• IDG Contributor Network: User vs. service incidents: what's the distinction?

    So here’s what I’ve been thinking of lately. There is such a thing as a difference between a user-facing incident and a service-facing incident. My favorite metaphor for this is a hospital emergency room setting. There are many services offered within the ER, outside from the ER itself. There’s radiology, lab analysis, CT scans and so on. These services are used by many of the patients in the ER and the loss or degradation of a service, for example, is detrimental to the opera
  • Sprint calls on open source analytics to prevent cyberfraud

    Mobile phone-related fraud is big business. Fraudsters, hackers, and other bad actors employ creative techniques to compromise networks, hijack user information, and piece together customer identities that are then sold for big bucks on the dark web. To protect its customers, Sprint needed to transform the way it detected and blocked fraudulent activity.To read this article in full, please click here(Insider Story)
  • Augmented reality examples: 9 ways companies are putting AR to work

    AR meets real worldImage by Getty ImagesWhen your team works in the belly of an aircraft or inside a computer design, they all having the same sci-fi daydream: Augmented reality (AR) that can layer information onto the job to cut out their frustration and inevitable errors. Being able to walk through a design in three-dimensional space can make it easier to identify flaws that are hard to see in two dimensions. And looking at a schematic of the thing you are trying to fix, while you are working
  • IDG Contributor Network: The workforce awakens: IT’s impact on engaged employees

    In this age of digital transformation, organizations are and will be even more heavily dependent on technology, making IT operation’s role ever more crucial. So, gone are the days when the IT department or team was tucked away in the basement or in a hidden, dark corner of the building. To get and keep companies on track with their transformation efforts, IT must become a true and integral part of the entire organization. However, in many current instances, IT is tasked with doing nothing
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  • IDG Contributor Network: The UX of liminal (transient) spaces

    It’s nothing new. Liminal experiences are already all around us: from a movie poster at the bus stop to a billboard on the highway, to an inspirational quote at the bottom of a company newsletter, to absolutely everything at the airport (except for the planes). We’re already accustomed to seeing stuff in places we don’t necessarily expect to see it. They’ve got TVs in the elevators now, telling us the weather; TVs at the gas pumps, bragging about the specials. They know
  • IDG Contributor Network: What CIOs think about data governance

    In my conversations with CIOs a couple years ago, there was a bit of shying away from the subject of data governance. However, much has changed in the last few years with the CIO role. This includes, of course, the emergence of the chief data officer.IT’s role in data governance
    CIOs say that part of the issue with data stewardship has been the debate over who owns the system versus who owns the data. CIOs say this is why it is an essential that the businesses and IT partner on data gover
  • BrandPost: Going from AI-possible to AI-ready with new Ready Solutions

    We’ve all read countless stories about the possibilities created by artificial intelligence. Chances are your organization is considering new processes and products that could be enabled by AI, when the time is right. Well, that time has come. It’s now a new day, in which we are moving from AI-possible to AI-ready.The time is right for AI deployments for multiple reasons. We’ve seen huge advances in AI and its enablers, particularly machine learning and its subfield of deep le
  • IDG Contributor Network: What my backyard squirrel taught me about technical debt

    We have had a long-standing feud with a squirrel who lives somewhere in our backyard. The issue: he insists on eating the bird food that we diligently keep filling out in the feeders every day of the summer. I would be OK if the squirrel ate a bit and left the rest for the birds, but no – he insists on gobbling up all the content in the feeder, leaving very little for the hapless birds.The squirrel is a metaphor for technical debt that gobbles up the vast majority of healthcare IT budgets
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  • Looking to upskill IT staff? An LMS may be key

    Learning management systems (LMS) have traditionally been used in educational settings to organize curricula, deliver content to students and track progress. But they’ve found new life in enterprise IT departments, as organizations seek to upskill workers to meet ever-evolving workplace needs.To read this article in full, please click here(Insider Story)
  • 12 signs your strategic partnership has gone wrong

    Organizations working through digital transformations frequently find they need an IT partner to get there. About half of the Forbes Global 2000 companies will create alliances with tech firms by 2021, according to a recent IDC study.To read this article in full, please click here(Insider Story)
  • 3 CRM use cases: Which is right for you?

