ip-connect-launches-plantronics-contact-centres-care-programme/https://www.newslocker.com/en-uk/profession/call-centre/indian-call-centre-closure-sees-talktalk-top-broadband-complaints-league/Tue, 23 Jan 2018 13:00:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/indian-call-centre-closure-sees-talktalk-top-broadband-complaints-league/https://www.newslocker.com/en-uk/profession/call-centre/ascensos-expands-european-operation/Tue, 23 Jan 2018 13:00:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/ascensos-expands-european-operation/https://www.newslocker.com/en-uk/profession/call-centre/sabio-set-for-double-acquisition/Mon, 22 Jan 2018 13:25:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/sabio-set-for-double-acquisition/https://www.newslocker.com/en-uk/profession/call-centre/council-insources-capita-back-office-staff/Mon, 22 Jan 2018 13:00:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/council-insources-capita-back-office-staff/https://www.newslocker.com/en-uk/profession/call-centre/175-new-jobs-at-tui-holiday-call-centre-in-swansea/Fri, 19 Jan 2018 06:46:51 +0100https://www.newslocker.com/en-uk/profession/call-centre/175-new-jobs-at-tui-holiday-call-centre-in-swansea/https://www.newslocker.com/en-uk/profession/call-centre/travel-firm-cruise1st-opens-store-featuring-vr-tech/Mon, 15 Jan 2018 12:18:12 +0100https://www.newslocker.com/en-uk/profession/call-centre/travel-firm-cruise1st-opens-store-featuring-vr-tech/https://www.newslocker.com/en-uk/profession/call-centre/music-licensing-company-puts-70-jobs-at-risk-in-plan-to-leave-peterborough/Mon, 15 Jan 2018 12:18:12 +0100https://www.newslocker.com/en-uk/profession/call-centre/music-licensing-company-puts-70-jobs-at-risk-in-plan-to-leave-peterborough/https://www.newslocker.com/en-uk/profession/call-centre/npower-adopts-avaya-aura-contact-centre-technology/Fri, 12 Jan 2018 13:00:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/npower-adopts-avaya-aura-contact-centre-technology/https://www.newslocker.com/en-uk/profession/call-centre/newvoicemedia-wins-appealie-saas-customer-success-award/Fri, 12 Jan 2018 13:00:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/newvoicemedia-wins-appealie-saas-customer-success-award/https://www.newslocker.com/en-uk/profession/call-centre/more-than-1-million-calls-to-universal-credit-helpline-abandoned-without-claimants-getting-an-answer/Fri, 12 Jan 2018 13:00:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/more-than-1-million-calls-to-universal-credit-helpline-abandoned-without-claimants-getting-an-answer/https://www.newslocker.com/en-uk/profession/call-centre/nice-workforce-management-delivers-transformational-customer-experience-for-travel-company/Thu, 11 Jan 2018 09:28:12 +0100https://www.newslocker.com/en-uk/profession/call-centre/nice-workforce-management-delivers-transformational-customer-experience-for-travel-company/https://www.newslocker.com/en-uk/profession/call-centre/enghouse-interactive-signs-activereach-as-an-authorised-partner-2/Thu, 11 Jan 2018 09:28:12 +0100https://www.newslocker.com/en-uk/profession/call-centre/enghouse-interactive-signs-activereach-as-an-authorised-partner-2/https://www.newslocker.com/en-uk/profession/call-centre/enghouse-interactive-signs-activereach-as-an-authorised-partner/Wed, 10 Jan 2018 12:50:34 +0100https://www.newslocker.com/en-uk/profession/call-centre/enghouse-interactive-signs-activereach-as-an-authorised-partner/https://www.newslocker.com/en-uk/profession/call-centre/over-7000-calls-to-the-nowdoc-gp-out-of-hours-service-last-month/Tue, 09 Jan 2018 13:00:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/over-7000-calls-to-the-nowdoc-gp-out-of-hours-service-last-month/https://www.newslocker.com/en-uk/profession/call-centre/hays-travel-bolsters-cruise-division/Mon, 08 Jan 2018 10:22:21 +0100https://www.newslocker.com/en-uk/profession/call-centre/hays-travel-bolsters-cruise-division/https://www.newslocker.com/en-uk/profession/call-centre/contact-centre-changes-to-come-into-force-at-notts-county-council/Mon, 08 Jan 2018 10:22:21 +0100https://www.newslocker.com/en-uk/profession/call-centre/contact-centre-changes-to-come-into-force-at-notts-county-council/https://www.newslocker.com/en-uk/profession/call-centre/support-line-for-north-yorkshire-school-abuse-victims/Thu, 04 Jan 2018 13:00:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/support-line-for-north-yorkshire-school-abuse-victims/https://www.newslocker.com/en-uk/profession/call-centre/eek-mobe-networks-customer-services-down-for-more-than-24-hours/Thu, 04 Jan 2018 13:00:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/eek-mobe-networks-customer-services-down-for-more-than-24-hours/https://www.newslocker.com/en-uk/profession/call-centre/series-of-bizarre-999-calls-made-by-new-years-eve-revellers/Tue, 02 Jan 2018 13:00:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/series-of-bizarre-999-calls-made-by-new-years-eve-revellers/https://www.newslocker.com/en-uk/profession/call-centre/sheffield-domestic-abuse-helpline-wins-award/Fri, 29 Dec 2017 11:38:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/sheffield-domestic-abuse-helpline-wins-award/https://www.newslocker.com/en-uk/profession/call-centre/call-centre-firm-predicts-more-jobs-for-uks-coolest-city/Fri, 29 Dec 2017 11:03:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/call-centre-firm-predicts-more-jobs-for-uks-coolest-city/https://www.newslocker.com/en-uk/profession/call-centre/virtual-ticket-agents-aim-to-boost-ticket-machine-use/Thu, 28 Dec 2017 