• What the Supreme Court ruling on arbitration means for #MeToo

    The 2012 case of Ellen Pao versus Kleiner Perkins Caufield & Byers was a turning point in the tech industry. It opened the floodgates for more recent revelations about sexism, harassment, and assault in tech, such as those from Susan Fowler Rigetti.The technicality that brought Pao’s case to mainstream attention revolved around private companies’ use of forced arbitration clauses in employment contracts. A judge ruled that the venture capital firm couldn’t force Pao into b
  • What companies really want when hiring a CIO

    What are companies looking for when hiring a CIO? The answer varies depending on the organization and industry, but companies tend to look for certain common skills and experience when hiring for the role — at least according to CIO job postings.Indeed.com analyzed jobs postings for chief information officers between April 2017 and March 2018 and found 10 sought-after skills in almost every posting. This mix of hard and soft skills provides a good guideline for aspiring IT executives as t
  • CRM and GDPR: 8 points you may have missed

    We’ve all been hit with endless offers of GDPR webinars and product pitches, so I’m not going to repeat the stuff you can find there. But there are some big-picture points you might not have picked up yet, and they’re worth summarizing here.To read this article in full, please click here(Insider Story)
  • BrandPost: SharePoint: Key Benefits and Migration Tips

    Your staff works remotely, moves from one client location to another, and uses various devices to get work done. To ensure that your staff can access the necessary content when and where they need it the most, many organizations adopt a Cloud-based content management solution, like SharePoint. When using SharePoint, the content your staff needs can be accessed via any device, from anywhere, with no restrictions (as long as they have a Wi-Fi connection and the authority to access the content).
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  • IDG Contributor Network: 4 lessons for CIOs of the future

    Chief information officers face a bewildering array of technologies and sometimes-competing demands coming at them at what may seem to be light speed.The stakes are high. CIOs are charged with evaluating and implementing a buzzword-laden list of technologies—artificial intelligence, machine learning, blockchain—at a time when virtually every company feels the need to modernize its processes or die trying. Ok, that may be overstating the case, but not by much, in a world where incumb
  • IDG Contributor Network: We can rebuild vacations – we have the technology

    There was a time when the physical transportation of information was the limit for the speed of business. A message between companies had to leave a worker's desk, go through their company's mail room, the post office, another post office, the recipient's mailroom, and may even be filtered by a secretary before it reached the intended recipient. In those days, when you went on vacation, you could give your colleagues a phone number for your hotel if you wanted to, but other than that, they coul
  • IDG Contributor Network: Creating an organization with service excellence as its foundation

    In "Service excellence in service management," I wrote about why service excellence matters and provided some first steps you can take towards it. Because of all the positive reactions and follow-up questions I received after presenting about this topic at the HDI conference in Las Vegas in April, a follow-up piece with some further steps makes sense.Creating a positive culture in a service management environment is an extremely important part of the path to provide service excellence to users.
  • IDG Contributor Network: From federated identity to consolidated identity: a look at the past, present and future

    Today, it is common to use your Google, LinkedIn, or Facebook identity to log into a website. However, in the first generation of the commercial Internet, this was not the standard experience. Virtually every internet service required users to create an account with a username and password. For services that were only used occasionally, having to create this account and remember all the associated passwords often created friction for new users.The invention of federated identity for the consume
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  • IDG Contributor Network: China and the West are converging on consumer data protection policy

    The escalating economic and political tensions between China and the U.S have obscured a surprising and largely unrecognized area of convergence.  China is moving toward the West on consumer data protection policy.A recent op ed piece in FT summed up the prevalent, but mistaken, idea that “privacy simply isn’t an issue in China.” Baidu’s Robin Li also reflected this erroneous view with his recent comment that “the Chinese people are more open or less sensitive
  • IDG Contributor Network: Does your startup really need a CMO?