    Go to any customer relationship management (CRM) vendor's website and you'll be inundated with wondrous tales of how the CRM system can transform your business, increasing profitability and customer satisfaction at the same time. CRMs give you access to new markets, provide executives with a 360-degree view of the customer relationship, enable real-time responses to myriad customer problems, increase sales productivity and improve operational predictability, all while whitening teeth and freshen
  • Life after CIO: Making the move to the vendor side

    Years ago, I wrote a series for CIO magazine entitled, “Life after CIO,” where I chronicled the career trajectories of CIOs who had moved into COO, CEO, and general management positions. Recently, I was chatting with my friend Dan Galdenzi, and I decided to revive the series. In this first installment, Galdenzi, who moved from CIO of Blue Cross Blue Shield of Vermont to chief growth officer at healthcare technology provider NASCO, talks about how he secured the position and how
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  • IDG Contributor Network: 3 stages of digital transformation for exponential growth

    Congratulations! You have decided to grow your business and embrace digital transformation in order to reap today’s sizable rewards. So, how do you get there? Where do you begin? Are there any well-proven and documented strategies? These are complicated questions, and ones we have had to answer for ourselves and for the many companies we have supported through changing technologies and business models. The first step is, of course, to define the goal and even here it is clear to us that c
  • IDG Contributor Network: How brainy business bots will boost productivity

    Millions of consumers now use smart speakers, also known as personal digital assistants, at home to order pizza or a ride, to control their lighting, or to tune their radios. Recent research from Consumer Intelligence Research Partners estimates that, as of June of this year, 50 million U.S. households had such devices.That is significant market penetration and yet it will probably pale in comparison to what we will see as AI-based digital assistants move into the workplace. And compared to ear
  • IDG Contributor Network: Online manipulation is the the latest data protection debate

    As privacy controversies continue to absorb public attention both here and in Europe, we are hearing more and more about manipulative “dark patterns” where online services nudge people toward their preferred choices. One consumer report says these websites might be in violation of Europe’s new General Data Protection Regulation because the consent resulting from such manipulative practices is not informed and freely given. In the U.S., Senator Mark Warner has propose
  • IDG Contributor Network: Online manipulation is the latest data protection debate

    As privacy controversies continue to absorb public attention both here and in Europe, we are hearing more and more about manipulative “dark patterns” where online services nudge people toward their preferred choices. One consumer report says these websites might be in violation of Europe’s new General Data Protection Regulation because the consent resulting from such manipulative practices is not informed and freely given. In the U.S., Senator Mark Warner has propose
  • IDG Contributor Network: What job security lessons can CIOs learn from the NFL?

    The New York Giants, Oakland Raiders, Chicago Bears, Detroit Lions, Indianapolis Colts, Tennessee Titans and Arizona Cardinals are all beginning the 2018-2019 NFL season with new coaches. These changes are not unusual. Similar changes have occurred over the past several years. On average, roughly one-quarter of the coaches in the National Football League (NFL) are replaced every season. A Business Insider analysis conducted during the midpoint of the 2016-2017 season determined that the av
  • How Monsanto leverages startups to catalyze transformation

    Like most life sciences companies, Monsanto’s business relies on continuous innovation and disruption. But despite worldwide growth, it can be difficult to maintain a pace of constant innovation and repeated technological advances, especially for large, global enterprises traditionally slower to react to market changes. Monsanto is tackling that challenge by collaborating with startups to drive its digital transformation.To read this article in full, please click here(Insider Story)
  • How IT can still influence LOB tech spend in the digital era

    A newly hired CIO arrived at a $500-million consumer products company. He was surprised by what he found. “There wasn’t a standard way of evaluating and approving and managing technology,” recalls Tres Roeder, project management author, speaker, and consultant, who worked with that new CIO.To read this article in full, please click here(Insider Story)
  • BrandPost: The rubber hits the road with AI implementations

    After years of excitement about the potential of artificial intelligence, the talk has turned to action. Companies around the world are now using AI systems to improve their business processes, enable proactive management of manufacturing facilities, streamline customer relationships and much more.Let’s consider a few examples of the creative ways in which the rubber is hitting the road in real-life AI implementations by Dell EMC customers.Automating time-consuming tasksZIFF Inc., a Utah-
  • IDG Contributor Network: 6 ways to train your internal team to maximize the value of consultants

    Imagine a sporting contest between two teams. One team consists of athletes assembled from various teams but from different sports. The other team is a well-oiled machine that has played multiple games together and has a history of winning. Which team do you think has a better chance of coming out on top? This scenario plays itself out continuously today as companies pit internal personnel who are ill-equipped to effectively manage consultants against consulting firms that manage clients every
  • BrandPost: Ep13: Trust Never Sleeps

    CIOs Graeme Thompson and David Chou discuss what it takes to build a reputation as a data-driven organization that customers can trust, and why every business leader needs to understand the importance of data trustworthiness and security.
    To read this article in full, please click here
  • BrandPost: Ep. 13: Trust Never Sleeps

    CIOs Graeme Thompson and David Chou discuss what it takes to build a reputation as a data-driven organization that customers can trust, and why every business leader needs to understand the importance of data trustworthiness and security.
    To read this article in full, please click here
  • IDG Contributor Network: Approaching government modernization like a 21st century home investment