08:24:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/virtual-ticket-agents-aim-to-boost-ticket-machine-use/https://www.newslocker.com/en-uk/profession/call-centre/parseq-and-the-princes-trust-celebrate-a-successful-2017-in-glasgow/Thu, 28 Dec 2017 08:16:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/parseq-and-the-princes-trust-celebrate-a-successful-2017-in-glasgow/https://www.newslocker.com/en-uk/profession/call-centre/more-than-30-jobs-lost-in-donegal-as-slm-connect-shuts/Wed, 27 Dec 2017 08:32:09 +0100https://www.newslocker.com/en-uk/profession/call-centre/more-than-30-jobs-lost-in-donegal-as-slm-connect-shuts/https://www.newslocker.com/en-uk/profession/call-centre/liverpool-grants-consent-to-lep-chairmans-call-centre-on-council-land/Tue, 26 Dec 2017 11:40:21 +0100https://www.newslocker.com/en-uk/profession/call-centre/liverpool-grants-consent-to-lep-chairmans-call-centre-on-council-land/https://www.newslocker.com/en-uk/profession/call-centre/callminer-customer-wins-acirceurotildebest-call-centre-solutionacirceurotrade-in-the-2017-credit-amp-collections-technology-awards-uk/Tue, 26 Dec 2017 11:40:21 +0100https://www.newslocker.com/en-uk/profession/call-centre/callminer-customer-wins-acirceurotildebest-call-centre-solutionacirceurotrade-in-the-2017-credit-amp-collections-technology-awards-uk/https://www.newslocker.com/en-uk/profession/call-centre/resilient-plc-selected-by-bt-group-to-bring-call-recording-to-its-uk-inbound-contact-portfolio/Fri, 22 Dec 2017 03:35:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/resilient-plc-selected-by-bt-group-to-bring-call-recording-to-its-uk-inbound-contact-portfolio/https://www.newslocker.com/en-uk/profession/call-centre/avaya-announces-four-new-promotions-in-uk-and-ireland/Mon, 18 Dec 2017 09:24:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/avaya-announces-four-new-promotions-in-uk-and-ireland/https://www.newslocker.com/en-uk/profession/call-centre/vizolution-ranked-by-deloitte-as-one-of-emeas-fast-growing-tech-companies/Mon, 18 Dec 2017 09:18:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/vizolution-ranked-by-deloitte-as-one-of-emeas-fast-growing-tech-companies/https://www.newslocker.com/en-uk/profession/call-centre/compliance3-partners-with-pci-security-standards-council/Mon, 18 Dec 2017 09:12:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/compliance3-partners-with-pci-security-standards-council/https://www.newslocker.com/en-uk/profession/call-centre/senior-appointment-at-parseq-after-a-successful-2017/Mon, 18 Dec 2017 08:23:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/senior-appointment-at-parseq-after-a-successful-2017/https://www.newslocker.com/en-uk/profession/call-centre/fashion-helpline-set-up-to-protect-models-from-sexual-abuse/Mon, 18 Dec 2017 08:18:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/fashion-helpline-set-up-to-protect-models-from-sexual-abuse/https://www.newslocker.com/en-uk/profession/call-centre/150-new-jobs-at-nottingham-call-centre-after-refurbishment/Mon, 18 Dec 2017 08:15:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/150-new-jobs-at-nottingham-call-centre-after-refurbishment/https://www.newslocker.com/en-uk/profession/call-centre/glasgow-city-council-awards-seven-year-transformational-ict-outsourcing-contract-to-cgi/Mon, 18 Dec 2017 08:11:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/glasgow-city-council-awards-seven-year-transformational-ict-outsourcing-contract-to-cgi/https://www.newslocker.com/en-uk/profession/call-centre/genesys-named-leader-says-ovum/Fri, 15 Dec 2017 13:00:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/genesys-named-leader-says-ovum/https://www.newslocker.com/en-uk/profession/call-centre/controversial-monarchs-quay-call-centre-set-for-consent/Wed, 13 Dec 2017 11:27:04 +0100https://www.newslocker.com/en-uk/profession/call-centre/controversial-monarchs-quay-call-centre-set-for-consent/https://www.newslocker.com/en-uk/profession/call-centre/ulster-bank-signs-on-with-new-service-for-deaf-customers/Mon, 11 Dec 2017 11:10:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/ulster-bank-signs-on-with-new-service-for-deaf-customers/https://www.newslocker.com/en-uk/profession/call-centre/energy-firms-pay-millions-in-compensation-for-failings/Mon, 11 Dec 2017 11:02:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/energy-firms-pay-millions-in-compensation-for-failings/https://www.newslocker.com/en-uk/profession/call-centre/sabio-recruits-former-atos-uk-amp-ireland-coo-to-new-group-coo-post/Fri, 08 Dec 2017 09:42:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/sabio-recruits-former-atos-uk-amp-ireland-coo-to-new-group-coo-post/https://www.newslocker.com/en-uk/profession/call-centre/virtual-hold-technologys-partnership-with-videlica-helps-businesses-eliminate-hold-time/Fri, 08 Dec 2017 09:31:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/virtual-hold-technologys-partnership-with-videlica-helps-businesses-eliminate-hold-time/https://www.newslocker.com/en-uk/profession/call-centre/action-fraud-launches-247-helpline-to-combat-cyber-attacks/Fri, 08 Dec 2017 09:27:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/action-fraud-launches-247-helpline-to-combat-cyber-attacks/https://www.newslocker.com/en-uk/profession/call-centre/thrive-homes-app-delivers-1st-touch-self-service-to-transform-customer-engagement/Fri, 08 Dec 2017 09:19:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/thrive-homes-app-delivers-1st-touch-self-service-to-transform-customer-engagement/https://www.newslocker.com/en-uk/profession/call-centre/incom-cns-supports-children-in-need-2017/Tue, 05 Dec 2017 12:58:39 +0100https://www.newslocker.com/en-uk/profession/call-centre/incom-cns-supports-children-in-need-2017/https://www.newslocker.com/en-uk/profession/call-centre/great-improvement-in-time-taken-to-answer-999-calls/Tue, 05 Dec 2017 12:58:39 +0100https://www.newslocker.com/en-uk/profession/call-centre/great-improvement-in-time-taken-to-answer-999-calls/https://www.newslocker.com/en-uk/profession/call-centre/nexus-communications-rebrands-to-elitetelecom/Tue, 05 Dec 2017 08:38:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/nexus-communications-rebrands-to-elitetelecom/https://www.newslocker.com/en-uk/profession/call-centre/colt-achieves-aws-networking-competency-status/Mon, 04 Dec 2017 08:49:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/colt-achieves-aws-networking-competency-status/https://www.newslocker.com/en-uk/profession/call-centre/boldon-contact-centre-creates-56-jobs-after-winning-new-energy-work/Fri, 01 Dec 2017 09:41:14 +0100https://www.newslocker.com/en-uk/profession/call-centre/boldon-contact-centre-creates-56-jobs-after-winning-new-energy-work/https://www.newslocker.com/en-uk/profession/call-centre/british-airways-introduces-mandarin-speaking-customer-service-staff-at-heathrow-t5/Thu, 30 Nov 2017 10:54:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/british-airways-introduces-mandarin-speaking-customer-service-staff-at-heathrow-t5/https://www.newslocker.com/en-uk/profession/call-centre/uk-customer-experience-falls-to-record-low/Thu, 30 Nov 2017 10:27:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/uk-customer-experience-falls-to-record-low/https://www.newslocker.com/en-uk/profession/call-centre/glorys-tellerinfinity-assisted-service-solution-achieves-certification-with-kals-k3a-software-application-environment/Thu, 30 Nov 2017 10:23:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/glorys-tellerinfinity-assisted-service-solution-achieves-certification-with-kals-k3a-software-application-environment/https://www.newslocker.com/en-uk/profession/call-centre/christmas-recruits-join-ascensos-call-centre-on-the-isle-of-wight/Thu, 30 Nov 2017 10:03:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/christmas-recruits-join-ascensos-call-centre-on-the-isle-of-wight/https://www.newslocker.com/en-uk/profession/call-centre/rise-in-helpline-calls-from-children-with-disabilities-may-be-tip-of-iceberg/Tue, 28 Nov 2017 08:15:45 +0100https://www.newslocker.com/en-uk/profession/call-centre/rise-in-helpline-calls-from-children-with-disabilities-may-be-tip-of-iceberg/https://www.newslocker.com/en-uk/profession/call-centre/pay-phone-staff-fair-wage/Mon, 27 Nov 2017 11:39:12 +0100https://www.newslocker.com/en-uk/profession/call-centre/pay-phone-staff-fair-wage/https://www.newslocker.com/en-uk/profession/call-centre/complex-customer-problems-and-lack-of-support-challenge-contact-centre-employees/Mon, 27 Nov 2017 11:39:12 +0100https://www.newslocker.com/en-uk/profession/call-centre/complex-customer-problems-and-lack-of-support-challenge-contact-centre-employees/https://www.newslocker.com/en-uk/profession/call-centre/colt-bolsters-challenger-culture-with-key-appointment-of-mary-alexander-as-evp-of-hr/Mon, 27 Nov 2017 11:39:12 +0100https://www.newslocker.com/en-uk/profession/call-centre/colt-bolsters-challenger-culture-with-key-appointment-of-mary-alexander-as-evp-of-hr/https://www.newslocker.com/en-uk/profession/call-centre/bid-to-reduce-waiting-times-at-west-dunbartonshire-council-contact-centre/Mon, 27 Nov 2017 11:39:12 +0100https://www.newslocker.com/en-uk/profession/call-centre/bid-to-reduce-waiting-times-at-west-dunbartonshire-council-contact-centre/https://www.newslocker.com/en-uk/profession/call-centre/cygnet-health-care-selects-olive-to-deliver-managed-cloud-and-enterprise-mobility-communications/Fri, 24 Nov 2017 13:00:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/cygnet-health-care-selects-olive-to-deliver-managed-cloud-and-enterprise-mobility-communications/https://www.newslocker.com/en-uk/profession/call-centre/dan-and-linda-kiely-honoured-with-outstanding-achievement-in-business-award/Thu, 23 Nov 2017 07:14:40 +0100https://www.newslocker.com/en-uk/profession/call-centre/dan-and-linda-kiely-honoured-with-outstanding-achievement-in-business-award/https://www.newslocker.com/en-uk/profession/call-centre/echo-u-bolsters-senior-team-to-drive-expansion/Wed, 22 Nov 2017 11:00:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/echo-u-bolsters-senior-team-to-drive-expansion/https://www.newslocker.com/en-uk/profession/call-centre/creative-virtual-named-best-customer-service-solutions-provider-in-the-greater-london-enterprise-awards-2017/Wed, 22 Nov 2017 10:48:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/creative-virtual-named-best-customer-service-solutions-provider-in-the-greater-london-enterprise-awards-2017/https://www.newslocker.com/en-uk/profession/call-centre/councils-controversial-service-birmingham-it-company-scrapped/Tue, 21 Nov 2017 08:06:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/councils-controversial-service-birmingham-it-company-scrapped/https://www.newslocker.com/en-uk/profession/call-centre/protest-held-at-lincoln-bt-call-centre-over-pay/Tue, 21 Nov 2017 08:03:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/protest-held-at-lincoln-bt-call-centre-over-pay/https://www.newslocker.com/en-uk/profession/call-centre/gmb-union-calls-on-government-to-block-plan-for-npower-to-merge-with-sse/Tue, 21 Nov 2017 07:53:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/gmb-union-calls-on-government-to-block-plan-for-npower-to-merge-with-sse/https://www.newslocker.com/en-uk/profession/call-centre/zevas-communications-announces-50-new-jobs-for-cork/Tue, 21 Nov 2017 07:51:00 