    Hiring the right people for your startup is necessary to bring your dream to life. But hiring at the right time is equally important. Do you need a CMO now? Or is that overkill - both budget and skills wise. The answer depends on two things - what stage of the product lifecycle you are in and how much marketing expertise your current team has.  Can you handle it?
    Some common reasons startups feel the need to hire a CMO:
    To attract your first round of clients/users
    To create a buzz around y
  • IDG Contributor Network: How to overcome the bottlenecks between data lakes and analytics for customer engagement

    Competing in the business world today is all about knowing your customers. Consumers have come to expect personalized service and a satisfying experience, and anything less from the brands they interact with might cause them to take their business elsewhere.Many organizations in a variety of industries struggle to access the customer data they need to provide personalized and contextual experiences across all touchpoints. Recently, data lakes have been touted as the best way to manage the varie
  • IDG Contributor Network: Foreseeing the future of EdTech

    In this article, I want to talk about artificial intelligence (AI) and how it is transforming the training and education sector. Before we get to that part, let’s quickly take a look at how formal and informal education has evolved side by side throughout history.Evolution of formal and informal education
    Formalized education has existed for thousands of years. Greek philosophers used to deliver lectures and teach their students long before the time of the Romans. It goes back hundreds of
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  • 8 top-paying process and project management skills

    8 top-paying process and project management skillsImage by IDG / Getty ImagesDespite an overall leveling off of tech salaries in 2017, demand for specialized skills remains strong, translating to rising pay for IT pros with cloud, process management, and big data skills, according to the 2018 Dice Tech Salary Survey. In these areas, where skills are outpacing the national average, “salaries for skills where employers have to compete for a limited supply do come with a premium,” says
  • 7 change management certifications to boost your IT career

    Businesses are constantly evolving their use of technology, resulting in almost constant organizational change. But implementing change in any company, large or small, will require skilled professionals who understand the intricacies of change management.Change management is relevant across multiple industries, but it’s particularly important for businesses looking to improve processes, increase efficiency and reduce errors and risk in IT, project management and development.
    [ Get ahead w
  • BrandPost: Managing Private Clouds

    It seems every organization sets its sights on ‘the cloud’. The question is, do they know why? To answer that question, we spoke with Kaushik Balasubramanian, senior director of product development at Rackspace.Kaushik says that businesses are looking to get out of the data-center business and the associated rising costs of managing their own infrastructure. Many of these businesses are looking for someone else to manage their workloads. For most of these customers, the cloud is a c
  • BrandPost: CIO Interview with Amy Tong, Director and CIO of the California Department of Technology

    California recently surpassed the U.K. and now ranks as the fifth largest economy in the world. Managing the people and technology driving that growth is an equally massive challenge. CIO Amy Tong has been leading the charge since June of 2016, and she shared her thoughts on what’s working and where the state is heading.What are some of the unique challenges of being the CIO of such a large “organization?”We use a federated management approach. We recognize and appreciate the
  • IDG Contributor Network: IT training: Why the delivery of eLearning content is just as important as the content Itself

    IT is a highly competitive and fast-changing industry that demands continuous learning to retain and upskill top talent while simultaneously delivering business value. Whether it is IT operations, cloud services, data analytics, software development or DevOps, eLearning has proven to be an effective and efficient way for IT professionals, especially administrators and developers, to regularly enhance their skills.How do you want to learn today?
    eLearning content exists in multiple modalities, g
  • IDG Contributor Network: Seeing the big picture in digital initiatives

    A big picture view is a holistic view that shows an organization’s many related parts that interact to get some things done. A big picture view is critical for you to define a scope that can help translate strategy. It is also needed to eliminate the two bad extremes: “technology-injection” projects and “everything-on-it” projects.Translate strategy
    Strategies are devised to realize an organization’s overall goals. How do strategies do that? In part, they do
  • BrandPost: Applying the Hacker Mindset to Cybersecurity Strategy

    The majority of hackers surveyed in the 2018 “Black Report”claimed they could breach a perimeter and exfiltrate data in less than a day. The results were similar across industries, from telecommunications companies to law firms, federal government, critical infrastructure, and aviation.Cyber defense can seem like a constant game of whack-a-mole, with security teams trying to keep pace with increasingly sophisticated hackers and other cyber criminals. And everyone is at risk, says Je
  • BrandPost: Surviving a Ransomware Attack

    The FBI recently noted a decline in ransomware attacks reported to the agency in 2017, at 1,783 compared to 2,673 the previous year. But don’t necessarily read this as good news. The reality is ransomware, like many other cyber-attack types, goes largely under-reported. A Verizon report, based on its analysis of tens of thousands of real-world security incidents, found that ransomware incidents have doubled over the past year.To read this article in full, please click here
  • IDG Contributor Network: In praise of personalized pricing

    Singer-songwriter Carsie Blanton uses an appealing CD sales pitch in her live performances.  She says, “I believe music is more important than money. But I like money.  So, pay what you wish.  That doesn’t really mean free. If you’re broke, sure the CD is free.  But if you’re wealthy, its $10,000.”The audience laughs, which reveals an interesting fact about personalized pricing.  For most people, it seems intuitively fair.  People who
  • IDG Contributor Network: How would you describe yourself?