    The New York Times wrote recently about the “urgency effect” – the way that our minds prioritize items that immediately satisfy our desire to get things done, leaving our larger but seemingly less urgent needs waiting.We have a tendency to become comfortable with our surroundings and use quick fixes to mask larger tasks that require more time, energy and often funding to complete.Translate that to a government agency’s approach to technology and you might have a looming
  • BrandPost: Ep. 12: How Trusted Data Enables a Data-Driven Culture

    Data drives better decision making – but only if everyone across the organization trusts the data enough to use it. CIOs Graeme Thompson and Steven John discuss the secrets to nurturing a data-driven culture.
    To read this article in full, please click here
  • BrandPost: Ep. 11: How to Execute a Successful Data Strategy

    Data strategy is more than just a data management plan. Here’s how CIOs can scope a data strategy and, importantly, earn support for it across the business.
    To read this article in full, please click here
  • CIOs need to consider the human side of digital transformation

    With the push for digital transformation, we see a growing need for different IT skills. This is nothing new, but this time it's happening faster.Technology and skills evolutions of the past
    Prior to being an analyst, I was in corporate IT and witnessed firsthand the impact technology evolution can have on people. I started my career as a Unix and Windows administrator at a time when 90 percent of the world was working on IBM mainframes.  I was the fourth open systems person hired int
  • BrandPost: Ep.10: How Data Is Forging a Stronger CIO-CMO Bond

    Informatica CIO Graeme Thompson and CMO Sally Jenkins share their approach to developing a productive partnership – built on a foundation of data – and the lessons for other C-suite leaders.
    To read this article in full, please click here
  • BrandPost: Ep. 10: How Data Is Forging a Stronger CIO-CMO Bond

    Informatica CIO Graeme Thompson and CMO Sally Jenkins share their approach to developing a productive partnership – built on a foundation of data – and the lessons for other C-suite leaders.
    To read this article in full, please click here
  • BrandPost: Ep. 9: Baseball and Big Data: Lessons for CIOs

    The Chicago Cubs are using big data to transform all aspects of their business, from improving fan experiences to optimizing operations. Hear what CIOs in any industry can learn from the data-savvy disruptors of America's Pastime. Special guest: Andrew McIntyre, VP Technology, Chicago Cubs.
    To read this article in full, please click here
  • BrandPost: Ep. 8: Digital Transformation: From Vision to Value

    From strategic vision down to a nitty-gritty roadmap, CIOs need a plan for digital transformation that is geared to create the best environment for the business to succeed. Informatica execs Graeme Thompson and Kevin Fleet discuss the right approach, the challenges, and the ideal end state.
    To read this article in full, please click here
  • BrandPost: Ep. 7: How to Be a GDPR Compliance Hero

    The General Data Protection Regulation marks the biggest change to European privacy laws in two decades. We discuss GDPR business implications and best practices for compliance. Special guest: Steve Durbin, managing director of the UK’s Information Security Forum.
    To read this article in full, please click here
  • BrandPost: Ep. 6: Manage Data Like You Manage Your Money

    Graeme Thompson and David Linthicum explain how to quantify the value of data – and how to manage it responsibly to drive business growth.
    To read this article in full, please click here
  • BrandPost: Ep. 5: Rise of the Machines - The Role of Data in AI

    How will artificial intelligence help CIOs and others dramatically rethink how organizations work? Humans discuss.
    To read this article in full, please click here
  • BrandPost: Ep. 4: Getting Intelligent about Data Security

    CIOs need to think differently about protecting the data that has become the lifeblood of any modern business.
    To read this article in full, please click here
  • BrandPost: Ep. 3: So You Have Big Data: Now What?

    CIOs can make data and insights more accessible to everyone across their organization – as long as they overcome a few core technological and cultural barriers.Sponsored by Informatica
    To read this article in full, please click here
  • BrandPost: Ep. 2: Cloud Transformation Priorities: What, Where, When?

    Informatica CIO Graeme Thompson offers his take on how CIOs can prioritize their cloud migration to ensure a smooth transition and avoid being overrun by “SaaS sprawl”.Sponsored by Informatica
    To read this article in full, please click here
  • BrandPost: Ep. 1: Digital Transformation’s Data-Driven Mandate

    Informatica CIO Graeme Thompson discusses how the CIO role is changing, how data drives business outcomes, and why he’s no fan of “IT-business alignment”.Sponsored by Informatica
    To read this article in full, please click here
  • What is CRM? Software for managing customer data

    CRM definition
    CRM is an abbreviation for customer relationship management, a method for managing a company's interaction with current and potential customers, and storing and analyzing data about past interactions. Management consulting company Bain defines CRM as "a process companies use to understand their customer groups and respond quickly—and at times, instantly—to shifting customer desires." But CRM can mean both the process and philosophy for meeting those goals, and th
  • Prepping for Dreamforce 2018: The 1 thing to do right now