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+0100https://www.newslocker.com/en-uk/profession/call-centre/conduent-call-centre-backs-campaign-to-spread-christmas-cheer/https://www.newslocker.com/en-uk/profession/call-centre/birmingham-city-council-puts-knowledge-at-the-heart-of-customer-service-with-eptica/Fri, 17 Nov 2017 09:56:32 +0100https://www.newslocker.com/en-uk/profession/call-centre/birmingham-city-council-puts-knowledge-at-the-heart-of-customer-service-with-eptica/https://www.newslocker.com/en-uk/profession/call-centre/130-jobs-at-risk-as-kcom-to-close-prospect-house-call-centre-in-hull-city-centre/Fri, 17 Nov 2017 09:56:32 +0100https://www.newslocker.com/en-uk/profession/call-centre/130-jobs-at-risk-as-kcom-to-close-prospect-house-call-centre-in-hull-city-centre/https://www.newslocker.com/en-uk/profession/call-centre/telefonix-voice-amp-data-brings-spatial-audio-experience-to-uk-boardrooms/Fri, 17 Nov 2017 07:58:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/telefonix-voice-amp-data-brings-spatial-audio-experience-to-uk-boardrooms/https://www.newslocker.com/en-uk/profession/call-centre/virgin-money-extends-relationship-with-confirmit/Tue, 14 Nov 2017 08:57:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/virgin-money-extends-relationship-with-confirmit/https://www.newslocker.com/en-uk/profession/call-centre/one-in-five-calling-non-emergency-police-hotline-in-wiltshire-give-up-after-being-placed-in-a-queue/Mon, 13 Nov 2017 09:28:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/one-in-five-calling-non-emergency-police-hotline-in-wiltshire-give-up-after-being-placed-in-a-queue/ BTC-Echo
In der heutigen globalisierten dynamischen Welt begannen immer mehr Unternehmen Dienstleistungen von Outsourcing-Unternehmen zu nutzen, um ihre operativen Bedürfnisse zeit- und kostengünstig zu erfüllen. Wenn Ihr Unternehmen ...and more »]]>https://www.newslocker.com/en-uk/profession/call-centre/jobsuche-marketing-callcentre-kundendienst-btc-echo/Fri, 10 Nov 2017 16:17:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/jobsuche-marketing-callcentre-kundendienst-btc-echo/https://www.newslocker.com/en-uk/profession/call-centre/kcom-to-verify-2018-sip-product-line-with-tekvizion-automation-bab/Fri, 10 Nov 2017 09:27:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/kcom-to-verify-2018-sip-product-line-with-tekvizion-automation-bab/https://www.newslocker.com/en-uk/profession/call-centre/homeserve-makes-nottingham-a-key-hub-after-major-office-move/Fri, 10 Nov 2017 08:34:00 +0100https://www.newslocker.com/en-uk/profession/call-centre/homeserve-makes-nottingham-a-key-hub-after-major-office-move/https://www.newslocker.com/en-uk/profession/call-centre/qvc-uk-wins-again-at-top-50-companies-for-customer-service-awards/Fri, 10 Nov 2017 08:30:00 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+0200https://www.newslocker.com/en-uk/profession/call-centre/new-111-service-bigger-and-better-than-predecessor/https://www.newslocker.com/en-uk/profession/call-centre/dunelms-announce-30-new-jobs-at-customer-service-centre-in-radcliffe/Tue, 03 Oct 2017 09:38:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/dunelms-announce-30-new-jobs-at-customer-service-centre-in-radcliffe/https://www.newslocker.com/en-uk/profession/call-centre/155-christmas-jobs-in-newcastle-up-for-grabs-as-echo-u-prepares-for-festive-rush/Tue, 03 Oct 2017 09:27:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/155-christmas-jobs-in-newcastle-up-for-grabs-as-echo-u-prepares-for-festive-rush/https://www.newslocker.com/en-uk/profession/call-centre/core-contact-chooses-noble-enterprise-cloud-solution/Tue, 03 Oct 2017 09:23:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/core-contact-chooses-noble-enterprise-cloud-solution/https://www.newslocker.com/en-uk/profession/call-centre/vitality-investigate-crawley-residents-complaints-of-nuisance-calls/Mon, 02 Oct 2017 13:33:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/vitality-investigate-crawley-residents-complaints-of-nuisance-calls/https://www.newslocker.com/en-uk/profession/call-centre/ceo-celebration-marks-10-year-anniversary/Mon, 02 Oct 2017 12:25:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/ceo-celebration-marks-10-year-anniversary/https://www.newslocker.com/en-uk/profession/call-centre/bt-says-sorry-after-topping-ofcoms-broadband-complaints-league/Mon, 02 Oct 2017 11:56:00 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2017 07:32:06 +0200https://www.newslocker.com/en-uk/profession/call-centre/hundreds-of-new-exeter-jobs-announced/https://www.newslocker.com/en-uk/profession/call-centre/grandstream-and-corptel-announce-partnership-in-the-uk/Mon, 25 Sep 2017 07:32:06 +0200https://www.newslocker.com/en-uk/profession/call-centre/grandstream-and-corptel-announce-partnership-in-the-uk/https://www.newslocker.com/en-uk/profession/call-centre/colt-accelerates-transformation-with-appointment-of-rajiv-datta-as-chief-operating-officer/Mon, 25 Sep 2017 07:32:06 +0200https://www.newslocker.com/en-uk/profession/call-centre/colt-accelerates-transformation-with-appointment-of-rajiv-datta-as-chief-operating-officer/https://www.newslocker.com/en-uk/profession/call-centre/photos-from-transforming-the-customer-experience-with-a-cloud-contact-centre/Fri, 22 Sep 2017 13:58:00 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2017 03:54:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/croisieurope-to-triple-uk-sales-team-and-boost-agent-bookings/https://www.newslocker.com/en-uk/profession/call-centre/jabra-extends-market-leading-evolve-range-with-uc-enabled-wireless-earbuds/Thu, 21 Sep 2017 