    A recent career advice column at The Ladders featured and article by Madeline Mann via Quora, calling out four words that you should never say when being interviewed for a job. The offending words are all generally preceded by “I am [a]…
    IntelligentThis is good advice and the article is worth checking out. There are good reasons to avoid these words, and it should not be that hard to do. If you think about it for a minute, how many legit job
  • How IoT will reinvent supply chain management

    When you call for an Uber, the app shows you a picture of the driver, gives you a description of the car, and includes a map so you can see where your ride is. Plus, you can communicate directly with the driver, in case they need help finding you.To read this article in full, please click here(Insider Story)
  • BrandPost: Maximizing Multi-Cloud Deployments

    Numerous drivers exist as organizations begin embracing multi-cloud deployments, including the ability to avoid vendor lock-in, capitalizing on differing CSP pricing models as well as the ability to align workloads with the unique benefits of competing cloud offerings. And, simply put, developing a strategic approach to multi-cloud is one of the first steps to remaining competitive in today’s digital economy where ongoing innovation has become the new norm. However, there is a notewo
  • BrandPost: Keys to Staying Secure in Multi-Cloud Environment

    The benefits to embracing a multi-cloud infrastructure are quite clear, especially when competing in today’s digital economy. However, without taking the right precautions upfront, embracing a multi-cloud infrastructure to support innovative development and deployment of new offerings can represent big complexities -- complexities that organizations need to address to avoid security pitfalls. And, no business can afford to suffer the consequences of failing to properly protect data access
  • BrandPost: Innovation through multi-cloud automation

    Multi-cloud is becoming the new norm as progressive organizations look for enticing avenues to compete in today’s digital economy. However, without also embracing best-in-class automation management tools, the complexities of manually managing a multi-cloud environment can hamper, rather than facilitate, the innovation organizations covet.  The move towards multi-cloud continues to escalate as increasingly more organizations recognize the best-of-breed approach it inherently ena
  • BrandPost: Cybersecurity 101: Your End-Users are the First Line of Defense

    Phishing is one of the main cybersecurity risks that organizations of any size face, and it’s a major way in which an organization can become compromised. However, many organizations still don’t have a cybersecurity plan despite the growing threats that they are facing every day.Many organizations’ corporate cultures truly lack the security basics of working in this digital age. For example, do your employees know not to click on links that people send to them unless they&rsqu
  • BrandPost: 4 Strategies for CIOs to Accelerate Digital Transformation

    The role of the chief information officer changes as fast as the technology they manage. While once primarily focused on managing IT infrastructure and computer systems, modern CIOs are increasingly tasked with harnessing cloud technology to help their organizations move forward with digital transformation. Because technology impacts nearly every facet of the organization and customer experience, it can be argued that today’s CIO is now one of the most important C-level executives.Yet the
  • BrandPost: Modern Procurement Software: Engaging Users of Every Generation

    Even the world’s most powerful software is wasted if the user experience is unfriendly – or difficult. This is due, in part, to the rapid consumerization of IT, which has led users from baby boomers to Generation Z to demand simple, intuitive, touch-friendly, device-agnostic software for their business applications.So, in this “app for everything,” consumerized software environment, what goes into providing the best possible user experience for procurement professionals,
  • BrandPost: Modernizing Procurement: The Answer is in Data Analytics

    In our increasingly data-driven world, many organizations have gained a competitive edge in their marketing departments by adopting artificial intelligence (AI) and business analytics tools. For example, CRM provider Optimove’s use of predictive analytics has improved customer retention by 10-15%.However, many of those same businesses may be missing out on the payoffs that applying AI and business analytics to the procurement function can deliver. In fact, utilizing advanced analytics for
  • IDG Contributor Network: 5. tips to create a data-driven culture at your company