    Dreamforce is the king of software conferences, with over 2700 sessions this year and probably 150,000 attendees.  All the full-conference tickets are sold out already, so the only passes you can get are for the show floor and the first day.For those of you who have full conference passes, the time for homework is now.  You can't actually schedule any sessions, but by logging in to the Dreamforce site you can review and bookmark them so they're easy to spot when the scheduling system
  • Summer 2018: Changing the way we work

    [ Register to download the CIO Spring 2018 Digital Magazine ]
    Highlights from the issue:Cover story
    Changing the way we work
    Digital technologies are reshaping work at CIO 100 award-winning organizations, empowering employees to shift focus to higher-value activities.[ Learn from your peers: Check out our State of the CIO 2018 report on the challenges and concerns of CIOs today. | Find out whether you have what it takes to be a next-generation CIO | Get weekly insights by signing up for our CIO
  • BrandPost: How a Budget Crisis Made This CIO Reassess Everything

    Having spent most of my work life as a Chief Information Officer, I can’t help seeing the irony in now being in the position of trying to get past all the barriers CIOs erect to avoid having to listen to sales pitches.You see, I’m a former Rimini Street customer who made a late career change to work as a sales executive. And I know too well that having a system of filters and gatekeepers is a CIO survival skill. I always understood that if I spent all day listening to someone tell m
  • BrandPost: 5 Cloud Data Protection Resources For Your Cloud Journey

    The fear of missing out is real: 81 percent of IT leaders were either extremely concerned or very concerned about missing out on cloud advancements, according to the 2017 Executive Cloud Survey: What IT Leaders Are Worried AboutIt's time to take your data storage plan to the next level and make the move to the cloud, but not without cloud data protection.Cloud data protection can help ensure the safety of data during this transformation of your IT department, leaving your mind and wallet a
  • IDG Contributor Network: AI: Going from sci-fi to business value requires some groundwork

    Artificial intelligence (AI) is here and is no longer the stuff of science fiction novels or Iron Man movies. It’s real, it’s now, it’s predicted to have massive economic impact and transform business and our lives. All the hype and excitement surrounding AI make it hard not to jump on the AI bandwagon. It seems like every organization these days would like to leverage AI, and for good reason. AI can play an important role in digital transformation, improve customer experience
  • IDG Contributor Network: It’s a roll-your-own Internet of Things world

    For years, my family had a Thanksgiving Day tradition of playing a friendly game of poker.House rules were that the dealer picked the rules of the hand — and boy, were there some crazy, almost unrecognizable versions of poker played around the family dining room table.My personal favorite was a version called Roll-Your-Own.In this version of seven-card stud, every card was dealt down, and you assembled your hand any way you liked — rolling the up-cards as best befit your strategy (u
  • IDG Contributor Network: The rise of hybrid cloud management

    Over the last few years, hybrid cloud has gone mainstream across most enterprises. The change has been driven by two noticeable market shifts:
    The increasing heterogeneity of clouds, products, tools and technologies used by enterprises to support their business needs; and
    An increasing willingness by enterprise IT to embrace this pervasive and growing heterogeneity.This transformation has given rise to the emergence of a new product category: Hybrid Cloud Management (HCM). As HCM evolves as a p
  • CIO Spotlight: Floor Bleeker, Mövenpick Group

    Name: Floor BleekerCompany: Mövenpick GroupJob title: CIOTime in current role: 4 yearsLocation: Dubai (UAE) and Baar (Switzerland)To read this article in full, please click here(Insider Story)
  • Black Women’s Equal Pay Day 2018: Closing the pay gap a struggle

    While Equal Pay Day was observed in April — the day in 2018 through which U.S. white women have to work to earn what the average U.S. white man earned in 2017 — Black Women’s Equal Pay Day just occurred this week: Tuesday, Aug. 7. The pay gap for black women is actually worse in 2018 than in the previous year; in 2017, black women’s equal pay day was July 31, according to research from The Economic Policy Institute.To read this article in full, please click here
  • BrandPost: CIO Interview with Michael S. Carlin, Vice President Business Technology Solutions/Global CIO at AbbVie

    What are some of the major technological initiatives under way at AbbVie?Since our separation from Abbott, we’ve spent time setting the technical foundation for AbbVie.  The burning platform for us was clear – get an infrastructure and application environment set up that would allow us to operate as an independent company.  Now looking back, that monumental initiative seems small compared to the activities we now have going on as we partner with all of our business ar
  • Are you a workplace bully? 9 questions that will help you find out

    Would you know it if you were the bully?Image by Getty ImagesBeing the boss can be lonely. You can’t be everyone’s friend. You’re ‘the man.’If you’re lucky, you have a team you trust and the confidence to get out of their way. More likely? You sometimes find yourself playing the heavy.To read this article in full, please click here

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