16:42:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/jabra-extends-market-leading-evolve-range-with-uc-enabled-wireless-earbuds/https://www.newslocker.com/en-uk/profession/call-centre/newvoicemedia-showcases-useful-innovation-for-more-successful-conversations/Thu, 21 Sep 2017 15:15:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/newvoicemedia-showcases-useful-innovation-for-more-successful-conversations/https://www.newslocker.com/en-uk/profession/call-centre/costs-down-and-customer-satisfaction-up-at-sedgemoor-district-council/Thu, 21 Sep 2017 15:00:00 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+0200https://www.newslocker.com/en-uk/profession/call-centre/zendesk-presents-cx-oktoberfest-council/https://www.newslocker.com/en-uk/profession/call-centre/think-ai-for-public-sector-2017/Tue, 19 Sep 2017 13:18:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/think-ai-for-public-sector-2017/https://www.newslocker.com/en-uk/profession/call-centre/thought-leadership-paper-the-untapped-benefits-of-proactive-customer-communication/Tue, 19 Sep 2017 11:15:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/thought-leadership-paper-the-untapped-benefits-of-proactive-customer-communication/https://www.newslocker.com/en-uk/profession/call-centre/we-may-all-be-different-but-we-are-all-irrational/Tue, 19 Sep 2017 11:02:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/we-may-all-be-different-but-we-are-all-irrational/https://www.newslocker.com/en-uk/profession/call-centre/ingeus-improves-productivity-thanks-to-wests-cloud-technology/Tue, 19 Sep 2017 10:52:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/ingeus-improves-productivity-thanks-to-wests-cloud-technology/https://www.newslocker.com/en-uk/profession/call-centre/ingeus-improves-productivity-by-70-thanks-to-wests-cloud-technology/Tue, 19 Sep 2017 10:52:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/ingeus-improves-productivity-by-70-thanks-to-wests-cloud-technology/https://www.newslocker.com/en-uk/profession/call-centre/whitepaper-broadening-customer-access-with-the-latest-intelligent-virtual-assistant-technologies/Tue, 19 Sep 2017 09:00:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/whitepaper-broadening-customer-access-with-the-latest-intelligent-virtual-assistant-technologies/https://www.newslocker.com/en-uk/profession/call-centre/white-paper-broadening-customer-access-with-the-latest-intelligent-virtual-assistant-technologies/Tue, 19 Sep 2017 09:00:00 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+0200https://www.newslocker.com/en-uk/profession/call-centre/6-rules-for-mastering-the-art-of-conversation/https://www.newslocker.com/en-uk/profession/call-centre/liquid-voice-appoints-brand-new-channel-managers/Mon, 18 Sep 2017 10:59:30 +0200https://www.newslocker.com/en-uk/profession/call-centre/liquid-voice-appoints-brand-new-channel-managers/https://www.newslocker.com/en-uk/profession/call-centre/job-cuts-at-former-south-shields-firm-utilitywise/Mon, 18 Sep 2017 10:59:30 +0200https://www.newslocker.com/en-uk/profession/call-centre/job-cuts-at-former-south-shields-firm-utilitywise/https://www.newslocker.com/en-uk/profession/call-centre/will-contact-centres-become-a-thing-of-the-past/Mon, 18 Sep 2017 09:00:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/will-contact-centres-become-a-thing-of-the-past/https://www.newslocker.com/en-uk/profession/call-centre/five-ways-to-deal-effectively-with-staff-sickness-in-a-call-centre/Mon, 18 Sep 2017 09:00:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/five-ways-to-deal-effectively-with-staff-sickness-in-a-call-centre/https://www.newslocker.com/en-uk/profession/call-centre/aylesbury-vale-district-council-works-with-digitalgenius-to-boost-customer-service/Fri, 15 Sep 2017 15:28:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/aylesbury-vale-district-council-works-with-digitalgenius-to-boost-customer-service/https://www.newslocker.com/en-uk/profession/call-centre/can-poor-customer-service-cause-the-demise-of-an-entire-industry/Fri, 15 Sep 2017 15:08:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/can-poor-customer-service-cause-the-demise-of-an-entire-industry/https://www.newslocker.com/en-uk/profession/call-centre/bringing-multilingual-language-support-to-helpdesks/Fri, 15 Sep 2017 14:16:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/bringing-multilingual-language-support-to-helpdesks/https://www.newslocker.com/en-uk/profession/call-centre/communication-resellers-and-distributors-showcase-contact-centre-solutions-success-at-cx17/Fri, 15 Sep 2017 11:30:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/communication-resellers-and-distributors-showcase-contact-centre-solutions-success-at-cx17/https://www.newslocker.com/en-uk/profession/call-centre/the-future-is-conversational/Fri, 15 Sep 2017 11:15:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/the-future-is-conversational/https://www.newslocker.com/en-uk/profession/call-centre/introducing-cloudfest-london-2017/Fri, 15 Sep 2017 11:00:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/introducing-cloudfest-london-2017/https://www.newslocker.com/en-uk/profession/call-centre/nice-incontact-announces-the-release-of-cxone/Fri, 15 Sep 2017 10:45:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/nice-incontact-announces-the-release-of-cxone/https://www.newslocker.com/en-uk/profession/call-centre/why-chatbots-wont-necessarily-replace-humans/Fri, 15 Sep 2017 10:28:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/why-chatbots-wont-necessarily-replace-humans/https://www.newslocker.com/en-uk/profession/call-centre/puzzel-appoint-petr-bocek-to-support-european-growth-plans/Fri, 