    From personalization to geo-targeting, our customers demand more out of businesses to offer them compelling and engaging experiences.Unfortunately, simply putting a couple of tools on auto-pilot and using data as a reporting tool is no longer a viable option to stay lean or competitive. CIOs need to recognize the importance of creating a data-driven culture in 2018 or fall by the wayside.According to New Vantage Partners’ Big Data Executive Survey 2017, only 37% of companies who pledged t
  • IDG Contributor Network: How to turn cyber babble into a language we all speak

    There's a lot of cyber babble out there that creates AI confusion, drives poor cybersecurity decision-making and kills key safety initiatives. Part of the issue is that we assume we all speak the same language and thus are in alignment. On the other side of the coin, we sometimes feel foolish because we don’t understand the language being spoken and assume it’s our fault (see video below).(Test your assumptions. Click on the video above) To read this article in full,
  • How Kroger transforms IT innovation to revenue generation

    As U.S. grocery chains go, Kroger is an outlier for its early-adopter approach to technologies, including internet of things (IoT), data analytics and mobile applications and services, to better serve customers. Now the company is commercializing its investments, selling software, hardware and other products to rivals and other retailers.To read this article in full, please click here(Insider Story)
  • 7 risk mitigation strategies for the cloud

    Cloud services are here to stay, and they are taking over more enterprise functions every year. Where once cloud services were limited to simple storage or contact management, core functions like ERP have now moved to the cloud. And with a broad array of essential services increasingly shifting to the cloud, IT leaders must keep an eye on the risks inherent in today’s cloud environment and take preventative steps to mitigate them.Here’s a look at what your organization should do to
  • IDG Contributor Network: For your digital transformation, it’s not enough to retool – it’s time to rewire

    I truly believe that there has never been a more exciting time to be in business. The promise of digital transformation is inspiring … and staggering. But when commitments to digital capability development are balanced against basic financial performance objectives, digital transformation initiatives can stall or worse, fail.A recent HBR article took a closer look at the reasons why many high-profile digital transformation initiatives fail. I believe there are some valuable lessons that
  • IDG Contributor Network: Beware the bait-and-switch: 4 ways to avoid getting hooked by your offshore vendor

    As many as 43 percent of U.S. companies outsourced software development in 2017, and they all sought the promise of cost reductions, hard-to-find IT talent, and reduced time to market. On the surface, offshore vendors can offer every one of those benefits and more. But scratch one layer below and you’ll find a market rife with bait-and-switch schemes that can quickly turn the pursuit of cost reductions into an expensive cleanup mission. Understanding the most common games offshore vendors
  • IDG Contributor Network: From CIO to CEO: Yvonne Wassenaar discusses the future of technology

    To survive today, companies need tech-savvy leaders. The convergence of cloud, SaaS, mobile, big data and more is turning every company into a technology company. As a result, CIOs need to step up and partner closely with business leaders to drive strategic initiatives and growth opportunities. In some cases, CIOs are even stepping up into the CEO role itself.I sat down with former-CIO Yvonne Wassenaar, who recently transitioned into her current role as the CEO of Airware, an enterprise drone a
  • IDG Contributor Network: Why automated business organizations may be the next big thing

    Automation has been one of the fastest advancing tech trends in recent memory as technology empowers us to do more with less effort.  With improvements in artificial intelligence, machine learning, and robotics, we have seen the rise of driverless cars, automated chatbots and personal assistants, and more. These technologies have already started filtering into several industries in small increments, but that could change sooner than we think.With the addition of new systems like blockchain
  • BrandPost: Capitalizing on the Power of HPC

    When it comes to the driving forces for digital transformation — from high performance computing and machine learning to the Internet of Things and real-time data analytics — many people are talking about new and exciting things that are now possible. At Dell Technologies, we’re taking the discussion a step further with our “Let’s make it real” campaign. The idea is that we are inviting our customers to work with us to put technology to work to turn vision in
  • Why CIOs need a seat at the M&A table

    Prior to the digital revolution, mergers and acquisitions were primarily pursued to drive synergies and acquire targets similar to a company’s own organization. These traditional M&A deals were conceptualized and executed across the C-suite, but often left CIOs off the playing field.But in today’s fast-changing digital landscape, business success is increasingly measured by the speed at which companies can implement technology that drives their business strategy forward. Accordi
  • IDG Contributor Network: The path to explainable AI

