Call Centre news

• Verint Announces Acquisition of OpinionLab

  25-11-2016 12:22
  
  Verint Systems announced that it has extended its Customer Engagement Optimization portfolio through its acquisition of OpinionLab, a leader in continuous voice of the customer listening solutions that drive smarter, real-time digital engagement. OpinionLab solutions are used by world-leading brands […]
  
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• Albemarle & Bond Criticised After Customer Helpline is Overwhelmed

  19-09-2019 05:00
  National Pawnbrokers Association says industry is ‘not impressed’ with A&B
  
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• Tech Mahindra to Set Up Media Innovation Lab in Manchester

  18-09-2019 12:51
  Create next generation technology-enabled solutions to provide qualitative content to end customers and monetize the value of content faster
  
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• 200 New Jobs as Sheffield Call Centre Lands Two Big Contracts

  18-09-2019 11:43
  A booming Sheffield call centre is creating 200 jobs after landing two major contracts.
  
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• IPRS Health’s commitment to offer comprehensive online support for clients and patients continues

  17-09-2019 14:00
  This health pioneer is taking customer support to a new level utilising AI-powered channels.
  
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• Call Centre Group to Create 200 Jobs in Waterford

  17-09-2019 11:09
  Emerald Contract Centre will increase its headcount to 340 by 2021
  
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• Foehn Wins Genesys award for ‘EMEA Cloud Partner of the Year’

  13-09-2019 12:59
  Foehn receives award at Genesys G-summit
  
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• Capita Increases Pay for Almost 6,000 Workers to Real Living Wage

  13-09-2019 10:06
  Outsourcer pledges rise from April ensuring all UK staff get more than legal minimum of national living wage
  
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• FCA Sets Up Brexit Helpline

  12-09-2019 14:57
  The Financial Conduct Authority (FCA) is stepping up its efforts to ensure firms are aware of what they need to do prepare for the potential of a no-deal Brexit.
  
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• Mailchimp Will Enable CRM App Users to Send Targeted Emails

  12-09-2019 03:50
  Tillpoint, a UK-based provider of a CRM app, is collaborating with Mailchimp to allow clients to send targeted marketing emails.
  
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• New Report from TTi Research Reveals Utilities Customer Satisfaction is firmly ‘On Hold’ in 2019

  11-09-2019 12:15
  Customer Satisfaction Benchmarking Report for the Utilities sector from UK market research company, TTi Research, reveals that the sector is experiencing a satisfaction downturn, with call handling being a key driver of customer discontent.
  
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• Hull Councils 300300 Service Slammed as Appalling with People Left On Hold for 40 Minutes

  10-09-2019 09:54
  Civica, who run Hull City Councils service, are having financial penalties imposed on it
  
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• More Than 2 Million Adults Don’t Know When to Call 999

  10-09-2019 08:42
  Adults call 999 twice in their lifetime
  
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• Extra Pressure on Pembrokeshire Call Centre Staff After Contact Centre Closures

  10-09-2019 07:30
  The phased closure of Pembrokeshire County Council customer service centres has been “financially successful� but pressure has increased on call centre staff, cabinet members have heard.
  
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• Prince William Reveals Plans to Train as a Volunteer Counsellor for Crisis Helpline He Set Up

  10-09-2019 06:18
  Prince William, 37, visited charitys Harcombe House centre in Devon
  
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• U.S. Barraged by 4.8 Billion Robocalls in August, According to YouMail Robocall Index

  09-09-2019 07:00
  As Summer Ends, National Robocall Volumes Rise Again
  
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• easyJet Launching Voice-activated Bookings to Help you Find Flights

  06-09-2019 14:48
  easyJet is using new voice-activated technology to make the booking process easier - and much quicker too
  
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• NT Voice and Data Solutions Sign Partnership Agreement with Enghouse Interactive

  06-09-2019 10:48
  Telecoms provider focused on selling Communications Center and Quality Management Suite solutions into multiple vertical sectors
  
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• Halfords Partners with 8x8 to Accelerate Customer Service

  06-09-2019 09:12
  British Retailer Selects 8x8 X Series for customer service agents
  
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• Connect Communications Announce Launch of New Programmable Smart Phone Numbers

  06-09-2019 06:00
  Connect Communications is a UK-Based company, offering telephone answering solutions for businesses. They provide a range of services, including call centre outsourcing.
  
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• PPI Call Centre in Cwmbran to Shed 130 Jobs

  04-09-2019 14:00
  A claims management call centre is shedding 130 jobs following the end of the claim window for mis-sold payment protection insurance (PPI) last week.
  
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• Half a Million Teletext Holidays Files Unsecured; Cloud Security in Question

  04-09-2019 11:00
  More than half a million (0.53 million) Teletext Holidays held, including 212,000 audio files, left unsecured for three years in an Amazon Web Services server
  
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• Logicalis Acquires Cisco Portuguese Gold Partner

  04-09-2019 05:00
  Logicalis Group has acquired Cilnet.
  
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• What Went Wrong with Police 999 Service in Devon and Cornwall

  02-09-2019 11:26
  Calls were diverted outside of force area as police deployed officers to streets to reassure public
  
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• Intellicom Helps 11890 to Thrive with Google Telephony Integration

  02-09-2019 08:49
  11890 slashes operational costs
  
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• NelsonHall Launches Intelligent Automation Platform Evaluation

  02-09-2019 07:04
  NelsonHall has just launched an evaluation of Intelligent Automation (IA) platforms, covering platforms from Antworks, Automation Anywhere, Blue Prism, Datamatics, IPsoft, Jacada, Kofax, Kryon, Redwood, Softomotive, and UiPath.
  
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• Latest Contact Centre in Sheffield Could Bring 250 Jobs to Yorkshire

  29-08-2019 11:00
  An outsourcer has opened a new 250-seater site in Sheffield amid major expansion plans.
  
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• DWP Universal Credit Staff to Strike Next Week after Running Out of Patience

  27-08-2019 08:28
  The walkout by just over 200 workers in Stockport comes after similar strike action in Wolverhampton and Walsall earlier this year
  
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• Cats Charity Sets Up Helpline for Grieving Pet Owners

  27-08-2019 06:37
  A CAT charity has set up a helpline for pet owners grieving the loss of their pet.
  
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• Ryanair Named Worst Brand for Customer Service in Which? Survey

  27-08-2019 04:46
  Airline comes bottom out of 100 British businesses
  
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