15 Sep 2017 10:18:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/puzzel-appoint-petr-bocek-to-support-european-growth-plans/https://www.newslocker.com/en-uk/profession/call-centre/webinar-increasing-the-take-up-of-self-service/Fri, 15 Sep 2017 10:00:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/webinar-increasing-the-take-up-of-self-service/https://www.newslocker.com/en-uk/profession/call-centre/analysts-to-debate-the-future-of-customer-experience-at-cx17/Fri, 15 Sep 2017 09:00:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/analysts-to-debate-the-future-of-customer-experience-at-cx17/https://www.newslocker.com/en-uk/profession/call-centre/infosys-acquires-brilliant-basics-digital-innovation-customer-experience-studio/Thu, 14 Sep 2017 14:00:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/infosys-acquires-brilliant-basics-digital-innovation-customer-experience-studio/https://www.newslocker.com/en-uk/profession/call-centre/four-things-successful-sales-teams-have-in-common-with-top-sports-teams/Thu, 14 Sep 2017 13:00:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/four-things-successful-sales-teams-have-in-common-with-top-sports-teams/https://www.newslocker.com/en-uk/profession/call-centre/c-suite-facing-challenges-in-fulfilling-customer-engagement-strategies/Thu, 14 Sep 2017 12:45:00 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+0200https://www.newslocker.com/en-uk/profession/call-centre/what-should-a-great-workforce-management-solution-deliver/https://www.newslocker.com/en-uk/profession/call-centre/the-seven-elements-of-exceptional-customer-service/Mon, 11 Sep 2017 16:53:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/the-seven-elements-of-exceptional-customer-service/https://www.newslocker.com/en-uk/profession/call-centre/fraser-health-authority-modernises-its-contact-centre-operations/Mon, 11 Sep 2017 16:53:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/fraser-health-authority-modernises-its-contact-centre-operations/https://www.newslocker.com/en-uk/profession/call-centre/fraser-health-authority-modernise-its-contact-centre-operations/Mon, 11 Sep 2017 16:53:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/fraser-health-authority-modernise-its-contact-centre-operations/https://www.newslocker.com/en-uk/profession/call-centre/callminer-partnership-nominated-for-award-at-the-2017-ecccsas/Mon, 11 Sep 2017 16:51:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/callminer-partnership-nominated-for-award-at-the-2017-ecccsas/https://www.newslocker.com/en-uk/profession/call-centre/9-best-practices-to-develop-call-quality-monitoring/Mon, 11 Sep 2017 14:16:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/9-best-practices-to-develop-call-quality-monitoring/https://www.newslocker.com/en-uk/profession/call-centre/indian-call-centre-scammers-are-targeting-bt-customers/Mon, 11 Sep 2017 09:08:38 +0200https://www.newslocker.com/en-uk/profession/call-centre/indian-call-centre-scammers-are-targeting-bt-customers/https://www.newslocker.com/en-uk/profession/call-centre/contact-centre-planning-whos-job-is-it-anyway/Fri, 08 Sep 2017 12:28:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/contact-centre-planning-whos-job-is-it-anyway/https://www.newslocker.com/en-uk/profession/call-centre/solar-communications-acquires-welsh-firm-twl-limited/Fri, 08 Sep 2017 11:47:35 +0200https://www.newslocker.com/en-uk/profession/call-centre/solar-communications-acquires-welsh-firm-twl-limited/https://www.newslocker.com/en-uk/profession/call-centre/nice-selected-as-pre-approved-public-sector-supplier-in-uk/Fri, 08 Sep 2017 11:47:35 +0200https://www.newslocker.com/en-uk/profession/call-centre/nice-selected-as-pre-approved-public-sector-supplier-in-uk/https://www.newslocker.com/en-uk/profession/call-centre/national-telephone-helpline-launched-for-abused-football-referees/Fri, 08 Sep 2017 11:47:35 +0200https://www.newslocker.com/en-uk/profession/call-centre/national-telephone-helpline-launched-for-abused-football-referees/https://www.newslocker.com/en-uk/profession/call-centre/bt-selects-nice-software-to-transform-its-contact-centre-operations/Fri, 08 Sep 2017 11:35:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/bt-selects-nice-software-to-transform-its-contact-centre-operations/https://www.newslocker.com/en-uk/profession/call-centre/workforce-management-wfm-and-employee-engagement-is-a-no-brainer-3-key-areas-to-consider/Fri, 08 Sep 2017 09:00:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/workforce-management-wfm-and-employee-engagement-is-a-no-brainer-3-key-areas-to-consider/https://www.newslocker.com/en-uk/profession/call-centre/celebrate-diversity-creativity-and-community-in-the-customer-experience/Thu, 07 Sep 2017 13:53:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/celebrate-diversity-creativity-and-community-in-the-customer-experience/https://www.newslocker.com/en-uk/profession/call-centre/20-contact-centre-leaders-reveal-their-most-significant-quality-problem/Thu, 07 Sep 2017 13:43:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/20-contact-centre-leaders-reveal-their-most-significant-quality-problem/https://www.newslocker.com/en-uk/profession/call-centre/manager-named-for-peterborough-customer-service-centre/Thu, 07 Sep 2017 13:06:45 +0200https://www.newslocker.com/en-uk/profession/call-centre/manager-named-for-peterborough-customer-service-centre/https://www.newslocker.com/en-uk/profession/call-centre/businesses-are-failing-to-keep-up-with-customer-expectations/Thu, 07 Sep 2017 