    Artificial intelligence (AI) shifts the computing paradigm from rule-based programming to an outcome-based approach. It allows processes to operate at scale, reducing the number of human processing errors, and inventing new ways of solving problems. AlphaGo inspired Go players to try new strategies after experts had been using the same opening moves for 3,000 years. As adoption increases, AI will enable organizations to unlock the “last mile” that traditional automation could not ad
  • IDG Contributor Network: Why put a lamp under a bucket? IT versus the corporate Learning Management System (LMS)

    When I talk to IT departments about why they aren’t happy with their IT training, I always ask them “How is training being delivered to your teams?” When I hear they have to go through the “corporate Learning Management System (LMS),” I cringe. I picture having to log in to an antiquated system and then go through hoops trying to get to where learning can actually take place. Then when you get there, you are presented with an outdated user experience with poor to n
  • BrandPost: Five Steps for Bringing About Change in IT

    IT leaders are upbeat for the most as they continue to move ahead with digital transformation efforts. It’s not that the budget spigots are opening wide – for most, spending and hiring rates are flat.“One of the biggest reasons for the hopeful outlook is the fact that business and IT are finally on the same page, with planned technology projects and overall strategic business goals closely aligned for the upcoming year,” according to Julia King's analysis of Computerworl
  • U.S. LBM’s culture of freedom, accountability -- and the future of work

    “I say this every day that I’m here: Every day is opposite day for me,” says Joseph Spagnoletti, vice president and CIO at U.S. LBM. “Every single thing I felt working in a large institutional corporation that held me back doesn’t exist here.”To read this article in full, please click here(Insider Story)
  • Why digital transformations are lagging

    Ask CIOs how their digital transformations are faring and they'll proudly speak about successful cloud migrations, empowered workforces and analytics that get them closer to their customers. But new data suggests that Big Bang business transformations are lagging or even nonexistent.Fifty-six percent of 1,559 business and IT decision makers surveyed by Forrester Research say their digital transformation is underway, while 22 percent are considering a transformation or are not transforming at al
  • Budget constraints can kill IT innovation … but only if you let them

    It's often taken as received wisdom that federal CIOs are limited in the ways that they marshal new technology initiatives to improve their agencies' missions because they don't have the budget to be effective.To read this article in full, please click here(Insider Story)
  • Federal CIOs, racing to modernize IT, get a boost from the White House

    Critics of the way government handles IT often question why federal agencies can't run more like the private sector.Some federal CIOs will tell them that they're making strides in that direction.At the National Geospatial-Intelligence Agency, for instance, an IT modernization effort has yielded exponential increases in the utilization efficiency of its machines.
    [ Stay on budget with these 6 cloud cost management tips, learn the 5 fundamentals of effective cloud management and beware hidden clo
  • BrandPost: Close the Modern Analytics Gap Before Your Next Transformative Initiative

    Pressure increases for digital transformation and strategic alignmentThe 2018 State of the CIO report from IDG found that while strategic goals for CIOs have increased across the board, functional duties have all but vanished. This leaves today’s leaders to perform challenging balancing acts in order to accomplish work that’s both transformational and operational.Though the end game to transform, modernize, and provide ongoing value may be similar, the righteous path and its drivers
  • IDG Contributor Network: Seeing and owning the power of diversity

    Many companies tell their employees they care about inclusiveness. Why? Because it’s good for business. Plus, studies show workers care about diversity and are more likely to stay at a company that shares those values. But a lot of those companies stop at simply saying they care.So, I have an idea: why not show people what’s important to your organization? Give them some visual proof that you’re not just giving lip-service to a hot-button topic.This all hit home for
  • IDG Contributor Network: Digital health’s last mile problem

    In my book, The Big Unlock, I describe the four major categories of technology providers as Custodians, Enablers, Arbitrageurs and Innovators. Each of these categories of providers has staked a claim to reimagining the digital future of healthcare.First, the Custodians: These are the big electronic health record (EHR) vendors like Epic and Cerner who have the data and the workflow. As systems of record, they enjoy the long-term strategic commitment of the health systems they serve and are

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