Call Centre news

Office Depot Europe Selects Thunderhead Technology to Connect Customer Conversations

17-01-2017 13:00

Business supplies provider implements leading customer engagement technology, the ONE Engagement Hub, to deliver a customer-first strategy and achieve long-term customer engagement

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Survey: Benchmark Yourself Against Other Contact Centres

17-01-2017 12:15

Complete this short survey and find out how other contact centres schedule their employees, vary in use of different types of channels, Work Force Management (WFM) solutions and much more! Last year, a survey from Business Systems titled ‘The state of […]

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What Changes Will You (Honestly) Make to Your Contact Centre in 2017?

17-01-2017 12:07

A glance around the internet will tell you that it’s going to be a BIG year for the contact centre in 2017. If you believe all that you read, you’ll: Be running a fully autonomous call centre in a hybrid […]

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Ensure 2017 Is YOUR Year: 3 Critical Things to Avoid!

17-01-2017 12:03

Let’s face it; the holiday season is well over and becoming difficult to even remember. It’s time to get cracking. With a little effort, we should be back on track in no time. If only it were that easy! The […]

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Top 10 Tips for Exceeding Customer Expectations

17-01-2017 09:00

Exceeding a customer’s expectation helps ensure they will return. Matthew Brown shares top tips on how Contact Centre staff can go that extra mile

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