12:52:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/businesses-are-failing-to-keep-up-with-customer-expectations/https://www.newslocker.com/en-uk/profession/call-centre/cx17-enghouse-interactive-introduce-the-customer-experience-event/Thu, 07 Sep 2017 12:20:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/cx17-enghouse-interactive-introduce-the-customer-experience-event/https://www.newslocker.com/en-uk/profession/call-centre/beware-dont-make-these-mistakes-when-measuring-success/Thu, 07 Sep 2017 11:24:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/beware-dont-make-these-mistakes-when-measuring-success/https://www.newslocker.com/en-uk/profession/call-centre/nice-helps-european-public-sector-agency-to-improve-its-service-operations/Wed, 06 Sep 2017 19:17:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/nice-helps-european-public-sector-agency-to-improve-its-service-operations/https://www.newslocker.com/en-uk/profession/call-centre/free-event-transforming-the-customer-experience-with-a-cloud-contact-centre/Wed, 06 Sep 2017 14:32:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/free-event-transforming-the-customer-experience-with-a-cloud-contact-centre/https://www.newslocker.com/en-uk/profession/call-centre/nice-selected-as-pre-approved-public-sector-supplier-in-the-uk/Wed, 06 Sep 2017 13:11:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/nice-selected-as-pre-approved-public-sector-supplier-in-the-uk/https://www.newslocker.com/en-uk/profession/call-centre/callminer-appoint-dan-lawrence-to-strengthen-its-sales-team/Wed, 06 Sep 2017 13:10:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/callminer-appoint-dan-lawrence-to-strengthen-its-sales-team/https://www.newslocker.com/en-uk/profession/call-centre/exceed-the-expectations-of-connected-customers/Wed, 06 Sep 2017 13:09:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/exceed-the-expectations-of-connected-customers/https://www.newslocker.com/en-uk/profession/call-centre/who-owns-the-customer-experience-in-your-organisation/Wed, 06 Sep 2017 13:08:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/who-owns-the-customer-experience-in-your-organisation/https://www.newslocker.com/en-uk/profession/call-centre/webinar-7-ideas-to-improve-your-quality-management/Wed, 06 Sep 2017 11:26:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/webinar-7-ideas-to-improve-your-quality-management/https://www.newslocker.com/en-uk/profession/call-centre/how-do-i-calculate-schedule-adherence/Wed, 06 Sep 2017 10:54:00 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+0200https://www.newslocker.com/en-uk/profession/call-centre/defining-the-operational-call-centre-quality-assurance-framework/ Uitkeringsgerechtigden aan de slag als callcentre-medewerker
Nieuws.nl
Dankzij het traject KANS! gaan 26 voormalig uitkeringsgerechtigden aan de slag als Klantcontact Medewerker in een callcenter. Ze kregen maandag het certificaat Klantenservice Federatie Nederland uitgereikt van KANS!. uit handen van wethouder Roeland ...
Uitkeringsgerechtigden aan de slag in callcenterGroninger Gezinsbodeall 2 news articles »]]>https://www.newslocker.com/en-uk/profession/call-centre/uitkeringsgerechtigden-aan-de-slag-als-callcentre-medewerker-nieuwsnl/Tue, 05 Sep 2017 15:19:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/uitkeringsgerechtigden-aan-de-slag-als-callcentre-medewerker-nieuwsnl/https://www.newslocker.com/en-uk/profession/call-centre/massive-liverpool-dock-plan-could-create-1500-new-jobs-and-an-ice-rink/Tue, 05 Sep 2017 12:07:28 +0200https://www.newslocker.com/en-uk/profession/call-centre/massive-liverpool-dock-plan-could-create-1500-new-jobs-and-an-ice-rink/ Uitkeringsgerechtigden aan de slag in callcenter
Groninger Gezinsbode
GRONINGEN – 26 voormalig uitkeringsgerechtigden uit de gemeente Groningen gaan in een callcenter aan de slag als medewerker klantcontact. De 26 kregen maandag uit handen van wethouder Roeland van der Schaaf en gedeputeerde Eelco Eikenaar ...and more »]]>https://www.newslocker.com/en-uk/profession/call-centre/uitkeringsgerechtigden-aan-de-slag-in-callcenter-groninger-gezinsbode/Tue, 05 Sep 2017 09:42:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/uitkeringsgerechtigden-aan-de-slag-in-callcenter-groninger-gezinsbode/https://www.newslocker.com/en-uk/profession/call-centre/5-signs-you-need-to-start-considering-a-workforce-management-solution/Tue, 05 Sep 2017 09:00:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/5-signs-you-need-to-start-considering-a-workforce-management-solution/https://www.newslocker.com/en-uk/profession/call-centre/new-help-desk-launched-for-midlands-manufacturers/Mon, 04 Sep 2017 14:00:00 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+0200https://www.newslocker.com/en-uk/profession/call-centre/white-paper-the-2017-guide-to-improving-your-contact-centre-net-promoter-score/https://www.newslocker.com/en-uk/profession/call-centre/white-paper-how-to-handle-social-customer-service-at-scale/Mon, 04 Sep 2017 09:00:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/white-paper-how-to-handle-social-customer-service-at-scale/https://www.newslocker.com/en-uk/profession/call-centre/using-customer-intelligence-technology-to-shape-the-customer-journey/Fri, 01 Sep 2017 12:33:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/using-customer-intelligence-technology-to-shape-the-customer-journey/https://www.newslocker.com/en-uk/profession/call-centre/are-you-ready-for-the-connected-customer/Fri, 01 Sep 2017 12:31:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/are-you-ready-for-the-connected-customer/https://www.newslocker.com/en-uk/profession/call-centre/interactions-south-africa-2017-focusing-on-reinventing-customer-service/Fri, 01 Sep 2017 12:28:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/interactions-south-africa-2017-focusing-on-reinventing-customer-service/https://www.newslocker.com/en-uk/profession/call-centre/how-you-can-reduce-call-handling-times-without-compromising-on-service/Fri, 01 Sep 2017 09:00:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/how-you-can-reduce-call-handling-times-without-compromising-on-service/https://www.newslocker.com/en-uk/profession/call-centre/what-is-omnichannel-customer-engagement/Thu, 31 Aug 2017 17:22:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/what-is-omnichannel-customer-engagement/https://www.newslocker.com/en-uk/profession/call-centre/remarkable-what-invisible-influence-controls-your-behaviour/Thu, 31 Aug 2017 17:22:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/remarkable-what-invisible-influence-controls-your-behaviour/https://www.newslocker.com/en-uk/profession/call-centre/long-live-the-disruptors-long-live-the-disrupted/Thu, 31 Aug 2017 17:22:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/long-live-the-disruptors-long-live-the-disrupted/https://www.newslocker.com/en-uk/profession/call-centre/evolving-a-strategic-call-centre-quality-assurance-framework/Thu, 31 Aug 2017 17:22:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/evolving-a-strategic-call-centre-quality-assurance-framework/https://www.newslocker.com/en-uk/profession/call-centre/web-rtc-product-set-to-change-shape-of-uk-voice-communications/Thu, 31 Aug 2017 11:48:33 +0200https://www.newslocker.com/en-uk/profession/call-centre/web-rtc-product-set-to-change-shape-of-uk-voice-communications/https://www.newslocker.com/en-uk/profession/call-centre/upgrade-for-royal-boroughs-phone-answering-service/Thu, 31 Aug 2017 11:48:33 +0200https://www.newslocker.com/en-uk/profession/call-centre/upgrade-for-royal-boroughs-phone-answering-service/https://www.newslocker.com/en-uk/profession/call-centre/uks-trans-mental-health-helpline-rolled-out-nationwide/Thu, 31 Aug 2017 11:48:33 +0200https://www.newslocker.com/en-uk/profession/call-centre/uks-trans-mental-health-helpline-rolled-out-nationwide/https://www.newslocker.com/en-uk/profession/call-centre/hse-set-up-helpline-for-people-affected-by-recent-flooding-in-inishowen/Thu, 31 Aug 2017 11:48:33 +0200https://www.newslocker.com/en-uk/profession/call-centre/hse-set-up-helpline-for-people-affected-by-recent-flooding-in-inishowen/https://www.newslocker.com/en-uk/profession/call-centre/why-a-nice-lunch-beats-facebook-and-linkedin-every-time/Wed, 30 Aug 2017 14:11:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/why-a-nice-lunch-beats-facebook-and-linkedin-every-time/https://www.newslocker.com/en-uk/profession/call-centre/10-trends-changing-customer-expectations/Wed, 30 Aug 2017 14:05:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/10-trends-changing-customer-expectations/https://www.newslocker.com/en-uk/profession/call-centre/why-do-different-advisors-have-such-a-wide-variance-in-average-handling-time/Wed, 30 Aug 2017 11:17:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/why-do-different-advisors-have-such-a-wide-variance-in-average-handling-time/https://www.newslocker.com/en-uk/profession/call-centre/whats-inspiring-your-customer-engagement-strategy/Tue, 29 Aug 2017 15:57:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/whats-inspiring-your-customer-engagement-strategy/https://www.newslocker.com/en-uk/profession/call-centre/what-the-solar-eclipse-and-the-customer-experience-have-in-common/Tue, 29 Aug 2017 15:53:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/what-the-solar-eclipse-and-the-customer-experience-have-in-common/https://www.newslocker.com/en-uk/profession/call-centre/motivational-games-for-call-centres/Tue, 29 Aug 2017 11:30:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/motivational-games-for-call-centres/https://www.newslocker.com/en-uk/profession/call-centre/datasheet-how-to-improve-the-agent-experience/Tue, 29 Aug 2017 11:15:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/datasheet-how-to-improve-the-agent-experience/https://www.newslocker.com/en-uk/profession/call-centre/what-you-can-do-to-increase-advisor-satisfaction/Tue, 29 Aug 2017 09:00:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/what-you-can-do-to-increase-advisor-satisfaction/https://www.newslocker.com/en-uk/profession/call-centre/insurer-transforms-customer-services-through-cloud-based-contact-centre/Tue, 29 Aug 2017 09:00:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/insurer-transforms-customer-services-through-cloud-based-contact-centre/https://www.newslocker.com/en-uk/profession/call-centre/gdpr-not-a-scary-regulation-but-an-opportunity-for-customer-services/Tue, 29 Aug 2017 09:00:00 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+0200https://www.newslocker.com/en-uk/profession/call-centre/10-top-tips-for-delivering-a-branded-customer-experience/https://www.newslocker.com/en-uk/profession/call-centre/pay-attention-dont-just-go-through-the-motions/Thu, 24 Aug 2017 16:05:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/pay-attention-dont-just-go-through-the-motions/https://www.newslocker.com/en-uk/profession/call-centre/inspire-and-connect-customer-engagement-transformation/Thu, 24 Aug 2017 16:05:00 +0200https://www.newslocker.com/en-uk/profession/call-centre/inspire-and-connect-customer-engagement-transformation/https://www.newslocker.com/en-uk/profession/call-centre/benefit-management-solutions-strengthens-its-voice-of-the-customer-initiative/Thu, 24 Aug 2017 16:05:00 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